Meliá Vinpearl Cam Ranh Beach Resort

Probably one of the best buffet breakfasts in Vietnam. Had everything you could imagine and cooked well. Nice resort. beautiful gardens and surrounds. Spacious. Exceptional outdoor main hotel pool. Right on the beach.

No fencing/screening in between the 3 bdrm villas. For what they charge you per night, you'd expect privacy. The neighbours loungeroom window is about 60cm away from your private pool. No privacy at all. The edging within the pool had a build up of grot and grime. Pool tiles were falling off. Maintenance workers cutting trees right at your back door first thing in the morning. The villas have kitchens. How ever the villas do not provide anything to cook with. No glasses, no cutlery, no pans, not anything! This all needs to be hired. For a family to cook a meal in your own villa, you would have to spend close to 1 million dong to use plates/cutlery etc. That was pretty poor and cheap. I dont believe the floors are mopped in between guests. No food options close by.

Bữa ăn sáng riêng, rất tốt.

Thức ăn sáng không thay đổi món.

We got upgraded to the 3 bedroom beach view from the 3 bedroom garden view. Being close to the beach was lovely, and I do recommend if price allows. The resort is very spread out, so there is about a 10-12 minute walk from the beach to the lobby or you can call for a golf cart pick up. Private pool was great. We got room service several times to do dinner by our pool. Nice room service menu and you can order on their app. The main pool also had food/drink service from one of the restaurants. The Mango Bingxu was awesome and we ate it daily. Breakfast buffet was large and varied. Beach was less crowded early morning and during the afternoon. The beds were incredibly comfortable and the villa was very spacious. We had repair work needed on a sliding door and they came promptly. Great staff-very helpful.

The Korean BBQ meal was a bit disappointing--the pork and beef were both very tough. There is a sign in the villa requesting we not hang wet suits and towels outside, but bathrooms inside had very little hanging ability particularly when you account for bath towels. Having a retractable drying cord over the tub would help, as would more hooks and bars. There was plenty of space for that. The beach chairs filled up quickly in the morning, so adding more of those would be beneficial.

Świetny hotel, poziom usług na najwyższym poziomie

Brak jakichkolwiek wad

Every now and then you stay at a property that you’ll remember forever. For me, this was one of those properties. It was my absolute pleasure to staying here. The apartments are so beautifully appointed in furniture & furnishings, layout and comfortability. The staff were extremely friendly and helpful. The buffet breakfast was absolutely fantastic with varied multicultural cuisines. The complementary Yoga in a gorgeous setting was a calming and grounding way to start each day, with the fabulous yoga instructor. The complementary tuk tuks are readily available to drive you to the beach, restaurants, Spa Centre or any location around the resort, picking you up directly from your front apartment door. I would highly recommend this beautiful resort to anybody who is looking for a wonderful, luxury experience.

N/A

Супер!!! Даже с видом из а сад)))

Our stay at Melia Vinpearl Cam Ranh Beach Resort was simply outstanding and exceeded all of our expectations. From the moment we arrived, we were welcomed with genuine warmth and exceptional hospitality. Every member of the staff was professional, kind, attentive, and always ready to help with a smile. They made us feel truly valued throughout our stay. A very special thank you goes to Vincet, the Duty Manager. His professionalism, dedication, kindness, and sincere care for guests made a remarkable difference to our vacation. He was always attentive, helpful, and genuinely interested in making our stay as comfortable and memorable as possible. We are especially grateful for his support and warm attitude. The location of the resort is absolutely perfect. It offers a beautiful private beach with soft sand, clear water, breathtaking ocean views, and a peaceful atmosphere. It is an ideal place to relax and recharge away from the noise and crowds. The entire property is impeccably maintained. The gardens are lush and beautiful, and every area of the resort, including the rooms, restaurants, pools, and beach, is spotless. The level of cleanliness is truly exceptional. The food was another highlight of our stay. The buffet offered an excellent variety of fresh, delicious, and high-quality dishes every day. Everything was beautifully presented and prepared with great care, making every meal a wonderful experience. Our room was spacious, elegant, comfortable, and perfectly clean. Daily housekeeping was excellent, and every detail reflected the high standards of the resort. Melia Vinpearl Cam Ranh Beach Resort is a place where luxury meets genuine hospitality. We had an unforgettable family vacation and created memories that we will cherish forever. Thank you to the entire team for your outstanding service and kindness. We will definitely return and will gladly recommend this wonderful resort to our family and friends. 10/10 – Highly recommended!

Все было супер 🙌🏽 в самое сердечко ♥️

Not the first time we stayed there. Melia keeps very high standards. People who work there are willing to go above and beyond to make your stay unforgettable. And you see it in everything. Hotel is well maintained and has great green territory.

Not a lot of things to do in the hotel itself. Just relax.

Супер отель, супер виллы, прекрасное питание! У нас были завтраки и ужины, всегда было из чего выбрать!

Stayed 10 nights in a three-bedroom Levels villa with family in early June 2026. The villa and the beach are the reasons to come here, and both are excellent. The villa is genuinely spacious, with individual AC control in each room and a private pool we all made good use of. The beach is among the best I've experienced — soft sand and warm, gentle water. Staff throughout are friendly and clearly trying hard, the reception team was responsive and helpful over email, and a la carte and extra items are reasonably priced. A few things hold it back from being faultless, and the food is the main one. Across Merkado and elsewhere it sat in the bottom quartile of the 5-star all-inclusive resorts we've visited — often kept under heat lamps or in hot pots, average in quality, and inconsistent on the a la carte menu. Merkado's acoustics are loud and chaotic. Catering for English-speaking guests is weaker than at any comparable resort we've stayed at. Drink quality is poor by international standards, and service at every bar was slow: the beach bar opened late (10am on paper, closer to 10:30 in practice), cans were often warm, and having to sign for each complimentary drink added real friction to an all-inclusive stay. The Levels service areas didn't feel exclusive or properly enforced, and the beach could do with more sunbeds. Overall I'd happily recommend it on the strength of the villa and the beach. That said, the food gets samey quickly, so I'd cap a stay at around five days, and we'd likely try somewhere different next time for a change of scene.

Вилла шикарная, бассейн большой) все удобства🥰

With a private pool

It’s too faraway from the ocean

My stay at Melia Vinpearl Cam Ranh was outstanding. I visited the resort with my family to celebrate my birthday, and overall, it was an excellent experience from check in to check out. The villa was great, and the location is fantastic. The villas are spacious, and the private pool adds an extra touch. Housekeeping is provided daily and is done efficiently, staff are friendly and helpful. The resort overall, is very clean, quiet, and relaxing. Tuktuks are provided efficiently on request, with very friendly drivers. The resorts private beach is amazing, clean, lifeguards on duty at all times, was such a great way to enjoy Cam Ranh’s beach. We celebrated my birthday with a private villa barbecue, and were kindly assisted by waiters and chef Khang, Son, and Cuong. They were phenomenal, their service was great and they were very attentive. The food was outstanding. The experience was definitely worth it, and we thank you for making my special day memorable. The resorts buffet was also great, fresh food replenished often, with a wide selection that changes day to day. There is definitely something for everyone, and if you can’t find something you like, the chefs will not hesitate to go above and beyond for you. Special thanks to Chef Dang, very friendly and attentive. The resort also has a medical clinic, the staff there are also great, and helped my daughter a few times. I also point out that the resort has exceptional and professional management. A big thank you to Thien for understanding on a human level, and not hesitating to go above and beyond to accommodate us. Thank you also to Vincent for helping us out too. All in all, my family’s stay at Melia Cam Ranh was amazing. My experience made me feel like I want to return, and we felt very welcome and looked after.

Our stay at the hotel was wonderful! The staff were always polite, attentive, and ready to help. The hotel's location was excellent, making it easy to explore the area. We were especially impressed by the wide variety of dishes offered at the buffet — there was something for everyone, and everything was delicious. The rooms were comfortable and well maintained, and the overall atmosphere was relaxing and welcoming. Thank you, Melia, for your hospitality and for making our vacation so enjoyable. We would be happy to return and highly recommend this hotel to other travelers!

Nothing

Шикарно все: местоположение, пляж, завтраки, персонал… Не знаю, что можно выделить, все на высшем уровне!

Очень хороший отель. Отличные виллы. Очень удобные для проживания, есть все необходимое. Спальни хорошо изолированы друг от друга. Имеется три санузла, что очень удобно при проживании с семьей. Бассейн отличный и чистый. Пляж отеля - великолепный! Море чистое и прозрачное, вход пологий. Питание хорошее, качественное. Мы брали завтрак и ужин и всегда был отличный выбор свежей еды

Немного староватая мебель, но в целом норм. Не понравилось, что на вилле, при наличии полноценной кухни (печка, холодильник), нет никаких кухонных принадлежностей! Даже вилки и штопор приходится постоянно просить на ресепшене

Прекрасный отель. Комфортные виллы, есть все удобства. Учитывайте, что на вилле нельзя самостоятельно готовить! Но еды достаточно и все очень вкусно!

조식이 조금만 더 다양하고 고기류가 많았으면 좋겠음.

The whole two class system the "LEVEL" vs. everyone else. You were treated as a second class guest if you were not staying in a beachfront villa.

La villa privée gigantesque, piscine très grande

L'établissement étant très grand il dispose d'un système de tuk tuk Nous avons commandé a 2 reprises pour aller a la plage de l'hôtel Quelle ne fût pas notre surprise de découvrir au check out que ces petites courses de 3 minutes étaient payantes et à un prix exorbitant 205 000 dong ...c'est inadmissible de ne pas prévenir au départ et qu'un hotel de cette qualité fasse payer le client et aussi cher une prestation comme celle ci...cela nous a fortement déçu...alors un conseil vaut mieux marcher

Wunderschöne Resort zum Erholen und relaxen.

개인풀이 즐기기 충분히 컸고 실내공간도 넓어서 좋았어요 가든뷰도 충분히 프라이빗합니다! 담에 또 오고 싶어요~

시내와의 거리로 쇼핑은 하루밖에 못갔지만 풀빌라에서 여유를 즐길수 있어 충분히 만족합니다.

Xanh, sạch, nhân viên thân thiện

Bãi biển có rác chắc do hôm đó gió lớn nên đưa rác từ nơi khác trôi vào

Spacious villa. Great for families with children. Staff super friendly and helpful. Beach are really nice. Pool staff and kids room staff are so kind.

Breakfast wasn’t great with limited options yet good coffee. Food catering for Korean customers more and on the sweet taste, especially hot noodles. CapeNao restaurant crowded hence they served beer with plastic cup which was a surprise. Rooms are a bit run down as aircon leaked but staff fixed it quickly.

Nhân viên cực kỳ thân thiện và chuyên nghiệp

Bếp có nhưng không thể sử dụng

숙소자체는 키즈프로그램 이 잘되어있어서 아이들에겐 최고였어요! 눈뜨자마자 바로 나가 수영하고 버기타고가서 또 메인 수영장에서 놀고 앞에 비치가서 모레놀이하고~ 하지만 주변에 뭐가 아무것도없고 배달도 조금 늦으면 안온다는거~ 숙소만으로는 너무 만족했지만 활동적인 저희가족은 나트랑시내가 더 잘 맞았어요~

카페트가 너무 더러웠어요.....

Great place for a family trip. Great accomadation and lovely facilities.

We had 6 wonderful nights at this beautiful resort, booked through luxury escapes. Our package was all inclusive and we think it was worth every cent. Buffet breakfast, lunch and dinner at Merkado was always delicious and with plenty of options for every meal. We never got bored because there were so many options to choose from and everything was always fresh and tasty. We had 1 dinner at Muoi (Vietnamese cuisine) included in our package, which was also fabulous and a real treat. The restaurant and bar staff work very hard and were always so kind and welcoming. Our Villa was out-of-this-world GORGEOUS. Aircon worked a charm, there was loads of space for everything and most importantly... the private pool 😍 We swam every day, the water was warm and the pool was spotlessly clean. Best pool ever! The beach was stunning...crystal-clear water, nice and warm, shallow, safe, and easy to swim around. There are limited beach chairs but we never had an issue getting one. Plenty of space on the sand to bring a towel anyway. It is a large resort but we found walking around was quite easy, and we preferred it. But there are always plenty of tuk tuks to take you anywhere you need to go. We enjoyed 3 wonderful massages at the day spa... and wow! We had 1 included in our package but loved it so much we went back for 2 more! Thi was an absolute treasure and I floated out of the day spa after each experience. Recommend the hot stone massage. Lastly but most importantly... the staff. Every single staff member we interacted with was just wonderful. Friendly, attentive, eager to help and always with a smile. A very special mention to Viet...he was so kind and attentive to our needs. Expediting our checkin and checkout, arranging for everything we could have possibly wanted throughout our stay. Thank you so much Viet...we can't wait to come back and see you again soon 😊 If not obvious already... we'll DEFINITELY be back!!

My husband and I thoroughly enjoyed our stay. The villa was beautifully located overlooking the lake. The swimming pool was large enough for me to even practice flip turns. Our mornings often began with yoga at the Level Lounge balcony. The instructor was inspiring and created a serene atmosphere, making it a wonderful start to the day. The activities team was energetic and uplifting—we especially enjoyed the aqua zumba sessions. The bar team was cheerful, and all the staff were dedicated to crafting excellent cocktails and fresh juices. I particularly loved the mango juice! The restaurant service was attentive, and the food blended local flavors with the Spanish influence of Meliá. The specialty restaurant, Muối, was our favorite—the décor was sophisticated and the service truly heartwarming. Last but certainly not least, I would like to thank the housekeeping and maintenance teams. The villa was always kept in excellent condition, with all the necessary amenities provided. The surroundings were immaculately maintained—even when many mangoes had fallen to the ground. We hope to return soon, this time with our whole family.

Our family had a wonderful stay at Melia Vinpearl Cam Ranh, and the staff truly made it special. They were consistently warm, attentive, and always ready to assist with a genuine smile. From check-in to daily service, everything was handled professionally and efficiently. Their kindness and dedication created a relaxing and welcoming atmosphere for our entire family.

Шикарные виллы, ухоженная зеленая территория , вежливый персонал, особенно персонал Level. Отличный пляж . Понравились завтраки для Level гостей. Хороший детский клуб.

Качество и вкус блюд шведского стола на ужине. Говядина резиновая, десерты отвратительные, выбор маленький.

Able to accommodate last minute booking and check in as we had to leave previous accommodation. Even gave us an upgrade! Rooms were beautiful and quiet. Great location, very calm and relaxing. Spa treatment was great. Good breakfast and activities offered

Всё идеально !

been here for 2 days and i love here such a great place and lots of trees, the villa have a great architecture with a modern styles

Staff was really friendly, the house was spacious with more room than needed. Loved the food in the restaurants

Although a lot of effort was put into keeping the area and houses clean, it was evident that at least our villa was already old and worn-out.

The 3 bedroom villa was deluxe. It’s very big with a lot of wasted space. Clean, comfortable, and the staff were well trained and friendly. One staff member recommended a nearby seafood restaurant for dinner and it was delicious. Tuk tuks came quickly. Very relaxing experience at our villa. The breakfast was pretty good but we only ate it twice. I could see myself getting sick of it if I stayed longer. I’m glad it came with our room rate.

The villa comes with a kitchen but it’s not functional because there’s no microwave or dishes or flatware. We ordered food delivery and luckily our order came with chopsticks, etc but when I inquired about how to get dishes and forks to use in our villa, I was told I had to rent them, which is just crazy. Items at breakfast would often run out and not be replenished quickly.

The best hotel in Cam Ranh. Very comfortable and welcoming.

👍

Завтрак понравилься

в отеле все хорошо, но единственный момент, были сложности с заказом еды в номер, персонал плохо говорит по английски, не знает меню, размещенное у них на сайте, разговоры и объяснения по телефону занимали по 30-40 минут.

아침조식 종류가 많아서 아주 좋았습니다.. 매일 블럭을 나누어서 머는 재미가 있었고, 식품들도 신선했습니다. 잠자리도 조용하고, 깨끗하고, 아늑하고 편안하고 매우 만족스러웠습니다. 시내와 오고가는 셔틀도 매우 좋았습니다. 나트랑 시내까지 불편없이 이동 가능해서 알찬 여행이 되었습니다.

숙소와 주의 레스토랑, 식료품점들의 거리가 떨어져있어 아쉬웠습니다.

베트남 사람들의 특성인지. 직원들은 엄청 친절합니다. 항상 웃는얼굴이고 필요한걸 먼저 물어봐줍니다. 뷰도 좋고 룸 컨디션도 좋습니다 만.

풀보드를 신청했는데 아침. 점심. 저녁 모두 같은 곳에서 식사를 하고 가격대비 식사가 매우 부실합니다. 다른 빈펄이나 나짱의 깜란에 비교하면 많이 떨어져요. 식사시간은 길지만 조금 늦으면 메뉴들이 말라져 있고 6번의 식사중에 중복되는 메뉴가 너무 많았습니다. 쥬스는 아침에만 제공되고. 점심 저녁은 우유. 커피. 물만 제공됩니다. 객실에는 주방이 구비되어 있지만 조리도구나 그릇, 식기는 없고. 물도 1인 1병. 스낵바에도 없어서 추가로 구매해서 가져다 달라고 부탁해야했습니다. 위치상 시내와 먼 곳인데 간식을 살만한 곳도 없어서 매우 불편합니다. 휴양하기는 좋은 분위기지만 너무너무 심심하고 편의시설이 매우 부족해서 추천하고 싶지 않아요.

Отличные номера, питание хорошее, но через 2-3 дня уже хочется домашней еды)))

Vi bodde i ett Level hus precis vid stranden. Fräscht och stort, bilderna motvarade förväntningarna. Bra frukostbuffé (Level) samt a la carte val med färskpressade juicer efter beställning. Vänlig och artig personal!

-

Ωραίες η βίλες το φαγητό στον μπουφέ μέτριο Μην κλείσετε ημιδιατροφή μόνο πρωινό αυτό αξίζει βγείτε έξω στην πόλη ή παραγγείλετε απο το room service.

Loved the food, and spa. The beach was great, but could use a clean up of litter, (there wasn't much, just a little around) but compared to the rest of the resort which was spotless, this stood out.

The beach was great, but could use a clean up of litter, (there wasn't much, just a little around) but compared to the rest of the resort which was spotless, this stood out.

Wspaniały obiekt przy przepięknej plaży, pięknie położone wille, bardzo zadbany ogród, wspaniała obsługa i pyszne jedzenie. Dodatkowo super lokalizacja do zwiedzania okolicznych miast i szybkich lotów do Sajgonu i Hanoi.

-

A fantastic resort, spacious villas with a private pool and a private beach. All service was excellent. I especially recommend the spa.

Only downside is that there are not many options to dine out around the resort. The food at the resort is fine but it is s bit pricey.

I contacted the hotel via phone to seek assistance, but the experience was extremely disappointing due to the unprofessional attitude of the call center staff. The staff member sounded impatient, unhelpful, and lacked basic courtesy. Instead of providing clear information or support, the conversation felt dismissive and rushed, making me feel uncomfortable and not valued as a guest. This kind of attitude over the phone leaves a very poor first impression and does not reflect the level of service a hospitality brand should provide. As a result, I would seriously reconsider contacting or staying at this property again.

Designing, room size, staffs are so friendly.

The food variety was not good.

Шикарный отель

На завтраке маловат выбор европейской еды

Very well maintained property. Service was amazing and staff was always smilling and ready to help Private pool in the villas was an added attraction

Food in the restuarant was average

Шикарная вилла, бассейн чистый, все очень уютно! Ты действительно чувствуешь себя уединенно! Завтраки замечательные. Кровать удобная, постельное белье и полотенца чистые не застиранные. Диваны, стулья, лежаки без пятен,чистые. Персонал работает оперативно, все просьбы выполняются. Территория ухоженная, удобна для прогулок. В магазин на такси, но стоит копейки, в город так же съездить не накладно. Что не мало важно горячая вода прям горячая а не теплая!

Немного под уставшая мебель в ванной комнате, напор воды средний! На стойке регистрации не говорят по русски, но это мелочи, с переводчиком все понятно.

Excellent stay. The FO team — especially Ms. Oanh — was incredibly professional, warm, and attentive throughout my stay. Every interaction felt thoughtful and genuine, which made the whole experience even more memorable. I truly appreciated the hospitality, and I’ll be more than happy to recommend the hotel to my friends and colleagues.

Super Gut .

Super Gut

My girlfriend and I had an incredible stay at Melia Vinpearl Cam Ranh. We stayed for a total of 5 days and from the moment we landed, we felt completely taken care of! The service here is top notch. Jayce, Quyen, and Celine went above and beyond while we were here. Our villa was very spacious. The view from it was amazing. And it was plenty stocked with water, snacks, and other bathroom amenities. This resort is ideal for couples or families looking to get away and relax. Can’t recommend Melia Vinpearl Cam Ranh enough!

직원분들이 정말 친절했습니다. 저희가 머무는 동안 태풍으로 인한 안전을 위해 숙소를 옮겨주시고 요구하는 모든것들에 친절했습니다. 저희는 비치리조트(해안가 숙소예약 비용이 조금더비쌈)을 예약해서 더 레벨 라운지를 이용 할수 있어서 라운지에서 술과 음료와 간단한 음식을 즐길 수 있어서 좋았습니다.

초기 결재한 카드가 유효기한이 도래되어 새로운 카드 발급받아로 들고가서 다른카드로 다시 결재하는 문제가 있었는데..저희실수이기도하지만 도착두달전에 숙소에서 결재가 이미 마무리 되었는데 굳이 같은 카드가 필요했는지 의문이 들긴하네요.기존 결재금액의 환불이 언제될지가 변수인거같네여.확인잘하시고 가셔야할듯요~

Sehr schönes weitläufiges Resort. Mitarbeiter zuvorkommend, hilfsbereit und freundlich. Frühstück mit allem was man braucht, asiatisch geprägt, aber auch internationales. Alle Villen mit privatem Pool und sehr großzügig geschnittenen. Restaurant Muie empfehlenswert, aber mit Luft nach oben.

Main-Pool eher ein Spaßbad als ruhige Poollandschaft, aber aufgrund der privaten Pools in den Villen verkraftbar. Fahrradverleih möglich jedoch sind keine Fahrten außerhalb des Resorts erlaubt. Das ist tatsächlich lächerlich und Bevormundung auf hohem Niveau.

Large, high quality complex of individual villas / living units. Each villa own smallish pool with larger good pool at the excellent beach. Buggy service efficient for travel to various locations on site. Pool table and shop at central lobby area. Nice staff. Good international and Vietnamese buffet breakfast. Limited snack options ( including at beach) during the day and on expensive side. Villa poorly equipped with cups and cutlery available at extra cost. Site is not close to town, so taxis needed to travel off-site.

We spent 3 nights at the resort, the staffs at the Merkado were amazing. Especially Linh and Van. We will definitely come back.

Nice hotel and staffs, i have excellent experiences during the stay. Mr. Hieu is nice guy and always helpful ! I will definitely will come back.

Шикарная вилла с собственным бассейном и видом на море, белоснежное постельное и полотенца, пляж, консьерж-сервис для level up, спа центр.

Не совсем удобная система с баром и напитками. Коктейли только 2 часа в день и очень скудный выбор, для level up хотелось бы большего. К ужину бокал вина только за доп плату, однообразное питание, особенно фрукты и напитки.

Great experience, friendly and helpful staff. The resort is beautiful and Merkado restaurant has a lot of buffet options. Highly recommend!

Food variety

Airport shuttle not really included despite being shown as a service provided. Only provided for fixed times not matching my flights.

Phòng ở rộng, đẹp, tiện nghi đầy đủ rất đáng tiền. Xe tuktuk nhiều nên ko sợ phải đợi lâu. Đồ ăn ngon nhưng cần đa dạng thêm.

Tuy nhiên nhân viên buffet sáng lại chưa nhiệt tình và niềm nở bằng các bạn ở lễ tân, hồ bơi, lái xe tuktuk.

I booked the room with my credit card, but when I checked in and paid in cash, the hotel told me it would take 45 days to get the refund back to my card. Other hotels in the same area usually process refunds within 3 to 5 days, sometimes even on the same day. Very poor service.

Good service, good view, accommodation, and good meal. It is a good accommodation that can be recommended to other families. However, I think it would be better to improve the grill of Korean BBQ more closely.

ריזורט מטורף! וילה מרווחת מאוד, ברמה גבוהה! שירות מצוין, ארוחת בוקר מגוונת. אין ספק שנחזור לשם!

הכל מהכל מקום מהממם שירות ברמות גבוהות שכרנו אופנועים וטיילנו באיזור למי שמחפש שקט מנוחה ושלווה ממליץ לקחת

קצת רחוק מהעיר והבלאגן 40 דקות נסיעה מהמלון אבל עדיין חיפשנו שקט ומנוחה ובתמורה לכסף שווה כל מחיר היינו עשירים ל4 ימים ממליץ בחום