Casa Gem B&B

Lugar muy agradable para descansar y pasar unos días en Playa del Carmen. la atención maravillosa. El desayuno súper recomendado 10/10

Ka ubicación es acceptable para ir a los parques y estar cerca a playa del carmen, la persona que atiende es increíble ser humano y el desayuno bueno. Hay estacionamiento en la via pública, un buen sistema de seguridad con cámaras de vigilancia.

N/A

Un peu excentré

Está limpio

La cama adicional es un colchón encima de un mueble

We had a wonderful stay at Casa Gem B&B! The atmosphere was very pleasant, and the breakfast was delicious. The host was incredibly welcoming and always happy to help with anything we needed. Highly recommended!

Entspannt und gutes frühstück

Etwas abgelegen ohne Auto 🚗 wäre es nicht zu machen gewesen

A casa é bem arrumada, todos simpáticos e gentis. Cama boa, banheiro bom. Para quem passa o dia na rua, supre super as necessidades. Cafe da manhã simples, mas feito com capricho. Tem um varal que atravessa o banheiro (só puxar a cordinha) e salva qualquer dia de praia!

La habitación super amplia y las atenciones de su personal, fueron super agradables y buenos anfitriónes

O atendimento foi perfeito, a proprietária muito atenciosa, café da manha com poucas opções mas saboroso, cama e banheiro confortáveis

Faltou opção no café da manhã e armários no quarto, para organizar as roupas

Buen alojamiento para descansar después de un día de tour

Todo está bien, de pronto algo mas de variedad al desayuno

Bardzo miły personel, śniadania skromne ale dobre do wyboru z karty kawa sok jajecznica owocki.Pokoj bardzo skromny czysty ,można parkować pod domem.

Brak mini lodówki żeby gdzieś schłodzić chociażby wodę do picia,trochę daleko do centrum

Lugar muy lindo y tranquilo, sin duda un lugar para pasarla a gusto.

Peaceful house in residential neighborhood. Pleasant helpful hosts.

A drive is required to get to the town and beach.

Excelente todo! Los desayunos exquisitos y frescos, hechos en el momento. Se elige de una carta que tienen ellos el dia anterior h te lo preparan para la hora que lo pidas. Si por alguna razón te olvidaste de pedirlo, se comunican con vos por medio de WhatsApp para saber que queres desayunar y a que hora tenerlo listo. La ubicación es muy tranquila.

El estacionamiento es sobre la calle, igualmente tienen cámaras monitoreando y la zona mas que tranquila. Siempre que dejamos el auto había mas en la vereda del hotel y nunca vimos que pasara nada.

The concept , well designed for short stays , location very close to the Main Street connecting to parks and downtown.

Die Unterkunft liegt etwas außerhalb, was aber überhaupt kein Problem ist. Die Busstation war in unmittelbarer Nähe und es gab jederzeit Taxis (die App heißt InDrive). Abends und nachts war es sehr ruhig – perfekt zum Entspannen und Schlafen. Das Zimmer war sehr sauber und geräumig. Die Besitzer waren unglaublich herzlich, sodass man sich fast wie bei Freunden eingeladen fühlte. Wir haben tolle Tipps bekommen und sogar Hilfe bei der Organisation unserer Weiterreise nach Cancun erhalten. Das Frühstück war hervorragend! Man merkt sofort, dass hier mit viel Leidenschaft gearbeitet wird. Vielen Dank für den tollen und liebevollen Aufenthalt. Wir kommen auf jeden Fall wieder. ¡Gracias! 😊

alles war super

Les hôtes sont très accueillants et chaleureux. Ils prennent du temps pour l'accueil et les petits déjeuner préparés directement le matin. L'hôtel est proche du centre ville, les chambres sont spacieuses et les lits super confortables. Je recommande

Les petits déjeuner chaque matin étaient top, le calme des lieux, les propriétaires sont également attentionnés et adorables

Breakfast and kindness of manager

Nothing, all great

Tout : la chambre avec un très grand lit et Netflix, le patio avec la piscine, la maison contemporaine et surtout la disponibilité et la gentillesse de notre hôte

Rien

La tranquillité et la qualité du lit

Appartement très propre et moderne. La piscine est appréciable et le petit déjeuner est complet.

Me encantó todo, la habitación muy limpia, la cama súper cómoda, precio calidad el mejor, alejado del centro, pero hay taxis por montón

Staff cordialissimo e gentilissimo

Tout est bien pensé, petit déjeuner, prix , confort chambre, calme, facile de rejoindre playa del carmen

Matelas du petit lit de mauvaise qualité

Sehr ruhig gelegen, modern eingerichtete, Frühstück war frisch zubereitet

Ļoti labas brokastis, ko gatavoja saimnieks. Bija iespēja izvēlēties vairākus ēdienu piedāvājumus. Ja ceļojiet ar automašīnu, tad atrašanās vieta ir ļoti ērta un droša. Pirms apmešanās bija iespējams atstāt bagāžu viesnīcā.

Viss ok.

Rien ne manque et les propriétaires sont très sympathiques. Calme absolu. Bon petit déjeuner.

Tout est très bien si vous avez une voiture.

Hôte d'une extrême gentillesse du début jusqu'à la fin, qui nous a aidé dans nos péripéties

Malheureusement comme nous partions tôt nous n'avons pas pu prendre le petit déjeuner mais il avait l'air super bon et fait maison

Excelente atención y habitación muy limpia y cómoda. Muchas gracias Itz por tus consejos y preocupación. Alojamiento muy recomendado.

El trato tan cercano del dueño. Desayuno casero y la habitación era muy amplia. Repetiría sin dudarlo

Había algo de obras y la ducha no funcionaba del todo bien. Dos temas menores que no incomodaron nuestra estancia

Desayuno muy bien servido y muy rico

Lovely hosts, nice breakfast, comfy room and the pool was great! Cute and friendly cat was a nice bonus!

The only thing was the location, if you have a car it's fine but if you're using public transport you need to plan ahead with the shuttle and taxis. For us it was no issue with the shuttle as we planned to only go out once. Walking around in the area, you're not too far from the shopping centre and restaurants.

Zeer vriendelijke Host. Fijne relaxte sfeer en kleinschalig. Fijne kamer met koffiezetapparaat. Het was ons begin vd vakantie en de eigenaren waren erg vriendelijk en behulpzaam!

Het ligt wat afgelegen van het centrum en het strand maar goed te doen met de taxi

What I liked most was that the hotel staff were very attentive and friendly. I would definitely return.

I like the hotel's location, but the only drawback is that the street connecting it to the shopping center is unpaved and dark at night, making it difficult to access.

Stanza molto carina, luminosa e pulita, staff gentile. Location in zona tranquilla ed il centro é facilmente raggiungibile in macchina. Colazione molto buona.

Exceptional hospitality, great breakfast

Nothing

La atención de Itzel fue muy calida, personal, la ubicación estratégica para movilizarme, todo espectacular

Todo me gustó

The hosts were friendly and attentive to our needs. They helped us download the inDrive app so we could get to locations. They booked the tickets for Xcaret. Breakfasts were delicious and tailored to our wants, served hot out of the kitchen.

Everything worked well and the apartment was clear. They were really helpful and kind.

L'emplacement est pas mal si vous avez une voiture !

Nous avons été sousclassé!! Du Jamais vu ! On avait réservé une suite junior, et on nous a attribué une chambre double sans aucun équipement ! La propriétaire a pu réserver ensuite à une autre famille la suite junior. Elle nous a même reproché d'avoir payé la suite moins cher via booking par rapport à sa chambre double en passant en direct. Petit déjeuner loin d'être fabuleux (je ne comprends pas les bons avis sur le ptit dej), je dirai même ptit dej médiocre. On dirait qu'on a les fonds de placard de cuisine. Une carafe d'eau posée dans la chambre depuis un certain temps, idem pour le réservoir de la cafetière... (des résidus sont présents en surface) Un transat à la piscine avec des moisissures. Bref pas propre du tout ! B&B A ÉVITER !!!

Our family really enjoyed staying within this apartment. We had everything we needed for our comfort, I’ve been provided with a hairdryer, our room was cleaned when we needed, breakfast was always fresh and delicious, but you need to book it in advance. The location is ideal for those who are with a rental car. The hosts are so welcoming, always ready to help, providing us with some local tips, that could help to safe our money.

There was nothing that we didn’t like. We had an absolutely positive experience and nice atmosphere while staying in the property.

El personal muy atento, agradable y muy servicial, te proporcionan todo lo que necesites. Muy buena ubicación. Si llevas auto hay estacionamiento en la puerta y está vigilado. Cama muy cómoda. Tiene cuenta de Netflix en la habitación.

Una familia irrespetuosa que hizo uso de la piscina/alberca un sábado a las 08:30 am, se escuchaba todo e hicieron muchísimo ruido. Recomendación poner un cartel con el horario de uso en la piscina/alberca para evitar este tipo de situaciones.

Property was very private and secure.

There wasn’t nothing negative about the property

Todo perfecto, la atención super personalizada

L'accueil La literie La propreté

L'emplacement

La atención al cliente fue de lo mejor. La dueña del hotel estuvo al pendiente de todas nuestras necesidades. Nos dio muchos tips y sugerencias que nos sirvieron para conocer Playa del Carmen de una forma segura, eficaz y aparte nos sirvieron para ahorrar un poco de dinero. El desayuno estuvo siempre puntual a la hora que acordábamos y el cuarto siempre estuvo demasiado limpio. Casa Gem superó nuestras expectativas. Definitivamente volveremos a Casa Gem si se presenta la oportunidad.

La propriétaire est adorable, serviable, le service est incroyable. Petit déjeuner frais et copieux nous continuons à préparer le même petit déjeuner à la maison :) Elle parle français anglais et espagnol et elle propose même de nous accompagner au centre ville si nous n’avons pas de moyen de transport elle nous a déposer jusqu’à la gare où nous prenions notre bus pour partir lors du départ. Elle répond toujours très rapidement et elle nous a donnée de bon conseil, si je reviens à playa del caremen je reviendrais sans hésiter. Vraiment notre safe place nous nous sommes sentit en sécurité. Le seul petit bémol il n y pas de petit frigo dans la chambre pour garder l’eau au frais lorsqu’il fait très chaud mais sinon tout est ok. La Clim la télé la wifi bref super séjour merci pour tout ❤️

Firm, comfortable bed. Friendly host. Quiet at night, and lovely birds in the morning.

Only one cup of coffee!

Good, they were very flexible to accomdate your preferences.

Muy bueno

Serafin, the guy managing the place was very kind both before and during our stay. Good breakfast freshly made in the morning, A/C worked very well. Perfect location to move along the Riviera Maya with the car.

Sharing space, the swimming pool is literally outside the room, which makes it impossible to rest until they close it around 9/10 PM.

Nous avons passé un excellent séjour ! Les hôtes sont adorables et l’extérieur est décoré avec beaucoup de goût, très exotique, j’ai vraiment adoré 🥰. La chambre est bien équipée, peut-être juste un petit bémol sur la taille du lit (nous aimons les lits larges 🤣). Le propriétaire est très serviable et nous a donné de bons conseils pour savoir où dîner et où se baigner. Nous avons particulièrement apprécié le fait qu’ils nous raccompagnent jusqu’à la voiture et nous saluent au moment du départ, c’est devenu tellement rare ! Bravo 👏. Petit déjeuner correct au bord de la piscine avec un fond musical agréable, parfait pour bien commencer la journée. Je recommande vivement ! 🌴

Que estaba incluído el desayuno, la alberca estaba bien ubicada, limpieza diaria de la habitación.

Lit King size confortable, calme, à 5mns en voiture des commerces.

Rien

Todo bien tranquilo y el lugar muy bien ubicado para lo que necesitábamos

Todo me gustó no tengo queja alguna

Super good!

Habitación cómoda y muy limpia con todo lo necesario

No hay servicio de comida y bebida

La limpieza,la atención la comida super rica,sin duda volvería a este lugar en mis próximas vacaciones

The host was the nicest. She even fought with a taxi driver for us who tried to overcharge us. She gave us good tips, was super responsive instantly and had a very positive vibe. A really welcoming and safe place. The food could be better but other than that our stay was really good. The rooms were big and clean.

The location is a bit far from 5th avenue but inride is quite useful.

Superhosts. We felt really welcome in the B&B, and we even showed up a bit too early. The breakfast was really awesome, with wonderful juice, yoghurt, mexican and western food, at a time that worked for us. Plus they shared all their local tips, which was really useful. We stayed only one night, but if ever nearby would be back.

Nothing. It was great. If anything the bed for our 2 kids wasn't huge, but they slept fine (and we had booked only a couple of hours before) ;)

Wir haben als Familie im Casa Gem BnB übernachtet und waren super zufrieden. Die Gastgeberin und Ihre Familie haben alles dafür getan, das wir uns wie Zuhause und wohl gefühlt haben. Das Frühstück wurde jeden Morgen frisch zubereitet und war auch ausreichend. Bei Fragen und Wünschen wurde uns immer sofort von der Gastgeberin geholfen-selbst wenn es mal eine private Angelegenheit gab bezüglich eines Ausflugs wurde uns sofort geholfen und haben Tipps für den nächsten Ausflug bekommen. Einen Parkplatz hatten wir auch direkt vor der Tür. Einkaufsmöglichkeiten sind gleich um die Ecke und auch zu Fuß gut zu erreichen. Wir haben uns immer sicher gefühlt. Wenn ihr einen entspannt Urlaub mit Wohlfühlfaktor erleben wollt, dann bucht unbedingt hier ☺️

Such a lovely cozy property with kind owners/staff. Campus cat very friendly and we loved to pet her on the way to the room. Very secure. Close to main road for easy access to local shops/restaurants/parks. Supermarket around the corner for cheaper options. We truly enjoyed our stay!

Tudo dentro do esperado para a proposta da hospedagem. A responsável era extremamente solícita e sempre estava disposta a nos ajudar. Bom café da manhã.

We had a great stay for a couple of nights at Casa Gem, and it is a gem! Nicely appointed with everything you need. Spacious and very clean. Breakfast was so good to start the day. We enjoyed the tranquility of Casa Gem.

Very friendly host, he was making our breakfast every day fresh.

It's a really nice bed and breakfast, not far from the city center. The room was clean and quite large, and the breakfast was good (you need to book a time slot the day before). The staff was friendly and made sure we had everything we needed. AC was broken upon arrival but quickly fixed.

Agradable lugar! Mucha paz y amabilidad por parte de sus anfitriones incluyendo su adorable gatita "Sherry"

Friendly, helpful, accommodating, clean & comfortable

A little far away from the centre (45 mins walk) but that means it’s quiet and only £5 in a taxi to centre if not fancying a walk.

Nice residential area of Play Del Carmen, clean, well maintained and wonderful hospitality by our hosts Itzel and Serafin. There is always the option of going into the center of town area, with all the hustle and bustle, and then returning to peaceful Casa Gem. We look forward to returning

all good

made to order breakfast from a menu of choices each day, comfortable bed, modern and pretty grounds, peaceful surroundings, helpful, accommodating , friendly hosts, centrally located, access to beach and short drive to shopping district

softer towels, more pillows, needs more natural shampoo and bodywash, not able to flush toilet paper, needs a do not disturb sign to signal we do not need cleaning services that day, better system to order breakfast rather than messaging if possible

The room was clean and spacious. The house was peaceful. The host was really friendly, welcoming and willing to provide advice, always open for interesting conversations. We really recommend staying at this place.

Everything was beyond our expectations! The house is amazing… spacious, clean and very well located. The service is top, always ready to give a special tip or any support to guarantee our stay is even better. We recommend this house 100%!

We loved the fact they were so friendly and attentive. The little pool was great and we also loved the cat, Cherry.

The location was tricky for us as we arrived late ish and needed to get dinner but we didn’t have transport. They were super helpful at suggesting Uber eats and we were sorted. A little isolated without transport.

We were very well received, with local tips, coffee and water. There is a laundry service. The room was very clean. The service was very good. Polite and helpful.

It was far from the city center, if you have a car it is ok, and it is worth renting a car, since the trips are long and taxis are very expensive. There was no minibar and that was bad, we stayed for 3 days. The pool was dirty and the pool was small and foamy. We were late for the trip to Cozumel because breakfast was per room and if we didn't book in advance there were only later times. We were able to get the breakfast time earlier, but it is complicated to have one room at a time. These aspects need to be improved, such as a minibar or a refrigerator and coffee should not be limited to a specific time.

It was peaceful Quiet clean . The owner was polite well engaged English speaking which was helpful. I given this place a 10 Star rating for exceptional service.

Beautiful landscape, clean and has a pool

Excelente trato y servicio de Itzel. Nos hizo sentir como en casa.

Breakfast is great, room is clean, the host/staffs are very friendly

The neighborhood outside of this B&B is in the end of an residency area. If you do not have a rental car, it will be hard for in-and-out.

Private quiet neighborhood, easy parking

Hard to find from the outside.

Absolutely wonderful and helpful staff, and very delicious breakfast

Our hosts were amazing. Very hospitable and helpful. The pickup from the ADO bus terminal was really appreciated as well as dropping us off the next day so we could see more of the town and beachfront. The breakfast was just right and was a great start to our day.

We stayed just one night so can't say we had any complaints.

Private, secluded, comfy. Small private pool and great breakfast. Lovely owners. 😍 would stay again

Very convenient access to Xcaret and the other parks. Nice big bed. Mostly good, tasty breakfast. Adequate free parking right outside. High level of security. Friendly, helpful hosts gave excellent restaurant recommendations and driving directions for our trip to Merida upon departure.

We had a real struggle getting hot water and water pressure in the shower. Every time we used it it was a small trickle of lukewarm water, inadequate for wife to wash her hair. The pool was clean and you could cool off, but too small and shallow to swim or play in. The rooms face in to a small, shaded courtyard, so nothing to see. Google maps gave us good directions, but the sign outside is small and guests might be confused as to which building in this residential neighborhood it is. The toast at breakfast both mornings was inedible, maybe stale bread.

Staff were great.

It’s a lovely quiet place so if you want to be away from the hustle and bustle it’s great for that

Difficult to find because google is terrible but the property is nice and clean, and the breakfast was good. The owners were very friendly.