Holiday Inn Express Shijiazhuang Heping by IHG

The location is superb

The room was dirty and the room we got after was still dirty.

Breakfast was good

The room stinks, heavy cigarette smell, we complained the staff changed the room but still the same

Habitación y pasillos con olor a humo

見識到了什麼叫沒人權的國度

1.酒店旋轉大門是壞掉的，小門也不開放，推著兩個大行李箱艱難的進酒店，聽服務員說壞很久了 2.入住時需要填寫非常隱私的資料，包含個人的所有身分訊息、目的、未來的去向等 3.向酒店要了兩個枕頭，房務不負責把枕頭套套好 4.兩張床需共用一個插座，且電壓不穩定

早餐丰富美味。

The hotel has smoking room and helped not to go out during winter.

La gente muy amable

Todo fue excelente

Las habitaciones muy buenas

Creo que nada

The stay was nice, but further away from the city center than I thought. The staff was very friendly and wonderful to work with. They were willing to hail a cab and give the driver directions. The breakfast buffet was okay, a little bit of Chinese and Western foods - more Chinese than Western, but still it was nice not to have to worry about finding a restaurant.

The location is very good. Staff are very polite and helpful

Room carpets are not clean. Bathroom was too congested

Location

Breakfast. There was nothing in breakfast for non Chinese peoples

It's good hotel. but kind of breakfast foot few...

It is a basic hotel, and accommodates in all a basic hotel should, a good bed, clean bathroom and a desk. Staff was very friendly.

Strong smell of smoke. It is allowed to smoke in the hotel and even the non-smoking rooms smell like smoke, including the pillows.

This hotel was exceptional. For the price you will not don’t a better place good food and great people

Excellent location. Great breakfast. Friendly staff. Liquid hand soap. Hair dryer mounted on the wall. Clean bathroom. Free laundry.

Queen bed too small.

The hotel is located in a residential area. Lots of places to eat, couple of supermarkets nearby. Breakfast was nice, quite various, cuisine is mainly Chinese.

There was only one person I heard speaking English the first day we checked in. Other staff members did not speak English, although they tried to help using a translation app.

good room status

noise

No one speaks English

Very good staff , good rooms

Convince

Location, Wifi and service

Refrigerator is a mandatory thing in summer, hotel should place in every room.

quiet hotel the chief in the hotel was very kind man .. he provide me food i can eat .. not chinese reception lady was very kind and helpful

breakfast was only chinese food not international you can't find food to eat !!

特別叮嚀我們不要住35樓層以下但櫃臺說高樓層的被團客訂滿了 但我住過粉多次 每次只要是35樓以下的都會有粉濃的油煙味 一天是煮三餐 每次都幾個小時 唯一沒有味道的時後只剩睡覺了 這麼貴的飯店還要這樣受這樣的遭遇 倒不如隨便選一間假日酒店都還更舒服!

Modern, clean hotel. Breakfast buffet clearly catering for the 95%+ of guests who are Chinese, but there is a fresh coffee machine - you may have to ask a member of staff to turn it on! Hot milk in large urn, next to identical urns holding hot soya milk, and hot water. These change their positions each day, so better not assume, as I did on day two that you're adding hot milk to your coffee - hot soya milk and coffee don't mix as well! Where this hotel was let down was the service. House keeping was functional - I received two free bottles of water each day, placed next to the two from the previous day - by the time I left I had quite a collection! They refused to give me an invoice as I had booked through hotels.com (claimed they had no idea how much I had payed for my stay), and quite inexplicably the drop it off by 11 and get it back by 7 laundry service was actually drop it off today and collect it in five (maybe six) days time. Of course, none of those things really matter if you're looking for a clean and comfortable place to stay at a reasonable price. Certainly not the worst hotel or service you'll come across in China, I was just expecting a little better.

Spacious, clean and tidy room, good breakfast. But traffic is not so convenient, 15 minutes walk to the nearest mtr station. Need to take taxi whereever you want to go.