Best Western Plus Chateau Fort St. John

Breakfast cold an greasy foods

干净整洁，

给了我靠近路边的房间，原以为应该可以忍受，但实际上，晚上有非常大的公路车辆噪音，对像我这样噪音能忍受度高的人都不友好，何况其它

Clean rooms with large microwave & fridge, two burners with pots, pans, plates, cutlery, etc. is a nice option for those staying for multiple nights. Friendly helpful staff and complimentary cookies on occasion at the front desk are nice. However, the complimentary breakfast wears thin pretty fast. Changing the warm food options on occasion would be nice. Eating the same cubed potatoes and overcooked scrambled eggs gets redundant after three mornings for those staying for week or more. While the 10% discount coupons for Denny's is an option (although not open 24 hrs), other hotels (e.g., Pomeroy) at least change the eggs & potatoes option every morning for their complimentary breakfast. Also, I pointed out some dried food stuck to a "clean" plate to the staff who then apologized & proceeded to just wipe it off with a napkin & put it back on the clean plate stack. This is a No-No in the food service industry - the plate should have been placed with the other dirty plates to be properly washed.

This hotel was a big step up from what we expected. We were greeted by the lovely Christie at the front desk. We were warmly welcomed by her. She was able to check us in, even though we were a few minutes early. We were upgraded (for a very small fee) to a beautiful two bedroom suite. We were able to relax and even get some work done on the spacious desk. The beds were super comfortable and the shower was great. From the fourth floor we had a view of a nice residential area. This was so soothing and calming. The hotel felt like it was a class above. The room felt luxurious. In the morning check out was done for us. The final bill was delivered to the room. And most important of all we were once again greeted by cheerful Christie. A highlight of our trip to Canada. She is the prime example of true hospitality and professionalism. If almost consider booking another plane ticket from Europe to Fort St. John just to enjoy this hotel again. 10/10

The bed was comfortable, lots of space

The atmosphere was a little eerie

Breakfast

Pricing

The beds were comfortable. Wonderful staff. Great breakfast.

Quiet location. A Dennys is located on the property.

Nice place with a Denny’s right on site

Nothing

Staff was very polite and helpful. The room was very clean and comfortable.

Went downstairs at 8:30 am for breakfast and some food was cold.

If you are disabled do not stay here. Front desk lady was so rude. Refused to call her manager. I call BW corporate after she refused to help with the cart because I'm unable to push it. She said this isn't a five hotel and we don't help disabled people. I waited an hour before she would push a cart just out side so I can put my stuff on cart for her to literally push it around the corner from front desk. Then she pushed the cart into room and I unloaded it. Then had to go back out ask her to remove the cart. She said we'll did you unload it. She also said she doesn't like dogs. She should not be allowed to work at a hotel that allows dogs. This was my fathers service dog who died and I am taking it back home with me. I stay at Best Western all the time and have never been so mistreated. Couple stays away from Diamond Select. This is an awful way to treat a disabled customer. I did try to cancel but my room was non refundable from booking on best western site.

Room was too hot and temp hard to control

Clean and well equipped rooms, restaurant/bar with other amenities Like sauna and gym. Quite comfy.

Clean

No complementary water in the rooms and the mattress for the bed was shot springs were popping out

excellent staff, beautiful hotel, nice breakfast

I was surprised that none of the suites (other than the handicapped ones) had bathtubs!!!!! I really loved so many things about this hotel but next time would choose a hotel with a bathtub. it would have been nice to see more work from local artists on the walls. FSJ has some outstanding artists!

The pillows were amazing!

we were leaving at 4 am so no breakfast

Super clean and neat. Friendly staff

The heater was constantly off and on with a lot of noise.

Breakfast was cold, seemed more like leftovers than fresh.

Staff is always friendly

Clean quiet room, comfy bed.

It was clean we were greeted with friendly staff. We had a beautiful room. It was very comfortable. The pillows were down everything about it was wonderful. No complaints.

The only thing that we didn’t like about the property was that they gave us a 10% discount coupon to eat at one of their facilities there which were too different ones but the same and then the one that we got the coupon for they didn’t have any other things on the menu so they just kept them. We don’t have it. We don’t have it. We don’t have it so we couldn’t order so that’s the only gripe

Good selection, hot food!

Need magnifying mirror in bathroom.

There is room for improvement for breakfast variety

Overall

Comfortable and very clean room

The property fit the purposes for our one night stay. Was quiet and having Dennys Restaurant as an option within the hotel was great. No concerns or issues. Would consider staying here again.

Just fine to stay for work travel.

Everything at this hotel was clean and well-maintained. The bed was new and very comfortable, the staff was friendly and helpful, and the breakfast was excellent. I was fully satisfied with my stay and would highly recommend it.

Size of the beds, shower was amazing

Breakfast, need more choice on the hot plates.

Our luggage was stolen from the back of our truck which has dampered my opinion of the safety of the area

Staff was very nice and friendly. Breakfast was wonderful.. Room was very clean, pleasant, and comfortable. Attatched restaurant was very convenient

It was all good

On a recent road trip through Northern B.C. my daughter and I had a very good stay at this hotel. Our room was pleasant, very clean, with a coffee maker, fridge, and microwave. The hotel staff was friendly, and the complimentary breakfast was excellent. There is a very nice walk nearby in the university area. The attached Denny's restaurant was convenient, with friendly staff and good service.

Everything was great this stay. Quiet, clean, great breakfast room. Free coffee is great.

Complimentary breakfast was excellent. Room clean, and pillows and bed were comfortable. Hotel was surprisingly quiet this stay.

Why did I have to sign another

Everything was great. The price for the room was alittle high. The restaurant, Dennys wasn’t good. Crazy staff, the lady that worked the breakfast time, was great though.

Every staff member was incredible, but extra credit to the breakfast matron Olena who is the best you’ll find anywhere in the world!

Nothing

It was a good place to stay and I would highly recommend

Very good

It worked well for a family reunion

The team here is amazing! Very friendly, very clean, the hotel is updated and well maintained. This is the closest to feeling at home on the road.

Clean and comfortable hotel for work or family trips.

Hotel was good especially with the facilities and staff, breakfast and other Its Fort St. John so the area was what is expected of the place a little dirty with plenty of homeless

Had a problem with the TV in the room and a young lady from the front desk went as far as completely changing the cable box with another.

It's a decent place to stay. Staff are friendly and helpful and the rooms are in many regards better than average for this price range. Mattresses and pillows good. The kitchenette is quite well equipped although as seen in the pictures quite small (thank you for stainless steel pots and pans!). I do have a some concerns in recommending the place whole heartedly. My first night was on the ground floor and the sound insolation between floors is poor. You could hear every footstep in the suite above. I subsequently was moved to the 4th floor which was a huge improvement. Also, the gym is small and in need of updating/better equipment.

It’s spacious and clean

Half the lights in the room didn’t work and the usb and plug on the lamp didn’t either.

Greeted politely at check in. Room was not quite ready but clerk offered to store our luggage. Room was clean, bed comfortable. Enjoyed the hot tub and steam room.

Everything about this hotel was great! We wished we had found it earlier so we could spend a few days rather than just the one night. The suite was lovely, large, quiet, and with everything we could want. The setting was good with areas to walk around, we have a dog and always look for green belts, trails or good places that are safe and clean. The bed was the best! The towels and hot water were great and the breakfast was appreciated. The staff made us all feel welcome and valued....pretty nice place to visit.

Fantastic staff!

Asked for handicapped room for bathroom purposes, toilet was too low for mom.

Staff was very professional and helpful

Restaurant and lounge attached. Hotel was fully booked but was relatively quiet on 4th floor.

Nice place to stay. Limited onsite dining available.

Convenient location, spacious room which was very well equipped with kitchenette for a longer stay. Friendly staff

Amazing staff, very well upkeep and very clean. This locatin gives you a great first impression coming through the door with cleanliness and amazing staff greetings you and upholds that impression throughout your stay. This is the only place I like to stay when traveling to Ft St John.

Did not get the room i book for , book a room with a separate room, plus a queen bed , and a kitchen, because of having a dog , only certain room are available , no where in there web site , they said only certain room are available ,,, still charge me for the price of the suit ,, and what the invoice said .. the reason I needed a separate bedroom is that my husband snoring keep me awake all night ,, no second bed ,it was a coach ,that was not conformable at all , that my husband has to sleep on the same bed then me ,, so for 4 night I didn't sleep.. my husband is not a complainer , he said will never stay there again ,,, the kitchen was a joke, i have to go buys dish clothes, utensils, bowls,

Beautiful hotel. Very large, spacious room, with nice sitting area. The room was immaculate and well appointed. The breakfast was very good and Olena, the hostess on top of everything.

Excellent hotel and very easy to find. Very spacious room, with lots of great amenities and super clean. Friendly and professional staff. Good breakfast, with a nice variety of choices, with an outstanding attendant. Lots of parking spaces.

Location was great for our time spent in FSJ

clean

lack of parking

Great place to stay in FSJ. Nice to have the Denny's restaurant attached to the hotel as well. Only issue is the hot tub as been out of service for a long time now. Was a bit disappointing since it was a 5 night stay. Otherwise great hotel

Room was comfy on first floor. Surprisingly quiet for the weekend

Great hotel. Staff was friendly and helpful. Kitchenettes are perfectly set up with everything you need. Fantastic workout room too!

I have stayed at this hotel many times. The staff is very friendly and accommodating. If you have any need, they are quick to supply it. The breakfast is very good. Any issues that I have had have been resolved and recompensed. We will continue to come to this hotel when we are in town.

Staff was so helpful.. we stayed here a year ago and were looking forward to this trip

They had a very nice breakfast, the rooms were clean and more roomy than most.

Dishes, remotes were dirty in the room.

During a recent evacuation due to the Fort Nelson Wildfires, we stayed at The Best Western in Fort St John. I cannot say enough good things about the compassion and care shown by the staff! They made me, during a very stressful time, feel welcome and at home! I will never forgot their kindness!

Just ok stay here bad front desk communications

Room was big and clean. Breakfast room was great with pancakes at the ready. Restaurant at Denny’s very good too.

The two bedroom king rooms in this hotel are well configured and have excellent kitchen amenities. They would easily accommodate 6 people and offer privacy for each couple.

The front desk attendant was very helpful with changing my room type without question. Very efficient and friendly as I arrived late and made a room change. The breakfast was good - still warm when we arrived near the end. I like strong, hot coffee and would prefer it to be a little stronger but it was still good. There is an automatice coffee dispenser available to brew your preference, as well.

Was all good

The room was very clean and the bed and linens were amazing! The lobby felt modern but inviting and the front desk staff were welcoming and knowledgeable. We really enjoy the Best Western brand and the rewards program.

It was good, the beds are comfortable and the room is clean. But there's no complimentary water.

I enjoy staying here due to the staff and the facility. I recommend it to all of my coworkers, friend and family. I have never been disappointed and have stayed here over 50 nights. Try it, I am sure that you will like it!

I would not recommend this hotel. Poor customer service, sauna and hot tub dirty. The room was also dirty, will not be returning. Location was decent, but the hotel was way over priced compared to others in the area with better amenities. Our rewards were also not honored upon arrival.