Upon Lisbon Prime Residences vs Similar Hotels

Apartments are generally comfortable and well equipped (kitchen/washing facilities) with great views; some room-specific negatives: broken washroom door, firm pillow, and one report of being moved to a smaller room.

Rooms were generally comfortable, though there were some maintenance complaints.

Some complaints about comfort and amenities in rooms.

Comfortable rooms, but some consistency issues with noise.

Reviews repeatedly praise the property as clean and well maintained; multiple guests explicitly commented on cleanliness and tidy common areas.

Some comments on cleanliness mentioned good hygiene, but there were also remarks about maintenance issues.

Issues mentioned with hot water and cleanliness in some areas.

The rooms were pristine.

Excellent location noted across reviews: short walk to the metro, supermarket nearby and great views (Benfica Stadium); convenient for sightseeing and transit.

Location praised for safety and proximity to restaurants, contributing positively to the stay.

Good location appreciated by many guests.

Great location and easy access to the airport.

Staff described as friendly and helpful (early check-in granted, welcoming reception); isolated service issues reported (room move after maintenance, initial towel setup problems, slow pool-bar service).

Overall, staff showed friendliness and helpfulness, with a few exceptions during evening shifts.

Staff is described as friendly and helpful.

Staff extremely attentive and accommodating.

Breakfasts are frequently described as plentiful and good; some negative notes about limited food/drink options late at night and occasional slow bar service.

Food quality was criticized for being low and lacking variety, impacting breakfast experience.

Breakfast good but service arrangements were poor.

Breakfast was found to be expensive.

Standout rooftop/heated pool and on-site parking praised; however, pool-bar limited seasonally and some complaints about bar availability and service, plus lack of drying hooks in bathrooms.

Amenities received criticism for multiple malfunctions, including pool issues and sauna complaints.

Renovations affected available amenities; limited hot water.

Good parking and electric car charging available.

Standard quality for this hotel tier

Value perceived as fair, but issues with maintenance might affect overall satisfaction.

Generally good value but some guests felt the pricing was high given issues.

Good value for money, but some charged extras.