Kew Hotel Tagbilaran

Accomodating staff and willing to assist us

The location is far frm the airport and little far from seaport

All

Nothing

Free breakfast

Aircon not cooling enough; hot water not sufficient.

Great location

Housekeeping did not give us new towels. Breakfast buffet a bit disappointed… no pandesal, no yogurt. Very warm in dining room.

Clean and location is good but towel is baho jamong ilok/ towel had bad odor towel is white color but because towel are old enough, the color is going to gray anymore not a white

Towel

clean and staff are really friendly and helpful

n/a

Friendly

Noise

The food

Noise from vehicles

The location

The television is blurry, no Netflix, broken power point, bedside lights broken, basin sink tap and shower very very very weak water flow.

The price

The amenities: Air conditioning barely cooled you Toilet had to be flushed 3 to 4 times until waste was clear Limited Parking space forces you to circle around the city for hours until somebody pulls out Parking entrance point is beside a busy traffic intersection

The location is excellent, just a few minutes’ walk from Island City Mall. The hotel restaurant was also excellent. We used it for both breakfast and main meals, finding the food quality and pricing better than most nearby options, which tend to cater more toward takeaway.

The noise level was a major issue. The wall-mounted air conditioner transmitted sound clearly, including traffic and videoke noise, well into the night, often until around 1:30 a.m (and sometimes more than 1 videoke going simultaneously somewhere). Then, early in the morning from about 6:00 a.m., street vendors using loudspeakers added to the disturbance. Overall, it made getting consistent rest difficult.

location

room

Staffs are friendly

The sink of the bathroom doesn't go down as normal

I liked the cleanliness and good breakfast.

Nothing, all were good.

Near mall

Maybe the ac but considering the energy crisis totally fine for me.

Location near ICM

Air condition not functioning well

Pleasant restaurant staff

Front desk girl pushy. Tried to over charge us like it’s an everyday thing. Perhaps it’s how they earn their bonuses

I like come back here soon

None

Location and staff is very accommodating and very helpful

Maybe just they have to improve the towels, they are old and some were stained and have patches although they changed it right away after calling their attention

Personal ist sehr aufmerksam und äußerst freundlich. Die Lage am Busbahnhof und der Shopping Mall ist perfekt, wenn man den Bus auf Bohol nutzt. Restaurants findet man in der Umgebung sowie in der Mall. Komfortable und geräumige Zimmer, sehr gutes Preis-Leistungsverhältnis.

Absolut nichts auszusetzen.

Within the city

Its smelly...it doesnt smell like a hotel... need fragrance. The sink is clogged.

Rats playing on trash bins, fire alarm setting off in the middle of the night, meh food

I was able to watch the DLC Competition from Sky7. They have accommodating staff, especially the guards at the lobby.

The staff

Unclean

Very Accessible

Limited options for free breakfast

Affordable

No swimming pool

Very accommodating staff, it’s also in a prime location in the city just right across the city hall. Love the breakfast!

I had a wonderful stay at this hotel! The staff are friendly and helpful plus the location was also convenient

Staff was the best thing about this property. Everyone was extremely nice and helpful. Breakfast (included) wasn’t bad either. Will recommend.

Rooms were nice, but the hallway carpets look that they should have been replaced years ago..the smell is overwhelming with mildew/ funk..

Good

risk in security

security

Awesome experience

Staff were very good and happy to help. Location was useful, easy access with choice of different transport.

While location might have been good and worked well for our purpose, it also failed miserably; from the evening and passed 1:00 am in the morning, there was very load music and singing from adjacent buildings, almost a competition to see who could be the loudest. The result was a very poor sleep and being tired at the start of our next travel day.

Appalling conditions at this establishment. The room assigned to me was infested with cockroaches and saturated with a strong, moldy odor, creating an environment hazardous to health and well-being. These conditions are especially alarming for guests with PTSD, respiratory issues, or anxiety, for whom such an environment can trigger severe physical and psychological distress. I was forced to abandon my fully paid reservation to protect my health. Immediate corrective action is warranted, and this property should be removed from booking platforms until it can meet basic health, safety, and hygiene standards.

Good location very convenient.

Nothing.

Food on 7th floor was ok

We found check in to be poor, told the key is in the room just open the door! Then we discovered you can't lock the door. No security at all. Anyone can walk in as there is no security to enter the building or lifts. Shower head (#401) in room was broken. Taps in bathroom were lose and old. Towels are old and grey (Should be white) Ps bathmat was a disgusting colour. Air conditioning. Now I know Taglibran is hot but at 17° the air conditioning never felt cold. The room was stuffy and uncomfortable.. I asked for the air-conditioning to be looked at and that request went unanswered. Breakfast. As for the included breakfast do yourself a favour and go to McDonald’s. What was offered was disgusting even my Filipino partner I was embarrassed at the poor offering. I have taken time to write this review in the hope to motivate the management to lift the game of servicing this hotel moreover to warn others to look for somewhere else to stay .

The amenities, the food, the service, all the staff are polite and treating every guest with respect.

None

Everything was nice and good

Nothing

Lounge

The air con Couldn't get it to work properly To be fair I didn't call for help as it was very late when e went to bed But noticed the next morning the floor was very wet

The property was average. There was a charge for every little thing. Early check-in. Making a copy of a document. I requested a ride to the airport and because my husband wanted to cancel it, there was a cancellation fee. It was extremely noisy. I can hear the street from my room. The worse part is we had ANTS in my room when I bought a pastry. I will NOT recommend this hotel, I'm sorry. By the way, we only booked this hotel because it was across the street from City Hall. My brother passed away on our vacation and location was extremely important.

The room was clean and spacious. The hotel is right across Tagbilaran City Hall and short distance away from a mall.

I liked the location - close to everything.

The loud music and karaoke bar next door were so noisy and went on till the wee hours of the night.

Staff are very friendly and helpful. Rooms need little maintenance like bathroom doors deteriorating from moisture. The most inconvenient thing i hate is they only give you one yes if you have 2 or 3 people in your room you get one key and that key must go into the wall to turn on power. Tried to ask for another key but was time no way it's the policy sir! Overall wed go back.

The staff were very accommodating. The breakfast was okay, but limited menu items.

The room we were in was outdated. The noise coming from the club next door until the wee hours of the early morning was very annoying and prevented some to get a good night sleep.

location is ok .

lobby is like an illusion to the real bad quality of this hotel dirty corridors , slow elevators , smelly corridor and rooms the faucet in the bathroom not functioning well and throwing water all over they did not even have drinking water in the rooms...and this is the .most expensive hotel in the city

Good location

Cleanliness is poor. Toilet seat bolt missing. Breakfast average

Very run down, water stains everywhere, water leaking from Air conditioning and toilet area.

The receptionist that day was not hospital enough,we came from a long time travel yet she said no bed available then when we are In breakfast table the waiter said there was no buffet since the occupancy rate didnt reaches to 50%. How’s that? The floor was slippery and wet. Moreover, there was a bans practising. Like come In Ms. Cherryl at least you knew we need some sleep since we reached at the hotel past 8pm.

Everything!!

The best was the location and customer service

Some things seemed ages. Frayed towels etc.

Delicious Filipino breakfast with tocino and ham.

The staff are hospitable and friendly. Accessible to the mall and bus station.

The shower hose is leaking. The shower door could not properly closed. The hallway on the 3rd floor smells bad.

the breakfast plan is great (I like the buffet approach.

The ac was a bit weak in room 405 ... the shower wasn't hot.

Good food at a good price

The bathroom water pressure was terrible.

Bathroom door needs repair/bottom part is falling apart. Door key was deactivated on second day/room door key needs to be checked. Noticed 2 small roaches as well. other than that....staff are very nice,helpful,foods are great! Thank you

The beds were comfortable and the rooms were clean but the first room we got had a water leak coming in from rain, the second room was an upgrade and bigger but water pressure for the shower was low and we had to ask for towels more than once. The breakfast buffet was out of some of the food but would be replaced after 10-15 minutes. Evenings were a little noisy due to the restaurant/bar nextdoor. Staff was friendly and helpful with the problem we had. I would stay there again because the beds were comfortable wich is very important to me and because I want to stay in that area.

Breakfast included in price

Would have liked a hairdryer and more towels in the room

Too expensive compare to more decent hotels around the area.

Hallway floors are carpeted but need to changed or wash- it’s stinks .

Location of the hotel to ICM and food establishments and good food / hotel WIFI connection

Air conditioner leak inside the room not addressed despite repeated requests by guest. (Room 204)

Hard to get a tricycle to go places…