Shenzhen Bay Hisoar Hotel

BREAKFAST IS NICE AND SUITABLE FOR GUEST,LOCATION IS VERY STRATEGIC AND CONVIENINCE.

1)PROVIDE SHUTTLE BUS FOR THE GUEST 2)GIVE MORE BENEFIT AND UPGRADE THE ROOM FOR RETURN GUEST

Good location

Old, dusty smell, feels very moldy, Aircon is loud

Friendly staff and Room service lady was.very helpful. I will stay here again.

Todo de 10.

Has a SPA in the basement too.

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前台服務佳。

有別間房客抽煙，整間房間都是煙味。

The mattress is too too ... soft that cause back pain just sleeping for one night!

Good location

Good!

Spacious, clean room with view. Free bottles of water and soft drinks refilled.

Price on the high side. Separated from main road, very quiet area, no subway train/ shops /restaurants. Swimming pool shared by hotel and residents club, they asked me to take blood pressure and said I was not wearing swimming trunk. Crazy, I came for leisure not swimming competition. Hotel reception unaware of blood pressure taking.

Room is clean with no smoking smell. Buffet breakfast has many different varieties.

Management and front desk staff should stay on top of government policy and regulations. Front desk staff don’t know expired travel permit from Hong Kong/Macau have been extended until end of 2023. Being one of the hotels closest to the Hong Kong border, staff should be notified by management on this kind of info. Shouldn’t rely on guests to tell them.

Excellent location

Beautiful hotel room, friendly and attentive staff, excellent location.

호텔 위치가 조금 애매한 곳에 있고 주변에 음식점이나 둘러볼 곳이 없다는 점이 조금 아쉽지만 룸 상태는 정말 좋았습니다.

ホテルそのものに不満はありませんが、サイトに表示される地図情報が全く異なっているため、さんざん迷う羽目になりました。そこは改善いただきたい。

入門就有濃濃的殺蟲劑的味道

The hotel is close to Shenzhen Bay Port, one of the immigration border to/from Hong Kong.

從口岸步行只需10分鐘，樓下有便利店可收現金

非常好

房間很大,床也很舒服,房間清潔,地點很近關口,但附近食店很少,整體來說滿意,而且價錢合理

넓은 객실과 주변이 조용한건 좋은편이나 수영장, 헬스장이 너무 빨리 닫는다.

請注意：此飯店在地圖定位錯誤，原以為定位在深圳湾萬象城附近才會預訂房間，當時問了很多途人也不曉得，結果找商場的客服幫忙，怎知也說在附近。一路行一路找人問也不成功，終於在炎熱三十五度步行了半個多小時才到，這完全是Hotel.com及Google地圖的錯誤资訊引致。 酒店是在住宅區，附近非常荒蕪，就在深圳湾關口前方，根本不值這個價位，以後絶對也不會去。

部屋も広く快適。深圳から香港に行く通関口までも近い。チェックインの際に、香港が見える上の階を希望したら、希望通りの部屋にしてくれた。親切なスタッフで、タクシーを呼んでくれたポーターさんはタクシーに乗る際にドアの開け閉めなどとても丁寧な対応。

發現木地板縫隙好多灰塵棉絮！

staff are super nice，cuz we arrive early，they let us check in early...thats great！！！

床很舒適，前台人員很願意協助任何事情

價錢合理

原本房型要花錢升及到高級房型才有保險箱，但同事入住與我相同房型卻有保險箱，讓人覺得不滿意

Blood on my pillow.

酒店房間算整潔，但冷氣出風口對住床頭，很不舒服。酒店附近很荒蕪，要行二十多分鐘才有餐廳商場，加上附近很多工地。游泳池要穿過一個又舊又黑又恐怖的會所才能到達，健身室也很舊。

It’s much better to provide more shower gel to the customer.

很棒很舒服的環境

覺得是一間很值得推薦的旅館，很舒適也很乾淨，在房間裡總能感覺到愜意，可能是因為整體環境吧！唯一美中不足的就是淋浴間洗澡那邊排水功能不太好，所以洗完水會淹到外面 但影響不大，下次去深圳的話還是會選擇這間！服務也很好！！本來只去七天後來又多住一晚

住宿乾淨，服務人員態度很好，非常棒，尤其是走10分鐘路程就到海月地鐵站跟商城，吃飯搭車都很方便

本來只租了一間房間，但接待員見我們一家四口便主動提升了房間。房間整潔乾淨。

離深圳灣近，整體而言都不錯，但附近吃的較少

從來未試過在酒店睡得這麼舒適，比家還像家, 地方舒適潔淨，景觀開揚，去地鐵和寶能太古城只需十分鐘，非常方便

就是推销他们自己的充值会员卡。

初めての海外旅行で不安だらけでした。 今回深圳湾体育館でLIVEがあり、宿泊させていただきました！ チェックアウト後も荷物の預かりや香港に移動しないといけなくてタクシーの手配をして頂いたりとすごく新切にしてもらいました。 また、こちらが英語がほとんどわからない中、 わかりやすく説明してくれたりととても新切でした！ また旅行行く時はこちらのホテルに宿泊したいです！！

ホームページ記載のホテルの位置図（グーグルマップ）が間違っており、1時間以上歩き回りました。実際は、地図より南側で科苑南路と東濱路の交差する南西側です。

まず、接客は中国語がメインですが携帯があれば親身になってくれます。 タクシーの予約はもちろんタクシーに行き先まで丁寧に説明してくれるので安心です。 部屋に関しては最高です。 広く清潔で何の文句もないです！ 部屋に比べると宿泊代がめちゃくちゃ安いです。

今回深セン湾体育中心で行われるコンサートに行くために利用しました。香港から深セン湾口岸経由で来たので、どちらからも近く、とても便利でした。最寄りの駅までは歩いて10〜15分程度と遠いですが、隣にコンビニがあるので他に観光しなければ特に不便さは感じませんでした。客室も広く綺麗で、何日滞在してもリラックスして過ごせると思います、

香港との国境、入国エリアから徒歩で行ける距離。 部屋は広く、大きな冷蔵庫やダイニングルーム、洗濯機まであり、またしずかで快適に過ごせました。

表示される地図の場所からは500m以上南側です。 禁煙室予約にも関わらず喫煙室でした。

We loved our stay. The hotel is very clean, nice and spacious. The only draw back is that they don’t have iron in the room, and hair dryer in every room. Highly recommended, will definite be back.

Fancy and new hotel, bit expensive but no complaints.

hotel location is incorrect

There was a giant cockroach in the room

1. It seems to be hard for taxi drivers to find. It's a little out of the main areas. 2. The staff does not speak English at all 3. They don't take Amex.

Clean room, good restaurant downstairs, parking inclued and free wifi!!

it was a nice stay in hisoar hotel, room is surprisingly big, quiet and clean, I enjoyed it very much, highly recommend and I will definitely go back next time when I travel to Shenzhen

Overall: I paid about HK$800/night during new years eve, and I'd rate it 4.8/5 for what it's worth. Positives: (1)5 mins walk from Shenzhen Bay border, saves a lot of time/hassle; (2) very large room, lots of room to run around, with individual clothing closet; (3) very new hotel rooms, high quality hardware, bedding, shower, tap, furniture, equal to a new & ordinary 5-star hotel Negatives: (1) entrance looks a bit shabby given it's managed by local owner; (2)there is construction downstairs, I was staying on level 30 & still could hear it, so it could be an issue for some Others: I didn't try/checkout b/fast or gym, & didn't order room service etc, so have no idea about this Recommendation: I'll come here again for the super new & spacious room, but service/surrounding wise it's not the best, but there are huge malls within 5 mins of biking; u can easily pick up bikes downstairs using mobile apps Overall I'm very happy with what I paid for~

This hotel is a prime example of good facilities ruined by terrible service. The front desk people are probably the most inadequately trained and rudest people you can find. If you're checking out and in a rush, they give you a nasty look and tell you that they need time. It isn't a guest's problem if your staff can't check out right or if it takes too long to check the room. Staff really need to learn to take some responsibility rather than give nasty attitudes to guests for waiting too long.

This place is nice and for the money was a great deal. Front desk staff usually had a strong english speaker working and the systems seem pretty solid. It took a bit of negotiating to get an extra blanket but once they understood, they were thrilled to bring it up. Pool is part of health club next door. It is a 1/2 olympic length workout pool - you will be thrilled if you like to swim laps. You can even use the starting blocks. Rooms are really, really nice for the money. The one we had was huge and the place is brand new (6 months old). Quiet, nice views of the park. Good bed, huge shower, full size closet. Recommend the Shenzhen Bay crossing, it is nearly walking distance to the hotel. Immediate neighborhood is quiet (boring) but great for a morning run or walk. Very safe feeling.

Room smelled heavily of smoke. Very spacious and sleeps 6 in the double room though! We didn't have hot water in one of the bathrooms, thankfully, there was hot water in the other bathroom!

Very bad service and management. 1. No complimentary water 2. No tooth brush, which is mandatory in China 3. Front desk told me check-out time is 12:00 intentionally, called to push me to leave before 14:00 and even warned to charge me a second night if I leave after 13:00. Not recommended at all.

New room

It was all great, except that the shower area had a really bad smell.

The hotel is very new from July 2016, which means all amenities are new and so are their staff. I only stayed for one night and appreciated that it was hassle-free and comfortable. If you are not expecting a 5-star experience and just want comfort, then this is a great option and value.

Generally good but they try to charge you 100RMB for wanting to borrow an umbrella (even if you are a guest a have to come back at night). The facilities are quite good but service is terrible. Badly trained staff due to local owners.

Very close to Shenzhen Port. Facilities are fine and quite new, and has a gym. However, like most Chinese hotels, apparently the hotel management doesn't have a brain and turn off the air conditioning at 7 pm to save power, even in the gym. These guys should really learn how to operate a hotel better.