Jetwing Surf & Safari, A Luxury Reserve

מקום מאוד יפה חדרים מושקעים ומטופלים הרבה הפתעות נחמדות

15 דקות נסיעה מהעיר

Amazing spot right on the beach. Peaceful. Great staff and comfortable room.

Nothing

The stuff was welcoming and very nice. The rooms inside are very special, clean and fun.

The place is clean but not maintained as expected in hotels of that standard. .

Location and uniqueness

Staff and chef

Loved the location, rooms were large and comfortable + staff were friendly

The property is in need of a bit of love, given the price we had thought there would be more inclusions as well. Would categorise this as more of a 4 star vs 5 star property

Location..beach..beatuful property.

שירות אדיב, ארוחת בוקר טובה

מיקום מרוחק, מתקנים מוזנחים

We liked the staff, the room and the beach, the food was also very good.

The swimming pool tiles are poorly fitted, so my husband cut his hand on one of them during our honeymoon. The hotel was not able to provide disinfectant nor did they have an emergency kit. Parents, be careful!

We loved it all. The Staff were very helpful and attentive: Jahan particularly; thank you. The Cabana and bed were large, clean and well stocked. The beds were very comfortable and the A-C v effective. The food was delicious. The drinks v reasonably priced.

N/A

The rooms were beautiful, the details were so thoughtfully planned and put together, the beds were so comfortable and the size of the rooma and bathroom (including outside shower) was fantastic. BUT...

There is nothing to do at the resort. I wouldn't even call this a resort. The landscape is bare, with barely any plants or seating areas. There is no spa or massage, which would be great at this place to give you something to do. The name suggests you can surf at the resort, but you can't... and you can't even really swim in the ocean there. There are no sunbeds or seats on the beach, which is really odd. The pool is nice, but it was dirty. We left after 3/6 nights we just didn't enjoy it at all. Location: You can't walk into a nearby town, as soon as you step out of the resort the local people in the area are very unfriendly, it was unlike anywhere else I had been in Sri Lanka. Arugam bay is a 10-15 minute tuktuk ride away, which is fine, but I would 100% avoid coming here in the off-season as 90% of the town was closed. Food: The food in the restaurant is so underwhelming. It's mainly western food done badly. Such a lack of flavour and so overpriced. We had the traditional Sri Lankan curries one night, which tasted lovely, but it was beyond spicy that we couldn't eat them (and we all love spice!!). The breakfast was trying to be western but wasn't quite right. I would rather just have egg & dal hoppers and fresh fruit. There wasn't any poolside food/drink service either, which was unusual. Atmosphere: There was no music in the restaurant or around the pool, which made it dead quiet and so boring! Having a live singer or a band every other night would do wonders. There was no reason to stay at the restaurant after eating because there was no atmosphere. We went out and ate at a local restaurant one night, which was a 1/3 of the price but 1000x more enjoyable. Staff: Staff were nice, but there wasn't much socialisation or connection to the staff that we had anywhere else. Service and food was extremely slow too.

- Très propre - Chambre belle et spacieuse - Belle plage et belle piscine - restaurant très bon et petit déjeuner copieux - Personnel très serviable et accommodant. Pawan nous a servi à tous les dîners et petits déjeuners. Extrêmement gentil et serviable. Il s’est levé 2 jours de suite pour nous donner un petit déjeuner à emporter à 5h du matin.

- Loin du centre ville - Globalement assez cher. Rapport qualité prix moyen

Villa was lovely. Coconuts surf break out the front was a very fun wave. And quiet!!! Had to drive/tuk tuk to Main Street if wanting to eat out of the property, but an easy tuk tuk ride. Staff were very nice.

The set up and the lay out of the report and amazing staff including Jahan on the front desk who will do anything to help

It’s called a surf hotel but no one knows anything about the surf!

The location was within walking distance of centre Nice staff. Right on the beach.

Small pool area, limited sun beds around pool. No air con outside of room. Better value for money stays elsewhere in Sri Lanka.

Property is on a great location

Absolutely friendly staff and great service

Sehr freundliches Personal, sind immer auf unsere Extrawünsche eingegangen ohne aufdringlich zu sein. Wir hatten eine wirklich schöne Cabana mit herrlichem Ausblick. Trotz off-season wurden alle Leistungen angeboten. Die Eco Bauweise des gesamten Komplexes ist phänomenal.

All are more than my expectation

Fantastische plek! Helemaal in de watten gelegd. Bij aankomst wordt alles uit handen genomen. De ronde slaaphuisjes zijn super. We reizen met 2 meiden en die hadden allebei hun eigen bed. Het zwembad is heerlijk en eten lekker! Personeel onwijs hulpvaardig en sportief. Een groot ontspannen vakantie feest!

Locatie was wat afgelegen. Je hoeft ook niet echt weg. Maar omdat wij in off season zaten (zee is dan niet begaanbaar en wat regen dagen) wilde wij wel wat doen. Maar met tuk tuk ben je zo in Arugam Bay!

The place was a luxury stay as promised. The cabana was clean and had everything that we needed. Friendly staff and expectional service.

The children couldn’t enjoy the pool as it was deep but we enjoyed the beach

Very kind and competent staff, super helpful and very attentive to our needs. Very relaxing atmosphere and excellent service. We had a wonderful stay!

A lovely view from the terrace and from the beautiful clean pool. Staff were super helpful and friendly.

Actual cabanas are looking a bit tired and weather beaten. Could see daylight from under the closed entrance door. Cigarette ends & bottle tops noted on grass immediately infront of our cabana terrace. Guessing from previous occupants of our cabana as we used an ashtray! Location, although lovely beach & sea views, it is isolated having to drive thro a maze of back alleyways to get anywhere. Not somewhere you can go exploring from. Seems little communication on information provided- Although hotel asked about food intolerances, it being noted on check-in and mentioned at mealtimes that my husband cannot eat fresh tomatoes there was grilled tomato on his breakfast both morning (even spoke to chef after 1st time).

Private beach Small property Cabanas are nicely done

Unique! A luxury beach hut! Great experience….

Not much to do! Lots if stray dogs around the resort and beaches….

Das Jetwing ist perfekt um sich nach der Rundreise zu erholen. Die Lage ist wie beschrieben etwas abseits, es steht aber ein kostenloser Shuttle nach Arugam Bay zur Verfügung. Die Cabanas sind liebevoll eingerichtet, sehr geräumig, wenn auch schon etwas abgewohnt. Das Badezimmer ist schön und groß. Der Poolbereich ist klein, aber fein, dort kann es schon mal eng werden. Das Essen ist unserer Meinung nach ausgezeichnet, der Service im Restaurant manchmal etwas träge. Sicher eines der schönsten Hotels an der Ostküste, Preis unserer Ansicht nach etwas zu hoch (hängt aber von der Saison ab). Wer Ruhe sucht, ist dort richtig,.....

Pretty much everything was fine, surfing spot is not too far and it’s not crowded at all. They got surfing boards for rent. Cabanas are spacious and nicely decorated. Breakfast is delicious.

A bit pricy restaurant

Les chambres sont spacieuses et propres. La piscine est très agréable.

D’une manière générale, le service n’est pas à la hauteur des prix, très élevés pour le pays. Par exemple : Nous avons attendu une heure pour notre petit déjeuner le matin. L’hôtel ne propose pas de service continu de Tuk Tuk / bus pour se rendre à Arugam Bay alors qu’il se situe à l’extérieur de la ville. Il n’y a aucune activité à faire dans l’hôtel sauf se rendre à la piscine, aucun conseil sur quoi faire et où se rendre, et les rares excursions proposées sont à des prix prohibitifs avec une commission manifestement très généreuse pour l’hôtel. Nous avons généralement eu une grosse déconvenue avant de venir : dans toutes nos étapes au Sri Lanka, l’hôtel avait aidé à trouver un transport pour venir. Nous avons demandé la même chose à Jetwing et on nous a proposé un prix totalement déconnecté des prix du pays (3x plus cher que le marché) et révèle que l’hôtel a voulu prendre une nouvelle commission sur notre dos… face à nos questions légitimes sur ce point, le standardiste a même fini par s’excuser. Bref. L’impression d’être un peu la vache à lait sans le service attendu pour un hôtel « luxe » comme celui-ci.

Struttura splendida, piscina molto bella, capanne / stanze grandi e molto belle (incluse le docce esterne)

Servizio di lavanderia non adeguato, sono stati rovinati dei vestiti - ma il personale è stato molto gentile e ci ha azzerato il costo del servizio Prezzi del ristorante molto cari rispetto alla media Difficile raggiungere arugam bay a piedi (necessario tuk tuk)

Magnifique Très propre et surtout l’équipe et le manager à l’écoute et très serviable

Nous avons été bien accueillis par l'équipe, qui est très gentille. le petit déjeuner était bon

La piscine est très sale et dangereuse (les tabourets du bar n'étaient pas visibles) , les bungalow vieillissants (banquettes sales et usées), excréments d'insectes, poussière... Pas d'eau chaude. Notre driver nous a dit que ses conditions d'hébergement était mauvaises.

Todo fantástico! La habitación es una cabaña preciosa y enorme, el baño muy grande y con un montón de amenities, como todos los Jetwing. La zona de piscina muy coqueta, con sombra y una piscina preciosa, eso sí, el suelo se calienta mucho. Fuimos una vuelta el bici, alquiler gratuito, y nos acompañó un empleado del hotel, fue una excursión muy bonita, vimos cocodrilos y búfalos. Pero lo mejor del hotel es la comida : Desayuno y cena en forma de menú, todo buenísimo!! Mejor que muchos restaurantes. Nos dieron un curso de cocina en el que charlamos con el chef, muy majo, nos dió la receta por escrito y nos atendió de maravilla. El sábado la cena fue en la playa, tipo BBQ con bufet, con música y un ambiente ideal. La playa y el paisaje sin un espectáculo, sin duda, el mejor hotel en el que he estado nunca.

Hay bastantes perros por el hotel.

Dies war das teuerste Hotel auf unserer Reise, aber leider auch das enttäuschendste. Die Sauberkeit des Zimmers ließ zu wünschen übrig. Es waren Ameisen im Bett. Wir mussten zweimal darauf aufmerksam machen, bis diese nachhaltig entfernt wurden. Außerdem stellten wir nach der ersten Nacht fest, dass sich irgendein Tier an unserem Beutel mit (verschlossenen) Keksen zu schaffen gemacht hat. In der zweiten Nacht stellten wir fest, dass es eine Ratte ist. Insgesamt ist die Anlage nicht gut in Schuss. Viele schmuddelige und ungepflegte Ecken. Hier müsste etwas mehr Liebe reingesteckt werden. Der Pool ist ok, allerdings hat sich unser Sohn dort an einer gebrochenen Fliese den großen Zeh aufgeschlitzt. Die Auflagen auf den Liegen müssten größtenteils mal gewaschen werden. Der Service ist sehr langsam und oft wird man nicht richtig verstanden. Wir reklamierten telefonisch, dass der Fön im Zimmer fehlt und bekamen 15 Minuten später eine Flasche Wasser gebracht. Unser Kellner Damuschka war jedoch sehr freundlich und bemüht und hat einen guten Job gemacht. All unsere Reklamationen vor Ort wurden zwar mit betroffenen Gesichtern zur Kenntnis genommen, aber es erfolgte keinerlei Wiedergutmachung. Positiv hervorzuheben ist das Frühstück. Es ist a la carte und wirklich sehr ansprechend und lecker. Auch der Cappuccino war gut. Auch das Abendessen fanden wir lecker, wenn auch überteuert. Insgesamt ein sehr enttäuschendes Erlebnis zu dem hohen Preis.

Tolle geräumige Bungalows mit 2 Duschen, eine davon Outdoor. Die Erstbefüllung der Minibar war kostenlos. Zum Abschied haben wir noch ein Foto von uns bekommen, welches am Ankunftstag gemacht wurde. Shuttle fuhr 3x täglich nach Arugambay.

Der Pool war zu warm und sehr trüb, da das Meer nicht zum Baden geeignet war, war der Pool keine einladende Alternative. Durch die offene Bauweise der Bungalows gibt es leider viel Ungeziefer. Lage war sehr außerhalb, es gab nicht mal ein Restaurant in der Nähe. Arugambay hat definitiv die besseren Surfstrände.

Tout est parfait !

L’hôtel est un peu excentré, il faut prendre des tuktuk pour aller au centre.

Es molt Maco

Es massa car

The staff was fabulous especially Dulanjana and Prabanjana attended to all our needs without even asking for it...we loved the hotel and service 10 out of 10

Our only concern is the access to hotel...particularly during mosque prayer times..please arrange your in out accordingly to avoid wasting time on the road...

The pool was murky and with bugs

Such a novel property with gorgeous HUGE cabana's with everything you could desire in a room. So comfortable and great for our family of 4. Great pool and grounds on a fabulous beach.

The restaurant menu can maybe have more traditional options.

The rooms are big and very comfortable but the hotel is very far from the center. There is nothing around the hotel no restaurants and no shops. The service and stuff were very nice and good but the service in the restaurant of the hotel was very slow. The beach is nice but nowhere to sit there and it is not a beach that you can swim. It is just nice. The pool is very nice and pleasant.

It was far from the center and nothing around the hotel. No restaurants and no shops. Even for the beach you have to drive since the beach in the hotel is not for swimming.

Facilities in the main resort were lovely

There was a language confusion

Nothing

Slow / cumbersome check in. Feral dogs wondering around property. Dead gardens. Dead birds in dead garden. Ripped upholstery. Pool had algae growing on tiles and water fleas. Staff struggled to make a simple mixed drink or coffee. Food the worst we've experienced in Sri Lanka and we all got sick. Restaurant & Room Service orders rarely delivered as ordered. Completely misleading to call this a 5 star / luxury resort

The cabana’s were comfortable and unique. The pool was beautifully was with an amazing view The restaurant food was excellent as was the service provided by the matradee

Due to a personal error in my booking my husband and I were moved to Kottukal Beach House for our 2nd night. Whilst the room was lovely unfortunately the service here was poor and hard to get.

Our cabana was lovely—clean, comfortable, and beautifully situated. The food across all meals (breakfast, lunch, and dinner) was absolutely delicious. The location is incredible, right on a stunning beach, and you can tell that this was once a truly exceptional 5-star resort. Some staff members were exceptionally friendly and went out of their way to make us feel welcome.

Unfortunately, many of the shared facilities and outdoor areas feel quite run-down and tired. It seems like the hotel is resting on its status as the only 5-star in the area, but the upkeep is lacking. Service was inconsistent: while a few staff were great, others seemed disengaged or untrained—some even appeared to avoid interaction altogether. No one ever came to the pool to offer drinks or snacks, which felt like a missed opportunity, especially since the place wasn’t full and there were plenty of staff around. One night they were even hammering to fix a cabana roof at 11pm, which was quite disruptive. Reception also felt a bit disorganized. Overall, the hotel charges 5-star prices, but currently delivers a 4-star experience. With a short closure, a refresh of the facilities, and proper staff training, it could absolutely reclaim its former glory.

The staff at Jetwing Surf & Safari were incredibly welcoming, with special thanks to our exceptional butler, Mr. Indika, who provided outstanding service from arrival to departure. The restaurant was a highlight, with an excellent chef who personally greeted us at every meal and offered spot-on recommendations.

The experience was marred by numerous issues. The chalets and bathroom fixtures are outdated, and the internet is frustratingly slow. There’s no TV in the rooms, and the electricity was unreliable, frequently going off and on. The pool was questionable, with green water filled with insects, and the umbrellas and sunbed cushions were moldy. There were insects in the room, and even after spraying and killing them, the cleaning was inadequate, leaving debris behind. The drivers’ quarters were extremely poor, with up to 10 people sharing just one cup of coffee and one toilet, no air conditioning, and very crowded conditions. At checkout, I was nearly charged again for the rooms, which I had already paid for at check-in. While this was an innocent mistake and corrected immediately, it revealed a flawed system that doesn’t properly track payments.

Lovely staff, nice and quiet within easy tuk tuk ride to Arugam Bay

Beautiful location & stunning views. Very peaceful

Just a little far from the local tourist town

Sea front location, spacious rooms. Lovely setting. Pleasant restaurant area. Short tuk tuk ride into Arugam Bay for the beachside bars and restaurants

Nothing. Just beware that the bathroom is open at the ceiling to the room so that it lacks a little privacy.

It was a peaceful resort that was still a short 13min distance by tuktuk from the Main Street in Arugam bay. The staff were brilliant, their service and helpfulness is exceptional. Facilities are great.

Breakfast options could be more, the food was good but not exceptional. But there are so many great places to eat on the Main Street that it doesn’t take anything away from the resort. Unfortunately you can’t swim at the beach of the resort but they have a very nice pool for swimming and relaxing/lounging.

I loved my stay here. The location is great because you are tucked away just out of the busy area yet still close enough to get involved if you want. The staff are amazing and they go the extra mile to make sure you are happy! The rooms are massive, clean and the beds are super comfortable!

Staff were amazing. Location is a little far out from the town. The beach is beautiful but not swim friendly, my partner had a surf and enjoyed it better than main point arugum bay. Enjoyed the cows coming into the property. Very secluded resort.

The pool was a bit murky, need some chemicals.

Hotel is good. nice, clean and with very nice views. The staff of the hotel is kind.

The area where the hotel is located IS NOT SAFE FOR WOMEN. I went to walk along the beach near the hotel (Pottuvil Point) and a local man sexually assaulted me. He tried to rape me, forcing me, I managed to escape afther fighting with him. I told the horrible events to the hotel and I sent the statement.

Very nice location by the beach

Food was very average and staff did not speak good English which sometimes lead to misunderstandings and wrong orders. The bed did not have a bug / insect net on the sides.

It was so lovely being close to the beach and hearing the sound of the sea. We unfortunately not strong enough swimmers for the sea but the beach was gorgeous and so was the pool. The staff were fantastic. I loved our room with our little veranda and the locals cows wandering by to say hello. Arugam Bay was close by so we were able to get tuk tuks to some amazing restaurants. The food was great at the restaurant but we were there 6 nights.

The room was amazing but i didnt like that the ceiling was open between the bedroom and bathroom. I would have liked to see more local dishes on the menuu

Very peaceful, not many people there when we went, which was great

Menu at the restaurant was very limited, certainly for a stay of more than a few days. They could and should have a bigger more varied menu.

We liked the beachfront location. The staff was really friendly. The food was very fresh and tasteful.

Not much around this hotel. Some of the hotel outdoor area looked used (e.g. sunbeds). Some of the hut roofs were wind torn. Walking to the beach cabins was wet as of the rain and cow dung combination.

The cabana were lovely and well-equipped. The pool was very nice as was the beach.

I think the hotel needs to invest in maintenance. I noticed that the thatched roofs of the cabanas, the pool cabanas and the restaurant were in poor condition and need to be rethatched. Our shower was leaking which wastes a lot of water. We reported on day 1 a socket by the coffee machine not working and nothing was done.

Everything about the property is amazing .worth fpr the money spent .

The welcome drink and the introduction were good. We like the hut very close to beach and able to view the sun rise. Nice beach view. The room space. The Breakfast at the restaurant was good and fresh. The staff are very friendly and helpful.

The Breakfast to have more option instead of all SriLankan food in one plate. The driver's food provided was not good.

Location, the architecture, food is nice, very calm & relaxing, fresh staff A very special note of appreciation to Mr. Dulanjana & Mr. Azeem Hafi who engaged with us on a personal level to make it a fantastic stay

Limited food items on menu, but was delicious

Amazing.

Can’t swim as surf dangerous.

Beautiful hotel area, nice beach view

Big setback was the restaurant service - all staff very nice and friendly, however service was super slow! With only 3 tables full at times and 4 waiters - we had to wait 45minutes just to get food! Apart from that many tables were left unclean, so the crows were eating leftover food and the waiters were just standing, chatting, etc.! Same goes on cleaning - the pool deck was covered in bird fecies, including pool beds - no one was cleaning it, which again shouldnt be happening at a hotel that claims 5stars. Apart from that all the activities offered by hotel are at least 3 times for expensive than if you go to the city AND this doesnt include extra service charge and tax - get ready to pay 30% more. Much better to go to the town.

This place was a tropical paradise! The pool was so relaxing, the staff were friendly (plus dogs) and the rooms were beautiful! The food was also so yummy. I would definitely come back 😊

Nothing!

The cabana’s are great, the hotel is set up really nicely. Staff was very friendly!

- The food is not very great and definitely does not match the 5 star experience, it is better to eat out. I ordered a smoothiebowl for breakfast and it barely had any fruit on top. Not great value for pricing. - You can’t go in the sea

Beautiful hotel by the beach away from crowded Arugam Bay.

We stayed there for three days, of which the pool was closed for two days, which was quite disappointing. The first day a group of guests were having a party by the pool, they were drinking and smoking in the pool and were choosing their own music at the pool bar which was quite annoying as we came here to rest and specifically chose this hotel further away from the busy and crowded Arugam Bay. Overall we found it too expensive for the service and facilities that were provided, which did not feel like a 5 star hotel.

So peaceful, great location and the service is amazing ! Special shout out to Jehan at front reception. His service was one of the best we have had in Sri Lanka, thank you Jehan !

We spent three nights at Jetwing Surf and were very satisfied. The staff was very friendly and helpful. The room was clean and spacious. We enjoyed a massage that was exceptional. I can only recommend it.

We were three people, and unfortunately, one of us had to sleep on the couch, which was not very comfortable. If you plan to stay longer, it would be great if you could add an extra bed. Also, the Wi-Fi connection is not very good.

The welcome we received was amazing . We were given cool towels , a drink and each a neck and shoulder massage ! The rooms are incredible. So much care and thought and the service was exceptional. We were assigned our own butler who made sure we had all we needed . Wonderful place in a peaceful location .

There are a few dogs that roam around.

The staff were courteous and attentive

The rooms are extremely basic, the bathrooms are positively run down and dreadful . The location is remote and not at all what I expected.

The balinese massage was very good

The food quality is mediocre/bad, the place is over rated, disappointed

Cabanas with outside showers were fab

We loved everything about this property and were blown away by the friendliness and professionalism.We were so happy and my family and I had the best time.

This resort is like a dream. One of the most beautiful resorts I have stayed at. It is super luxurious, beautiful private cabanas, good food and very attentive and nice staff. This is the perfect place to disconnect and recharge. We stayed there for 3 nights. Also the beach in Arugambay is really fun with nice waves.

Sadly you cannot go into the sea at the hotel beach but they have a free shuttle service to get you to Arugambay beach (only a 5-10 minute tuktuk drive).

Beautifully kept property and the staff are amazing. They did a fantastic job. Food was delicious.

Honeymoon Hotel! The staff was really friendly, they take care for everytinh we ask. The resturant which where you get all your meals was great, the thing for me was a bit different that, it's not a buffa it's order by menu. But again the foos really good and fresh. The rooms was great, the AC working really good. There is no sepration betweeb the showers and the rooms. And also the Wifi was not too strong. Thw sielence there was amazing. Perfect place for Honeymoon. Location wad a bit disappointed. Coz outside the hotel there is nothing to do. You need to take a tuk tuk to Arugam. Most of the time we stay the hotel.and enjoy the atmosphere and the quiet place. I'M HIGHLY RECOMMENDED

The stuff was great, everything was really good truly recommend

The location is a bit far from the city but it’s about only 15 minutes by car

We stayed before the main season and everything was lush and green and all the animals pass by to nibble on the grass. The service was exceptional and I cannot say often enough how friendly and helpful all the staff are. We had a lovely time, the staff went out of their way to fulfill our kids wishes, from printing out colouring sheets at reception to letting them bake a cake with the chef or mix a drink behind the bar. We were given a surprise present at the end of our stay and would definitely come back here. Thanks for everything jetwing surf!

We loved everything about our stay at Jetwing surf, we have an incredible safari, room was stunning and pool was lovely.

I was so incredibly disappointed that when we extended our stay for one extra night (because we loved it so much and the price mentioned on booking.com was in our budget) the manager of Jetwing surf lied and conned us into paying over 200% more. We would not have minded if the manager had been honest when he confirmed our booking in person to us, if he had then said they couldn’t do it for the price shown on the website- we would have gone elsewhere, but he left this detail out and we ended up with a sour taste at the end of our stay that made the rest of our trip very difficult as it took us way out of budget