Hotel Dene & Conference Centre

Hotel was nice and clean. The room was clean and the pillows were fantastic. Very comfortable sleep! The delicious hot breakfast was also a nice touch. We LOVED that this place is also very dog friendly!

Very quiet

Our window could not wind open because the handle was broken.

All of staffs are very kind.

Exceptional breakfast. Wide variety of foods.

The air conditioning system didn’t work properly. We went out and bought a fan. We did notify staff and they did come and check on it. Window didn’t close properly due to Broken mechanism.

Location Conscience Helpful staff

The breakfast, and coffee.

The pool has been out of commission for some time. It needs to be clearly stated!

Nice place with great staff

The poop was closed and no where when making the booking did it say anything about that. My kids were devastated for the 3 nights we were there The breakfast was mediocre at best no real option The paint was falling off and the wall covering was pealing off the walls. Looked like blood on the sheets.

Beautiful rooms. Free Brekki.

Pool and fitness under renovations, but room price accommodated the inconvenience.

Service was EXCELLENT. Very clean. Great breakfast. The Janvier art was a special treat.

Our room air conditioning was broken. Staff changed our room quickly. Again great service.

It was clean.

Check in staff rude, our tv didn’t work, and only 2 towels in room for 4 people checking in.

Pool was under repair.

Staff were friendly and helpful, breakfast was very good. The shower was wonderful.

The bathroom taps are tricky to regulate.

Good breakfast. No family friendly restaurant on site. Adults only in casino attached.

unfortunate that the facilities remained under construction ~ pool, hot tub, and gym ~ no compensation was offered

Food was lovely. Staff friendly and helpful . Very comfy bed. Good internet. Lots of device charging options.

Swimming pool was out of service for maintenance that day

Clean rooms, friendly staff, comfy bed, great breakfast

Bit over priced for the room. Pool under maintenance, bathroom sink area lacked good lighting

Never received my damage deposit back

Clean, good customer service, good breakfast.

Nothing to dislike

Front desk staff are fantastic, comfy beds, absolutely fantastic shower pressure, full hot breakfast.

No complaints

Location

Pool and fitness centre were closed

I've been coming to Hotel Dene for the past 5+ years as I do a lot of work in CLFN and FLFN. It has great location and amenities and comfortable beds!

I've noticed the attention to detail has dropped since the change in the manager (Colin). The staff seem to be okay but mostly its the following examples that are small but make a difference: - no lotion in rooms (its a dry fall and winter coming up and this should be an absolute minimum) - adding a bottle of water available for guests should also be a standard - my shower head was nearly falling off - I am 6'1 and the shower head was lower than that - I can't propoerly stand underneath the shower! - There used to be mixed fruit with the breakfasts! now its just oranges and apples. Myself and my employees always enjoyed this and sad now that the hotel is trying to save costs that are small but actually people notice. please bring this back... - also there are no coffee sleaves for people taking coffee to go! very uncomfortable and inconvenient! please bring this very cheap addition back - MY employee also said he found a used soap in his washroom... Its the small things that don't cost a lot but go a long way or people notice! this is a crossroad to pick up the slack and remain a great option for travellers in the north or cheap out and cut corners and become a sad story.

Friendly staff

Pool and hot tub unavailable.

The staff was awesome

The hotel is beautiful and the staff is perfect and welcoming, I think it's the best hotel in the area.

I didn't like the total absence of a continental breakfast,

It was a very short notice trip but the staff were very accommodating. Beautiful room!

Good

Good

Il personale molto accogliente e professionale

La colazione è solo americana e non continentale, basterebbe un po di frutta fresca, brioches, biscotti, la pulizia viene fatta ma potrebbe essere più frequente

pessima solo colazione americana

possibilità di fare una colazione europea

Good

It was a good place to stay

Quiet and comfortable

No dislikes

The receptionist the morning i left made my day with her big beautiful smile, and friendliness.

No restaurant menu's that deliver that far out of town.

Pool was closed

The staff was amazing, the value for the cost was excellent, the room I had I absolutely loved, from the finishing, cabinet/desk style and the accent wall behind the bed all looked phenomenal. The bathroom was excellent, and while I’m not generally impressed by rainfall shower heads because the pressure is lacking, this was probably the best shower I’ve ever had. Super impressed.

Nothing. It was unfortunate that the pool and hot tub were down for renovations at the time but that happens.

Breakfast was great. Something different every morning.

Pool was closed for maintenance.

Quiet area, very friendly helpful staff, clean, nice building and rooms

Didn't ues gym or hot tub clean room excellent staff

Decent location

Maybe renovation of the pool

The facilities were beautiful, nicer than I expected. The artwork hanging on the walls was outstanding. It was beautiful to see the local art of Alex Janvier . The room was clean and very comfortable. The food next door at the casino was amazing. The young lady who checked us in at the front desk was fantastic as were most of the staff.

Unfortunately, we made an error with our checkout time. On the back of the door it said 12:00 noon. I was traveling for business as a nurse and my daughter came with me for a couple of days. She stayed in the hotel room on our last morning as I went to see a client. The plan was for me to come back to get her by noon. She called me and told me I needed to come back immediately. She had received a call from the front desk, to which she explained our predicament, and then a staff member came up to the room to insist we vacate the room immediately. She explained the error again and even showed them the back of the door with the time stating noon. She was quite distressed over this and I had to leave my client early to come back and quickly pack and leave. It was very upsetting as she was treated as if we were intentionally trying to do something wrong. She found the staff member quite rude and aggressive in his approach. We did show a photo of the back of the door stating noon, to the front desk attendant. She was very polite and apologized. She also brought the photo back to show, I would assume, management. It was very disappointing that she was left to apologize and nobody from the management team came out to apologize. For this reason I'm not sure I would return which is unfortunate as I will be traveling to that area every 6 to 8 weeks. It left me feeling that they're not treating staff as well as they should, leaving these young girls to deal with these concerns. And of course, I was shocked at how they would treat patrons.

We had a nice quiet sray, clean room and very good breakfasts.

Very spacious room & bathroom Friendly staff Will definitely stay here again

Room was nice, coffee maker and tv didn't work but no big deal for me

Great for the one night we stayed. It was clean, smelled great. Only thing is missing a few things in the room like lotion & tissue.

The staff was very friendly and greeted you with a smile. The hotel was clean and the rooms were great. I was a little disappointed that the pool and hot tub were not available. Overall it was a great place to stay.

Room clean, comfy bed

We were in room 109 - was a nice room- unfortunately had a view to the back parking lot. Bed very comfortable, bathroom very clean- walk-in shower- unfortunately had no body lotion or special Amenities. Staff very friendly. Check-in was great. Lots of free parking. Full breakfast was good. Casino was separate but a 2 minute walk. This was our second time back and will definitely stay here again.

Amazing experience ! Amazing stuff

Breakfast is always delicious

I was surprised, when my husband and I entered the room smells so good, it was very beautiful, the ambiance of the room is so loving, feeling so lovely. I would love to comeback most definitely. The front desk samira is pretty, lovely and very nice and accommodating. Food was great, fruits are fresh, coffee is hot and fresh too. The hotel location is amazing.

Friendly staff, clean, beautiful room, free breakfast nice.

Very nice, clean and very spacious. Frost desk was very accommodating. Be back and highly recommended for a friend.

All good

I stayed with my children, unfortunately the pool was under renovations, no child friendly place to eat, no microwave in our room, what looked like puke on the bottom of the bed frame, and if you want to have a bath and a shower at the same time? No problem because the tub backs up!

Yes close to the casino

Friendly people guess,employees

Great everytime

The front counter staff were professional

The housekeepers did an absolute horrendous job of cleaning. Our garbage was never taken out, our bed was never made and we had to ask for new towels.

Great place to stay

It is a nice property and would consider staying g there again if in the area.

I am concerned about the front desk staff. Not a huge issue but the person that checked us in, sent us to a room that had not been cleaned. Second room - This is a much bigger deal - someone entered our room at 9:45 pm with a validated key. Both my husband and I were in the room and were quite shocked by this. Had I been in there alone, or had we both been out, this may have caused some considerable problems. Fortunately, the man that was given a key to our room was considerate and immediately stepped out and went to the front desk where he apparently had to wait a long time to be re-checked in.