Crowne Plaza Muscat OCEC by IHG

Staff very friendly and helpful.

great hotel

Fantastic hotel great facilities

Always a pleasure staying here. Great staff and accommodations.

Good easy hotel, you need a car to explore Muscat as it is out of the center. Not possible to open bedroom windows which for us is a big factor, so no fresh air, and aware this can be common for hotels in the region. Staff are very friendly and service orientated. Decent stay for the budget of what the hotel is.

Where do I begin? Firstly if you would like to get double charged for a room without your awareness or approval … then this is the place to stay. Myself and my family were left with no money to enjoy our stay for a couple of days as the hotel double charged us for the room without our authorisation. This prevented us from being able to go out and enjoy our holiday for a couple of days. Further to this, the hotel failed to inform us of upcoming events that would affect our stay… giving us only 1 days notice of said event, had we had known we would have planned to stay at another hotel, as we couldn’t relax during our stay there was a dj that proceeded to play extremely loud music until 3am in the morning, followed by a live band the following day that played loud music for 5 hours the following day… imagine having lack of sleep the previous day, followed by more loud music… not ideal! Further to this, our room was not cleaned for 3 consecutive days despite us placing a clean my room (service) light on the rooms during our stay. Lastly, for ease of travel we utilised the hotel taxis for our journeys, and without my approval or permission my number was shared with the driver the following day, and I mentioned this to the hotel, and nothing was done. My privacy was violated. A very unpleasant stay at this hotel, I wouldn’t recommend staying here. The rooms are uncomfortable and you’re unable to open the windows for air, and it’s far from all the attractions in Muscat.

Good

I was surprise to see a view of a dumpsite out my window along with the "garden view"

The staff was wonderful and it was convenient

It was close to the elevator and its window show the street and some coconut trees. The entire team was cheerful and smiling the whole time , the front desk was such a nice gentleman, he made sure that our room is convenient for my mother. Big thanks to the housekeeping team and the head of department who came and asked us for our feedback , she really deserves big appreciation , such a nice lady !

Great hotel, good location for the airport

Very good for the cost

Asked for room far away from lounge wuth band playing . We asked 3 different times in 3 different ways. We were assured that room would be quiet. Band started loud and strong in early evening and we could hear noise clearly until 100 am!!! We were room 139 which seemed to be directly on top of lounge. Couldn't sleep with the noise. Will not return to this hotel in the future.

All fine

Absolutely one of the best stays at a hotel in a while . The service / attention all the staff gave was excellent . The food preparation , quality , selection , excellent . If I am every passing through again , I will be staying here .

The staff were 10/10 , welcoming , helpful and a service with a smile. rooms were clean and spacious! Dining opeions and coffee options need working on. Over all a nice stay.

Excellent stay - the hotel staff was so friendly and helpful and the room facilities was at a high standard. Definitely be visiting again

Very nice hotel, service needs addressed. Incredibly slow on all fronts, check in, bar is very slow at taking food orders. Quick bites is anything but quick.. Very nice hotel, they just need to address the service.

A decent stay, the age of things like the carpets show.

Gold member status not recognised and room upgrade not offered.

Excellent

Fabulous property near airport and convention centre. Best buffet breakfast around and notging too much trouble. Great pools on ground floor so no being blown away with omani winds. The quickest check out ever.

Everything has been great, the only issue was that sometimes there was a foul smell from the drainage in the rooms. Also my room did not have a mini bar and bottle openner!

Near to the airport but almost no construction in the area. It’s a convenient accommodation if you have a rental car.

Excellent staff

Clean, the breakfast was good

Amazing staff. Clean. And close to airport.

The hotel itself was very good, friendly and helpful front desk staff, clean and comfortable rooms, in an excellent location. Just don't be hungry. Ordered food at 11PM, didn't get it up to 2AM despite 7 follow up calls to room service. Cancelled the order at 2AM (person on the line did not care). Was woken up at 3.30AM by the WRONG food being delivered (despite cancelling the order 1.5 hours earlier). We slept hungry and fasted the next day (Ramadhan).

No comments

I enjoyed my stay.

It is conveniently located for going to Oman Exhibition and Convention Center, but for nothing else. No shops or restaurants in the surrounding area. The property is well maintained, though.

A great hotel ideally situated close to the airport if you are using it more frequently. Taxi costs 7 OMR (£15 ish). Good food and excellent value buffet service if you choose it. Other alacarte restaurants available also in Hotel. Super friendly staff and extremely helpful. Pool bar/ nice pool and nice garden area. Upstairs sports bar. Tennis court and spa if you fancy it. Within touching distance of the beach, but you need a car or taxi (not walkable). Small mini market not too far (for the little stuff at MUCH cheaper prices!) Surprisingly quiet whilst we were there and not in the Hubble of the town centre and crowds. If it you want that - this is not the place for you as it is quite isolated (what we actually wanted but doesn't suit all).

Excellent hotel with nice view although it is near the airport. I enjoyed my stay and I would be coming back again

Amazing eid break.

I had to cancel the booking as I had booked the wrong Crowne Plaza. I then stayed in there sister hotel in al Qurm and paid for it. When I asked Expedia to get a refund they refused. All part of the IHG group and I am supposed to be a gold member. Very poor service.

Very Far from city center

Smelly bathroom

Average hotel at best !!! Very poor room cleaning services... Black fungus everywhere.. Breakfast was old and stale ...

This is my second trip to this hotel as a part of a larger business visit. I have to say that I was quite disappointed a the hotel and especially their customer service + room services. They have no clue of what it means to be 'Clean' and 'COVID-safe'. We encountered several issues ranging from unnecessary charges to borderline denial of gold status of IHG. I think this hotel needs a serious revamp with major staff change and trainings. I am truly disappointed!

A rip-off hotel ... booked from 16 - 21 feb prepaid but they still charged me for an extra breakfast due to lack of their trained staff ... I will never recommend this hotel to any one who is only there to scam people !!!

We had a great experience

The hotel is fairly good. Polite reception personnel, but very rude personnel in the restaurant/breakfast place. Do not recommend to stay in this hotel if it’s a business trip. It cost 50 omr just to book an meeting room (just the room without any other services). Also make sure to go trough the bill before paying, the restaurant personnel added dinners that we never had. The Omani personnel in the hotel were very friendly and helpful.

Overall is good and clean.

It’s a new hotel with good facility. Room was Spacious

Great stay at the Crowne Plaza OCEC Hotel in Muscat Oman. Comfortable, well appointed room with a beautiful view, great breakfast and nightlife options.

Normally love this hotel. But so disappointed with the service. Given wrong room, double not twin. There was blood on a towel. There were boxer shorts under the bed. No pool bar service, even though this service was advertised. Room service frustratingly had busy tone all of the time. There seems to be a lack of staff.There was also a terrible constant smell of sewage. I sent an email about the issues and haven't even had a reply.

It was a pleasant stay overall. We were there for business. The breakfast was good. Centrally located. Staff was friendly and helpful.

Great hotel, but it is basically an airport hotel, built for business meetings and the like. Very close to the airport, but very far from everything else.

Great place for families and couples , high security, SPA closed at my fifth night stay ,?since I have booked 9 nites I did not get a chance to check the pool or the bar, very busy over the weekend. Far from useful places

Nice service. Very good value and the Thai restaurant is excellent

Actually it was very bad experience its not the stander of crown plaza group as the room service was provided the food without any quality of the materials, the hotel should improve that to follow the Crown plaza standers. And the management they have to manage calls for because if u need any thing u have to contact the reception and they are busy with new arrives guest so u have to wait till u they response your calls.

The food brought to the room was not fresh until we complained. You need to keep complaining to receive good food quality. The hospitality personals are not qualified enough to take care of the customers. For example, the toilet paper rolls ordered to the room were sent as open rolls, indicating that they were prevously used.

Excellent hotel and service Rivals the 5 star hoels, Bestbang for your buck. Breakfast is superior Excellent service Excellent exercise equipment Great hotel

Very tasty superior food. Breakfast is special,. Rooms are spacious and well maintained. Rivals the higher priced hotels. I plan to return. Very restful.

The hotel is very nice and well maintained however I found a hair in my pillows and the room service got my order wrong the first time which they compensated by sending an item for free. Overall good experience, might visit again.

Great hotel a little out of the way but still one of my favourite in Muscat Good value for money.

Perfectly comfortable during my short stay with nice rooms and lobby areas.

The only problem we encountered was that the hotel hadn’t received the Expedia booking. We don’t know where the fault lies, but the hotel staff were very helpful.

Good hotel to stay at for early flights as just 10 mins drive from airport. Bit of a business hotel, but it does have a small pool, and excellent staff, however there are no views or shops restaurants nearby. We chose this for our last two days of our road trip through oman as we had a very early flight to catch and this was perfect for that reason. Would recommend

Great customer service. Michele was very welcoming and provided immediate attention.

Great modern new hotel, but there is nothing around it.

Stayed one night close to airport. Hotel was very clean. Manager at front desk helped us coordinate a driver to show us the city. She also helped negotiate the cost of a taxi. They guy was trying to charge too much and she stepped in and helped us out. Excellent customer service!

Beautiful and quiet. Breakfast was amazing. I strongly recommend it to all.

The only problem for me was the lack of deep cleaning in the bathroom the shower was not that clean, the grouting for the tiles was stained. And the daily cleaning of bedroom was minimal.

Good location, clean well equipped rooms . Outside terrace is ideal for warm evenings

Staff was incredibly nice.The hotel is new so it's in great condition. A garden view room like mine was really not a garden view unless you look straight down. The location of this hotel is in the middle of nowhere. Taxi service is quite expensive. So unless you are going to the convention center nearby by, I would stay elsewhere.

The waffles I had for breakfast by the pool were hard/stale, which was disappointing. But otherwise, I enjoyed the room amenities and thought it was a lovely enough place for a brunch destination.

The hotel was really well located to the conference centre and definitely worth staying in if your working there, as it's only a short 10-15 min walk which I really enjoyed the three days I was exhibiting. The room is spacious, very large comfortable bed, I had heard issues about issues with the a/c but didn't experience any myself. I lived in the dressing gown in the evening, so it's nice they offered this! Staff were really friendly and the room service staff were lovely! Food was good in the restrant and for room service but both took a while, order early! Overall good location for conference centre, good quality room, enough in the hotel to keep you entertained but took taxis to other locations for the odd meal!

Nice hotel and hospitable staff. The rooms were very clean, modern, and comfortable. I was in town for an event at the convention center, which is just a short walk away, so the location was ideal for me. The only negative aspect for me was that there is nothing else in the area, so you can't walk around to see anything, visit other restaurants, etc. Otherwise it was a pleasant stay.

Great

Excellent stay and very courteous staff. Property is brand new and was perfect for both Business and leisure travelers.

Brand new hotel, clean, good service, good food, room was equipped with everything i needed, and staff were very helpful. Bed was comfortable and bathroom was excellent. Highly recommend.

Great Hotel great staff, location is a bit out of the way, but with a rental car no problem. You can easily use the Muscat express way to get to town fast.

It was good place to stay but the taxi is charging extra money

Very good hotel for business trip. good gym, good room service and very comfortable bed.

The air conditioner was not working properly because of which I had to change the room and face lot of inconvenience. For which I asked for an upgraded room which was also not provided.

We have stayed 3 nights were fabulous , Room is big , nice swimming pool , a quite hotel , beds are conformable , they have upgraded our room in addition to allow us a late check out since we had IHG membership , defiantly recomended , and to be considered in our next visit to muscat . especial thanks to the guy who do room service in the second floor , he doesn't speak English well but always welcoming ,smiling and try to achieve all our requests excellent guy and excellent hotel but a bit far from the city . I suggest to the management to give more attention to the kids activities like outdoor play ground or indoor playing room .

The need for more stuff and luby need to change at all

I really enjoyed staying in this great hotel. i e its location , quite , clean and nice helpful staff

Nice and neat hotel rooms. Very delicious breakfast.

Lovely hotel, friendly staff, great rooms. Convenient to Convention Centre. However, food is very expensive and the choice is limited (even more so when you consider there is nowhere else to go in the area).

Really fantastic. Definitely staying again in August and October.