Hello QT Pounamu

Great location and facilities, excellent response from the staff when we had an issue. Bed was super comfortable and the room was very spacious.

When we checked in there was a foul smell coming from the bathroom. We aired out the room, the smell seemed to dissipate. However when we would leave the house for the day and turned the air conditioning off, we noticed the smell when opening the front door again. Maybe something with the pipes in the bathroom?

The location was great and the view from the apartment was fantastic.

The only method of communication was email and I would have liked a telephone number direct for reception. I tried to phone the day before our holiday but could not get a verbal confirmation.

整體而言都是不錯的，途中遇到狀況房東處理的速度也很快

不少設備都有損壞未修的狀況

Great location. Walking distance to cbd, traffic access is a bit tricky. Good quality linen, which is nice.

All good

Needs some investment in upgrading the TVs so you are able cast from a phone. Very outdated TV set up.

Beautiful location right in front of lake and mountains view. Very close to city central.

Nothing

Amazing view. Comfortable, spacious. Easy distance from town centre. Gas fire just beautiful.

Stairs were unexpected for us but they did offer to assist. Shower area needs thorough clean for mould in grout. Some walls have marks on and coffee table. Room near walkway outside could do with blackout curtains.

The view & the fire place, lots of room to spread out and close to town. Very clean & kitchen was handy.

If i had to be picky the bed was a bit uncomfortable & 2 of the pillows had no filling.

Everything

Nothing ,

Clean tidy view

Spa was extra cost

有停车位和洗衣机 到市中心没有特别远 干净

有人在晚上使用洗衣机

Lovely area, super clean and communication with staff was great.

Great location. Very comfortable bed and small but functional kitchenette. The bath was a great addition after a long day on the mountain.

Gostei muito

Poderia ser mais prático colocar a Netflix na tv, infelizmente não consegui conectar nenhum app de streaming.

Clean and comfortable. Close enough to the centre of Queenstown to walk

A little small.

The location is great

For the price we paid we are quite upset, as soon as we walked in there was long human hair on the bed floor and towels. We also never had consistent hot water in the shower. It would change from boiling hot to freezing cold, and the pressure was terrible. On top of that, our bathroom sink did not drain properly - it would block up and drain very slowly. Additionally, people continued to park in our dedicated spot which made it difficult. The room was overall poorly cleaned with dust on everything. I would not be staying here.

Noise from outside traffic quite noticeable given the room locating was directly opposite main roadway

The pricing aspect on booking.comThe highlited price was not the final price,it actually doubled in price,way over priced for what it was.

This was the most stunning accomodation ! The view of the lake and mountains were beautiful. We absolutely loved the loft bedroom. The bed was so warm and comfortable.

Absolutely nothing it was perfect

Amazing views and the entire apartment was well maintained and clean

NA

Very comfortable, clean and well situated not being too far out of town but also being a relaxing and quiet place to stay.

view, well equipped

nothing

Very comfortable stay, it was spacious and perfect for the two of us. Everything was very clean when we came in. We had the mountain view (downstairs with no balcony) and it was an amazing view.

This view is exceptional… gorgeous apartment and loved the studio for the teens. Great location -just a minute drive away from the city centre - so nice and quiet. Fireplace- wine- view… doesn’t get much better! THANKYOU for having us!!

Nothing

Location, clean, stunning views, very comfortable

Nonallergenic pillows supplied were like marshmallows. Excessive extra fees - cleaning NZD219 + resort fee?? - NZD60

It was clean.

No hot water for 2 of the 3 days and extreme difficulty getting through to anyone to sort the problem. I also still don't have a GST receipt that I have requested multiple times.

The views are stunning and spacious apartment if that is what you are looking for. Location is good - easy walk into town. Self contained so everything you need if eating in.

Stairs for luggage- very slippery when raining. The traffic noise at times. It didn’t ruin our stay but should be noted as on main road.

Great view & facilities.

Fry pan was pretty worn out. The toilet Cistern was leaking.

Loved the location, and the beautiful views right from the room. Perfect stay, will definitely stay again next time we come to Queenstown. Love the decorations the staff had put, thank you for making our anniversary that much special ❤️

Nothing to fault.

Nothing

Poor location Garden room was a concrete wall Room was pokey

Appartement très spacieux

Location, view, ammenities and features. Everything you could want or need

The view and distance for amenities

The bed was so soft and pillows were flat in the studio too

Amazing spacious and well presented open plan apartment. Has everything you need.

I was travelling solo so perfect amount of space for myself. The room was very cosy and warm, and had large windows I could open for some fresh air with a nice view onto a grassy hill outside. Lovely little kitchenette with sink, making it easy to make a tea and wash dishes. Easy, picturesque stroll in and out of town. Cheap uber to and from the airport and a bus stop right outside that links you into downtown, Coronet Peak Onsens, trails right through to Arrow Town. Perfect for a rest and recovery after a day of adventures. Laundry facilities to wash clothes as well. Staff were friendly and prompt. Easy check in.

- The interconnecting layout made my neighbours feel very close, however they were quiet and respectful. Also practical for sharing laundry facilities. This would be great for friends of family travelling together. - The shower was a little awkward. I wouldn’t recommend for travellers with hip or knee issues.

Location of the property was great, a short walk into Queenstown with designated parking should you have a car.

For the price of the property, there were a number of areas of improvement. The studio was not serviced daily which is fine, however fresh towels should be provided for stays over 3/4 days. The water pressure was terrible - it would take over an hour to fill the bathtub which was really the only option as the pressure wasn’t strong enough for the shower.

The pictures made out it had a view, thats all

Excellent facilities, well layed out rooms, excellent car parking

Appartement cosy. Situé à l'entrée de la ville, agréable pour se déplacer a pied

Poubelle non vidée dans la chambre..mauvaise odeur. Les voisins sont tres bruillant...les murs sont fins.

the location was superb. so easy to walk into town. great parking.

Kontakt war nur online, aber sehr gute Kommunikation/Informationen. Wir hatten das kleine Zimmer zum Garten, dadurch keine Störung durch den Straßenverkehr.

Das Zimmer (mit Gartenblick) war etwas kleiner als wir erwartet hatten und zum Teil etwas abgewohnt.

The extras are great. Kettle, refrigerator, toaster, dishes… we loved all the extras

The view. The property is advertised as having a garden view or maybe it said a courtyard view. The view is a sidewalk. And we couldn’t open the blinds because anyone walking on the sidewalk could see in. Very disappointing. I added a picture from inside the unit. The cost is reasonable, until all the fees were added. The fees added $300 to our stay.

The property was very clean, in great location, had all the utilities you can think of.

The pillows weren’t very comfortable

Clean, easy access, good communication, comfortable with all the necessities and more.

It was a little stuffy, stale air! No Ventilation

I don't know why they have such bad reviews, because the place is really nice. The check-in was smooth, and they let you keep your suitcases with them at their downtown office which is very convenient.

It's a bit far from the city center.

Spotless and the bed was really comfortable

We booked a studio and whilst it had everything we needed it was very cosy, with little room to move around.

Parking

Room was poker with no outlook at all.

有停車場

Good space with a really wonderful view.

The TV was a little confusing to use.

Clean.

The cistern in toilet was broken, the water ran all night.

The property location is an easy 15 minute walk to the centre of town. The property itself is extremely comfortable and super clean.

The only negative, although minor was the lack of tea/coffee. This is a problem when you arrive late and just fancy a cuppa -

Nothing

It was extremely expensive for a tiny room with nothing extra. No milk in fridge.

The view was absolutely amazing from the lounge. Good facilities re kitchen, bathroom, washing machine and dryer. Lovely big screen TV which we enjoyed watching. Fantastic.

A bit tricky to get into the fridge in the kitchen. A few more instructions re the dishwasher would have helped.

Location and cleanliness

Nothing

內裝有質感

要爬樓梯，停車場太暗

The property had a beautiful view, warm fireplace, very clean and spacious. It was a convenient spot as well, not toof far from the activities we had planned. Overall, we thoroughly enjoyed our stay at the Pounamu complex.

I’d say the only thing would be the light above the mirror in the bathroom didn’t work, and there wasn’t much lighting in the bedroom part. The shower head also would always move upwards when on a high pressure so it was a bit annoying and messy.

Darmowy parking Łatwe zameldowanie Pralka na korytarzu

Duszący zapach w pokoju Brudny dywan i fugi pod prysznicem

They rectified quite quickly and gave us another room..and the discounted my room which was great.

When we arrived our room had been missed to be clean. I was so upset.

Value for for money for Queenstown Had a fire place & washing machine was ideal

Couldn’t get tv working properly (only 8 channels) and had 4 remotes to try and decipher. Place was a little dirty with stains on couches and rug. Bed wasn’t great and shower was good but short for tall people.

Apartment was very nice and spacious with beautiful views in a good location, in door fireplace was a nice addition and amazing bonus with the cold weather. Communication with management was amazing, assisted with luggage storage prior to the room being available for check-in. Clear written instructions for key pickup and drop-off.

A few minor things that didn't have a major impact on our stay. - Shower head is..... interesting. - Bed pillows were very large and uncomfortable in our opinion, for a relatively expensive stay it made for an uncomfortable sleep.

It was beautiful, it had everything we needed. Close to the public transit.

每天都非常享受整片落地窗外的景色，窗邊還有火爐，早晨和夕陽的天空特別美麗，住了六晚都看不膩。有些人的評價不是太高，可能是搞錯自己訂的房型，如果要有最佳住宿體驗，一定要選擇二樓有陽台的套房公寓。雖然都是用訊息往來，但客服人員相當親切友善也回覆的很迅速。距離市區蠻近的，散步十五分鐘可以到。

二樓和一樓共用同一個出入口以及洗衣機，難免有些不太方便。隔音不好，有一天我甚至聽到隔壁的人打哈欠。大致上都很乾淨，但浴室的清潔應該可以做得更好，特別是馬桶的部分。音響無法連上藍牙。

風景很美

Great Location. Clean and tidy. Well stocked with all we needed for our week long stay as a family. Awesome views of the mountains

We had a good stay at this 2-bedroom unit. The bathrooms had heated floors, and the kitchen was well-equipped with utensils. The unit does involve stairs both to access and within.

However, the TV was not properly set up to the right channels for proper viewing. When reported, the staff expect us to set up and troubleshoot for them. We ended not being able to watch tv throughout our stay. Additionally, the bathroom sink drained very slowly. Although we reported it and received reassurance, no proper solution was provided.

Nothing

Everything. We booked a room for 4 nights and when we arrived at 5pm the key was not in the lockbox as per their instructions for the check-in. The room was wide open and anyone could have entered the room between 12pm (the time they insist the cleaners left the property) and the time of our check-in. As the door was unlocked for us, we entered without a key and searched for one in the room and still could not find it. 2 hours into our checkin, not being able to leave the room, we checked the lockbox again outside the room and there was the missing key which was not initially there. Feeling insecure, we asked for assistance to investigate where this key had come from. However, none of the hotel staffs, managers, or cleaning staffs had put the key back in place. They suggested that that was the only key on hand and the room should be secure as they do not have other replacement keys other than that. Despite the fact, it is true that we do not know where this key had suddenly come from and what could have been done on the room. I understand that customers have the right to receive a product that is of acceptable quality. The security was not at acceptable quality and the time wasted for having to wait for the resolution suggests that the produce was not delivered on time (noting that the room should have been secure and available at the time of checkin). They offered a $800 refund deducting a cleaning fee of $150 they would incurr for having us in the room for 2 hours. We did so as instructed to wait for the problem to be resolved. It is ridiculous how we get the burden of the cleaning fee when we were simply waiting for them to clean up their mess. Moreover, the $800 refund was not even processed properly as per their confirmation and a lessor amount was secretly being processed. AVOID GUYS

Établissement facile à trouver, proximité du centre ville , très propre et confortable.

Aucun 🥄 couverts Le code wifi ne fonctionnait pas. Suite à ma demande, le même code m’a été envoyé, et ne fonctionnait toujours pas . J’ai dû acheter une carte . J’ai eu l’impression que c’était l’ia qui répondait .