Grand Hyatt Changsha

服务员从门生到办里入住和清洁人员都非常有礼貌，应有五星级酒店服务标准。酒店地理位置非常好，周边有许多著名景点和旅游胜地及步行街，非常热闹，美食很多，茶颜悦色也很好。本酒店早餐很丰富。

Localização, conforto e café da manhã.

Nada

Location - immaculate rooms

Staff let the place down a bit - eg charging me a deposit to stay.. when checking out?!

Perfect location, great room and friendly staffs

Need to pick up the take outs by myself

Nice room, spacious and themed petite prince is good

Toilet is smelly and air circulation is not good. Room feels very warm during day time even when aircon temp is lowered to very low temps, feels like aircon is not working during the day

Walking distance to Huangxing Square shopping street & IFC. Next door to Hisense huge mall & Wenheyou cyberpunk restaurant.

I booked a river view room, I did get a river view but it was facing the other end of Orange island which I did not get to see the Mao’s head statue.

The breakfast is amazing, friendly staff and excellent service.

Ultra-modern highrise hotel on the Xiangjiang River close to Juzizhou Scenic Area. There is a metro stop about 750m from the hotel, so it is convenient for sightseeing or further travel via the metro/railway. The room was ultra-modern with all sorts of electrical gadgets. The room was very clean; towels were white, fresh, and scented. We had a partial-view of the river looking south from the 60th floor. Yuelu Mountain is just across the river, you can take a cable car up and hike in the forest to various tombs and temples. Lots of restaurants nearby.

The hotel is in a busy area with a very noisy, mega-pedestrian area nearby.

Location excellent. Didn't have the buffet breakfast as had food out. The two night stay was excellent. Had 58 floor with river view. So just below Club rooms on the 59th, 60th and 61st floor. Checkout 12 noon which was good.

I am an English speaker, my wife speaks Mandarin. Absence of English speaking staff. I guess understandable as this is a 2nd tier Chinese city

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Fantastic room, fantastic view, close to all the sights we wanted to visit.

The lobby staff barely spoke English. The club should be located on a higher floor. A bit too expensive.

Great location & service

Can’t think of anything

The location is superb near the river.

It is very clean and the design of the rooms is thoughtful

Very good hotel and location

Staff are very helpful and nice, but the toilet got some smell of cigarette

A modern hotel high rise. The AC is set to floor temperature (can’t be changed) so pretty difficult to sleep unless you are happy with a standard 23+ degrees. The windows can’t be opened. The room service menu seemed ok but most of the options were sold out chicken and beef so no way to tell on the quality.

Close to downtown and the river. Nice place to stay.

Perfect!

교통 아주 좋고.. 주변 쇼핑몰 많고, 쇼핑몰고 연결되어 있습니다 . 주변에 관광지가 가깝습니다. 호텔 조식은 중국풍 음식이 대부분인데 깔끔하고 좋습니다.

The location is very convenient to the other landmark

Still have many people smoke inside the building, specially in the hotel lobby!

Nice location and great services

New hotel. Great service and amenities. Very convenient. Right next to Hisense Plaza and WenHeYou.

Amazing view from our hotel room!! Beautiful hotel with a mall, and hidden underground city attached to it!

还不错 很舒服

Everything. The room was spacious and exceptionally clean. The bed was so comfy. The food at the restaurant was very delicious! Staff were so helpful.

Nothing.

The hotel location is good especially for rainy season. 文和有 is just downstairs and 太平老街, 坡之街 are just a stone away. We would like to give a special mention and thanks to Jane for her excellent service and also recommendations for future visits.

Nice location and view

All well

All excellent as can be expected from a Hyatt hotel . Surrounding is nice area to walk around and everything is close to the hotel both restaurants as well as shopping malls.

Fantastic room. Service, location.

View, roomsize, facilities, location.

Invoicing at departute. Hotel had canceled without any consultation the booking.com reservation and used their standard not agreed upon roomrares at checkout. Mentioned taxes, but no information on applicable taxes and not present on invoice. Booking. com rate was confirmed all inclusive tariff for 2 nights identical room. Lost rmb 230 on roomrates snd simular amount on lost booking.com reward. Arguments and booking.com confirmations were not accepted. Taxi outside waiting, so loss accepted but never again a Hyatt hotel in China.

Good and clean

Location is perfect. 10min walk to the river walk and downtown. 10min walk to the subway

Nothing

Terrible experience for spending $350 per night. The room I booked through Expedia has wrong description and photos and this hotel couldn’t do anything for their own mistakes. I ended up staying in a different types of room from the website description and photos Stay away!

staffs are friendly，breakkie is good

1 for breakkie，the good thing is my favorite chicken sausage is just at the front of the entrance，but they all cold, and bacon were too dry and cold, hard to chew, not friendly to old people. 2 ordered delivery food but had to pick up myself, if good for such luxury hotel to have little robots to deliver for all customers

The staff were very friendly and helpful. The room was clean and comfortable. The location is great, the staff is very friendly and

酒店各方面都很高水準，員工服務態度也甚好，唯一缺點是當我 check out 時，前台正幫我辦退房手續期間，有一位中年男士連向我致歉也沒一聲很沒禮貌的硬擠到我旁邊向幫我辦退房手續的職員詢問事情，問的事不是短短一兩句話，也不是急事，卻長篇大論的繼續向該職員發問，完全忽視我的存在。在此情況下，我覺得您們職員應該請他排隊及稍等，或請示我可否先幫那位中年男士，而不是毫無表示，讓他聊個夠後才繼續幫我辦退房，助長這種沒規沒矩的風氣很不好，不應是君悅這種大酒店的服務風範。

满意： 1.设施很新 2. 江景很棒，进门就自动打开窗帘看到江景感觉很好。 3. 床很舒服。 不满意： 1. 细节做的不够。比如说马桶竟然不是恒温的，冬天不得凉飕飕的。

入住後自費升等至61樓，景觀好，但窗子玻璃向外那面不乾淨，有點美中不足。淋浴、浴缸分開但只提供一條腳墊，欠周到。 馬桶建議採用免治式的。 整體而言，可以放心入住，推薦！

房間沒有其他 Grand hyatt大

Booked a Grand Deluxe room for 3 nights in early Apr'18. The room that was given doesn't come with curved floor-to-ceiling window with xiang river view as per their advertised photo. I was given a city view room instead. Have been to front desk to inquire and request for a room change but was told that was not the type of room I have booked. As I have booked a Grand Deluxe room but not a Standard room thus I'm very sure of the room type I have booked meets my expectation. After confirming room type I have booked was correct, I was told only single bed room comes with curved floor-to-ceiling window with river view, but not twin bed room. Since I have paid extra charges for additional bed thus I'm ok with single bed room for us (3 adults), but was again told all such rooms type were fully booked, and I need to pay extra to upgrade my room type. I find it ridiculous for me to pay extra for what the hotel failed to deliver the room type I have booked. Front desk has given me an impression that money is what they care for and no service at all. What is even more disappointing is that there is no heating at all in such a 5 stars hotel. There is no heating even after a few hours thus have resorted to turn off the air conditioning, sleeping in cold room. Location is good but overall it's not worth what we have paid for to enjoy such services and experiences. We will never stay in this hotel if we visit ChangSha again.

Our room was georgeous and it had everything one might need. You cannot stay in a lux hotel like this anywhere else for this price. Loved it!