Parque de los Laureles
Parque de los Laureles, Tuxtla Gutiérrez, Mexico- Park
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Hotels in Tuxtla Gutiérrez
78% match
78% match
62% match
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About this hotel
Outdoor Pool and Air-Conditioned Rooms
Hotel Palapa Palace Inn, just a short drive from central Tuxtla Gutierrez, offers a refreshing outdoor pool and comfortable air-conditioned rooms with complimentary WiFi.
Delicious Mexican Cuisine
Indulge in the flavors of Mexico at the hotel's Calipso restaurant, serving authentic dishes from the Chiapas region. Start your day right with a complimentary continental breakfast offering a variety of options.
Convenient Location
Located near popular attractions such as Marimba Park and San Marcos Cathedral, Hotel Palapa Palace Inn is the perfect base for exploring the beauty of Tuxtla Gutierrez. Book now to experience a delightful stay in Chiapas!
Nearby Attractions
Open Tree Area
Open Tree Area, Terán, 29020 Tuxtla Gutiérrez, CHP, Mexico- Park
Parque de San Jose Teran
Parque de San Jose Teran, Terán, Tuxtla Gutiérrez, Mexico- Park
Open Tree Area
Open Tree Area, Terán, 29050 Tuxtla Gutiérrez, CHP, Mexico- Park
Parque de Terán
Parque de Terán, Terán, Tuxtla Gutiérrez, Mexico- Park
Parque Terán II
Parque Terán II, 29025 Tuxtla Gutiérrez, CHP, Mexico- Public Access
- Park
Parque San José Chapultepec
Parque San José Chapultepec, Tuxtla Gutiérrez, Mexico- Park
Parque de los tamarindos
Parque de los tamarindos, 29050 Tuxtla Gutiérrez, CHP, Mexico- Park
open grass field
open grass field, 29057 Tuxtla Gutiérrez, CHP, Mexico- Park
Paseo de las esculturas
Paseo de las esculturas, Avenida 2 Norte Oriente, 29025 Tuxtla Gutiérrez, CHP, Mexico- Sculpture
Teatro Hundido
Teatro Hundido, Tuxtla Gutiérrez, Mexico- Park
open grass field
open grass field, 29057 Tuxtla Gutiérrez, CHP, Mexico- Park
trees
trees, 29057 Tuxtla Gutiérrez, CHP, Mexico- Park
Important Information
A deposit via bank wire is required to secure your reservation. Hotel Palapa Palace will contact you with instructions after booking.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Managed by a private host
A deposit may be required at the property.
Stay Details
Check-in from
01:00 PM
Check-out by
01:00 PM
Parking
FREE
Children
Allowed
Pets
Not allowed
Amenities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Terrace
Family rooms
Garden
Pets allowed
Lift / Elevator
Luggage storage
Airport shuttle
Safety deposit box
Fax/photocopying
Tour desk
Ironing service
Meeting/banquet facilities
Breakfast in the room
Private parking
Sun terrace
Daily housekeeping
Designated smoking area
Airport shuttle (additional charge)
Vending machine - snacks
Sun loungers or beach chairs
Sun umbrellas
Coffee Shop on site
Pet basket
Shuttle service
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Physical distancing in dining areas
Food delivered to guest room
CCTV in common areas
Process in place to check health of guests
Screens / Barriers between staff and guests for safety
24-hour security
Key card access
Room Types
Family Room
Up to 4 guests24 sqm2 Double bed (131-150 cm wide)
This functional air-conditioned room has 2 double beds and includes free Wi-Fi, cable TV and a mini-fridge. All rooms have a private bathroom with a shower and toiletries.
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Double bed (131-150 cm wide)
Room details
24 sqm
In-room amenities
ShowerSafety deposit boxTVTelephoneAir conditioningMini-fridgeRefrigeratorDeskToiletPrivate bathroomTile/marble floorWardrobe or closetLinenEntire unit located on ground floorUpper floors accessible by elevatorUpper floors accessible by stairs only
Double or Twin Room
Up to 4 guests24 sqm2 Double bed (131-150 cm wide)
Featuring free toiletries, this twin/double room includes a private bathroom with a shower. The air-conditioned twin/double room features a flat-screen TV with cable channels, a wardrobe, a safe deposit box, a tiled floor as well as pool views. The unit has 2 beds.
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Double bed (131-150 cm wide)
Room details
24 sqm
Pool View
In-room amenities
ShowerSafety deposit boxTVTelephoneAir conditioningMini-fridgeRefrigeratorDeskToiletPrivate bathroomTile/marble floorWardrobe or closetLinenUpper floors accessible by elevatorUpper floors accessible by stairs onlyToilet paper
Comfort Room
Up to 2 guests23 m2Queen Bed (150-160 cm wide)
1 Queen Bed
247-sq-foot room with city views
Internet - Free WiFi
Entertainment - Plasma TV with cable channels
Food & Drink - Refrigerator, room service (limited hours), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe, desk, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Lever door handles
Non-Smoking, pet friendly
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen Bed (150-160 cm wide)
Room details
23 m2
City View
In-room amenities
ShowerSafety deposit boxTVTelephoneMini-fridgeRefrigeratorDeskPrivate bathroomWardrobe or closetBottle of waterRoom service (limited hours)Daily housekeepingPremium beddingBlackout drapes/curtainsFree WiFiBedsheets provided
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Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(197 total)
Provider-sourced guest reviews.
4/10
Reviewed Sep 18, 2026O atendimento dos funcionários muito bom.
Fiz a reserva pelo booking e descontou no cartão no momento do check in me cobraram novamente então reclamei demoraram 15 dias para me devolver o reembolso e isso porque ameacei denunciar eles e entrar com advogado para resolver. A direção desse hotel é muito ruim e eles não dão satisfação mandam os funcionários falar com a gente. Vergonhoso
9/10
Reviewed Aug 27, 2026La habitación estuvo confortable y se pudo dormir
sin comentarios
10/10
Reviewed Aug 21, 2026LO QUE MAS ME AGRADO ES QUE ACEPTAN MASCOTAS, DEJAN METER ALIMENTOS, LA ATENCIOS ES MUY BUENA
QUE EL HORARIO DE LA ALBERCA SE EXTIENDA UN POCO MAS
10/10
Reviewed Aug 6, 2026Personal amable, hotel familiar y silencioso, nos resguardados el equipaje después del checo out,para disfrutar del zoomat sin preocuparse por el equipaje en el carro, además el personal de limpieza recogió la botella preferida de nuestro bebé y nos la entreguo
9/10
Reviewed Aug 6, 2026Un lugar muy cómodo, silencioso y familiar
8/10
Reviewed Jul 25, 2026Buena ubicación alajada del bullicio y tráfico del centro de la cuidad, alberca para refrescarse, cercana a un centro comercial y una plaza
10/10
Reviewed Jul 10, 2026nice place friendly staff
10/10
Reviewed Jul 10, 2026comfy bed and friendly staff
6/10
Reviewed Jul 7, 2026Miets
Alles is verouderd
10/10
Reviewed Jul 6, 2026La comodidad de las camas
Que no hay restaurantes o comidas rápidas cerca
9/10
Reviewed Jul 6, 2026Todo
Nada
10/10
Reviewed Jul 5, 2026Todo
Todo bien
9/10
Reviewed Jul 2, 2026En cuanto llegue me dieron la habitación
El ruido del espacio común de la alberca
9/10
Reviewed Jun 13, 2026Tudo ótimo gosto muito desse hotel
Tudo desde a recuperação até a limpeza dos quartos
8/10
Reviewed Jun 8, 2026Ubicacion.
No habia secadora de pelo, el frigobar no funcionaba, almohadas muy altas.
10/10
Reviewed May 30, 2026Es un lugar tranquilo
Todo bien Se
10/10
Reviewed May 28, 2026La alberca y la habitación espaciosa
Que no servía el elevador
9/10
Reviewed May 22, 2026El poder aceptar a mi mascota sin problema
9/10
Reviewed May 18, 2026Todo, servicio, instalaciones y atención
Todo me gustó
10/10
Reviewed May 3, 2026Lugar Céntrico y estratégico...
Todo bien
9/10
Reviewed Apr 29, 2026O atendimento muito bom
Poderia ter mais opções de comida achei que tem muito poucas opções
10/10
Reviewed Apr 9, 2026La ubicacion, es comodo, limpio, buen trato, estacionamiento,
Hace falta habitaciones de tres camas jeje para grupo más grande
10/10
Reviewed Mar 19, 2026El espacio
7/10
Reviewed Mar 17, 2026Bueno
6/10
Reviewed Mar 8, 2026Instalaciones malas
Aire acondicionado, colchones e instalaciones en general de mala calidad,
10/10
Reviewed Mar 2, 2026La alberca
10/10
Reviewed Feb 24, 2026El segundo día no dejaron toallas en el cuarto
No me dejaron toallas en el cuarto
10/10
Reviewed Feb 13, 2026Aunque no está muy céntrico, el lugar está bien ubicado, es tranquilo y cómodo
9/10
Reviewed Feb 8, 2026Todo excelente
10/10
Reviewed Jan 31, 2026I really like this hotel. The staff is very friendly and helpful. They also have a restaurant that has really good food at a good price. The rooms are really spacious and are comfortable to sleep in. Also, the pool is a great feature to this hotel. I really like sitting out by the pool and relax. It is also located across the street from Bodega Aurrera where you can buy anything you forgot or food or bottles of water. There are restaurants close as well. A wing restaurant is on the same block. Also, there is an amazing café the other direction on the same block.
I really can't think of anything that I didn't like about the property or staff. It really is nice.
7/10
Reviewed Jan 19, 2026las habitaciones requieren una remodelada y solo por ir con una mascota te condicionan a una sola habitacion osea solo esa les dan a todos
1/10
Reviewed Jan 11, 2026Ubicación
Instalaciones en general higiene y funcionalidad de enchufes en la habitación, el agua del a/c goteando dentro de la habitacion.
8/10
Reviewed Jan 3, 2026La tranquilidad
El agua de la piscina muy fría
8/10
Reviewed Dec 30, 2025La ubicación
Que las camas y las almohadas no son muy cómodas
10/10
Reviewed Dec 21, 2025El estilo de las habitaciones, su calidad de los colchones y la limpieza en general
Todo estas muy bien
10/10
Reviewed Dec 19, 2025Very friendly and caring staff, from the full time security outside in the parking lot, to the restaurant workers inside, to the cleaning ladies... everything felt very classy and comfortable. Good WiFi, I work remotely and am always on video and I had no problem working the 4 days we were here.
10/10
Reviewed Dec 16, 2025Como siempre las camas y la limpieza en general
Que le faltan accesorios al baño para colgar toallas (hab201) y la chapa del baño no agarraba seguro
8/10
Reviewed Dec 13, 2025El espacio y la cercanía
Algunos climas en las habitaciones hacen un ruido insoportable
9/10
Reviewed Dec 3, 2025Ubicación, personal, instalaciones.
Internet, pésimo, tarjeta llave se descalibraba diario.
9/10
Reviewed Nov 8, 2025Ambiente familiar
Todo bien
9/10
Reviewed Nov 6, 2025La disposición del personal y la limpieza del hotel
10/10
Reviewed Oct 24, 2025Calidad - precio La atención del personal Muy bonito hotel La ubicación para descansar
Todo bien
10/10
Reviewed Oct 20, 2025I really do like staying here. The staff is friendly and ready to help if needed. Also, the location is great. There is a Bodega Aurrera across the street which is basically a mini-Walmart. There is an amazing cafe right next door with a great staff there too.
I don't really have anything bad to say about the hotel or the property.
10/10
Reviewed Oct 19, 2025Todo muy bien
Estaba restringido por construcciones
6/10
Reviewed Oct 4, 2025El wifi no funciona bien y la red tampoco
6/10
Reviewed Sep 25, 2025Lamentablemente en la cocina les falta tener más cuidado en la preparación por ejemplo pedí un spaghetti Alfredo y el mesero me dijo que estaba recién hecho y la pasta fresca, y pues realmente no fue así juzguen la foto, la pasta café, cuando es fresca es amarilla, no tenía crema pasado de orégano, le pusieron lechuga, y le faltó crema , he comido esa misma pasta en otros lugares y la comparación es avismal, pedí arrachera y me la sirvieron fría, en cuanto a eso todo lo demás está genial
2/10
Reviewed Sep 23, 2025Hice mi reserva el dia 22 aprox a las 9 y media, y al llegar al hotel resulta que me dicen que no hay reservación registrada, mostré el número de itinerario que envía la aplicación de hoteles.com y el dependiente del hotel me dijo que no eran los 14 números que tenían que ser 10 dígitos, por lo tanto NO APLICO LA RESERVACIÓN y se hizo el cobro contratando la habitación directamente con el hotel, ya siendo las 11 y media de la noche no quedó opción y tuve que pagar directamente al hotel el costo de la habitación, otra cosa que molesta, el cobro de perros, en la aplicación dice SE ACEPTAN MASCOTAS, más no dice debe dejar 500 pesos de depósito por si hace daños a la propiedad, no tengo problema en darlos pero que especifiquen a tiempo para no tomar como cobros sorpresa este tipo de gasto
10/10
Reviewed Sep 22, 2025Todo muy bien.
10/10
Reviewed Sep 15, 2025Todo bien. Buena atención. Muchas gracias.
5/10
Reviewed Aug 28, 2025Lo que me gustó del lugar que tiene muy buena ubicación hacia el área donde me dirigía me quedaba muy cerca
No me gustó la habitación que me dieron se batalla mucho para tratar de darle uso a los aparatos electrónicos que hay en la habitación a lo de los baños pues ciertas partes del baño es inservibles dañadas la habitación olía mucho a humedad sí contaba con algo de polvo en el piso la maita que estaba arriba de la cama también contada con polvo porque lo logré sacudir y cayó mucho polvo el aire el clima funcionaba pero hacía mucho ruido la televisión se batallaba para aprender eso es lo que no me gustó el hotel y por lo tanto se me hizo algo excesivo el precio por la condición que están las habitaciones
8/10
Reviewed Aug 19, 2025Que bueno que permiten nascotas
10/10
Reviewed Aug 14, 2025Opciones de habitaciones
10/10
Reviewed Aug 4, 2025Todo estuvo perfecto y la alberca lo mejor porque tiene chapoteadero para niños
10/10
Reviewed Aug 3, 2025Había muchos mosquitos en la habitación, lo bueno que hay un Aurrera cerca para comprar insecticida!! El.perwonal muy atento !! El restaurante excelente atención y comida
8/10
Reviewed Aug 2, 2025Que exigen propina
10/10
Reviewed Jul 30, 2025.
10/10
Reviewed Jul 28, 2025Alberca
.
10/10
Reviewed Jul 28, 2025El confort, frigobar, cama amplia, limpieza, Tv, baño grande
Solo hay un contacto en toda la habitación, el suministro de energía eléctrica funciona con la tarjeta llave y no hay indicaciones, el control del aire casi no funciona. de ahí, todo bien
2/10
Reviewed Jul 22, 2025La cercanía de donde anduve fue lo mejor
La instalación es vieja, el aire le falta mantenimiento deberían fumigar y acabar con las cucarachas, la alberca es muy pequeña y estaba muy sucio
8/10
Reviewed Jul 20, 2025Unfortunally I was only able to stay 1 day, with my wife, but have no complaints about it. When we come back to that area, we wil most surtainally look into it. Had many things we didn't have time to discover.
10/10
Reviewed Jun 18, 2025Es un lugar, muy tranquilo y seguro para vacacionar.
10/10
Reviewed Jun 11, 2025Es cómodo, accesible, el trato cordial
8/10
Reviewed Jun 7, 2025El servicio es muy bueno, el personal súper amable, el único inconveniente que tuvimos, fue que sentíamos que el cuerpo nos picaba con la cama como que los colchones están muy viejos
8/10
Reviewed May 17, 2025Me gustó volvería a ir
10/10
Reviewed May 17, 2025.
10/10
Reviewed May 6, 2025Un lugar tranquilo, tiene cerca varias tiendas
10/10
Reviewed Apr 23, 2025Excelente
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Friendly staff
- •Good location
- •Clean rooms
Areas to consider
- •Cold pool water
- •Uncomfortable bedding
- •Food quality issues
- •Reservation system problems
Cleanliness
8.38/10The general cleaning was good, but some comments mentioned issues regarding the bathrooms needing accessories.
Service
9.35/10Guests commented positively on the friendly and caring staff, ensuring a good service experience.
Location
9.39/10Multiple reviews praised the location, highlighting nearby amenities and convenience.
Room Quality
8.84/10Rooms were described as well-styled with quality mattresses, though some mention noise from air conditioning.
Amenities
8.37/10Amenities received mixed reviews with some issues reported, but overall considered adequate for a comfortable stay.
Value for Money
9.33/10Guests felt the quality matched the price, making it a good value.
Food and Beverage
7.88/10Food quality had significant complaints, particularly regarding specific dishes not meeting expectations.
Overall Experience
8.85/10Overall positive sentiment with a few noted issues, leading to a satisfactory experience.