HOSHINOYA Fuji

Menu a bit to be desired - maybe be better to stay away Otherwise very nice and great spot for Mount fuji

Every thing was good

Ein traumhafter Ort!! Wunderschönes Zimmer, einzigartiger Service, tolles Essen, traumhafte Anlage und Umgebung

This place is absolutely stunning! We felt in complete bliss from the moment we arrived snd sad to have left. It was a great relaxing break after Tokyo. The service was incredible, all staff was lovely. The views from the cabins were absolutely STUNNING! We were blessed enough to have clear views of mount Fuji! The attention to detail from the backpacks to the small feeebies were lovely. The food delicious!! The WAGU STEAK was cooked to perfection and we also did the pizza makonv experience and it was probably the best pizza we have ever had! We will definately be back

Staffs are friendly. One comment is that when we came back to hotel after 7pm on one occasion the reception was closed and we were given a telephone number to call for transport to fetch us to our room. However, after many calls there were no response. Similar experience when we went out of hotel early at 7am, but when we came back to hotel at 9am and pressed the door phone for transport to our room. Again there was no response from the hotel and we ended up walking our way back to our room. It was tiring as we walked up steep slopes.

Great view

Esperienza molto positiva, avevamo già scelto Hoshinoya in passato e si conferma una garanzia. Ottima location e stanze magnifiche. Vivamente consigliato!

Hoshinoya Fuji provides the BEST view of mount fuji, incredible food and service! I 100% recommend this hotel to anyone, we look forward to going back!

夏天嘅露台好多昆蟲，好難體驗露台用餐，若果在露台可以安裝一些如防蚊幕會更好 住了三天兩夜，每天也能望住富士山又真的很幸運喔

GORGEOUS VIEW of the mountain! Wonderful in-room breakfast basket. Great location.

Astonishing views, right in front of Fuji and

Es ist ein ganz besonderer Ort und wir haben den Aufenthalt genossen! Ich habe lediglich zwei Anmerkungen .. in dieser Preisklasse darf es gern etwas weniger vorgegeben werden, das macht den Eindruck das der Gastgeber seine eigenen Abläufe optimieren möchte. Es passt wohl auch nicht zu dem Anspruch des Hauses wenn man dem Gast nach Chlor schmeckendes Trinkwasser bereitstellt, da sollte bei ca. 1000 USD ein gutes Wasser machbar sein ohne in die Minibar greifen zu müssen. Frank

Stunning tranquil property. Room, views, restaurant all perfect!

Rooms were lovely and the views were incredible. The staff were very friendly, helpful and polite. We enjoyed the dining and activities on site immensely. A word of caution: the resort is a fair distance away from Kawaguchiko and it was difficult for us to find taxis consistently. So if you plan on staying primarily at the resort it’s not a problem but if you’re a “get out and about” type of traveler be prepared.

Increíble hotel

The Hoshino Group always serves delicious meals, so I am always satisfied. The view here was beautiful and I was very satisfied.

Really amazing and restful stay. We stayed for three nights and felt very refreshed after the stay, having experienced the delicious food offered and enjoyable activities (we did the early morning canoeing, aerial stretching and rented a bike to cycle around the lake). This hotel is not for people squirmish about bugs or those looking for extreme lux. This hotel is for people seeking lush greenery, great views, and taking time to detach and relax.

Had a really great time, the location & amenities were perfect. Had a nice unobstructed v

Magical hotel with views of Fuji (if you are lucky). Shabu shabu hotpot in room was really special for us

Incrível hotel, Com vista impecável do Monte Fuji. Hotel lindo com pessoas prestativas ! Muito caro, mas vale a pena

飯店的環境設備飲食都無可挑剔,工作人員親切細心專業,非常棒的飯店!

The cabin meals were great, our favorite was the shabu shabu. Everyone we interacted with was helpful and kind!

Whole experience was amazing. Property was in a beautiful setting overlooking Fujisan and lake Kawaguchiko. Service provided by staff was beyond my expectations, care and attention to detail in everything from the check-in experience to organising our meals and activities was excellent.

Very artistic place. Truly excellent staff. The nature of the hotel supported our hiking trip. Also, the views from the property are stunning and unique. Additionally, we loved the food.

Hotel room is super nice. We were lucky to see Mt Fuji, wow. Staff is amazing, nice and hard working. Property itself is far from Kawaguchiko town, and cannot get off the hotel property without a drive from staff. Cannot give it less than 5 stars because of that view from our room.

georgeous hotel and amazing staff

Amazing stay

Amazing place with a spectacular view of Mount Fuji

The property is amazing. So beautiful, peaceful and serene. Aside from the that, the staff could not have been nicer and more accommodating. What a great stay.

La mejor vista a Mt Fuji

This property was fantastic. With inspirational views of Mt. Fuji from every room, to the peaceful surrounding forest, it was exactly what we were looking for, especially after the hustle and bustle of Tokyo. The food was delicious and the staff went above and beyond to make our stay exceptional. The shabu shabu hot pot dinner on our porch with the view of Mt. Fuji was one of the best dining experiences I've ever had.

The staff were amazing! They greeted us and helped us with our luggage as we were taken to our room. We had a clear view of mt Fuji on our first day as the sky was clear. We had the meat shabu for dinner and it was such a vibe and was definitely worth it. Don’t get the red wine broth shabu tho. It’s an acquired taste. We also ate breakfast at the restaurant available. It was a hike but I think you can call the hotel van to take you up there. the restaurant food selection was ok. The pumpkin soup was the only thing that we liked. On our second morning, we ordered the breakfast bread box which had soup, bread, chicken salad and coffee and rlly hit the spot before we had to check out of our rooms.

Amazing hotel with fantastic views of Mt fuji. Loved everything about our stay here.

Very good guest experience

Hoshinoya Fuji is just so beautiful and serene. We stayed for two nights and had the most comfortable bed we slept in during our long trip to Japan. Service was very quick and gracious, always there to book a cab for us (no uber in this area) or bring us an in-room curry at the last minute. Donald hooked us up with amazing recommendations for hiking Mt Fuji and Aokigahara Forest. The breakfast and dinner prepared by the hotel were plentiful and delicious. The walls in our room were a little dirty seemingly from people’s suitcases rubbing against them but overall the room was absolutely incredible with a stunning view of Mt Fuji, very quiet and comfortable. There were also outdoor backpacks to rent for free that had things like binoculars, cushions, and little fig/granola type bars in them, which was great so that we didn’t have to use our travel backpacks! Our favorite feature of this hotel was the patio set up with had a table on it flanked by large cushions and lined with a heated blanket that we fell asleep sitting at the first night! It is the size of a bed and just as comfortable/warm, but outside!! We loved it! The only things we would change are 1) the shower - it’s a handheld in a bathtub that makes it really easy to spray water all over the bathroom if you’re not careful… maybe just add a normal shower head? The pressure and temperature were great though. And 2) an outdoor hot tub! 😆 Thanks for a great stay, Hoshinoya!

還不錯，期待有機會能再去住。 希望有更多繁體中文的體貼服務。

멋진 전망과 룸컨디션, 훌륭한 고객응대서비스 모두만족스럽습니다. 단지 체크인과정이나 이동 동선이 번거롭네요

Lovely place

很棒的體驗

This place offers a very unique experience with spectacular views of Mount Fuji, which are even better than what the website shows. The staff is very friendly and polite, and the food exquisite. I would go back anytime.

My favourite stay ever! If you like somewhere quiet, with some tranquility, relaxation and nature, this is perfect. The view of Mt Fuji with the kotatsu under the night sky made this so memorable. However, keep in mind that the location is remote, so is more ideal as a stay within the properties. You can get a taxi in and out, but can be a bit of a hassle.

A Life-Changing Experience at HOSHINOYA Fuji I recently had the privilege of staying at HOSHINOYA Fuji, and I can say with absolute certainty that it was a truly life-changing experience. From the breathtaking views to the exquisite attention to detail, every moment spent here was unforgettable—but what made it truly special was the kindness of the staff. A special thank you to the individual who delivered my cheese and fruit platters and wine on February 10, 2025. The genuine kindness, warmth and care in her service made it feel like more than just a meal—it was a gesture of hospitality that spoke volumes. That same evening, I had the pleasure of sitting and speaking with her during the movie screening. That simple act of connection, of shared conversation and kindness, was a highlight of my stay. It’s rare to find such heartfelt engagement, and I am deeply grateful for that moment. Truly made this Canadian in a foreign place, feel welcome and calm. I. Alignment with the beautiful scenery! HOSHINOYA Fuji is not just a destination; it is an experience of tranquility, beauty, and human connection. The staff here don’t just provide service—they create memories, and for that, I cannot thank them enough. I leave with a full heart, clear mind and a profound appreciation for the kindness that defines this incredible place. To the entire team: thank you for your warmth, generosity, and for making my stay something I will cherish forever.

Perfect escape! Perfect view of Mt. Fuji

服務人員親切、工作效率迅速。

非常好

My stay at Hoshinoya Fuji was truly unforgettable! We were graced with a beautiful view of Mt. Fuji throughout our stay, and on our last day, we were lucky enough to see it in its full, clear glory—a moment I’ll cherish forever. The staff were impeccable—welcoming, attentive, and consistently ensuring every aspect of our experience was perfect. From the stunning scenery to the exceptional hospitality, everything exceeded our expectations. I’ve already recommended Hoshinoya Fuji to my friends, who are eager to visit, and I’m looking forward to returning myself. It’s a truly magical retreat!

Beautiful view and experience

房間就能看到富士山，視野無死角。 因為遠離市區，所以出行不方便，建議自駕，因為計程車也不好叫，即使有觀光巴士，因為車程和等候也是不小的時間。 如果要離開星野富士則需要打電話同之前台接自己下山，他們會詢問是否需要幫你訂計程車。 山下就是自然生活館，如果搭乘周遊巴士，可以選擇自然生活館下車，步行10分鐘即可抵達接待中心。 附近僅有自然生活館，要便利商店的話建議在其他地方買完再來飯店。 Main dinner適合飲食習慣較健康的族群，room service晚餐的壽喜燒牛肉非常好吃，建議搭配他的tororo沾著吃，tororo是用山藥長芋等打成黏稠狀的食物，配著吃不膩。晚餐的話服務人員會在1個半小時後來收拾。 如果你想好好享受假期不是追行程的話，一直在飯店裡其實很舒適，早上有森林伸展（免費）煮咖啡（免費）有自制香精（免費）劈柴體驗（免費）下午茶(免費）這些可以享受。最高處的library cafe可以讓你很放鬆的享受時光

No me gustó el trato

Fantastic views of Mt Fuji. Great hotel for a couple of nights to chill out after a trip to Tokyo.

It is very beautiful place snd it would be 100% relaxing if there will be more flexibility with booking restaurants and other activities. We stayed three nights and were unable to go to restaurant of our choice. Otherwise, staff was very friendly and helpful, view of Mt. Fuji from balcony was wonderful when weather was right.

The view was excellent. But we needed to have hotel car from hotel (in the middle of mountain) every time, so we had to return to hotel quite early.

Location of hotel is excellent for full view of Mt Fuji. However, it may be tricky to locate if you are taking public transport. Staff are friendly and service is excellent. Not for travellers who are in a rush. Take time to enjoy the peace, tranquil and refresh oneself.

The staff were wonderfully friendly and helpful. Unfortunately the 1 day/2 nights we spent here were rainy days. Our canoe experience was cancelled of course. And after half a days time, we felt very restless and a bit trapped. The compound overall is quite small. We thought we could take a hike in the drizzle but there were not any paths through the trees, as advertised on their map. We walked up and down the compound (a lot of stairs) to find a trail but the trails were either blocked off (due to rain) or non-existent. No trails were clearly marked. To get in and out of the compound you need to ask the staff to drive you a short distance to a lower parking lot area, where then you would have to call a cab to go "into town". Given that we were there for a such a short time and had a scheduled dinner and 1 mid-day activity (the smoking workship), it didn't make sense for us to make the trek out of the compound. The smoking workshop was not so much of a "workshop" but a quick 15 min. demonstration of woodchips, tabletop smoker, with a charcuterie board. It left much to be desired. The in-room shabu shabu and sukiyaki was delicious and the highlight of our stay. I do wish however, the vegetable pairings were different for the two meals but I understand that it's local ingredients. Eating on the balcony under the heated blanket was also the most unique experience of Hoshinoya. We also never got to see Mt. Fuji due to the weather.

超讚的旅遊體驗，最美麗的富士山河口湖的景色盡在住房內，在這裡可以完全放鬆心情享受慢活，一生值得至少來住一次！

One of the most memorable places I have ever stayed. Stunning architecture and the view - wow! The staff couldn’t have done more for us and the attention to every small detail was exceptional.

I had an amazing experience at Hoshinoya, a resort that truly immerses you in relaxation. The view of Mount Fuji is nothing short of magnificent and majestic.

10/10 experience. Beautiful hotel with amazing service. Highly recommend. If you stay here I suggest dining in. The hotel is a bit remote so best to make use of on site dining and their many activities.

Beautiful hotel, but was surprised that so many things were chargeable, wished that it came with some more affordable dining options, or at least transport to town made available.

Very friendly staffs and we had a super satisfied experience.

Best view and services

Most amazing view very friendly helpful staff loved my 3 days there in the forest

Love everything of the property, the Fuji view is absolutely amazing, staffs have been really helpful, we had a great time here

The spectacular views of Mount Fuji from our room and the lovely balcony with a fireplace. Being in the forest and surrounded by nature was delightful. The service and staff were amazing.

Amazing stay experience with the breathtaking view of Lake Kawaguchi and the magnificent Mt. Fuji from your room literally in and out. The room was tidy and spacious with the ceiling tall window and the comfortable terrace sofa. The staff and the service was very friendly, approachable yet has a first class detailed hospitality. The property was highly designed well on how you spend the time in both in the room and in the woods by the nature. Definitely recommend for any group if any age!!

Beautiful experience!

Excellent service and absolutely good viewing Fuji mountain!

The mountain Fuji view was spectacular. It is something that has to be experienced, because words can’t really describe it. The facilities and stuff were excellent, and a 2 nights stay would be good enough to enjoy the place.

Excellent hotel location that provides full view of Mount Fuji. Staff are friendly and helpful. Food is of good quality, especially the beef shabu shabu. Music performance in Cloud Terrace was enjoyable but wish it was longer.

We had an unforgettable sweets stay here! We felt happy enjoy with the warm and thoughtful services and the smiley face with all the staff. Especially the surprise cake and the flame photo for my birthday, it felts so sweet! And we do love such a beautiful resort and the fantastic Fuji view, it's a very harmony and great design, it makes we felt it was a perfect stay and we'd love to come back!

Resort in glamping style. View from room is stunning, as well as other area in the hotel. Very photogenic and instagrammable.

The best hotel in Kawaguchiko! Highly recommended!

The location was spectacular and the staff went out of their way to make sure we had a positive experience.

Unbelievable view!!! Lots of space to relax and enjoy nature. Bugs may get into your room. But it's glamping, so not a problem.

Very nice and unique environment! Would be even better if the arrival instruction is clearer. (Late arrival in particular)

Excessively long check in procedure.

Despite it being cloudy and rainy during our entire stay and not being able to actually see Mt. Fuji, we had a fantastic time at Hoshinoya. It's truly a unique experience and worth every penny in my opinion. The facilities were top notch and staff couldn't have been more pleasant. The food, while definitely on the more expensive end, was very well prepared. I hope to come back someday to actually see Mt. Fuji!

Beautiful place. Definitely an awesome glamping experience. Would go back again!

We had an amazing night stay at Hoshinoya Fuji during our 2 week trip to Japan!!! We travelled from Hiroshima - taking the Shinkansen to Tokyo then Chuo Line to Ōtsuki and then the Fujiku Railway to Kawaguchi Station and a taxi to the hotel reception. We picked a backpack each (containing binoculars, water bottle, pillow, head torch and biscuits) and were driven to our cabin where we were provided with tea and an overview of the hotel services and facilities. We ordered the “Glamping Curry” for dinner which we ate on our balcony overlooking Fujikawaguchiko, and then the “Morning Box” for breakfast with clear views to Mt Fuji. We were worried when we arrived that we may not see Fuji because of the cloud cover but by the morning we had a clear unobstructed view (worth waking early!). The cabins are clean and modern. The staff were lovely and accommodating. There were a great number of complimentary activities (such as water colour painting and afternoon sweets) and others which were additional charges if you were so inclined (such as pizza making and canoeing). Lots of stairs but don’t let that deter you. Overall a memorable experience which was worth the extra $$$ for a night of luxury overlooking Mt Fuji. Arigatōgozaimashita Hoshinoya Fuji 🗻😊

Love this hotel with friendly & attentive staff. The view from my cabin is superb with Mount Fuji always in front of me.

Quality was high but with the following exceptions: Bed not particularly comfortable Food choices not great Loads of staff but organization lacking Wifi problems

Great overall experience. Looking forward to trying out the other properties

Wonderful place for glamping,nice staffs ,you can see Mount Fuji from the room anytime you want !

This hotel really is a one in a lifetime, special place to stay. Absolutely gorgeous views. I read some prior reviews mentioning the food was expensive and not very good. It’s true the food is expensive, but it’s absolutely top notch and worth every penny. I had the best steak I’ve ever had! Make sure you dine in the restaurant. Other than, make the most of your money by enjoying the amazing views from your room day and night.

It was a pleasant stay at Hoshinoya Fuji! The room is spacious, clean and up to my expectation. The view from room is spectacular and cannot be found elsewhere. It definitely worth the price just sitting at the balcony for the whole day. The meals are superb! The whole dining experience, especially the inroom balcony breakfast is definitely worth-trying. Nevertheless, I am a bit disappointed on the choices of activities and accessories. Upon our arrival, which is only around 3:30pm, we are already told the choices of our bag packs are not avaiable. We also try to book in advance, say a few months before, but almost all activities are either full or out of choices. For the complimentary activities, i wish them to be a little bit longer and more in depth. Take for example, the wood chopping experience, they only let u try once (like in 5 seconds only) and would expect to pass to others. As for the coffee making, you simply pour coffee from the coffee pot (instead of what we expect to at least filter the coffee by ourselves) to your cup and that's the end of experience. After all, the staff are helpful and the whole experience is memorable. I will recommend my friends heading there :)

I've spent 3 amazing days at Hoshinoya Fuji for my birthday. The time spent is amazingly peaceful and beautiful. The staff are very polite and helpful, always making sure we understand how to spend our time there. First check in, staff took our details to confirm our booking. This is also where u get to choose the backpack you want. then we are brought up in the super cool red jeep to the 2nd reception area where a staff will explain everything from room to food and activities you can enjoy. This is also where you decide on your meals and make the bookings for any activities you want to take part during your stay. Once all these are done, you will find your way to your canin and start your adventure in the resort. Lots of walking and climbing of stairs. The room and the view is AMAZING! Love everything in the room Especially the balcony. Thats where i spent a lot of time in the afternoon, feeling the chill wind, slipping fruit beer and staring at Mt Fuji. Dining at the balcony is such an pleasant experience and I LOVE all the food. We got to cook our breakfast on the 3rd morning on the deck. I even got a pretty Birthday cake from the resort. We spent time exploring the grounds of the resort and walked down to the lake to take gorgeous photos of Mt Fuji. Overall, the stay is Fantastic and i promise myself i will go back again in the near future. If you are considering, just go ahead and book your night, you will not regret it.

This place is magical. The views of Mt. Fuji are fantastic and the hotel goes above and beyond to make the stay comfortable. They provide backpacks, happy hour, snacks, coats, rain boots, and anything else you could need to have a great time. The only thing that isn't great is the food in the restaurant was just OK. If you've got the time stay here.

Excellent staff, very unique experience! Calm and peaceful place in the mountainous area right next to Fujikawaguchiko. Exceptional staff in Hoshinoya Fuji!

Beautiful garden style, traditional Japanese garden. Room was nice if you select private open bath room. However, no cold water supply after 11pm.

Charming surrounding and forest. Amazing good and lake actives

Service is excellent but restaurant is very expensive.

Just fantastic!

It is nice hotel surrounded by the mountains. Food is bit difficult as we only had very few options. And basically it was hard to go down to the town centre. It would be better if the staff could speak more English as reception is far away! Overall, it was very memorable expernces!

Best glamping experience and with the Mount Fuji view in the room on top of that, there is nothing more to ask for. The hotel service is excellent and just like other Hoshino hotels, the attention to detail of their services makes you want to go back again and again.

I was in room 303 and it was perfect. My bed was comfortable and linens were great and the room was clean. No TV but the modern conveniences were fab. Speakers throughout the room for music etc. My terrace had a fire and direct view of MT Fuji - it was spectacular the whole experience was easy and fun I got breakfast in bed. It was wonderful, so much food and you got to eat it on teh terrace overlooking Mt Fuji - it was amazing. If you book through hotels.com - you do have to email them and get reservations etc. They have tons of activities and meal options. look on their web site and review and email them. Take the bus from Tokyo station then a cab from the train station - super easy.

We stayed at hoshinoya Fuji for two nights as a finale to our honeymoon trip in japan. The hotel site was beautiful and carefully designed to capture the view of mt Fuji and bland into nature. We were in a king bedroom which offered an amazing mt Fuji view from both the room, balcony and bathroom. We took full advantage of the view by ordering in room meals such as the curry dinner and box breakfast (curry was a little small but box breakfast was great). We also reserved the Dutch oven dinner at the outdoor forest kitchen- it was really fun, our cook master helped and guided us through cooking local wild boar and deer meats in Japanese style and introduced us to a few interesting Japanese wine (local Chardonnay, Merlot etc) He was very friendly and even surprised us with a little mt Fuji cake for our honeymoon celebration. There were a lot of complimentary snack/wine/activities hour at the hotel and it was easy to walk around the adjacent area to visit the beautiful lake, maple corridor and museums. The hotel staff was extremely professional and gave us a lot of recommendations of where to go. It was a really calm and wonderful stay in the nature. We were extremely well taken care of and had a really fond memory. We can’t wait to stay with them again and check out other hoshinoya locations.

I was so impressive with the splendid hotel. You can enjoy the view of Fuji Mountain on everywhere you go. The hotel can called the glamping style which is contained glamorous and camping. The morning box on the kotetsu outside the bedroom is super perfect. But all activities and meals are not including in the room charge. You have to pay for the addictional. You can take the retro bus and drop at the no.22 and walk to the hill to see the hotel. Anyway, I would recommend for the couple, it’s perfect. Rowing among the ducks in the lake kawaguchiko.

All staff went above and beyond to make our stay comfortable! It is unbelievable experience, a must if you are staying on Lake Kawaguchi.

We had a wonderful time staying at Hoshinoya Fuji. Personally I have stayed a number of times at various Hoshinoya resorts, so I had high expectation this time as well. This time is no different, they have exceeded my expectation! The service provided by the resort staff is excellent, the Mt Fuji view from the room was absolutely stunning, to the point none of us wanted to leave the room and just wish we can stay there longer! The only suggestion I have is if they can provide a shuttle bus service to and from Kawaguchiko, then it would have been perfect for tourists like us who didn’t hire a car. Look forward to our next stay here again.

Superior stay at this fantastic hotel! The staff are friendly and accommodation at all times. Whike we didnt get to see Mount Fuji during our stay due to weather, we highly enjoyed our room facilities and surroundings. We highlyrecommend it!