Numa Bay Exclusive Hotel - Ultra All Inclusive

Osoblje je izuzetno ljubazno, iako je još uvijek hotel pun, ne čeka se nigdje dugo. Hrana je super, svatko si može nešto naći. Soba ugodna, svaki dan donose čiste ručnike i posteljinu.

Možda bi trebalo malo češće brisati wc-e uz bazene i stavljati papir. Svijetlo u kupaonici bi trebalo biti jače . To su zaista sitnice, koje nisu utjecale na naš ukupni dojam.

Mònusalt vàike ja samas kóik olemas hotell

Palusin abikaasa 50juubeliks personali poolt vàikest meelespidamist aga see unustati àra ja pidin mitu korda meelde tuletama kuni õhtul lõpuks toodi hotelli poolt puuviljad ja sampus.

Staff, food, place

There wasn’t normal beach, we cannot swim, because you swim out until the water is chest-deep, and beyond that, the sea is blocked off.

Die Lage sowie die Anlage des Hotels ist echt schön. Das Essen hat gut geschmeckt, man hatte nicht eine riesige Auswahl an Eseen aber genau das hat uns beeindruckt bezüglich Foodwaste. Am Strand wie auch an den Pools war es sauber und übersichtlich.

Die Sauberkeit im Hotelzimmer, wir waren im B Block, dieser ist der ältere Teil, was man auch an der Infrastruktur feststellen konnte.

beautiful, the location is excellent, the food is outstanding, and the service is exceptional. A special thank you to Victor for his professionalism, kindness and attention throughout our stay. He made sure everything was perfect and made us feel truly welcome.

The only thing I would suggest is that the Turkish bath should be complimentary for hotel guests. In a hotel of this standard, I believe it should be included in the stay rather than being an additional paid service. Apart from this, everything was absolutely perfect

Номера достаточно неплохие

Толпы народу. Лежаки у бассейна в 4 ряда. Очереди за едой. Нехватка персонала. Посредственная кухня. Отношение на ресепшен при заселении хамское. И важно при поездке понимать, что этот отель для людей с маленькими детьми, поскольку там один из пляжей очень мелкий и специально оборудован против волн. Так что будьте готовы к обилию людей с грудничками и колясками.

Wonderful Vacation and Perfect Resort! We had an absolutely wonderful vacation and a very pleasant stay at this beautiful resort. Everything was well organized and exceeded our expectations. The pools were fantastic, the activities were enjoyable, and the meals were delicious, with plenty of variety to choose from. The staff were friendly, welcoming, and always willing to help. Their attentiveness and professionalism made our stay even more enjoyable and comfortable. Overall, it was a fantastic experience, and we truly enjoyed every moment of our stay. We would definitely recommend this resort to anyone looking for a relaxing, enjoyable, and memorable holiday. We hope to come back again!

Personal super freundlich, besonders Victor an der Guest Relation. Jeder Wunsch wurde direkt erfüllt.

Es gab nichts zu bemängeln!

Alles

Їжі достатньо, їжа смачна, але не очікуйте, умовно від мексиканських страв, що вони будуть як в мексиканському ресторані, не будуть. І суши те саме. Напої загалом норм. Є справжні коктейлі, але не всюди. Є нормальний алкоголь. Басейни, гірки, дитячі майданчики, персонал, тут загалом в нас без претензій. Шоу програма присутня. В нас були не великі очікування, тому ми задоволені. Ціна якість для нас були виправдані, але на межі.

Місцями чистота не на 5 зірок. При заселенні під ліжком помітне сміття. Всього вистачало, але іноді було враження, що людей в готелі максимум, але це і було в середині серпня. Дитячий пляж не дуже чистий. Море на дитячому пляжі теж могло б бути трішки чистіше. В нас був вигляд на будівництво. Але без шуму. Для когось це буде розчарування. Нам було байдуже.

Разнообразная еда, анимация, все было шикарно, бары готовили вкусные коктейли, бассейны классные, жалко что разрешается купаться только до 19:00

Море не чистят грязное, зеленое как болото там где именно пляж, и в номерах плохо убирают, полотенца не меняют, просто складывают их обратно и все, такие же влажные и грязные были, в туалете воняло

Hotel is nog niet zo lang geleden gerenoveerd en dat is duidelijk merkbaar. Hotel ziet er modern en overzichtelijk uit. Alle faciliteiten zijn prima en het personeel is erg aardig en behulpzaam. Het eten vonden wij wat minder. Echt om te benoemen, maar het eten had gewoon weinig tot geen smaak…Service met betrekking tot het vullen van de minikoelkast kon ook beter, minikoelkast is na aankomst niet aangevuld. Ook het verzorgen van schone handdoeken was voor ons ondermaats. We waren met z’n vieren en kregen per dag maar 2 schone handdoeken. We moesten er elke dag voor bellen. Al met al een goed hotel met een paar kleine schoonheidsfoutjes.

Personalet var imødekommende. Stedet var forholdsvist fint.

At man skal være tidligt oppe, hvis man skal nå at få en plads ved poolen. Folk gik allerede ned før 7 for at tage pladser.

Best all Inclusive I have ever been too, best entertainment, best food. Can not fault this hotel. I would come back here in a heartbeat.

Well where do i start…. What a fantastic holiday!!! We loved every minute of our stay at numa bay! Great accommodation, great food, great staff!! Not one complaint we had the most amazing time!! Kids ckub you are a fantastic team! We will be back!!! Last but not least the catering team CEMIL we hope you see this! Thank you so much and your girlfriend in the lobby with the red hair (haha)

Its not our first time in turkey but its first time in numa hotel i will give 7 starts not only five Bcs really deserve it We came family here my kids enjoyed a lot in the numbo club the staff there they are so kind they try their best to make the childrens happy with different activities and i will give big thanks for Laura from the mini club my kids loved her so mush. And also not forget the other entertainment team they made our holidays fantastic they have great program day and night. Other staff was also fine but the big point for animation team

L'accès direct a la plage

L'animation, le personnel de l'hôtel

The hotel is clean and presentable in both rooms and communal areas, but there’s not much wow factor to the entrance which is twinned with service you get on check-in. The check-in experience felt sterile, lacking any warmth of service and not that helpful for families who have had incorrect allocation of rooms (the other family in our party). We heard of multiple families that didn’t have enough beds in their rooms or our friends whom were forced to “upgrade” to a one bedroom room instead of interconnecting rooms. There was a very limited explanation at check in pointing to a QR code fact sheet (which might I add half of the timings are incorrect). It was like they couldn’t be bothered or didn’t have the multi lingual expertise on front desk to cater for different nationalities. There are some exceptionally warm staff in the hotel (housekeeping, bar staff and some people at restaurants that helped getting tables for our large party) but there are some whom are less so. The check-in staff need work the most. Service needs to be consistent and helpful to be five star. It’s the little things like smiling and greetings that are lacking - most interactions are very transactional in nature. One à la carte per week is vaguely written on fact sheets and your website is misleading (and not typical of other five star resorts where you are allowed one à la carte per restaurant not total). This is not typical of other five star resorts where this is commonplace. When explained by guest relations, it was apparently because the hotel is very full. However, instead it rather feels like the hotel has developed far too fast - and is too large for the à la restaurant facilities on offer (we overheard staff saying the hotel was half the size a year ago). The hotel is trying to be sustainable but not really succeeding. There are recycling bins but not even staff separate plastics from other waste. Water is all in plastic bottles. There are no refillable water stations either. Basic measures that other hotel chains are often doing to prove they are actively trying to be sustainable (not just writing a policy). The resort feels like a concrete jungle filling every nook and cranny of their plot with “stuff”, but is lacking many green areas or open space. Yes they have palm trees and borders but it feels far too cramped in a small plot where natural landscape has been deprioritised. Feels very artificial and over-developed, due to the resort growing too rapidly in size in a very narrow plot (which isn’t their fault). It just lacks design consideration. The food varieties in restaurants are repetitive and cuts of meat are low quality. Butterflied chicken at every meal with hundreds of bones, or sinewy beef entrecôte “steak”) is standard at every buffet. The desserts never have labels because they always have zero intentional flavour (just artificially coloured gelatinous concoctions in a variety of lurid colours). For someone with an onion allergy (which I appreciate is rare) it is difficult to cater in Mediterranean cuisine. So I don’t expect there to be loads of variety and I work around it. There are attempts with QR codes to list out ingredients which is great and for coeliac and gluten free it had dedicated stations which is great. I was given a spiel by guest relations who were very kind and helpful for my onion allergy. I had to sign a waiver (but this all felt very transactional in the end to cover themselves not a genuine desire to cater given my experience of à la carte restaurants). For à la carte restaurants you have to supply your food order for your party before booking which felt antiquated. There was apparently no availability in the whole of first week of our stay either (lucky we were staying 11 nights). However we spoke to another group and were given one on their second night. Given we had to give our food orders ahead of time I was given the impression that they would prepare dishes to cater to my allergy. However, both restaurants visits had issues. At the Manual Turkish restaurant I was told what things did and didn’t contain onion which was great. However, over three quarters of the dishes prepared had onion in which was disappointing given they had ample time and opportunity to make adaptions (that were promised but not delivered). They don’t serve good quality international brand spirits and drinks at every bar, only the new piano bar; where cocktails are much better quality than everywhere else. Their staff Animation team are great - really welcoming and inclusive with lots of staff and variety of activities. Only point is for 8-12 year olds there feels like less choice; there are lots of adult activities and lots of young children activities but not so much in the middle. My son struggled to feel included without a parent present. Regarding service, it tries really hard in so many places but it is unfortunately not on par with other five star reputable chains that have reliable and consistent quality and standards with a warm and smiley service. For the price it is ok value - as it isn’t as expensive as others in this bracket (it’s at the lower end) so you get what you pay for. The issues they have are resolvable they just need to ensure service and quality is not compromised in favour of vast growth. Although it may have new facilities (padel courts, patisseries, shops, new stages); if you can’t get the basics right you are not prioritising the right services.

Most amazing week with fam!!!! Wide variety of food and never ending pools and fun for all ages. Particularly enjoyed piano bar, lovely atmosphere and amazing staff!!!

A mixed start, but a holiday made better by some fantastic staff We had a bit of a mixed experience at this hotel. Unfortunately, our holiday didn’t get off to the best start when we initially checked in. We had paid for an upgraded Superior Family Room with two bedrooms and two bathrooms, but the hotel did not have the room we had booked available. What was disappointing was that this wasn’t explained to us on arrival, and we only realised there was an issue when we questioned the room we had been given. When we went back to reception, we were told we needed to speak to our holiday rep the following morning. However, when we did, they were also unaware of the situation, so it felt like the hotel and the holiday company were both blaming each other. Unfortunately, this resulted in us being split up as a family on our first night, and we didn’t get the room we had actually booked and paid for until day two. It definitely wasn’t the start to our holiday that we had hoped for. There were also some issues with the room itself, which we put down to the fact that we were staying in a new block and there were clearly still some snagging issues to be sorted. Another thing we felt was disappointing was the Ultra All Inclusive package with Jet2. The branded drinks included in the package were only available at the lobby bar and piano bar. When watching the evening entertainment, you have to leave the entertainment area and walk back to one of these bars if you want the drinks included in your Ultra All Inclusive package. Otherwise, you are limited to the hotel’s own brands at the bar where the entertainment is taking place. For us, if you are paying for an Ultra All Inclusive package, we feel that the benefits should be available across all of the bars and entertainment areas within the complex. It would make much more sense and would make the package feel much more worthwhile, rather than having to keep leaving the entertainment to get the drinks you have actually paid for. However, I have to give a special mention to Dean in Guest Relations. He is worth his weight in gold! The effort he put into trying to make our holiday better really did make a difference. He genuinely cared about our experience and went out of his way to help us, and because of him, we were able to put the disappointing start behind us and enjoy the rest of our holiday as a family. The animation and entertainment team were also fantastic. Everyone was friendly, enthusiastic and incredibly helpful, and the entertainment was really enjoyable. A special mention has to go to Mert, who was absolutely brilliant with our children. My son particularly loved playing darts and football with him every day. Mert is so enthusiastic, friendly and genuinely a pleasure to be around — he really made a difference to our son’s holiday. The coffee shops are another highlight. The cakes are amazing, the coffee is great and everything always feels fresh. They’re a real treat and somewhere we really enjoyed visiting throughout our stay. The beach is beautiful, peaceful and tranquil, and we never struggled to get a sunbed down there. It was definitely one of our favourite areas of the hotel. The pool, however, is a very different story. It is extremely busy and noisy, and if you want a sunbed around the pool, you really have to be prepared to join the 6am sunbed race — which definitely isn’t for us! We preferred heading to the beach instead. The main restaurant serves good food with plenty of choice, and there is something for everyone, which is important when catering for so many different nationalities. The food isn’t amazing, but it is nice and there is plenty of variety, so you really can’t complain too much on that front. Our biggest issue was the opening times. Having the majority of the hotel trying to eat between 7pm and 9pm made it incredibly busy, with queues for food and a very hectic atmosphere. Extending the dining hours would make a huge difference. Overall, we had a disappointing start that could have been handled much better by both the hotel and holiday company. However, thanks to some genuinely fantastic staff — particularly Dean and Mert, as well as the wider entertainment team — our holiday improved considerably and we were able to enjoy our time together as a family. There are definitely areas that could be improved, particularly communication, room allocation, making the Ultra All Inclusive benefits available throughout the complex, and managing the restaurant and pool capacity. That said, the staff who go above and beyond really do make a difference, and they deserve recognition for that. Dean and Mert in particular helped turn what could have been a very disappointing holiday into one where we were still able to make some lovely Memories

Transfer time from airport was 1hr35mins but it was worth it in the end because this hotel is fantastic. It has something for everyone. Many pools, bars, entertainment for kids and adults. Room wise it’s very spacious and very clean. Hotel staff are very warm welcoming and helpful if ever you need anything.

Frumos, curat.

Mâncarea nu prea este europeană, apa in piscină foarte rece, nu este încălzită.

Fantastic last minute getaway booked through jet2. 2 adults and 2 boys, 6 and 3. We upgraded to a swim up room on our first morning and so pleased we did. The previous room we had was lovely, spotless, clean with a fab view but thought the upgrade would be worth it. The swim up room (3116) was very modern, clean and we had literally no issues with it at all. Comfy beds and plenty of room for a family of 4. Mini fridge filled everyday and housekeepers were so attentive. Fantastic pool attached to the room, really made our holiday even better. The rest of the hotel was spotless- ice lollies and bottled water easy to grab anywhere you are which was brilliant. The pools were all clean, well maintained, not too busy and our boys loved the slides (not the newer ones as they’re 12+ but after my husband went on them he understood why and said it’s a fair age limit- and our 6 year old is VERY adventurous) but plenty of others to keep them entertained. In the height of of summer holidays when we were told hotel was full, we had zero issues getting 4 sun loungers at about 7.40am- which suited us as my husband would be up with a coffee and a book. There was absolutely no reason for a 6am mad dash and we were utterly confused about people who have said this. We didn’t make use of the kids clubs or activities at all so can’t comment on these, but the pool activities were fun and music created a great holiday atmosphere. The reason we’re giving it a 4 not 5 is the food. The avenue where we had lunch everyday was definitely 5* with great variety of fresh and tasty food. Minimal queues. The coffee bar down by the beach was also brilliant and their iced coffees were brilliant- and they did oat milk! The Buffett was what changed our rating from 5 to a 4 overall. This isn’t an issue and wouldn’t have stopped us rebooking but the quality and variety of the food was just a bit lacking- there was something for all of us at every dinnertime but just not the selection or quality we’re used to from other 5* resorts we’ve visited- lots of samey kind of vegetables in sauces and rice dishes. There was a change in the freshly cooked stations every evening but again these seemed pretty similar to eachother and basically it was just a varied meat. Again, this an isn’t a bad reflection of hotel at all and we really did have a fantastic time but if I’m being picky, it’s the one and only thing we’d change. Our boys did love the kids buffet and enjoyed the independence of getting their own food every day! Dean was brilliant, always checking in to see if we were having a good holiday and if there were any problems (we didn’t have any!) I would have trusted them to be resolved quickly under his watch. Overall I would definitely recommend this hotel!

Had a great experience, staff very well coming overly helpful, there’s much to do, much to have, much to see, and the wraps were amazing, especially Dean. What a fella

Great experiance here at Numa, rooms are really nice and cleaned daily, Food was incredible and staff were very helpful and came to speak to us every day making sure we were having a good time ! Special shout out to Dean in guest relations who was full of humour and helped us all out with any issues we had. Also Bircan in the lobby bar who also gave us a good greeting and poured a great cocktail 🙌 A huge credit to the Numa team !

Systematically work smooth operation and cleanness

Reception

Currently here, piano bar is the best. Shout out to mustafa :)

I would like to give special praise to one of your employees, Annabell. She was incredibly kind, friendly, and made sure we were well taken care of throughout our trip. She was also very social and approachable, which created such a warm and welcoming atmosphere. Her positive attitude and excellent service truly made our experience even better. She is a wonderful representative of your company, and I hope she gets the recognition she deserves.

I would like to express my sincere appreciation for Annabel from the Guest Relations team at Numa Hotel. From the moment we arrived, she made us feel genuinely welcome with her warm personality, professionalism, and exceptional hospitality Annabel went above and beyond to ensure our stay was perfect.She was always approachable, attentive, and happy to help with any questions or requests we had. Her recommendations were excellent, and she made every interaction feel personal and thoughtful. It’s rare to meet someone who is so passionate about providing outstanding guest service. We would also like to give a special thank you to Orhun from the housekeeping team. He did an outstanding job keeping our room spotless throughout our stay. Every day we returned to a perfectly clean and well-organized room, and his attention to detail was truly impressive.

Annabel made our stay truly unforgettable. Her kindness, professionalism, and genuine care for guests were evident in every interaction. She always greeted us with a warm smile, took the time to make sure we were comfortable, and went out of her way to help whenever we needed anything. It’s clear that she is passionate about what she does, and her dedication made us feel valued and well looked after. Exceptional service like hers is rare to find, and she is a true asset to the Guest Relations team. Thank you, Annabel, for making our experience so special we can’t wait to return! My kids really loved you!

Arrived at hotel late at night, on arrival to reception they was not very welcoming, told us we had been given a standard room, I informed them I had booked superior room, they said I had not, I showed them my jet2 app with it on, still didn’t believe me as I didn’t have paperwork, told me rooms not ready for 1 more week, come back tomorrow morning, next morning whilst looking around, a gentleman called Dean asked me how it’s going, I told him what had happened “ he took me up to his manager, who tried to help but told me to see my jet2 rep, so went jet2 rep and was sorted out with our correct rooms we had booked, but told by lady on reception to be quick as their waiting for old rooms back. Any way after all this was sorted our holiday was great, the hotel is beautiful and clean, staff work hard, the grounds stunning, we went to the pool most mornings around 8:30am in July and managed to always get 5 beds together no problem. Music around pool is no problem as we like music. There a older man around the pool who helps with umbrella and beds forgot his name, he is lovely and can’t do enough for you. we always went down for breakfast around 8am no problem with finding tables and also managed to get table at lunch time in Restaurant whatever time we went, we went for tea around 7pm in evening and got table, little Que but went down with couple mins, the Avenue food court was busy but always managed to get a table, not all tables under cover. Food was good, waffles fab, no scoop icecream available throughout day but was ice lolly’s around to help yourself from freezers. Fridges with water in dotted around the hotel to help yourself too. Piano bar was beautiful with cocktails and bottled beers. Rooms was cleaned everyday, but did have to ask for them to refill mini fridge which they did no problem at all. Entertainment team - arda was really good but then didn’t see him again so Martin took over the darts - Martin was good, brown and poison was the only other 2 entertainment staff that said hello when they seen you and at meal time would walk past and say enjoy. Overall good hotel.

Czystość

Jedzenie bardzo słabe

Alt var perfekt

Ikke noget

3rd time here!! I was slightly apprehensive that the hotel may have lost its charm with it being extended but I certainly had nothing to worry about, it’s bigger & even better! I’m here in peak season and have no problems whatsoever finding a sunbed at the beach. Because the hotel and beach have been extended seems less busy everywhere, so very few queues. They have a new piano bar, which has a touch of class and an extensive cocktail menu, a perfect place to relax. Also have a new coffee shop called bake & brew where you can delicious sweet treats and and a good selection of coffees. They have new large snack bar which has a wide variety of good throughout the day from fresh pasta station to freshly made waffles plus many more. The fried chicken is my favourite!! The entertainment shows every night are top quality done on a big stage also plenty of seating area to watch the shows. Upon checking in Uğur explained everything to us, gave us our key cards and wrist bands, he is very friendly, with a good sense of humour. Victor greeted us as soon as we walked in with a big smile and a hug. Even remembered which town I lived in and was very happy to see us. He also has a new role which he is very good at and very knowledgeable. We also met Pelin the guest relations manager she has a very friendly and warm character. Annabelle is a new face to the hotel, she always has time for a chat and to check we are ok and a lovely big smile! Lauren is also a new face, on arrival Lauren showed us the new part of the hotel and explained everything. She is extremely friendly and we had lots of laughs with her. Nothing is too much trouble and she is very approachable. Hakan (operation manager) & Mustafa (night manager) are both approachable. Always say hello to us when they see us and ask if we need anything. They also remembered me when they saw me and I got more hugs. Batuhan A is the operations bar manager. he is very professional and takes control of the excellent bar service. I’ve already booked to come back in October!!

Spent a fantastic 10 night here. Location- 2 hour transfer is long but its not as though you don't know before you go. Area has shops and restaurants on the door step. Reception- I messaged a few months before to ask if we could have 2 rooms either next door or at least same floor as we had 2 × 16 year old with us so booked 2 rooms Got 2nd and 4th but ended up being given a family room with a sea view as didn't feel happy being 2 floors away. The check in was easy and quick. More information could be given on check in or a QR code in the room on hotel information. Cleaning lady was lovely and the room was always cleaned thank you. Pools - Always plenty of sunbeds, after 11ish it was always harder to find one, was getting busier as we were leaving and you always get the ones who get up early to get the best spots. The areas were kept clean. Entertainment- All staff work hard and offer loads of activities. The music could sometimes get on your nerves as it always seem to be the same music. The evening Entertainment was ok just always seems to be a dj or a stunt act. Some nights better than others but overall good. Food- all inclusive food, always something to eat but not always what you want. Sometimes i found it hard to know what meat was in things. The food street for lunch is fab lots of choice. The guy who does the wraps I felt for him the heat he had to cook in was ridiculous but was always polite. We had a meal in the Turkish and Asian both fantastic food. The portions for me in the Turkish was too big a smaller portion option would be good as I felt like I hardly touched mine and hate seeing food go in the bin. Both has fantastic service. Please note you only get one restaurant per 7 night stay (we got offered another as it was my daughters birthday and we had an early check out. Thank you ) Beach - always loads of beds and fab having a beach on your doorstep. The sea along the strip does seem dirty compared to the section in the deeper sea. But I suppose that is pollution in the seas very merky in places which is a shame. Dean in guest services is a lovely guy will always spend the time to chat and if you need to know anything even where to eat outside the hotel speak to him first do you dont end up paying the daft prices just outside the hotel. Overall a fantastic stay, value for money and friendly staff (most) I could stay here again. For management- Please think of the staff and get them some fans. The heat they work in is not fair. Thank you for a fantastic hoilday

Sakir - amazing service at the beach restaurant/bar, managed loads of customers & provided exceptional service!! He needs a raise!! Dean - super attentive & any desire/wish he will take care of immediately!! Very friendly & lovely to families! Animation team - wow, the aqua aerobics & water polo, super fun, very friendly competition & made for good holiday fun!! Thank you!!!

Have been here so many times and this time round it’s the best new hotel with a great vibe new pool bar!…new big snack avenue with lots to choose from Great food now onto the staff….(pool bar….mehmet on skates ! Esra batuhan the bar chef) these guys are legends and deserve massive praise!…GUEST RELATIONS TEAM!…pelin great manager!…renata diana anita…DEAN!…we speak to him everyday and is always busy we have a laugh every day from the animation team anabel…she possesses amazing customer service skills!we even met the general manager nice man!’in our eyes this is a 5 star plus hotel and experience and will be back next year WELL DONE NUMA BAY EXCLUSIVE

Great resort. Have everything you need. Several pools, private beach, water slides and several dining areas. Great service, friendly and service minded personell. If you like snorkling you will see a lot of different fish in the area where you swim. Again - this resort has everything. Special thank to Victor for taking care of us. We will definitely come back again.😊

A lovely hotel great atmosphere, we came as a group of lads, a great environment with lots to do, food was spot on, the waiter Baki was amazing, very helpful and friendly service A**

Arrived 4th july from scotland as s family of 4. Couple wee things needed sorted on arrival and went to the hotel reservation team to ask for help regarding things. Never seen hotel staff as good as these staff members and they are a credit to the hotel. Spoke mainly with Diana snd victor along with a few others. These people went well over what i expected and kept in contact every day to make sure we enjoyed the hotel. Food at the hotel is really good you will always find something to eat. Big bonus was out door eating at venue and all the cafes around resort. Beach is beautiful and lived spending time at the bar down there. Al cart eating was really good with the best being the Turkish restaurant. This was outstanding along with joes grill that has also great staff. Mehmet and wee tai girl were so good with service along with Turkish staff at that restaurant. Highlight of night time shows was the Dj night with burrac at top Turkish Dj. This night along with white night was outstanding felt like you were at a concert. Spoke to hotel management Abraham who is a gentleman. Overall this hotel is fantastic and will only get better once all finished. Thanks to the amazing staff Paul

One of those holidays where lots of bits went wrong. I had emailed the hotel saying it was my Husbands Birthday while we were there. They did email me back but when we got there reception knew nothing about my email and on his Birthday nothing was even done!! I called Victor at customer services and some petals were put on our table at dinner then at 11.30pm a bottle of wine was sent to our room via Victor (Thank You) We spoke to another couple who had petals and heart shaped towels make on their bed and their dinner table was decorated and had a bottle of wine one! They were not celebrating anything they said!! There was still some noise where building work was taking place and our view was of the building works! Our bathroom flooded after one of us showered this was sorted. Also our safe wouldn't lock. Eventually the safe was changed but it wasn't screwed to the wall so anyone could of taken it! We had spent far too long waiting for maintenance to fix this problem and then not turning up so we gave up in the end. Overall the rooms are a good size we had a superior room but the view was horrible. The shower was lovely and large. The bottles of conditioner in the rooms who knows whats in them its not conditioner. Brought some from the shop in the end. Water and soft drinks replaced daily. Air con was great even though it did leave a puddle on the floor every day! Restaurant plenty of room to sit, go down early. Plenty of choice even for a fussy eater like me. Puddings were yummy! Swimming pools lots of them and all great. Plenty of sunbeds.Not putting towels down before 8am. Beach was great but could do with more shade like Numa Bay Side has. Best food was from Ali BABA. Staff also great. Don't forget the coffee shop and to try the waffles! Thanks to Dean and Victor who were great from customer services. If you have a problem go to them as reception are useless! Overall we would come back even with the problems. But the most negitive thing for us was nothing was sorted for my Husbands Birthday which really made the day sad.

We had a really nice stay at Numa Bay Exclusive. The hotel is a great choice for a family holiday with children. There are plenty of activities for kids, and the overall atmosphere is comfortable and relaxing. The food selection was very good, with plenty of options for different tastes. If you enjoy desserts, you’ll especially appreciate the wide variety available. The staff were friendly, professional, and always ready to help. Whenever we had a question or needed assistance, it was taken care of straight away after we asked, which made our stay even more enjoyable. I would also recommend the spa. I booked a hammam and a course of massages, and it was one of the best moments of my trip. The massages were carried out professionally, with an effective and professional approach. One small tip for future guests: you probably won’t need to spend extra money during your stay unless you choose optional services like the spa or the shops, both of which accept credit cards. However, some activities in the kids’ club require an extra fee, and the kids’ club accepts cash only. My daughter wanted to decorate a T-shirt but couldn’t because we didn’t have any cash with us. Overall, we had a very positive experience. We came home with great memories and would recommend this hotel to families looking for a comfortable and enjoyable holiday.

We’ve just returned from a fantastic 7-night stay at Numa Bay as a family of five (2 adults, 2 children and 1 grandparent), and overall we had an excellent holiday. Our only slight hiccup was on arrival. We had requested adjoining or nearby rooms if possible, but when we arrived at 2am this hadn't been arranged. I appreciate this can't be guaranteed but as reception was very busy it took around an hour before we reached our rooms. Thankfully everything after that was excellent. There were always plenty of sunbeds available by both the pool and the beach with no need for the usual early-morning rush. Even after breakfast we could usually find space for all five of us. If you have a particular spot in mind, it’s worth heading down a little earlier. The beach is clean with lovely soft sand, although it is shared with two neighbouring hotels. The sea is rocky in places, so reef shoes are highly recommended. If you enjoy snorkelling, bring your snorkel too the water is clear and there’s plenty to see, although it becomes deep quite quickly, so you should be a confident swimmer. The food was excellent throughout our stay, with a huge variety of options between breakfast, the Avenues snack restaurant and the main buffet restaurant. Service times are well organised, but there was always plenty of food available. We also tried the Mangal à la carte restaurant, which I would highly recommend if you enjoy Turkish cuisine. The staff really made our holiday. Everyone was friendly, welcoming and helpful. A special thank you to Dean from Guest Relations, who was always cheerful, approachable and full of helpful suggestions. Miranda looked after us brilliantly, remembered our coffee and drinks orders, and always greeted us with a smile. Tolga and Cengyz in the main restaurant also provided exceptional service throughout our stay. This was our third holiday in Turkey, and without doubt our best experience so far. The evening entertainment was enjoyable every night, and our children especially loved the stunt show. The hotel was spotlessly clean, with plenty of well maintained toilets throughout the resort. The water park was also a big hit with the kids. A few suggestions for improvement: The spa facilities are excellent, but the sales approach felt a little too pushy at times. Displaying treatment prices would make it easier for guests to browse without feeling pressured. The hotel uses a large number of single use plastic water bottles each day. Installing chilled water refill stations around the resort would be a great environmentally friendly improvement. The adult pool is lovely but noise from the nearby activity pool carries across. Extending adult only quiet time by an extra hour in the evening could make it even more relaxing. Overall, we had a wonderful holiday and would happily return. Thank you to everyone at Numa Bay for making our stay so memorable.

well what can we say ! nothing short of fantastic! better than the last few years attention to detail is phenomenal. from the minute you step in till the minute you leave nothing short of fantastic the food is exceptional the drinks are exceptional the housekeepers exceptional the poolside staff exceptional the street food staff exceptional (except the wee crabbit guy on the pasta stall ) we upgraded to a swim up room exceptional the prize in all of this is the staff ! absolutely fantastic the best we have experienced in turkey and we have been coming for many years special shout outs to the main man and he deserves all the recognition the man is a machine and never stops the main man Victor then you have Lauren and Dean never walked past you checked in every day ! fantastic then gaffer in the restaurant always with a smile and a welcome top bloke can't wait till next year good luck with the new block and we wish the very best in the future see you soon Bo'ness Center of the world

We had a really nice stay at Numa Bay Exclusive. The hotel is a great choice for a family holiday with children. There are plenty of activities for kids, and the overall atmosphere is comfortable and relaxing. The food selection was very good, with plenty of options for different tastes. If you enjoy desserts, you’ll especially appreciate the wide variety available. The staff were friendly, professional, and always ready to help. Whenever we had a question or needed assistance, it was taken care of straight away after we asked, which made our stay even more enjoyable. I would also recommend the spa. I booked a hammam and a course of massages, and it was one of the best moments of my trip. The massages were carried out professionally, with an effective and professional approach. One small tip for future guests: you probably won’t need to spend extra money during your stay unless you choose optional services like the spa or the shops, both of which accept credit cards. However, some activities in the kids’ club require an extra fee, and the kids’ club accepts cash only. My daughter wanted to decorate a T-shirt but couldn’t because we didn’t have any cash with us. Overall, we had a very positive experience. We came home with great memories and would recommend this hotel to families looking for a comfortable and enjoyable holiday.

The hotel is amazing, people who worked here are amazing, but the food i can rate 5/10. I ate better at asian hotels all inclusive. The best men here is Dean from Jamaica, we loved him with all family, he’s very helpful ale nice to everyone. Also i need to tell about my friend Bambi-Donya, the animator with a heart full of love and energy. best people ever.

The transfer was terrible; it was supposed to be direct to the hotel. Not only was there a stop at a shop, but we also stopped at four other hotels along the way. On the return trip, we left incredibly early—six hours before the flight, according to the travel agency—supposedly to ensure we made the plane, yet we made another 20-minute stop at that same shop. At the airport, we had to wait for check-in to open, and the process took so long that by the time it was our turn, we reached the plane just as the final boarding call was being made. We had to change rooms due to noisy air conditioning; the rooms on the upper floors are more modern. Housekeeping was inadequate: the floors weren't mopped, the balcony was ignored, and the water bottles that were supposed to be replenished daily were missing. The pillows on the bed were left exactly as we had left them, and the blanket was merely folded haphazardly. The beach was great—a gradual entry into the sea (with occasional stones), making it perfect for children. The bars and restaurants were excellent, with plenty of options available all day, and the staff were very pleasant. The entertainment program was extensive. It didn't bother us much, but finishing construction work is still underway on a new building; three-quarters of it is occupied, while the rest is being completed. Overall, the experience was excellent.

The atmosphere was electric throughout. There was never a dull moment. Rooms were immaculate. The whole experience proved to be great value for money. The service was excellent from the moment we checked in to the time we checked out. There were no glitches at all. Amenities were top notch. Staff were excellent in every way. Special mention goes to Dean from guest relations for a fantastic job throughout our stay. He went over and above the call of duty with his professionalism and courtesy. Lauren was there for us from the moment we checked in up to when we checked out. She signposted us and gave us valuable advice throughout. I highly commend the duo for all they did for us as a family. They are a credit to you.

The stay in the hotel was absolutely great.Cleanliness,animation,staff all worked perfectly.The food was throughout the day and very tasty.There were enough deck chairs on the beach and by the pool.If I had a small complaint so only in the sea there are occasional rocks then you need to be careful.If they were to take off then the hotel will be absolutely flawless.

Impeccable service from Renata, the Lithuanian HR representative—we were pleasantly surprised. Everything went perfectly and smoothly; she is a true professional in her field. The hotel is excellent. We are very happy. A wonderful place to celebrate a birthday 🩷

Amazing hotel, staff so helpful and friendly, especially pool bar staff, Ali, ll & Ogzur, always smiling happy and chatty 😀 would 100% recommend a visit , will definitely be visiting again.

We had an amazing stay at Numa Bay Hotel and can honestly recommend it to anyone looking for a relaxing and enjoyable vacation. The hotel is maintained to a very high standard, with excellent facilities and plenty of attractions and activities for both adults and children. Everything was clean, well-organized, and the atmosphere throughout the resort was fantastic. The staff were incredibly friendly, welcoming, and always happy to help. Their professionalism and positive attitude made our holiday even more enjoyable. We would especially like to thank Dean for making our stay so memorable. From the moment we arrived, he made sure we felt welcome and created a wonderful atmosphere every single day. He was always ready to help with a smile and went above and beyond to make guests feel comfortable. Dean has an amazing connection with children—he greeted our kids every day, took the time to talk with them, and always made them smile. His kindness, energy, and genuine care made a huge difference to our holiday. Thank you to the entire Numa Bay Hotel team for an unforgettable experience. We will definitely be back!

Renata and Diana its very helpful , everything very beautiful and good . Bigest thank you to Diana and Renata

Mustafa In the poolbar made our vacation, he is the best and he also do the best drinks

Our family holiday turned into a nightmare after my partner suffered a serious back injury while using the hotel gym. He was taken to hospital by ambulance, where scans later showed serious disc injuries, and he was declared medically unfit to fly home. From that moment on, we felt completely unsupported by the hotel. On the morning we were due to check out, my partner could barely walk. He was in excruciating pain and physically unable to travel, so we desperately asked if we could keep our room a little longer while we tried to arrange somewhere else to stay. We were refused. We explained that my partner had been declared medically unfit to fly and that we had nowhere to go with our 5 year old child. I was in tears at reception, terrified about what we were going to do as the hotel told us it was impossible for us to stay again as there was no rooms, we were told to contact reservations for a room, we were told the reservations team could only be contacted by email, so all we could do was wait and hope for a reply. We spent hours sitting in limbo, feeling incredibly vulnerable, not knowing where we would be sleeping that night! I was on the phone to Jet2 asking for help. The Jet2 representative asked if she could speak to reception, but nobody would take the phone. I repeatedly tried to pass it over, but staff refused and even turned their backs on me. The Jet2 representative apologised to me because of the complete lack of professionalism the hotel showed! One man who I take my hat off to (Victor) after speaking to him he secured us a room within 20 minutes! Thank you Victor! The following morning, I returned to reception. The same member of staff who had told me the previous day that reservations could only be contacted by email asked if we had heard back. When I said no, he simply replied, “Oh, let me ring them.” I couldn’t believe what I was hearing. After leaving us stranded and distressed, crying in the lobby because we believed there was no other way to contact reservations and because of how vulnerable we felt, a phone call suddenly became an option. Eventually we had no choice but to move to another hotel. Later, when my partner needed more medication, our new hotel kindly called Numa Bay to ask which hospital he had originally been taken to, as the hotel doctor had arranged the ambulance. Despite hearing staff mention both our names, they claimed they didn’t know which hospital he had been sent to. We were left having to start the whole process again at a different hospital. The accident itself was awful, but what made it so much worse was the complete lack of care and support afterwards. We were left feeling abandoned at the most frightening and vulnerable time of our lives. I would never return to this hotel and could not recommend it based on how we were treated when we needed help the most.

Все было чисто, уютно, комфортно, персонал приветливый

I’ve just returned from my 3rd holiday at Numa Bay in 14 months and it was again perfect! I am already planning another visit before the end of the year! This trip was my first solo holiday and I couldn’t have picked a better destination. I felt completely safe every single day as a solo female traveller. I met Victor on my first holiday to Numa Bay last year and he was waiting to welcome me back this time. He checked on me every day and was so attentive again. Victor is an asset to Numa Bay! He works so hard and always has a smile on his face! I also met Lauren from guest relations who was so friendly and welcoming. Again she made me feel safe and it was comforting knowing there was an English female at the hotel! I knew if I had any problems that Lauren and Victor would help however I had no issues, again my holiday was faultless. I saw Lauren most days and spoke with her which made my holiday even better. The new areas are beautiful! I spent every day at the new pools or the new beach. Again the food was amazing, the new snack bar is great. I dined at the new Turkish restaurant Mangal, enjoyed so much delicious food! I booked a photoshoot with Ayhan. He spent 1.5 hours with me, taking beautiful photos of me around the hotel and on the beach. I chose 25 photos which he printed for me and presented to me in a photo album and I also had all 500+ photos put onto my phone! I would highly recommend booking a photoshoot and I have memories of my first solo holiday to keep for a lifetime!

All is the perfect. Great atmosphere, clean rooms, great animation team.Room sea side.

Me and my family stayed oct 9th 2025 for 10 days the hotel is brilliant we all had a great time kids and adults the entertainment team where brilliant hotel was nice rooms was perfect clean and tidy the guest relation team was great dean was brilliant really helpful made sure our trip was perfect gave us some good places to visit and made our stay good throughout the location of the hotel is good you get your own beach and close to loads of shops bars everything really

We have been to Numa 4 times now and it has been great every single time. Visiting this year was great for seeing the changes made to the hotel, the beach area now provides much more space and sun loungers meaning you don’t have to reserve in the morning. Food is great, the buffet selection each night was excellent and provided a variety of food options for everyone. Another great improvement is the food court which allows you to snack throughout the day with a great variety of foods. When it comes to the cleanliness of the rooms it is great, the cleaner on the 2600 room section was lovely always smiled and greeted us even when all the way down the hallway. Staff at Numa are all great, from cleaners, waitresses and barman’s to all staff who are always looking after you and at ways to improve your visit. Special mentions go to Victor at Guest Relations who always checked on us making sure if we are okay with everything or have any issues and was ready to sort them with a smile on his face, the staff waitressing on the outside area during dinner especially the Blonde girl (Nil we think her name was) was always attentive, greeted us with a smile on her face and always ensured that we have drinks and was always offering to bring us more. The last special mention goes to the Man who cleans up the drink glasses at the beach always wears a little green hat he was always checking up if we want any drinks and always greeted everyone with a smile on his face. A few areas for improvement which we managed to catch within our time at numa this year are - have staff stock up the beach toilets much more often as a lot of the time there was no toilet paper or soap in the dispensers, Stock up the fridge by the beach with water much more often as there was times when it was completely empty,

Very clean hotel with excellent pools and a great variety of food. The staff were very helpful, especially Yakop and Aida. A special thanks to our housekeeper for her excellent service. Highly recommended!

Perfect holiday 🤩 friendly staff and good food 👌🏻🤩

We had an amazing stay at this hotel. The staff were incredibly friendly and welcoming, and there were plenty of activities to enjoy throughout the day, as well as great evening entertainment. The buffet offered a fantastic variety of food, with a different theme each night, so there was always something new to try. We would also like to give a special mention to Victor from Guest Relations, who was absolutely brilliant. He went above and beyond to ensure my boyfriend’s food allergies were catered for at the buffet and quickly resolved the issues we experienced when booking the à la carte restaurants. Victor is a real credit to the hotel, and his outstanding customer service made our stay even more enjoyable. We’d also like to mention Poison from the Entertainment Team, who was always friendly and brought great energy to the activities. We would definitely recommend this hotel and would happily return in the future.

Disappointing stay – hotel not ready for guests We stayed at this hotel expecting an Ultra All Inclusive experience, but unfortunately our holiday was affected by a number of issues from the moment we arrived. We were staying in the new block in a superior room and were insured that the hotel would be finished prior to arrival. However we found that ur original room was not in an acceptable condition. It had a leaking toilet and sink, faulty sockets, television issues, dust throughout and unfinished construction work, with building materials and unfinished fittings still visible. We reported the issues immediately and, although we appreciate that we were moved to another room around two days into our holiday, we were unable to properly unpack or settle in during that time. The replacement room was finished to a better standard, but the wider issues remained. Construction noise started from around 7am on most mornings and continued throughout our stay. There were unfinished areas throughout the accommodation block and hotel, power outages in our block and only one lift was operational over our 10 day stay, which caused inconvenience. The corridors and communal areas were also very warm due to limited air conditioning. We also felt that the food, drinks and entertainment did not reflect the standard we expected from a hotel advertised as Ultra All Inclusive. The restaurant was often very busy, with long queues at meal times, which made dining less enjoyable. Whilst many of the hotel staff worked hard and were friendly, we found some members of the reception team to be dismissive when we initially raised our concerns. In contrast, Lauren and Victor from Guest Relations were always approachable and friendly. The wider team at guest relations were all friendly too, they always listened to complaints and tried to resolve. Unfortunately, despite these positives, the number of issues meant that the majority of our holiday was affected. We hope the hotel completes the outstanding work and improves its facilities and quality of food and drink, as it has the potential to be a much better place to stay in the future.

Absolutely fantastic hotel, first time to Turkey and it didnt didsapoint, the food was great, lots of choice, staff very welcoming and couldn't do enough, a big shout out to vicktor, who made sure he touched base with us everyday, also Dean,so friendly and couldn't do enough for us, the waitress service was brilliant, all friendly, the entertainment was fantastic, they really went all out, some really fantastic shows.we both had a couple of massages which were amazing, and I experienced a Turkish bath! I felt like a new woman. Great for families, lots of entertainment for the kids, and the animation team were just great, we would definitely return to this hotel, great value for the money we paid . Thank you!

We had a wonderful stay at this hotel. The entertainment team was absolutely amazing – energetic, friendly, and always making sure that guests had a great time. Their activities and shows were fun, professional, and created a fantastic atmosphere throughout the holiday. I would also like to thank the reception staff, especially the ladies at the front desk. They were always welcoming, helpful, and professional. Every question or request was handled with a smile, making us feel comfortable and valued from the moment we arrived until our departure. Thank you all for your hard work and dedication. You made our vacation truly memorable, and I would be happy to return in the future. Highly recommended!

Our Whole family had a great time at this hotel 1. Customer services team (Lauren, and Dean) fantastic help all day 2. Entertainments team Efe brilliant to speak to looked after our lads 3 Cleaning team tireless efforts with room cleaning (Ozlem) 4 Reception Team great service The whole hotel was Clean, food, drink, entertainment, Pools, bars absolutely great all round service. special thanks to Lauren from customer services new role but great service and chats. Thanks Lee Yvonne Cohen Obie would go back 100%

We travelled to the Numa Bay hotel as part of a sports trip with a group of 20. The hotel was immaculately clean, the food was excellent and all the facilities were great. Pools nice and clean and with plenty of loungers. Lots of options for places to eat and types of food. All the staff were so helpful too, from the excellent team at guest services to the restaurant staff and the cleaners. Victor at guest services could not have been any more helpful - thank you! All in all wonderful trip and highly recommend, thank you!

Fantastic clean modern hotel with loads of amenities and things to occupy all age groups

Brilliant holiday resort, staff friendly, attentive and made my family feel welcome. We will definitely be back in 2027! Big thank you to Dean! Made sure we were happy and satisfied at all times!

I am very satisfied. It so very good. Sultan have very perfect servis. I recomendud this cofee bar.

Mustafa in der Lobby ist der beste - toller Service :)

Family of 4 , 2 adults 2 kids (13&7) hotel is beautiful, perfect location close to local shops & resturants. Rooms are very modern we had a pool view standard this was a double bed , single bed and a pull up bed this was fine for us as we dont spend alot of time in the room plenty of space. P.s bring your own hair dryer. Food in the hotel is really good there is something for everyone , The Avenu was our favorite part as the food was so good burgers, wraps, baked potatoes and pasta plenty of choice !! Staff in the hotel are very friendly Dean - guest relations through the day is a great help so friendly and was a great help always checking we were happy with everything and if we needed anything such a nice guy! Victor is evening guest relations he is also very friendly my son loved him such a nice guy. Pool bar - Ali made the holiday at the pool he is so friendly and welcoming always making us laugh he is such a nice guy!! We are looking to return to the hotel again next October we'll worth a visit !!.

The room was clean, staff were fantastic and looked after us very well. Food was first class. No complaints from us!

Amazing hotel, we are first time in Turkey. Will definitely come back again, special tbanks to all Guest relation team Renata, Anita, Diana thank a lot for your help.

Best drinks and cocktails made in Blue Lobby Bar by Mustafa and others!

I would Iike to say that Islambek has very good memory & very good customer service. Great bartender you have here!

Fabulous Hotel ,Great for families

We stayed here from 5th to 12th October to celebrate our 32nd wedding anniversary. This was our first holiday to Turkey. It was a late flight and our arrival time was 10pm, and with a two hour transfer time, we thought we would be going to bed with empty stomachs, but how wonderful to find out when we booked in at the hotel that a buffet was laid on in the corner of the dining room for late arrivals, so a bite to eat and a drink at the 24 hour lobby bar was very welcome. The room was spacious and very clean, with a fantastic sea view from the balcony. It also had a hanging rail in the wardrobe which was high enough to take long dresses, which isn't always the case these days. We found the quick route to the 'adults only' pool which was lovely, and we met some nice people to talk to around the pool. There were always sunbeds available, although some people still put their towels on the sunbeds early in the morning! My husband is very staid with his food, English cooked dinners or anything with chips, but he still found something to satisfy him each day. The cocktails were great, and good service at all the bars, didn't have long queues either. The shows were good, but with it being October, it was a bit nippy sitting at the outdoor stage. If we had researched the temperatures more before we went we would have taken a light jacket or fluffy cardigan to pop on for the shows. I was disappointed that the karaoke wasn't on during the week we were there. The staff were absolutely wonderful, but a special word for Elif who befriended us and was so helpful and chatty too, such a lovely girl. Martin was very friendly, so was Dean. Eray and Victor looked after us particularly well at the Lobby bar, and Haken, the night manager, was very friendly and chatty too. All of these members of staff made our holiday great. The only downside we felt was the two hour transfer from the airport, although the driver stopped half way at a shopping centre where we could use the toilets or buy food, etc. But despite the long transfer, we will definitely stay at this hotel again

Food - Good variety in main buffet, themed dinners every night. Excellent snack choices throughout the day. Drink - Plenty of bars, queues never more than 5mins. Cocktails were slightly poor but beer and spirits were great. Rooms - we stayed in the main block, 2nd floor facing an empty space and another hotel in the distance. No issues with noise from our hotel or guests, music stopped at 11pm. Rooms were modern and cleaned daily, sheets changed multiple times. Cleaner was very friendly! Entertainment - Daily entertainment both at the pool during the day and at the stage at night. Main shows were at the stage, good fun and ended around 9pm. This is usually when kids went back into hotel and the beach bar down the bottom had further entertainment e.g bingo, karaoke, live bands etc. This was where we were most nights and it was lovely! Overall a great stay but a few improvements to be made regarding the à la carte. We booked to have dinner at the sea front restaurant and although notifying the hotel of my partners nut allergy, we were told we would not be able to dine there. This was changed by Dean who said he had spoken to the chefs, but on arrival there were dishes with nuts on them. Lack of communication. Drink quality could be slightly better, but overall a great holiday and would recommend to both families and couples Improvements made to the hotel this year look excellent and I would absolutely recommend this hotel, as it was great before!