Swing & Pillows - Apple Hotel Shah Alam vs Similar Hotels

Mixed reviews about room size and maintenance; too small for some guests.

Room quality noted as comfortable but had issues with air conditioning and mattress discomfort.

Standard quality for this hotel tier.

Mixed: rooms are often described as spacious with balconies and AC, but some guests reported old furniture, uncomfortable beds, kettle/mirror issues and non-functioning TV.

Multiple mentions of dirty rooms and cleanliness issues.

Cleanliness was mentioned to be lacking with issues reported about the quality of the mattress.

The place was very clean.

Mixed reports: several guests reported cockroaches and noted the unit was "not very clean", though some reviews described rooms as clean. Cleanliness is a notable concern for some stays.

Positive remarks about excellent location near restaurants and attractions.

The location was consistently praised as excellent and strategic for guest needs.

Great local shopping malls close by.

Strong positive: repeatedly praised as a strategic/central location near restaurants, convenience stores, hospital and many food options — easy to find food and amenities nearby.

Some complaints about check-in and maintenance, but overall acceptable service.

Standard quality for this hotel tier, but staff were described as good despite some service challenges.

Standard quality for this hotel tier.

Mixed service experience: multiple complaints about messy check-in/self-check-in delays and slow refund handling, but other guests noted helpful and friendly staff and easy self check-in instructions.

Few mentions of food options nearby, but not much feedback on hotel's offerings.

Food options nearby were available but not mentioned specifically in reviews.

Standard quality for this hotel tier.

Generally positive but external: many mentions of abundant nearby food shops, restaurants and F&B options; limited in-unit F&B services noted.

Mention of limited amenities and some items being out of service.

Basic amenities were available, but some concerns about the room and parking.

Huge pool and spacious accommodation.

Mixed amenities: positives include fast internet, swimming pool and occasional free parking; negatives include non-working TVs, missing toiletries (body wash), inconsistent parking and at least one report of no internet.

Generally perceived as good value for budget hotel.

Guests felt they received value for money, noted in positive sentiments.

Standard quality for this hotel tier.

Positive: multiple guests called the property affordable and good value for money, especially for weekend stays.