Hotel Exelsior vs Similar Hotels

Mixed feedback: comfortable beds and generally clean rooms, but several reports of no hot water in showers, some cracked/inconvenient bathroom installations, street-noise for window rooms, and dated in-room items.

Mixed to negative: some rooms described as comfortable, but there are multiple complaints about wrong or small rooms, lack of closet/space, weak air conditioning and old/absent fridges.

Some issues with comfort and maintenance, but generally acceptable.

Some details mentioned but generally acceptable.

Mostly positive mentions of cleanliness and tidy rooms across many reviews, though a few guests noted worn towels and minor room wear (cracked walls).

Mixed sentiment: several guests praised cleanliness, but others reported dirty walls, mold in the pool area and occasional maintenance-related cleanliness issues.

Concerns about the room smells and air conditioning, but overall cleanliness appreciated.

Overall very clean as per guest sentiments.

Very frequently praised as central and convenient (close to Ventura, Plaza Santander and other points of interest); location is a clear strength.

Generally praised as excellent and very central, though some guests noted street noise from buses and a feeling of insecurity outside at times.

Excellent location noted in multiple reviews, very convenient.

Central location noted as a highlight by guests.

Staff repeatedly praised as very attentive and helpful (welcome arrival-to-departure service, friendly personnel). A small number of operational issues noted (missed early-morning taxi/wake call).

Very positive: staff repeatedly described as friendly, attentive and helpful (assisted with luggage, facilitated early check-in and extended check-out, courteous throughout).

Consistently praised for attentive and good service by staff.

Guests praised the staff's friendliness and attentiveness.

Breakfast is often praised as good and varied by many guests, though a minority said the food did not meet expectations or they missed breakfast inclusion compared to prior stays.

Very positive: breakfasts are frequently described as excellent, prepared to order and well received by guests.

Significant concerns about breakfast and related services.

Not specifically mentioned, assumed standard quality.

Multiple complaints about missing or dated amenities: lack of elevator (accessibility issue), inconsistent hot water, outdated TV/towels/A/C, no in-room kettle/coffee; parking is off-site and some guests felt insecure at night.

Strong amenities overall (notably the pool), but occasional issues reported such as a slightly dirty pool, no elevator and aging in-room appliances.

Mixed feedback, especially regarding air conditioning and breakfast offerings.

Basic amenities mentioned, deemed satisfactory.

Frequently described as good value and centrally located for the price; a few guests cited unexpected hotel charges (taxes/fees) that affected perceived value.

Positive: several guests highlighted good price-to-quality ratio and recommended the hotel for value.

Average rating accepted for the price, with noted concerns on amenities.

Good value for the quality provided, according to reviews.