Four Points by Sheraton Singapore, Jurong

Peaceful

Small Rooms

A nice hotel located a bit far from the city centre but located a short taxi ride from the NTU campus where I attended a conference. Staff are friendly and very helpful.

The breakfast is fine but I found lunch at the restaurant a bit overpriced for what it was.

cleanliness

when other room closes their doors it's quiet noisy especially during at night

Volonté du personnel de faire plaisir Chambre confortable Bon rapport qualité/prix

L'emplacement n'est pas le meilleur dans la ville pour le tourisme

직원이 친절함

객실 내부가 너무 비좁아서 캐리어를 놓아둘 공간이 부족함

Its really convenient going to the library, MRT or bus stop

日本語を話せるスタッフがいた

ドアが重たくて開閉音がうるさい

早餐不错

房间比较闷，刚打开门有一点霉味

La gentillesse du personnel. Nous avons fait le Check out à 11h mais l’avion était seulement le soir. Nous avons put laver le linge et sécher et partir seulement à 13h30 grand merci

Un peu de bruit dans les couloirs vers 23h

Good breakfast buffet, friendly staff

Only 1 drinking water dispenser per floor so at peak times there is a queue.

Location

Room / Food

朝食が美味しかった。また、施設内設備や客室もクリーンでサービスが行き届いていたと感じた。

特になし。

room

none

Well maintained

There’s no bidets in the toilet

Clean room

Ok

Convenient with good breakfast

Twin room extremely small

The hotel staffs were very nice and friendly. The communication with them were smooth without any problem. I like that the room was very clean and the room's furnitures were well designed for travellers.

The hotel's wifi instruction could be improved. It took me a while to realise that there is another wifi that required sign up as a member and then you can get a high-speed wifi.

Hervorragend war der Zimmerservice, Moon im sechsten Stock war extrem freundlich und hilfsbereit. Die Lage war praktisch und ca 8 min Fussweg von der MRT

Das Preis-Leistungs-verhältnis hätte besser sei können. In meinem Tagessatz war kein Budget mehr für das Frühstück drin.

Cleanliness.

Availability of personnel. Asked for invoice and was informed, at departure that only Booking.com can issue it, since I paid to Booking.... So.,.. no invoice on a business trip...

Room was rather small for similar priced and star hotel

Siew hua, Ahmad, Ploy Service Very good Staff very friendly.

Great service by Nicholas! He understood that it was my parents’ first time in a hotel and that they are unfamiliar with the surroundings, and helped to expedite our check in process. Much appreciated!

This hotel is in a nice cost location away from the business. clean and quiet gives a chance to recover from the days work. seems to be very popular with the working crowd .

I feel very happy with this Nice environment Nice for service especially miss suri She is considered and care our concern Very good service Excellent feeling from service from miss suri.

Made my booking last minute but the receptionist Zun Zar managed to find my booking quickly and also assisted on my check in smoothly + swiftly. Upon my arrival Zun Zar greeted me with a great smile and kindly upgraded my room to the next category. Her kind gesture not just made my day but also made me want to come back and stay again. It’s the company’s blessing to have you. Thank you once again Zun zar.

Location is strategic which is near Mall, convenient stores, Hospital. Room is good and cozy. Very clean, neat and tidy. Complimentary soft drinks. Breakfast buffet is great and delicious. Reception staff very nice, soft-spoken and capable.

As a regular guest at this hotel, I truly appreciate the consistently excellent service. I would like to specially commend Rung from the front desk. Every time I return, she greets me with a warm and genuine smile, making me feel truly welcomed. Rung is always professional, attentive, and does her very best to accommodate my requests. Her friendly attitude and excellent service consistently make my stay more comfortable and enjoyable. It’s staff like Rung who keep me coming back to this hotel. Her service always going the extra mile! Thank you for your wonderful hospitality!

We arrived late evening just before CNY after a 24 hr travel to Singapore. Only to find that our reservation had been canceled due to circumstances neither the hotel nor we could control. The receptionist staff, especially Ms. Zun Zar, went out of their way to help us and were able to secure rooms.

Had a really pleasant stay here! The place itself is beautiful, and the room was clean, comfortable, and very well-maintained. The ambience throughout the hotel is warm and relaxing, making it a great place to unwind. What truly stood out was the service. The staff were attentive, professional, and genuinely friendly, always going above and beyond to make sure everything was taken care of. Special shoutout to Nicholas for his exceptional service — he was incredibly attentive and made our stay even more memorable. Thank you for the warm hospitality!

The hotel is staffed with warm and kind people, such as Ms Suriani and her colleagues. Additionally, it is in a good location, a stone's throw from the MRT station and accessible to most westbound buses.

The only fault I can find is the overhead bridge outside the hotel that leads to the MRT station. Some parts in front of the library is not covered and might pose an issue if it rains.

shower room too small.

The food and service were absolutely outstanding! Thank you to the GHJ Banquet team for delivering such a wonderful experience.

Very well run hotel

Very expensive and the breakfast bar was a strange mixture of western and Asian food that didn't mix well. They need to choose a theme and stick to it. Indonesian hotel chains do this well. E. G. Yello and Harris.

The custom service is good, fast, and very considerate. We arrive the hotel after a long trip and feel tired, it’s nice that the hotel receptionist gave us a warm and situationally friendly service. The room is clean and dry, with a big window. We are happy to have this experience. A small advice is that laundry fee is a little high. We try to wash clothes by ourselves, but there is no washing detergent to use. Overall, the experience is good.

Assisted by Pop, friendly staff, great hotel. Bedroom is clean and bed is comfortable, shopping mall is 10 mins walking distance

Reynaldo was very helpful and professional during my stay at Genting Hotel. He assisted me efficiently and made sure my concerns were handled properly. He was polite, easy to talk to, and always willing to help. Because of his support, my overall experience at the hotel was much better. Staff like him make a real difference in customer satisfaction. I would definitely commend him for his service.

Special thanks to Mr. Wai Keong for making our stay truly special. From the moment we met him, he was warm, attentive, and genuinely caring. Traveling with three kids can be challenging, but he kindly upgraded our room from a single king bed to two queen beds without hesitation, which meant so much to our family. Being informed about halal food options and where to get them by Mr. Wai Keong was another thoughtful touch that made us feel truly cared for and comfortable throughout our stay. We’ve traveled throughout Malaysia and Singapore, but this was the first time we truly felt recognized and appreciated as Marriott Bonvoy members. His kindness and professionalism truly reflect the heart of Marriott hospitality. A memorable stay we won’t forget.

- thanks to Wai Keong for assistant, he is very Friendly and helpful, he explain to us very nicely and high recommended - having great experiences, the hotel itself is very facilitated. - just the right time, we got to know there is free shuttle bus to Sentosa. - Room is good, spacious and clean. - Location acceptable near to MRT but u need have a short walk - The neighbourhood is very quiet

Great service from the front desk Mr Wai Keong! He give complimentary upgrades on our room & explain all the details in the hotel. Good job! 👍

Friendly and very helpful staff Wai Keong , he assisted me when he noticed I seemed lost and wasn't sure how to get around. Excellent iniative!

The receptionist Ms.Mei Yee,was extremely professional and provided excellent service. The Hotel was clean and quiet , I would come this Hotel again

Very clean, god facility. Receptoin Rung and Sham are frendly and very perfect services.

I stayed 6 nights here for business purpose. The staff are very friendly, special thanks to Wai Keong at reception. He brief me about hotel facility and surrounding areas in details. Room is ok, with basic facilities. Breakfast is nice to the value, though no much changes daily. Location is very good, close to MRT, shopping malls and local food centers.

Breakfast menu was changed daily. Staff at reception are friendly. Can request housekeeping at a specific time.

The room cannot be locked from inside the room. After 2 hours of waiting, the technician came. After an hour of repair, hotel upgrade the room. There is only one chair in the upgraded / normal room.

Room: The room was spacious, clean, and well-maintained. The bed was comfortable, and amenities like Wi-Fi and air conditioning worked perfectly. Location: The hotel is conveniently located near public transport and within walking distance of shops and restaurants, which made exploring the area easy. Breakfast: Breakfast was varied and fresh, with both local and international options. The staff kept everything well-stocked, and the dining area was pleasant.

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Newly refurbished room. The hotel is just walking distance to bus and train station.

Nothing much negative except some drilling work noises during the day as the hotel's refurbishing works is still ongoing.

Nil

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Varieties of Halal food

No water hose or bidet for toilet

The location near to mall and my office. Also easy to go anywhere

May can improve room service.

The house keeping staff are extremely welcoming and very supportive. The staff at the reception and the restaurant were so friendly. The environment was so welcoming and amazing.

The air conditioning in the room was not that great. I was from New Zealand and felt so hot in the room. I was unable to adjust the temperature to make the room colder.

綺麗でしたし、駅からは歩けたので良かったです。

とにかくシンガポールの観光スポットからは遠かったです。

Walking distance to train was quite long

Wai Keong was extremely helpful and got me checked in very quickly. The hotel has a very good atmosphere, is well presented and clean, the rooms are practical and the amenities are very nice.

Very nice hotel. Clean, location is convenient and service is perfect. Mr. Wai Keong introduced everything including food, etc. and more importantly upgraded my room. Super value experience!

Really great hospitality and super friendly staff throughout our visit. Zunzar made the experience even better with excellent service and a warm attitude.

Great hospitality and outstanding service throughout the visit. Rung was especially friendly, attentive, and made the experience very pleasant.

Overall a cosy environment for a great family stay! The staff has been friendly and helpful to our needs, especially during check in! We had some troubles during our check in process and Zun Zar has patiently helped us throughout :)

Very friendly and helpful staff - they were quick to respond. Property is very clean.

Else, overall service was prompt and impressive Very hygienic place

I missed out on some South Indian items. Maybe alongside the omelet counter, a Dosa counter would be welcome. Too much of "Chinese" spread

The overall experience was good. Will recommend to people.

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