Hallmark Hotel by BON Hotels

Hotel staff was very nice and helpful. Area where hotel is located isnt excatly safe for tourists but hotel has 24/7 security and easy to uber everywhere to and from the hotel.

The room and hotel was generally nice. I usually book Hallmark when I visit Joburg. This time though, we went to the bar to have drinks and requested drinks and the bartender told us she wasn’t making any drinks because it’s cold and she didn’t want to touch the ice. It was a woman with locs, she wore glasses, and she was a bit bright skinned. She argued with me and told me it was beer and premade drinks only, but then I saw others with bottles, shots, and mixed drinks. She wouldn’t have said that to older white folks walking in there for sure, but since I’m a Black American I guess she didn’t want to serve me. She offered no free drink or anything the next day either, due to her rude service. The front desk staff were nice however. We also liked our room (it had a super nice view). Experience was generally cool, except for that 1 hiccup.

Balcony doors not working. The main door to the balcony does not close or open. The door leading to the next balcony is not working or could not be closed. These concerns were raised with the hotel staff instead they denied and made it a laughing matter.

Perfect stay, hand a wonderful experience, definitely coming back again, now I’m just typing to fill up 100 characters

Stay was relaxing

The hotels are very clean. The facilities are great. The staff is friendly. I would recommend them over and over again.

I’ve got the booking in a rush, listing the best rates with the lowest price. What I found was an amazing hotel, with a huge room, very comfortable bed and pillows, top quality bed linen, a large balcony and the most friendly and helpful staff. The neighborhood is not nice, but they make sure you are always safe.

Beautiful hotel with gorgeous views but the carpets and curtains were filthy and the sheets were torn. Disappointed

Hallmark is more of a party hotel. I was looking forward to having dinner on the roof top over looking the city at sunset, but instead I was met with hookah bar with DJ loud music and a staff looking at me strangely when I asked for food. If partying is your scene, then this is the place for you. It looks like it would be a fun place to party if you did that.

Okay-ish hotel in a terrible location. Nothing modern around it. Not really safe to walk around the area at night as the are not other shops around or nearby.

I explicitly booked this hotel because it was in the Cape Town CBD and, most importantly, the listing showed it had a swimming pool. It did not. The listing changed to remove all references to a pool within minutes of my complaint. I cancelled my booking on the spot on the promised of a full refund. Two weeks later, after many emails, providing all the information they asked for and having countered every excuse they could come up with, I have not received my refund and they are now ghosting me, leaving me with no option but to go through my credit card provider to get my money back. They are lovely to your face but complete fraudsters once you're no longer present. Absolutely shocking. Avoid.

Best service. Easy to love around your place. From the room to roof top. Elevators are fast and smooth

The service was excellent, staff very friendly. Beautiful venue. Food was very tasty and well presented. Room was clean, very comfortable bed and bedding

Hallmark House Hotel in Johannesburg excels with exceptional service and an artsy, stylish atmosphere—perfect for a unique stay!

It was a fairly nice place. The only thing is there were no irons in the hotel room, although Expedia said there would be. Basically had to share an iron with the entire hotel and call or go down and ask and wait for a while each time to get one. Which took time away from my trip. Staff were nice though, but that needs fixed.

Nice Hotel with super friendly and warm staff. Everything was clean and we felt very comfortable for our 2 day stay at the Hallmark House. The district around the hotel has a very bad reputation and therefore we only took Uber from and to the hotel. Definitely can recommend the food und the rooftop bar!

The room was ok. The cup for coffee was stuck to the saucer from prior substance. The bathroom was very clean. Matresses are worn, the room design is great. The hallways have holes (not on purpose) in the wall exposing plumbing. My window view was of a building 5 feet apart with broken windows and visible people in it. The location is very sketchy, Unsafe,

Was not happy how the Hallmark is doing their business as am Bonami member, but it looked like they don't know any of such, I really wish for the information to be shared amongst the employees for them to know when asked by the clients outside, I really didn't get joy initially as I anticipated or as it supposed to be done to all Bonami members.

We throughly enjoyed our stay at Hallmark House. The staff were incredibly friendly and efficient. Highly recommended. 100/10

Comfortable, clean, large room for 2 people. Staff were pleasant and polite. Room service was prompt and the food was affordable and satisfying.

Everyone at the Hallmark House were extremely friendly and kind. You immediately feel welcomed. The staff make you feel like you've arrived home, and you're a part of a family. The room and bathroom were beautifully designed and very spacious! So comfortable and at the same time so stylish and very well put laid out. The location gives you an experience that you couldn't get some airport hotel or elsewhere. For someone who isn't from S. Africa (and first time to Johannesburg), I felt like I was getting to step into a bit of history and culture and art beautifully curated and displayed. The Marabi was magical! It was a wonderful experience alone just to talk through the space and take in all the art work and display... The food was Michelin star worthy! So fresh and delicious and creatively prepared - with interesting local touches!! My only complain is that I didn't get to stay longer!! But I'll be back for sure!

We enjoyed our stay, loved the music and the food. Well done to the team for such an amazing experience right in town.

I was checked in to a room that was not cleaned. The manager corrected this but why did it happen to start with?

My hotel of choice when I'm visiting Jozi from the UK. I've been coming and going for 4 years now and counting. Sindey, Nelly, Lerato, and Siya are absolutely brilliant, but they are just the people whose names come to mind; everyone is friendly and helpful and just great. Love the building and the art all around it. Love the vibe, whether you're downstairs in the reception and lobby area, on the rooftop, or the amazing Marabi Club in the basement. Great facilities. Lovely rooms. Huge bathrooms. Armed guard at night so also quite safe. Highly recommend.

Brilliant hotel with friendly staff. Good location for exploring the CBD. Lots going on with rooftop parties both weekends I was there. Jazz in Marabi is also a must! Big thank you to Sindisiwe in particular who was very welcoming and sorted multiple airport pick ups for me over two stays in Jozi. Thanks, Dr Dan

I hosted my 40th Birthday at this gem. My guests were left in awe of the food, location, accommodation and service

Hallmark hotel has been my choice of stay for the passed few years. With ever experience, the service and quality remains unmatched. The staff always ensures that all my needs are attended to, no matter the hour. I often go there just to feel good about myself. And they do exactly that and more. The room service is also excellent, with a world class restaurant to match. Undoubtedly one of my favourite places on earth really

Room is very nice and spacious, we have a wrap around balcony where we have coffee every morning. Bathroom is also spacious and always clean with a nice tub. My issue was the curtains are not thick enough so one can see through the bathroom at night when lights are on. So we had to take a shower in the dark. Cindy at the front desk is a rock star! She helped us every step of the way.

The staff is super friendly and helpful. It feels very safe.

The staff are exceptional. Best on the continent

Hotel was very nice, staff were really friendly, nice coffee shop/cafe downstairs for breakfast and the Marabi Club (Jazz club) downstairs in the basement was great. Area is fine to get Uber/taxi from but not advised to walk. Only one downside of the room was the shower wasn’t great, but rest of the room was nice. Would recommend.

We had someone enter our room in the middle of the night, even though I had bolted the door from the inside. This is unacceptable and should not have happened. Fortunately, the person who entered left when we shouted at them. There is also no temperature control in the room, and it was very hot for the first half of the night. The room faces the street, which is very noisy, especially on a weekend night.

If you want a stay in a fantastic hotel that is right in the middle of Johannesburg...a hotel that is not located in the mostly-affluent sections of Johannesburg, containing all of the predictable and thus somewhat boring hotel brands, then this is the place for you. With its decor emphasizing an artistic avant garde expression, the staff is outstanding and always willing to help. Sure, the neighborhood is a bit more spicy than the all-too-safe and predictable hotel neighborhoods in the outlying areas of Johannesburg. But we felt fully supported by the staff, who went out of their way to make us feel welcome and safe. The room was modern and tastefully appointed and the food was very good. We felt it was very well priced.

All was fine..with pleasant staff

Great way to experience JHB in all its glory. Well-appointed rooms, super friendly staff, and great location for those looking to explore the inner city. Would totally recommend to anyone! Our go-to place when we visit Jozi!

The hotel is very nice. I especially like the way it’s decorated on the inside. I also like that they have a barbershop inside of the hotel lobby. The staff are very nice, especially Cindy. The views on the rooftop is amazing. I will definitely stay here again on my next visit.

The property is by itself good, but the surrounding area outside the hotel does not make one feel safe and secure.

Lovely hotel in a hip part of town. Welcoming staff and spacious rooms with everything you need for a pleasant stay. Great coffee in the lobby too!

Loved staying at this hotel. Nice location and the staff (Crystal) was terrific and very helpful. Would definitely stay here during my next visit to Joburg.

We stayed in Hallmark before the pandemic. The pandemic caused a lot of changes in the world. Airport pick up this time was not smooth. The restaurant whose food we remember so well and so fondly, is a skeleton now. But the friendliness of the staff once again won us over. Yes, if we come back to Joburg, we will stay here again.

We only stayed there for about 7 hours while waiting for flight to depart, but it served the purpose. Don’t judge a book by its cover. Though the hotel is older and not in the best area it was well kept inside. The rooms were clean. We felt safe in the hotel.