The Habitat Kosgoda by Asia Leisure

Beautiful hotel, but unfortunately, the service and staff attitude we experienced were nowhere near five-star. Very disappointing.

One of the worst hotel staff experiences we have ever had. Habitat Kosgoda by Asia Leisure may be a beautiful five-star property, but the attitude and professionalism of some of the staff are far from five-star. We arrived with a group of 25 Italian guests, and unfortunately, the way the ground staff treated us was extremely disappointing. They did not even know how to communicate properly and respectfully with the guide and company representative. We made the payment immediately after check-in, but even by the following morning, we had still not received the paid invoice. When we went to ask for it, the staff member was mumbling and complaining instead of simply assisting us professionally. Because of these unnecessary delays, our guests also had to wait for quite some time even after checking out. What is even more disappointing is the lack of communication. We tried calling the hotel hotline, but nobody answered. There was also another mobile number available, but that was not answered either. If guests cannot reach the hotel in an emergency, what is the purpose of having a hotline and contact numbers? I sincerely request the management and directors of this hotel to look into how the ground staff and those in managerial positions communicate with guests, guides, and travel company representatives. No matter who walks into your hotel, every guest deserves to be treated with respect, courtesy, and professionalism. A five-star hotel should have five-star service and, most importantly, five-star attitudes. Beautiful hotel, but unfortunately, the service and staff attitude we experienced were nowhere near five-star. Very disappointing.

We had an absolutely amazing honeymoon stay at Habitat Kosgoda. From the moment we arrived, the entire team made us feel welcomed and valued. The hotel is beautiful, peaceful, and the perfect destination for a relaxing getaway. Our room was comfortable and well maintained, and we were pleasantly surprised to find it beautifully decorated for our honeymoon. It was such a thoughtful gesture that made our stay even more special and memorable. The dinner was absolutely delicious, and we thoroughly enjoyed the food and the wonderful atmosphere throughout our stay. A special thank you to Dulan for his exceptional hospitality and attentive service. He went above and beyond to ensure that we had a wonderful experience and made our honeymoon truly unforgettable. We would also like to thank Chamodya at the front desk for her warm welcome, kindness, and professionalism. She was always helpful, friendly, and made us feel at home from the very beginning. Thank you to the entire Habitat Kosgoda team for making our honeymoon so special. We highly recommend this beautiful hotel and look forward to returning in the future.

Room and pool were good

Food was not good

I had a very disappointing stay here and would not recommend this hotel. Unfortunately, I accidentally left my silver chain and necklace on the bedside table when I checked out. As soon as I realized, I contacted the hotel, but the staff was completely unhelpful and dismissive. Despite knowing exactly where I left them, the items were never "found," and the management showed zero urgency in assisting me. To make matters worse, the hygiene standards are appalling. I actually found a worm in my food during one of my meals. Between the lack of integrity regarding lost property and the unsanitary dining conditions, this was a terrible experience. Save your money and stay somewhere that values its guests and basic cleanliness.

the rooms are large and comfortable

the bath tub , no shower option , getting in and out of the bath as you get older is a bit tricky

Отель превзошел ожидания. Идеален для тех кто ищет тихий спокойный отдых. Не понимаю плохие отзывы, для Шри Ланки этот отель цена/качество оправданы. Большой номер, и мой коврик для йоги идеально подошел к интерьеру😁. Все необходимое есть:чайник, чай, кружки, холодильник, полный комплект полотенец. Вид из номера на 3м этаже просто офигенный. Ресторан в отеле за неделю не надоел. Готовят вкусно, хотя меню не сильно разнообразное. Бассейн 25м,можно нормально поплавать. Аншлага в отеле в мои даты не было, наслаждалась обилием лежаков и одиночеством в бассейне. Персонал очень френдли и отзывается на все пожелания прям сразу. Я и сейчас еще здесь, по причине отмены рейса сделала новую бронь, да не за етила разницы в категориях номеров. Забронировала оказалось "релакс рум", а была в "премиум" Пришлось переехатьв соседний номер, из 306 в 305 за стенкой. Разница между ними в том, что в 306 ванна, в 305 душ. Я других отличий не вижу🤷🏻‍♀️ Кто-то в отзывах жаловался на грязь. Я бы сказала наоборот, оч чисто в номере, чище чем в предыдущих моих отелях на Шри. Занимаясь йогой на полу это можешь оценить😉

Мне это неважно, но надо знать, что перед отелем риф и прям напротив отеля покупаться не получиться, 300м налево и напротив Шератона уже ок. Но и если вы бегаете, то бегать только по дороге, она одна единственная, и на ней достаточно активное движение. Вечером анриал, очень много транспорта и оч он коптит.

Everything about the hotel. The staff were friendly. They took care of us exceptionally. The ocean view was awesome. Serenity at it's best! We highly recommend everyone to go specifically for a 3rd floor room as it gives a full 180 degree unobstructed view of the southern coastline and the sea. P.s- We came in to spend our honeymoon and we let them know ahead about that and they took care of that by sending in a complimentary choc'lit cake! How thoughtful was that?! Thanks The Habitat, yall were awesome!

There's only one negative for me to say as my stay was exceptionally good. The negative is the portion size of the food ordered through the room service. While it was great tasting and came with a nice presentation, the portion was barely enough for a single person. Now mind you, we ordered almost all the main dishes from the rice and spaghetti/pasta menus and the rice portion sizes were the most underwhelming. Other than that, it was all good, baby!

Location is good Very convenient. Not far from train station. Excess to public transport as well

I got the full board. But food wasn't worth for that money. Normally Sri Lankans food is good Not much options. same starters.

La piscine, et l'emplacement bord de mer.

Aucune réactivité du personnel, tout est extrêmement lent.

- das Personal war sehr langsam, mussten jeden Morgen eine Stunde auf unser Frühstück warten, bestellter Cappuccino kam nach 20 Minuten - das Personal an der Rezeption hat sich um keine der Belange ernsthaft gekümmert - absolute Verarsche und Ausbeute der Hotelgäste durch das „Reise- und Taxiunternehmen“, beinahe mafiöse Machenschaften, dem Hotelmanager und dem Sicherheitspersonal ist es egal, wenn zwei junge Frauen abends alleine, statt mit gebuchten Taxi ins Hotel zurück kommen

Friendly staff. They took great care of us in every way. Thank you very much for making our holiday perfect and peaceful. I don’t know the names of the chef and the general manager, but they and their team really looked after us. This is one of the best places to enjoy a calm and relaxing holiday. Highly recommended!

None

Номера шикарные большие и с видом на океан

Завтраки отвратительные, выбора блюд вообще нет никакого, овощей за 10 дней пребывания ни разу не было. Пляжа нет у отеля. Надо идти 1 км до Шератона, там хороший пляж

Staff was good. Food variety was mostly same in everyday

Good pool and beach view

Just the view from the balcony

Staff was not good as compared to other parts of Sri Lanka, location is not great, they promised for a cake and room decoration, but none was fulfilled

Location

Not enough trained staff. Lot of mishaps. No one at the entrance to take care of your luggage when you arrive and departure

The view, location and the facilities

The AC wasn’t working properly for me :(

Breakfast buffet was really good and delicious

Room service

Самое хорошее, что есть в этом отеле- это персонал, стараются сделать все возможное для тебя! Также повар хорош, еда отличная в ресторане!

Отель на фото выглядел шикарно, но на данный момент он просто в ужасном состоянии! Ему срочно требуется капитальный ремонт! Номер меняли 3 раза из за разных причин. В первом номере шумер кондиционер и не работал телевизор, во втором номере не уходила вода в раковине, туалет шатался, кондиционер тек, в результате упал потолок! После нас переселили в люкс, но и тут не все так здорова! Матрас был уже продавлен, вода в душе не уходила, а растекалась по всему полу, занавески просто порваны. Зато вид с балкона отличный.

Niezgodny z opisem

Niezgodny z opisem

Breakfast was delicious with many local and regular options. We loved the dinning space right in front of the pool. The room view was even better than expected with ocean so close. There is a mangrove bush within the hotel premise with private beach space and also many other beaches in walking distance. The turtle conservation is a 10 mins walk. Staff was very good, we got fruits from outside which they cut and served us beautifully without any additional charge. That was really something we appreciated. Overall, we loved the stay.

Gym should be active. I guess it was under renovation when we visited.

Came to the property at 5 p.m. to checkin for full board stay but had to wait in the lobby until 10 p.m. they couldnt arrange a room and finally we came back after making the request to cancel the booking.

The food was amazing

Service was terrible. Didn’t look anywhere near photos. Room wasn’t cleaned prior to arrival. Communication from staff was awful. Not visiting again.

Good location. Reasonable size and rooms. Facilities were good

Not clean. The floor of the restaurant needs to be washed and cleaned. Lots of flies in the eating area. Door glasses not clean. But the rooms were clean.

ما ينفع لو بريال مكيف عطلان وسعر مبالغ فيه وغرف وصخه جداً ولا يوجد ثلاجه

كل شي سيء / تكيف / خدمات / الغرف

I made this booking on behalf of my parents and in laws who traveled together. I personally reached out to the staff to request them to decorate my parents room as it was their anniversary, the staff went above and beyond and their gestures truly warmed our parents hearts. They won't forget their stay here! Great views, great rooms, felt very luxurious! Right next to the ocean, which is always a good thing. Great food as well from the restaurant and most importantly, exceptional service!

Great location and amazing food.

I guess the hotel can use a little bit of a maintenance.

I loved the place, atmosphere, and overall environment of The Habitat Kosgoda by Asia Leisure. Being a sea-view property, it offers a calm, quiet, and peaceful setting that’s perfect for relaxing and unwinding. The soothing surroundings truly make it a lovely escape.

N/A

Красивый отель, расположение неплохое, доступ к океану и красивый пляж очень порадовал, а вид с балкона просто мечта, мы были тут 2 недели и немного подустали от завтраков, по большей части много местной кухни, которая не для нас немного, также смутило, что всего 2 бутылки бесплатной воды, остальное за доп плату, в остальном все хорошо, номер убирали каждый день

Sviitti todella tilava, iso parveke, merimaisema. Upea suihku. Hyvä aamiainen ja illallinen. Mukava henkilökunta.

Kaikki oli ok.

Das Habitat liegt an einem sehr schönen Strand. Es hat einen grossen Pool. Mein Zimmer war schön und hatte einen grossen Balkon. Das Essen war sehr gut. Vor allem aber: Das Personal war ausgesprochen freundlich und sehr um das Wohl der Gäste bemüht.

We had a pleasant stay overall, mainly thanks to the staff. The team is genuinely friendly, helpful, and always smiling, they really do their best to take care of guests. The sea view from the room was beautiful, and the pool area itself is nice.

However, several aspects were disappointing, especially considering that the hotel is advertised as a 5-star resort. The facilities and overall comfort are far below that standard. There are no sheltered outdoor areas to sit when it rains, no seating on the beach. The pool was overcrowded, and the all-inclusive selection was very limited. Comfort also wasn’t up to expectations: the restaurant toilets were dirty and poorly maintained, the room’s chairs had no cushions etc. By European standards, this would be closer to a 3-star hotel, and unfortunately we felt that the price paid did not match the quality delivered.

We had booked the suite and it was one of the best suite we have ever stayed with view of swimming pool and ocean. The swimming pool was olympic size as well. The food served was scrumptious. The main attractions are nearby only.

The room service is slow and beach was not swimmable.

Location is great with an almost private beach. Although the beach itself is rocky. Rooms are spacious and quiet. Breakfast was good with a wide spread of continental and Sri Lankan fare. Staff was friendly and helpful.

There were some stains on the toilet in one of the four rooms we had booked but it was cleaned once intimated to housekeeping. While the breakfast was good, there were limited vegetarian options for lunch and dinner. Service was a bit slow, but it was also crowded that day, so I wouldn't ding them too much for it. However, the music at the hotel bar was deafeningly loud. They really need to tone it down to create a mellow ambiance. Nonetheless, the music did not reach the rooms. The hotel looks better in pictures than it does in reality. It's still good but lacks finesse. Example: Our bedsheet, while clean, was frayed and had minor tears in a small patch. The bathroom had only an overhead shower and not a hand shower.

Beautiful. So nicely furnished and decorated. Room was spacious and comfortable with a sea view. Spotless with great decoration and crisp bedsheets. All the staff are attentive and caring. Their warmth and kindness turned the stay into something exceptional. Very clean restaurant. Delicious three course meals which we loved. Excellent service by the restaurant staff. Big pool area with many sun beds around. Not far from the Bentota picnic area. I have been visiting Bentota area for more than sixteen years. Stayed in different hotels. I cannot say that I don’t like anything in this hotel. I would keep coming back.

I cannot say that I don’t like anything in this hotel.

Welcome was amazing, the room was spacious, A/C worked well, and the view was superb. The bar person and all staff were very friendly. Loved the pool too!

Room would be better with carpets for cleanliness. Washing in the bathtub was uncomfortable. Food didn’t meet expectations — more variety needed. Breakfast eggs were too buttery even after requesting less. Night pool lights would make the area look more lively

Everything

Only swimming pool

Staff r useless and the mai gate keeper was unacceptable 😤

The swimming pool was good, but the staff survived us. Really uncomfortable

Rude and unhelpful staff. It took hours to check in only because of spam mails and not updated information from the hotell side. The main gatekeeper totally irritated and pit us like a thief of bath towels, which we informed the hotel management, and it was ok. Whole staff must be better trained to take care of guests.

Swimming pool

Whole staff must need training to take care of guests and the gate keeper must be fired

The staff was just excellent, both at reception and in the dining room. In this way, the guest really was always "king"

Nothing

Extremely Disappointing Stay – This Property Should Be Shut Down This was by far the worst property I have ever stayed at in Sri Lanka. The staff was extremely unhelpful and rude, and the manager was equally unprofessional. The entire property felt unsafe and poorly maintained. The room had a strong, unpleasant odor and even had broken doors. The pool was dirty, and the overall hygiene was unacceptable. Despite clearly informing the staff that I am vegetarian, I was still served non-vegetarian food – this was both shocking and unacceptable. I am extremely disappointed with Booking.com for rating this property five stars and giving it a score of 8. It is completely misleading. This place is not suitable for guests and should be shut down immediately.

This Hotel really is A hidden jewel. All The rooms have A seaview and the beach is really beautiful. The staff is really friendly and helpful. The breakfast offers A big variety of everything even for A vegan. The Hotel is A boutique kind of because there is only 28 rooms. I loved The interiors with turqoise color. You really feel A special guest. There are several turtle hatcheries close by, so you get to reliese them to The sea If you want.

Our stay was truly exceptional. The staff (Nuwan, Dilky, Roy and Pulasti) were amazing and went above and beyond with every request we had. I use a wheelchair, and I was impressed to find that the entire hotel was accessible — except for one small step leading to the pool area. To my surprise, the team built a proper and comfortable ramp immediately. Their responsiveness and sensitivity were truly touching. The hotel’s chef was incredible — he personally prepared everything we asked for, and each dish was absolutely delicious. This level of care and service made our experience unforgettable.

The accessible room was spacious and very comfortable. However, it was missing a shower chair, which would have made the bathroom even more functional.

The staff was truly wonderful and accommodating. The manager, Mr Viradha, made sure that whatever small issues we might have had were taken care of instantly. The hotel is settled at the beach front, we had a beautiful sea view from our room located on the 3rd floor. Breakfast was filling, with a variety of options. The room was very spacious! We loved our drinks at the bar :) The area is really peaceful, with little crowds, which is exactly what we were after. Great stay all together ❤️

Please keep in mind that the beach in front of the hotel has rocks so it's not possible to swim there. The view from the rooms on the 1st and 2nd floor is obstructed by the bushes.

Good location as run away place. Welcoming staff, they really look for the guest comfort. One thing that they need to take care of is the bed sheets , the size and the clean.

The hotel is conveniently located near the beach we usually go to, and we wanted to add a bit more comfort to our regular getaway.

Unfortunately, the hotel didn’t meet any of our expectations. It’s quite old, lacks comfort and any notable service. Within the first five minutes, we were already thinking about how to plan our next vacation properly. The ocean view from our room was mostly blocked by a bush, and you could barely see the water. The restaurant felt more like a cafeteria, and the food was not tasty. Overall, we found more joy being outside the hotel than inside it.

We arrived in the evening, we wanted to eat dinner around 8pm, the staff took our order and then told us that they didn't have any food they could serve us. Some employees had gotten in a physical altercations, they was injuries and the police was called. Due to the unsafe nature of the staffs actions and the lack of food on the property. We packed our bags just a couple hours into our 2 night stay and went to the Sheraton down the road. The staff told us when we left the nights would be refunded due to the issues, however they still have not.

.

Nice, small and clean property

The property is on the beach however the beach is rocky and not usable- please update the same in your website else others like me will also get misguided. Additionally the location is in middle of nowhere - it’s not bentota.

The staff broke out into a fight that got physical. Cops came and a worker was injured. There was no dinner available to the guests as the cook was involved with the commotion

Clean,good service,tasty food

- Rooms are very comfortable - The bed, bathroom and the view is really nice - Swimming pool is nice but can be cleaner. Water gets murky if it rains and there's no cleaning of the pool happening on a regular basis perhaps due to being understaffed

- They're understaffed and hence might miss basic things like cleaning your room for example - They don't have enough food options. Barely 5-7 items available on their menu - There is no food after 10:00 PM and you're in an isolated place so stay hungry - They're unaware about their own facilities and services - They're not prepared for basic requests like "an extra pool towel" for instance - The location is extremely isolated away from any form of life or shops and the road to the location is a through a muddy village and there's no transportation available - Prices of rooms and food menu are way above what it's worth - "Beachfront" is a scam. The beach is not usable as it's full of rocks. The beach is just for show basically.

When I went to the hotel they took about 45min to find my booking and provide the room . Food was horrible. Definitely not a 4 star hotel

I was cam in 2018 that time cleanness and tideness was excellent.But now situation getting bad.

I booked this hotel for 3 nights. the service is not acceptable. Hygienic standards is very low of this hotel. they offered so dirty accommodation to my driver. look like they don’t like the company never need only money. front staff attitude towards local were very low quality. Manager was hidden when there was problem. ATTACHED PICTURE OF THERE STAFF ACCOMMODATION AND WHAT THEY OFFERED FIR MY GUIDE. PLEASE TAKE CARE YOUR STAFF AND SUPPLIERS.

Overall very pleasant stay. Staff specially Sangeethan was very helpfull. Nice large pool area with kids pool.food was delicious and would like to visit again

Nothing

I saw as a 3/4 star hotel

view is good

It could have been easy if you replace the name board at galle rd.

The view from the room and the beautiful swimming pool with ample children swimming area. Beach is about 20 metres from hotel.. private beach

They don't have spa and cannot arrange for room massage

The staff is very caring and helpful. The food was very good. The pool is in a very nice place without any disturbances

The look of the hotel entrance is not very pleasant /beautiful

Hotel room good comfortable & clean