The Eccleston Hotel; BW Signature Collection

We were upgraded in arrival to a stunning room.

I think maybe new management & chef..food wasnt like it used to be. Alcoholic drinks very expensive!

Helpful and friendly staff. Good room which was value for money

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Very comfortable, only a short stay but everything that was needed!

Staff were lovely and friendly rooms spotlessly clean bed very comfortable had a bite to eat was really good

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The Hotel was comfortable, clean, easy to get to nearby venues. The staff were more than helpful.

Great accommodation. I slept very well, the bed was very comfortable, the blanket was warm. The room was clean and comfortable, you can make yourself tea or coffee. Great internet speed. The breakfast was excellent, delicious and plentiful! Very helpful and responsive staff, welcomed me when I arrived very late. Very good location, good public transport to the city center. Everything is great, I hope to stay with you again.

All the staff were friendly and professional, and the room was clean and well presented. The hotel itself is well situated and only a 10 min walk from the town centre and a bus stop right outside if you don't want a walk.

Very clean, comfy bed and staff was very welcoming and friendly 🩷

Got moved to suite as original room had no fan or kettle. Have stayed in the suite before and it’s very nice and quiet. Staff were very helpful

Breakfast 10/10 Food amazing staff couldn't be more helpful Location was perfect with buses Amazing bar and room

Fabulous room and friendly staff. Good parking.

Music from an adjacent property was loud

Great location and tbh best hotel in St Helens right now

So hot, no air con or airflow in the room.

The breakfast was good.

We stayed three nights (Thursday to Sunday) and on both the Friday and Saturday the room was not made up. There was nowhere to put toiletries in the bathroom, and only one hook on the back of the bathroom door to hang towels - there is plenty of space to put some hooks on the wall by the window, but there were none.

Entire ambience

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Everything

Nothing!

Breakfast was first rate

Being ignored at check in. The bar was busy on arrival and I was asked 3 times if I was being served!

The bar was very busy with few,staff on. The manager was very stressed and overwhelmed .

Lekker avond eten goed ontbijt

Voor een luxe kamer geen koelkast De kopjes van de koffie voorziening waren nog vuil en de vloer was ook niet echt schoon

Excellent.location was perfect, staff kind and helpful.

Shower tray a bit mouldy and stain on bathroom floor.

The staff

Room n*7 was not good. Outside was a really light lamp that was on all night long. And in general if was to hot and no fan or AC

Modern room and bathroom. Lovely staff

Would be nice to provide some water for guests.

Very clean. The staff friendly.

We stay to room no 4, one of the window the close sistem was broken, you can not close the window. For this reason, during the night sleep was very noise from outside. I get to sleep very hard, almost in the morning when was less noise.

Very friendly staff. Really clean and quiet in room. Food was excellent and wait times were short. Would definitely recommend.

Nothing to complain about. 10/10. Thank you.

Character property, good location, plenty of parking.

Bathroom could have done with being modernised and refurbed.

The location was ideal. It was clean. Easily located for travel

Minor issue but the shower is tiny. I’m very slim but could only just fit in it.

Plenty of parking. Descent size room good bar and restaurant on site. 2 x outside sitting area's.

Great food, location and staff

Bed was a little lumpy and the room was exceptionally hot

Spacious room, perfect location for my needs.

I stayed during a heatwave so with no aircon the room was very warm, but there was a small table fan in the room so that helped a little.

Well located and good value for money

The bathroom in our room was quite small

The room was small and the bathroom smelled like a fishpond. The staff were helpful and pleasant. Good location but definitely not 4 star.

The smelly bathroom no hot water on my last morning

Spacious

Music below having to squeeze through customers to get to are stairs for the room

Rooms were clean, modern and comfortable. Food from the main menu is lovely especially the roast! Staff bro helpful and friendly

Breakfast was limited and poor quality ingredients

Good location for access, although relatively busy road, big room, lively bar, nice breakfast.

Quiet even though it’s a busy pub. Had everything that was needed.

It was a little expensive for the area it was in even though it was a Saturday night . But as it was a friends birthday it was convenient.

Everything

Nothing

Very friendly staff

No make up room service

Location & parking good. What food we had was very good. Restaurant was used by locals both for breakfast/ lunch & dinner which is always a good sign. Beds comfortable. Good price. There is no lift to the rooms for those with walking difficulties.

If I have to criticise anything, maybe the corridors & stairs could be hoovered each day.

Excellent service politestaff who bent over to please.

Very little dislikes to mention

Ehrlich gesagt kann man dieses Hotel kaum beschreiben – und das leider im negativen Sinne.

Zunächst einmal beginnt das Problem bereits bei der Ankunft: Eine richtige Rezeption gibt es nicht. Man betritt lediglich einen Pub und wird von einem Barkeeper empfangen. Von außen gibt es keinerlei Beschilderung, die darauf hinweist, dass sich hier überhaupt ein Hotel befindet. Das Zimmerfenster führte direkt zu einer Terrasse, die problemlos zugänglich war. Dadurch entstand keineswegs ein sicheres Gefühl, da theoretisch jeder über die Terrasse bis ans Fenster gelangen könnte. Die Treppen zu den Zimmern sind extrem steil und für Personen mit eingeschränkter Mobilität praktisch nicht nutzbar. Die Kommunikation mit dem Hotel war ebenfalls enttäuschend – eine Anfrage bezüglich eines Early Check-ins wurde komplett ignoriert. Für einen Late Check-out wurden zusätzlich 20 Pfund berechnet, was angesichts des gesamten Zustands und Services des Hotels völlig unangemessen erscheint. Das Frühstück war geschmacklich sehr enttäuschend. Im Badezimmer befanden sich lange Haare an der Wand, und die Matratze wies gelbliche Flecken auf. Abschließend frage ich mich ernsthaft – beziehungsweise stelle diese Frage auch an Booking.com –, wie dieses Hotel jemals vier Sterne erhalten konnte.

Excellent staff, very friendly and attentive. Breakfast from the menu was also excellent and we dined one evening too.

We had a room at the back above the outside seating area which was slightly bigger so it was nice, however on a weekend above functions it was very noisy. The towels need replacing - ours had holes in them which was a shame as everything else in the room was great.

Perfect location, comfortable and spacious room, healthy and nice meals.

The very friendly staff. Refurbished modern bathroom. Comfortable bed with a warm light duvet in a perfect temperature room. Choice of continental (fresh croissants), yoghurt, cereal, fresh fruit or a selection of cooked options.

Felt like it hadn`t been vacuumed very well. Towels were refreshed for the second day, but the bed wasn`t made, even though I offered the (very friendly) cleaner to come in and do the room rather than wait until I went out. Being on the main road, unfortunately, I couldn`t have the window open at night.

Comfy bed. Reasonably clean. Food was lovely. Car park attached.

Check in was long. Workers were not attentive, walked past me loads on arrival, noone let me know they would be with me soon despite looking over at me several times. Again long wait to pay for dinner and staff not letting us know they had seen us. Bathroom was abit smelly of sewerage.

Everything! Staff are always friendly and efficient. Food in the restaurant is Excellent. Really good breakfast aswell. Room is always as described and spacious…and everything works, which isn’t always the case in some places. Have stayed here 3 times now and will stay again in the future. Very good value for money.

Comfortable room & friendly helpful staff

Room was full of flies when I checked after window had been left open on a hot day. Friendly & helpful staff helped me to quickly move room. New room smelled immediately of smoke and had to be sprayed (no other rooms available). Staff mentioned chefs had been smoking in area below room window. I was told check out was 11am, cleaners knocked on my room at 10.45, which was annoying to feel rushed on check out when I had so much hassle checking in.

Room size was great and bed was comfy

Very noisy, shower was cold and little to no pressure

Lovely room and very spacious (room with sofa bed in) and very clean. Stayed here a couple of times now, same room...and love it

N/a

Very well presented

No lift

Restaurant, bar service en continu parfait

Plenty of space in the bedroom, friendly staff and a very nice breakfast

Broken lock on bathroom door and mould in the shower cubicle

Easy check in, lovely big room, very comfortable and clean, close to town and lovely food. Came home quite late at night and staff were there to let us in straight away. Lovely stay ❤️

Couldn’t fault it

Good location. Staff good.

The noise was unexpected. Increadably loud from downstairs bar. Went on until late . Husband found used toothpic in the bed. But otherwise room very clean.

Spacious bedroom plus good restaurant behind the bar

None

Great breakfast

Room was noisy due to bar/music noise even though a Sunday night and hotel outdoor floodlights lit the room through gaps around curtains - so had some difficulty sleeping

Clean room Very nice staff

No dislikes at all

Warm bar area nice breakfast English breakfast ,warm welcome from staff

No plug for bed side light although, they bring us one,cold room when first arrived.

Nice place - friendly evening staff

Cooked Breakfast would have been better without tinned tomatoes!

The room was lovely. Food in the restaurant was fantastic too

I would like to give a shoutout to Antony who did many small things which made my stay better. I left a bottle of water at the check in, he kept it refrigerated until I returned. I ordered food to be delivered and he provided cutlery and napkins for the room. Although small gestures, he couldn’t have been more helpful.

The staff were friendly and efficient, our room was clean and comfortable, and the food / wine was good. There is a very positive atmosphere throughout the building. Parking on site was available and free. The location is good and there are frequent buses if you want to use public transport.

There was absolutely nothing I disliked. (The only thing my husband missed was real ale but then, they don’t claim to have it.)

Everything was very good, we've stayed here before and always pleased

Nothing really

Everything about this place is simply superb! Amazing friendly staff. Clare, Paige and the rest of the team are all awesome! Tasty food. Definitely recommended.

Having to say goodbye!

Good looking from the outside. Nice bar & restaurant area

We were locked out of the hotel for an hour as no one would answer the door. We nearly had to sleep in the car! Housekeeping kept knocking our bedroom door in the morning as we were getting ready to leave! The room was clean but smelt extremely musty too!!!

Love everything about the place. The staff are amazing. Clare, Paige, Anthony and all the others are fantastically friendly and helpful. The food is delightfully delicious. Great range of drinks. Room 10 is the star room and all the other rooms are excellent too. Definitely recommended.

Having to check out!

We always like to stay at the Eccleston its a great atmosphere 👌

Maybe they could do with mini fridge in the room

Ive stayed with Eccleston loads of time, we stayed in the suiet, the room is gorgeous, we really like it in there.

The staff came to the room and accused me and my boyfriend for smoking. I do not smoke my partner does, but did it outside but accused of doing in the room. They asked us to leave or they was guna ring the police I was mortified as ive stayed here loads of times just thought I was treated with utter disrespect and I was told I cant book here again. Just felt absolutely disregarded as a loyal customer.

We could not regulate our shower to a comfortable water temperature. It was piping hot and we couldn’t get any response from the control knobs to get a useable water temperature. Water pressure was good.

Hi

Lovely hotel lovely comfortable beds

No hand towels left in our room or toilet rolls and the tea coffee milks etc were not topped up, I had to go down in the morning to try to get some toilet rolls and hand towels which wasn't ideal. Sunday lunch would of got 5 stars but they run out of Yorkshire pudding never explained or appologised and put a half on each plate and none on the small meals and forgot roast potatoes on one .

THE ROOM WAS CLEAN AND COMFORTABLE, BREAKFAST WAS EXCELLENT ,STAFF WERE FRIENDLY

NONE

Lovely atmosphere

Nothing not to like

Friendly staff, nice room , good breakfast

Room was very hot needed to Open the window

Looked promising and room was clean

Power intermittent in the room, so lights kept going on and off. Lightshades didn't fit bedside lamps. Curtains let in a lot of light as didn't fit against the window recess enough. No hot water whatsoever. Constant beeping outside the room throughout whole night. Breakfast was poor

Quality of room great

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Breakfast was fantastic, staff told us to help ourselves if we wanted anything else. St Helens is a lovely place to stay lots of shops and pubs but quite rural. I would definitely stay here again. Loved the hotel was made to feel special.

Excellent service, fabulous food. Will certainly recommend to friends and family, and will visit again

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Stayed in room 10 lovely large open room

Nice big room for brilliant price