Best Western Plus Coco Palu

The location is very close to the airport. The breakfast is not bad.

Everything on the first floor looks fancy but the rooms are old with a lot of issues…

Staff were welcoming and attentive and always smiling.

Nothing.

The hotel strategically located in the middle of the city.

The hotel was dirty, many facilities and amenities were decayed and worn out.

Ontbijt is erg uitgebreid en lekker, personeel is erg vriendelijk

Niks

Les réceptionnistes sont d'une aide et d'une gentillesse exceptionnelles. Le buffet du petit déjeuner est excellent. La vue sur la ville est chouette. Très bonne adresse !

Rien

Close to airport and city centre

When you have a shower the water not strong and also some mouldy silicone

Great service, great hotel, we are happy! Thank you!

Pros: Convenient and close to airport, decent price, super helpful staff, and nice buffet breakfast. Cons: bedrooms are in serious need of maintenance, most especially in the bathrooms where the mirrors are all eroded. It seems like this may have been a lovely 5-star hotel many years ago, but has been forgotten about since then. We would stay here again if we came to Palu City.

Arrived in time for dinner, but the restaurant was all booked for one big group.

Reception was great .Security staffs visible all times Room Service 24 hrs Breakfast was wide spread . I was staying @ level 9 .The staff who was dedicated to the floor did his job with due diligence

Car park space was limited .The exit out of the carpark was constructed without consideration for turning radius .If you are not careful you may end up hitting the side walls of exit . Almost every other day the hotel is booked for various functions . Many cars to be parked and little space .

Super nice and friendly staff, great welcome. Loved the view from our room. It was really quiet and restful. the rooftop restaurant has an incredible view. The bath towels were ridiculously massive and fluffy, never seen anything so luxurious.

cold water shower – I expected that the Best Western would have hot water. Gym/fitness area was dirty and stuffy. No AC.

exceptionally kind staff; great breakfast buffet

wifi could be better

great window and mountain view close distance to the airport nice breakfast

The bathroom mirror was already loose, and when it was pulled, it fell and shattered. I reported it. But upon checkout, I was fined 150,000 rupiah. It's frustrating. The mirror broke due to normal use, but you still imposed a fine on the guest..You should also maintain all your equipment to avoid causing inconvenience to customers.

Nice choice for staying at city. Good enough but not perfect. Must change the TV to smart TV othersise your customer will move to ather hotels. The brekfasr is very good. I lenjoy so much when i have breakfast here, over facilties are good especially fitness, room.

Staycation with my daughter at best western which is a wonderfull day to have a quality time. I got wonderfull room with a nice view from the window to the city

Overall Good For Vacation Or Staycation And For Business Too Food Good Location Strategic Room Good Pelayanan Oke

The hotel staff is very kind. The tastes of F&B in the restaurant are delicious. The room is spacious and comfy

the services that the hotel give are excellent for me. i enjoy to visit here. i will stay here for long time nexttt

Good breakfast and pool

Could be cleaner

Breakfast is good

Rooms are not clean enough. Pool was dirty and no towels

Just the location close to airport

Almost everything

The staff

Ibternet is a bit slow

Very nice hotel with extra breakfast. After a long journey it was a very good place to rest.

Some pieces of furniture need to be reneved.

Good location and facilities

Maybe not as clean as I would expect from arguably the most expensive hotel in Palu

Very comfortable and conveniently located business hotel with all the facilities you would expect. Clean and comfortable rooms, nice swimmingpool, a relatively well-equipped gym and a varied and sumptuous breakfast. The fruit selection is particularly good. The real value of this hotel, however, is the staff. Kind, service-minded and utterly devoted.

There is no aircon in the gym, making workout nearly unbearable in the 30+ degree heat. In some places, emergency exits doubled as storage for furniture, constituting a safety risk.

The Breakfast was great, appreciate the chef

Room was not cleaned thoroughly. Staff just have enough hospitality not great. Got a connecting room that not soundproof the other room was being noisy.

The buffet breakfast has good options. The room was nice and comfortable twin beds.

The reception did not pre-empt that our room is part of connecting rooms. I found out when the occupants tried to open the connecting door on our side...not a pleasant moment eventho the door was locked. Instead of change of Rp49 570, I received Rp44 000 and was told they do not have the Rp5570...it is not a big amount of course, but is this common when you pay cash for your room? Bathroom had leaking sink and bidet hose pipes plus the water in the shower drained really slowly.

Breakfast is good 👍

Room service food is not good

Desk

Lack of towels also quite cold.

Breakfast there was very good choice and staff went above an beyond to assist and help with whatever we wanted for breakfast, no complaints at all was very good.

The rooms were tired and in need of refurbishment, not clean, under beds were filthy, staff do no clean under beds. Also we had to move rooms due to what looked like small ants on tea/coffee tray and saucers even in room we moved to had to buy a spray to get rid of them. Be careful what room you sleep in as if mosque side you will be woken every morning at 3.30am with the call to prayer, it’s exhausting. Also gym air conn didn’t work properly so at times was very hot working out, staff spoke minimal English so was difficult to get them to understand. Room service was brilliant on first night but each night after that the orders were consistently wrong again due to order taker not able to understand in English what was required. The chicken on the last night was just clumps if batter very little chicken on the tray ☹️

Noisy neighbour's through most of the night - just had to live with it so not the rest I needed!

Hotel employees are very kind. Breakfast is excellent. Some facilities need to repair.

Not as good as the name..

new hotel..clean, quiet, breakfast is good...close to airport...

New hotel. All facilities are in very good condition. It may be best now among all hotels in Palu.

For Palu, the BW cocopalu was probably great. From a NA perspective, it was half cut: 1. The AC thermostat was actually just an on-off switch. No matter where I set it, the AC was on. When things got too cold, I just turned it off. When too hot, I turned it on again. 2. The room safe didn’t work. The engineer couldn’t repair it and he agreed to replace it. Two days later, no replacement. It’s worth mentioning nothing went missing from my room. 3. Everything on Sulawesi was very inexpensive. Despite this, even their standard spirits were very expensive. A double of Johnny Black was more than one night at the hotel. 4. Spa treatments are highly advertised around the property so expecting a top experience was my mindset. They just don’t get notions of discretion, privacy, or decency. At least the price is right. 5. The staff were all very friendly but it was all but impossible to communicate in English. 6. Great breakfast buffet!!!

bagus, lokasi strategis, nyaman......................

Hotel Four Point Sheraton Manado sangat nyaman dengan lokasi yang sangat strategis di Manado

Amazing view, good cleanliness and delicious breakfast with various loval and international menu available, only one thing that bothers me, the sauna is rarely available while I always love to have a sauna before take a sleep

New hotel. Nice staffs.