Homewood Suites by Hilton Needham Boston

Big rooms, great kitchen and well serviced with glasses and plates even. The rooms are really spacious. There is a great laundry facility and the breakfast was good! Nothing in the area, but close to things by car.

I wish it were walkable.

The staff was the best. Breakfast was great. The room was clean. Easy check in and out. We arrived an hour and a half early and our room was clean and ready for check in. I love that they text you when you check in and ask if everything is going good and you can text back if you need anything. We needed more towels upon checking in, so I sent a text requesting towels, and they were delivered immediately.

I was disappointed that the pool was not available, but with that being said, we found a great beach and took the kids for some fun in the sun. I think they can use more handicap parking spaces.

Everything was OK. Staff was very helpful. I left something important in the room, and I wrote an email asking the hotel to look for it. I hope they find it and I can get it back.

Everything was OK. I wanted to have a drink on the weekend, but the bar was closed. No problem for I was explained that most customers go on week days.

everything was amazing as far as the location it was convenient for where i was going apart from that i have no point of comparison, and don't know the area.

Good sized rooms with basic kitchen facilities. Great gym and pool. It was a pity the pool was closed but it is nice to know there is one for a future stay. Staff is VERY friendly.

- The pillows and beds are too soft for some people. - Breakfast was good enough but not outstanding. There was a bit of everything, but could include more fruits, yogurt options, healthy options. - Not much to dine in the vicinity.

Good job

Good clean

Breakfast was pretty good, lot of options. Pillows were terrible. Room was very nice. Clean, good condition, spacious. Housekeepers were friendlier than front desk staff. Very disappointed to learn that the pool was out of service. Would stay again.

Clean, updated very nice rooms!

الافطار غير جيد

No drive up undercover as it was raining that day

thumbs up!

n/a

Es war alles Bestens. Schönes grosses Zimmer mit Küche, war alles da was man brauchte, toller grosser Kühlschrank mit Gefrierfach. Die Betten waren bequem, Ventilator im Schlafzimmer zwei grosse Fernseher. Das Frühstück war abwechslungsreich und für amerikanische Verhältnisse sehr gut

Nice spacious rooms, great for families.

Stayed here for one night before s medical procedure. Easy access from the highway and an easy trip through back toads to med facility in Needham in the AM. Hotel was very clean. Front desk friendly & efficient. Suite 619 on the top floor overlooking the highway was large and quiet ( good soundproofing!!). A sign on the elevator says $0 Doordash fees for hotel guests. Breakfast in the AM was very good-lots of hot & cold choices. Fitness center was modern & well-equipped including a back/ leg stretching chair. Indoor pool was closed for refurbishment during our short stay. The bed was among the most comfortable I’ve ever had at a hotel.

I stay here often. Close to Babson College

Check in person was not professional.

Convenient location

Old furniture in the room, especially the pull out couch and the lounge chair, minimal silverware, no sponge for dishes, and bright light on the smoke detectors blinks all night. We’ve stayed at several other Homewood Suites, and this one is much more tired than the others.

I was not notified that they only clean the rooms every other day, so was very surprised when I arrived to the room after a long day to find it was not cleaned. The seating options for the breakfast rooms are very uncomfortable. Very few tables with regular chairs, you have to seat in a very low and uncomfortable sofa.

I like the cleanliness and location.

The elevators were very slow, the washing machines had broken down, and the pool was not available to use.

The room was very nice we were happy with the layout and kitchenette was stocked appropriately. The parking was nice and convenient as well. There was a fair amount of washer and dryer for everyone to be able to wash their clothes in a timely manner.

We chose this location for the price and for having a pool. The pool was closed the entire length of our stay. The included breakfast every morning was the same food choices everyday barely a change up. Was primarily tex Mex themed while we love that for breakfeast sometimes it was not appetizing as it was overcooked and not appetizing in appearance. The breakfast just wasn't worth that being included in price of the stay was disappointing and made us sick the couple times we tried to eat it. If we ever went back to stay near Boston I would try to find another location to stay at unfortunately.

Clean, convenient to our appointments. The breakfast was good and our room clean.

Clean & comfortable. Helpful friendly staff.

location pretty isolated but near highway so it was fine.

the carpet in the room was not great. didn't provide warmth in look or feel.

Rymliga rum med litet kök/kylskåp, fri parkering.

Frukosten var ganska tråkig.

Clean room and free breakfast

Carpet in hallways could be updated

Location convenience to service my clients. Clean, and safe environment

The indoor pool is still out of commission, more nearly two months now. Don't advertise pool if it is not operational!

o café da manhã poderia ser melhor e ir até um pouco mais tarde.

Not applicable

Not applicable

We stayed here for a few youth soccer games in the area. The location is fantastic. We easily got to Newton and Westwood for our games and the area has many good restaurants, liquor stores and shops. The hotel itself has clearly had updates. The lobby area is very pretty. Perplexing to us, the lobby bar is only open Monday-Thursday. As you can imagine, a group of soccer parents would have enjoyed some drinks in the evening and the hotel would have made some good money. But it was not. The free breakfast each morning was very good. Sunday mornings hot food had a few different items than Saturday's did. They had a little breakfast taco bar set up Saturday which was a hit. Fresh bagels and pastries, coffee was always full. They were a little late with the setup Sunday morning but it was all out by 7:10 or so. Rooms are very large as they're all suites. We didn't need the kitchen but the full fridge and drinkware in the cupboards came in handy. A negative was the fact that there was no water in the ENTIRE HOTEL when we checked in Saturday. They had to replace a pump or something. The guests who were already in the hotel were not notified and we were not notified at or before our check-in. That's not good customer service. It was back on within the time frame they gave me when I inquired at the front desk. Grab and go area was well stocked. I had to ask for my 2 free waters being a Hilton Member and was told I could just grab two from the cooler. That works but I did have to ask. Plenty or safe parking. Overall a good stay.

I had the displeasure of arranging a corporate stay at this establishment for my colleagues, a decision I now deeply regret. Despite my proactive efforts to secure a proper tax invoice through every conceivable channel prior to arrival, the hotel proved utterly incapable of fulfilling this basic requirement. The management/reception saw fit to deflect responsibility onto Booking.com, who—quite rightly, in my view—maintain that the obligation to issue the receipt lies solely with the service provider. What followed was a masterclass in lethargy; despite half-hearted attempts from the booking.com and numerous direct inquiries from my side, the hotel met our pleas with a wall of stony silence. This administrative failure is not merely a nuisance; it has resulted in a financial loss of nearly $5,000, as the lack of a valid invoice renders the expense unaccountable. To describe the service as 'substandard' would be a generous understatement. It is profoundly disappointing to see such a complete disregard for professional conduct from a Hilton-branded property. One would expect a modicum of competence, yet we were met with nothing but negligence.

la grandeur de la chambre, le calme, l'amabilité et la disponibilité du personnel

manquements dans le nettoyage des ustensiles de cuisine à la prise en charge de la chambre, l'absence de ventilation dans la salle de douche/toilettes

Very clean and comfortable. Large rooms.

The room was not cleaned and look like it is only done every other day

The manager wasn’t a very pleasant to us

Value added breakfast and WiFi.

I am very satisfied with my stay.

יש מקום לשפר את המזון החם בצים קשות ועין סוסג איכותי יותר

Location was great for visiting my son and his family in Needham. Have stayed here for several weeks each year for the past 5 years. Free breakfast is always great and the staff keeps hotel in excellent condition.

Nothing.

Limpieza y comodidad

Free Parking.

I recently stayed at the Hilton in Needham and was disappointed with several aspects of the experience. Room service is not available 24 hours, and when it is available, the quality of service feels far from professional. Basic requests took longer than expected, and the overall attention to detail just wasn’t there. Breakfast was another letdown. The selection was very limited, the food quality felt cheap, and even the coffee was noticeably low grade — not what you’d expect from a Hilton-branded property. For the price of the stay, the overall value simply wasn’t reflected in the service or amenities. This hotel needs to significantly improve its food quality, service standards, and overall guest experience.

It looked good but did not have the chance to enjoy it

Conveniently located to Boston Ballet in Newton, friendly staff, well equipped rooms with appliances that made it "homey", comfy beds, and a fabulous breakfast! I absolutely loved the pork carnitas!!! Great idea!

Nothing

Breakfast to low.

The kitchen and living room were large. It was nice to have a separate room for the bedroom.

There needs to be better light in the bedroom area. The desk needs a lamp.

This is becoming a go -to location for team trips. Great location, near the highway and shops.

The cleanliness and location really stand out as positives. The room is large, with a well considered layout. The breakfast far exceed most hotel breakfast buffets in quality.

Two thoughts, first a complimentary bottle of water in the room would be appreciated. Also, I would like to have a QR code to tip the cleaning staff. I don’t carry much cash these days.

Good size room comfy suite

Remote location bar wasn’t Open in hotel til Mon to Thurs

Value

All good

מלון מעולה, חדרים גדולים ונקיים מיטה נוחה מאד שירותים רחבים ומודרניים חניה בחינם ממוקם מחוץ לעיר בשכונת נדהם על גבול ניוטון. כחצי שעה נסיעה למרכז בוסטון ארוחת בוקר אמריקאית סטנדרטית. צוות נעים ומסביר פנים. ניתן לכבס ולייבש תמורת תשלום 2 דולר לכל מכונה- השתמשנו בשרות והיה מצויין

אין

Everything else was satisfactory.

One front desk staff member showed an unexpectedly unfriendly attitude. He appeared unwilling to assist, did not provide the complimentary water that was included, and responded in a confrontational tone even to simple questions. This level of service from a hospitality professional is unacceptable and significantly impacted the experience.

Staff was very friendly. Clean. Great location.

The room was clean

The breakfast

The breakfast was amazing. Room was clean and comfy

Nothing.

Great room! Excellent breakfast.

Breakfast and room size is big

The front desk staff was extremely rude and responded unpleasantly even to reasonable questions.

This stay was for 3 nights. The rooms are comfortable however the service was mediocre. Upon arrival we received a text to see if we needed anything, I asked for coffee pods and I never received them or was acknowledged. We brought bathing suits hoping to exercise in the pool during our stay and the pool was closed the whole time. After breakfast the coffee was supposed to be available but all the cups were gone. When I asked for a cup, the attendant was clearly annoyed. Hilton used to have much better service, disappointed in this visit.

I absolutely loved the hotel! The staff was welcoming, the room was spacious, clean, and cozy. The breakfast buffet was tasty, and the unlimited parking was a big plus. The location made getting to the highway a breeze. Definitely the best value for money—I’d stay here again without hesitation!

N/A

The hotel is very clean, nicely updated and has all the amenities that we were needing for our stay.

waitined 45 miutes for front desk attendent5

Clean and large room, quiet, solid free breakfast buffet, decent water pressure, right off the highway. While certainly not a luxury resort (and not meant to be) this hotel offered everything it promises with excellent quality and a reasonable price. Would stay again if in area.

Clean & comfortable

Didnt use but looked nice

Great hotel. Seemed to be new or newly renovated. Large, very clean rooms, great breakfast, nice staff and a good location! I would definitely stay here again when I’m in town.

Very clean, which is a top priority for me.

We had great time. It was very big room for 5 people. Very recommended

Very clean. Great staff.

The room was very large and nicely laid out. The bathroom was a bit on the small side, though. The bedding was OK, but not as luxurious as we would have liked. Too few pillows, sheets and duvet were rather modest. Breakfast was very good. Tasty, varied, high quality food and very attentive staff. And we had a lot of trouble getting the WiFi to work.

Our stay was amazing!! Very clean and comfortable. Stayed for 2 nights

Comfortable and quiet rooms, bed, good shower . Nice breakfast- lots of choices.

Very clean, safe area

Nothing

Rooms are nice and big and clean

Very clean, helpful staff, good breakfast buffet

Internet connection was very weak and dropped off frequently. We paid extra9.95 each day but we only got access to it on one occasion. Most of Staff was not familiar with it. Transferred me to a 3rd party tech support but they couldn’t find Homewood hotels in their lists so no help there.

Staff very pleasant on check in

Comfortable bed

Sealed room- windows don’t open so cooking or any food odors permeate. Toilet does not have a working fan either. These are problematic. Single ply toilet paper is a useless and wasteful item. People end up using much more paper because it’s not absorbent. Better to use quality toilet paper.

Despite the feeling of being in the middle of nowhere, the hotel is fine. The big downside was the very low pool water temperature. It felt like we entered the ocean in March not an indoor pool.

Breakfast, room, location, manager

n/a