CHÄRNSMATT Gasthof & Spielparadies

Overall satisfied.

Parking is nice, service is efficient No complaints. Happy to have stayed there and will stay again. Only about a 10 min drive to Lucern city center

As a 2 star hotel I would give 5 star to the staff who were helpful and attentive. Our kids enjoyed the playground and it was like a real park in a hotel. I would like to take the opportunity to thank Serevin who resolved our issue as fast as possible.

This is a family, family hotel, plenty of things to do for children including a coin operated amusement park. Issue for me was it was my wife and I only, probably would have a found a more grown up hotel, but that’s on us, just did a bad job of research. If your traveling with your young family this is the place to go

A good hotel for young families. They have a play area for young children, which our eight year old loved. The family room was nice and spacious. The staff were friendly and helpful. Food was good. Located outside of Lucerne city centre, it is well connected by frequent buses to and from the city. There's an Aldi nearby too.

Do not miss staying here - especially if you have kids! What a cute little inn with the BEST most friendly staff, great breakfast and the best part - the playgrounds for the kids - indoor and outdoors! The train stop into town is literally a 3 min walk away and there’s a grocery store 1 min away which was the cherry on top! Highly recommend booking Chärnsmatt if you’re visiting the Luzern area!

"We had an absolutely fantastic experience here. What really stood out was the exceptional staff—every single person was so kind and helpful, making us feel right at home. It's a very family-friendly place with an amazing mountain view from our room. Plus, it's so convenient! The bus stop to the Lucerne train station is just steps away. For the price, you can't beat the location and service. A truly great place to stay!"

Property entrance is hard to find, GPS according to address on listing was not correct. Entrance from main road had been closed at some point with concrete pillars. Should open this back up. Rooms need updated and air in rooms would be a good improvement. So seems to be over priced considering. Property had what looked to be a older elevator that could be repaired but only stairs available which was shown in post. Seemed to have allot of things for kids that were cute. Restaurant too was nice but the highest priced meal we have had here.

Siamo rimasti troppo poco per riuscire a dare un giudizio completo alla struttura, ma tutto sommato posso dire che è estremamente carina e comoda per visitare Lucerna. La presenza di personale alla reception che masticasse un minimo di italiano, ci ha sicuramente semplificato il check in. Le ragazze sono state sin da subito carine e cordiali. La signora che serviva al ristorante, ci ha tradotto in italiano tutto il menù dal tedesco per scegliere cosa mangiare, carinissima! La struttura ti da anche una Guest Card con diverse agevolazioni, tra cui mezzi pubblici gratis e sconti su musei e attrazioni. Essendo a disposizione dell'hotel il parcheggio gratuito (una rarità in Svizzera) abbiamo usufruito del Bus che passa ogni mezz'ora lì a fianco, per raggiungere Lucerna. Viaggio super agevole, freschi, senza problemi di parcheggio, e con capolinea alla stazione centrale di Lucerna, a due passi dal centro. Top! Ritornando alla struttura, la camera era molto carina, arredata in modo moderno, con un letto matrimoniale e un letto a castello per i miei figli. Unica pecca la mancanza di aria condizionata (che a quanto pare in Svizzera è piuttosto rara) ma sopperita in parte dalla presenza di due ventilatori, che ahimè non hanno permesso di dormire comunque troppo bene per il caldo di agosto. La colazione a buffet compresa nel prezzo è un plus. La varietà del buffet direi basic ma tutto sommato va bene perchè non siamo troppo esigenti! Consiglio quindi la struttura!

Area was very small and no AC

I can't beleive that this property doesn't have an elevator to the third floor. I have solid knee pain, and I had to carry my big suitcase up the stairs. Separately, there is no AC in the room. It was like 85 f outside, and inside it was like 100..

No Air conditioning was a BIG surprise. Asked for Fan as a compromise, which also took long to leave us is sweaty condition. Bathroom too small, to barely move inside.

It was conveniently located next to the bus stop. If you like chuck e cheese or noisy kiddy playgrounds this would be the place to stay.

perfect stay if you bring your kid to Switzerland. Lots of places to have fun - but sadly could not take a train due to rain 😢 breakfast was also very nice. 10min to Luzern by bus for free with the visitor card. the supermarkenext to the hotel was recommendable.

Great place on top of restaurant

Great place to stay near Luzern downtown and main train station. Easy to get via bus form the train station. Breakfast was great and service!!

The best part of the trip was the service. The people went out of their way to be helpful and were very friendly! Service was amazing!

In a quiet area. A little bit away from the main touristy area. Good to stay with a car.

We enjoyed this property. Checking in was easy and they are very friendly. The room was spacious with a balcony. Lots of things for kids there (it didn’t apply to us but if you have kids that are under 10, lots of things). Our only negative was the weather was 91 during day getting down to 78 and no air conditioner. There was a fan but it was hot. So be ready if summer and you’re not use to that. Traveling any other time of year this place is great! The staff are really friendly and helpful. It’s about 15 to 20 min to Lake Lucerne.

Everything about this property was great EXCEPT ONE major thing. No air conditioning. They provide fans which only move around hot air. It was mid 80's (F) in the daytime and at night the room was at least 85. The primary function of a hotel is to sleep comfortably and this was completely impossible. For the price they charge this shouldn't be the case.

The staff are all super nice and the breakfast is excellent! The windows need maintenance and there is no curtains.

Rooms were so hot, no refrigerator and microwave. One room was in the roof with no elevator access for luggage.

A Family Paradise and Culinary Delight: Our Most Satisfied Stay at CHÄRNSMATT! Our recent stay at CHÄRNSMATT Gasthof & Spielparadies in Rothenburg was nothing short of exceptional and easily one of the most satisfying hotel experiences we've ever had, especially as a family. This isn't just a place to sleep; it's a complete destination that truly understands hospitality and creates joy for all ages. From the moment we arrived, the warm and genuinely friendly staff made us feel incredibly welcome. Check-in was smooth, and they were always on hand with a smile, ready to assist with any request, making us feel valued guests rather than just another booking. The atmosphere throughout the Gasthof is one of comfort and genuine care. For families with small kids, the "Spielparadies" (play paradise) would be an absolute game-changer. The extensive outdoor playground, with its unique and beloved Liliput Railway are surely amazing . The indoor play area is also a fantastic bonus, ensuring fun even on a rainy day. This focus on family-friendly amenities truly sets CHÄRNSMATT apart. Beyond the incredible play facilities, the culinary experience was a highlight. The breakfast was one of the best in our entire Europe trip. Especially a lady staff with a very beautiful smile, greeted us with a genuine, warm smile and a cheerful "Good morning!" that instantly brightened our day. Her energy was infectious, and she created such a welcoming and positive atmosphere in the breakfast area.

This is a homey, Bed& Breakfast like property. Basic, clean, next to Denner-grocery store, bus stop on the corner with free pass to Lucerne city. It was the perfect place for us- sort of in the middle to get to Interlaken & Zurich. They have wonderful people that made our stay extra special- Alina, Valerie & Lily. Danke!

Amazing beds. We only stayed one night and it was perfect

Good

Bien situé 10 minutes du transport en commun gratuit avec le ticket de séjour reçu de l'hôtel. Petit déjeuner choix varié.. Bon lit, bonne literie.

酒店清潔乾淨，略嫌洗手間光線不足，自助早餐美味兼且份量十足，職員友善有禮，泊車位充裕。

Good hotel, they do close lobbby so we had to call to get key but worked out okay. Would be nice if lobby lights were left on later on

We had a great time, especially the attic room! But no elevator access to our room. Everything was spotless. The staff were nice but a bit strict.

no elevator to my room on the 3rd floor

Struttura già nota medesima efficienza e pulizia. Posizione strategica per i nostri viaggi. Torneremo.

Great staff , minimal room amenities and only a few breakfast options.

Decent place !!!

Amazing place for family and kids; great dining as well as indoor and outdoor play areas for kids; rooms are also really nice

Conforto e ótimo atendimento, em especial as 2 atendentes portuguesas ( Luisa e Sami) que se esforçaram ao máximo para nos atender bem, nos orientar e nos servir! Ótimo café da manhã incluído, estacionamento gratuito, quarto e banheiro limpos e confortáveis. Não tinha frigobar no quarto mas não fez muita falta. Só precisa melhorar an internet wi- fi que estava muito instável. Restante ótimo!

Walking in to a bunch of children running around was a little strange. The room was spacious. There was no good way to adjust the temperature of the room so at times it was too hot. Overall my family and I had a good time.

Sehr Guter Sevice, sehr nettes und aufmerksames Personal. Wir haben uns rundum sehr gut in diesem Hotel aufgenommen gefühlt. Das Hotel kann man wirklich bestens empfehlen. Zu erwähnen wäre noch, dass Familien mit Kindern hier herzlichst willkommen sind. Großer und gepflegter Spielplatz draußen und drinnen.

All good and nice about the property, free parking. Nice staff and services, really enjoyed our stay.

Camera spoglia e datata, riscaldamento non ottimo, acqua calda appena in temperatura, doccia con tenda, bagno senza riscaldamento, pulizia migliorabile. Grande nota a favore: il parcheggio grande

Freundliches Personal. Spielzimmer für die Kinder war bestens

Couldn’t get into the property even though just arrived a bit after sunset, as no details sent to us how to enter as there is nobody at the reception it is self check in kind of hotel and the main entrance locked with a key pad . If a Good Samaritan lady didn’t help us we couldn’t have gotten in the hotel.

Great value for the money, specially for families. Hotel staff were friendly and efficient. Breakfast was included and very good. Very comfortable beds, spacious, and clean. Can use some update, that's why we don't give it five stars. It was a fantastic stopover for us.

Todo es tal cual lo muestran en las fotos, el personal súper amable, la comida y el desayuno buffet muy rico. El transporte está a muy pocos metros de la propiedad.

We are a family of 4 pax. Staff was very helpful even though they speak limited English. Spacious room and quiet neighborhood.

One of the best stays i've ever had very friendly the staff, great hospitality. Very clean comfortable. If I am ever back in switzerland I would definitely stay here!

Moneys worth

One of the best hotels we stayed at during our trip. It’s easily accessible from Luzern station via bus 51 or 52, with the bus stop right outside the hotel. The hotel is well-equipped with amenities for children, including a playroom and a separate diaper-changing area. Both the hotel and the rooms are very clean and well-lit, and my room even had a balcony. While there isn’t a kettle in the room, the staff will happily provide one upon request. A complimentary breakfast is included with your stay, which is a nice perk. The staff was exceptional—they helped store my medicine in their refrigerator, and since I didn’t have phone service, one of the staff members kindly let me use her phone to order dinner. They also lent me plates and cutlery for my meal in the room. Overall, the staff went above and beyond, and it was by far the best experience I’ve had with hotel staff. I would highly recommend staying here!

Very welcoming and helpful staff. Clean and well-kept facilities, nice breakfast offered which is included with the room. Slightly outside of the hustle and bustle of Lucerne, which we enjoyed but you still get the advantage of a free guest transit pass for zone 10 areas, for each night of your stay.

Strategica la posizione per visitare Lucerna grazie al pass gratuito per i mezzi pubblici

Das Nachtessen und das Morgenbuffet waren super. Das Zimmer könnte eine Renovation ertragen

Great place with free parking and nice breakfast in the expensive city Lucerne.

Logisticamente perfetta visto i collegamenti gratuiti con Lucerna. Ampio parcheggio. Personale estremamente cortese. Direi ideale soprattutto per famiglie con bambini.

This is an inn, where the restaurant is the main feature. The free parking not far from a freeway is a strength and a weakness (road noise, out of town). The bus into town is regular but not frequent (half-hourly) but is quick and easy. The rooms are dated with no air conditioning but the balconies and views are nice. The staff are pleasant, but can be overworked so you may need to wait if you need them. The included breakfast is strictly continental but the quality is superb. I would recommend staying here if you are planning on using the restaurant as it is the main feature and looks excellent.

Excellent property with views of the mountain. Super helpful staffs. Hotel is conveniently located close to bus stop and stores.

breakfast was excellent

.

great

If you are looking for visiting Luzern, come to stay here. Free bus ride with digital city travel pass from hotel. Direct bus only 15 minuts from Luzern station and stops right next to the hotel. Very convenient! Big family room with sitting area, quiet and cosy surrounding, good breakfast, near 2 local supermarkets. So much price worthy compare to hotels in Luzern. Highly recommend!

No AC

A recepção não funciona 24 horas, chegamos em um domingo e começou a chover e ventar forte, passa um rio do lado e muito barulho de carro . Se acontece algo inesperado não teríamos ninguém pra contactar. Café com poucas opções, nem ovos mexidos . Primeira vez que fico em hotel que não tenha ovos mexidos. Cama com colchão muito mole, daqueles que a gente afunda e acorda com dor nas costas Não voltaria

Bruyant et pas de clim. Chambre au dessus du restaurant ouvert tres tard plus bruit des voitures pas agreable du tout. Petit dejeuner pas terrible

Arredamento camera un po’ datato ma comunque tutto funzionante. Colazione buona qualità un po’ scarsa la scelta.

Prima plek

Everything was nice, staff was great, the only dislike was no air conditioning

Great food!

Excelente lugar con buen desayuno

We arrived in a very hot day and the room don’t have air conditioning, but they were 2 fans that helped

Det var et fint ophold, med venligt og serviceminded personale. Værelset var fint og rent - men pga varmen synes vi der manglede aircondition. Ellers alt ok.

Prezzi alti non adeguati alla struttura..per camere senza aria condizionata e bagno senza.finestra con luce fioca .da categoria 2 stelle..comunque pulito . Anche il ristorante con prezzi alti rispetto all' offerta.Personale.Ok

Clean and comfortable. Helpful staff.

Amazing would stay again

Cleanliness

Family oriented hotel in a nice and quiet neighbourhood. 20 minutes away from Lucerne train station with bus stop in front of the hotel entrance. Excellent breakfast and extremely helpful staff. Highly recommended!

Excellent

Every member of the staff was incredibly friendly, the restaurant food was delicious, there are playgrounds inside and outside. Lots of families, great vibe. We would stay there again in a heartbeat.

Clean suburban hotel with excellent service. Laura was very help at check-in. No in-room refrigerator. Kids friendly. Good complimentary breakfast, excellent cold coffee, and free parking.

Sympa, super pour les enfants, propre

The quadruple room has no refrigerator, and nor kettle to boil water. The staffs are all friendly and caring.

A really beautiful place with very friendly staff, multiple options for kids playing - both indoor and outdoor.

It felt very homely. The facilities for children are amazing. Had a good meal, a good night's sleep, a good breakfast then ready to carry on the rest of my journey. Thank-you

Wir hatten ein "neues" Zimmer mit 2 Schlafzimmern. Sehr schön eingerichtet mit Blick zu Strasse und damit verbundenem Blick auf die Berge. Leider etwas Verkehrslärm, aber das hat nicht gestört. Das Frühstück war reichhaltig mit Croissants, Brötchen, Brot, Obst, Aufschnitt, Käse etc.

Je recommande, hotêl avec petit club pour enfants.

Friendly and clean

Muy buen trato !!!! Accesible a lucerna en 20 min en bus q pasa enfrente y hay tienda enfrente

Good service.

A nice family property with parking if you are driving. A good dining room. Staff could be a bit more attentive.

Wir würden diese Unterkunft weiter empfehlen. Es war ein kurzer Aufenthalt wir werden sicher wieder einmal kommen. 👍👍

Worst customer service I have ever received. They took my booking and I was to the hotel within 2 hours only to find out that they didn't have a key for me. They provided not solution and told me to take it up with the 3rd party booking site, Expedia. This was a non-refundable guarantee reservation. I'm still fighting to get my money back!

It’s perfect for family to get together . Children love to stay here with all children facilities:big children playing area indoor and outdoor with a park.Room is clean and spacious. Breakfast has some varieties and location is accessible to public transportation if you don’t drive. Parking is free!

Well priced and good size room for a family of 4. Staff was friendly and helpful.

Familie venligt

It was a clean place and the included breakfast was good. The kids also had fun at the playground close by. The elevator only went to the second floor and our room was on the third, so it was hard to get there with all of our luggage.

1) The hotel didnt have our booking details and we literally had to wait for nearly 30 mins for the check in process. 2) The cleaning lady tried entering the room when i was changing. 3) When we went down for breakfast the next morning, the staff didnt have any record of us checked into their hotel. But they were kind enough to let us have breakfast 4) There was no air conditioning on a hot day. This may be because its usually cold place. But the hotel needs to be prepared to keep the guests comfortable during hot days as well.

Perfect.

The hotel is very close to the bus stop and it was easy to get to and from Lucerne. It was quiet and has a nice park and walking areas behind it. The breakfast was nice, though there was no hot food. The room had a balcony. This hotel is very kid friendly.

Ein super Stop für 1 Tag oder 1 Woche wenn man Luzern oder auch Grindelwald entdecken möchte. Frühstück ist auch super. Und die Atmosphäre allgemein gut man hat auch Blick auf die Berge. Ach ja man kann auch super dort zu Abend essen und das beste Gratis Parken 😄. Also wie ihr schon sieht ist alles dort.

Ailece kaldık. Odamız çok temizdi. Oda temizliğide çok iyi yapıldı. Restoranı çok iyi. Çalışanları inanılmaz sıcak ve yardımseverler. Luzern merkeze sadece 18-20 dakika mesafede. Sessiz sakin bir yer. Ulaşım ise çok kolay. Düzenli otobüs var. Otobüsler bedava. Otel size karekod gönderiyor. Otele 80 mt mesafede durak var Lindau’da iniyorsunuz. Tek eksiği kahvaltıyı biraz daha zenginleştirebilirlerdi.

Our room was very clean, bathroom was big, also bus stop is 2 mins of walk away, fraught to Lucerne train station. Thoroughly enjoyed our stay. Thanks for hosting us.

Stayed in the Classic quadruple room. Staff were very friendly. The room was extremely quiet and dark. Room was very spacious. Amazing breakfast. They also gave us free Luzern visitor cards which you can use for zone 10 transit and local discounts. Parking was free. A little far from the city but lovely stay overall.