Hotel Peppertree Bend, BW Premier Collection

It was close to old mill and shopping.

It said Mountain View room, we did not get a Mountain View we paid for a view of other buildings close by, the parking lot, and the tree lines in the distant. Mountains were no where to be seen from our room.

Zimmer war großzügig, ruhig trotz Strasse,

Das Frühstück ging nur bis 09:00, sehr viel Verpackungsmüll

The front desk Diego went beyond the call off duty.

location was good for the purpose of our trip and the facilities and staff were great!

Limpeza

Café da manhã , pouquíssima opções, não tinha nada de salgado, nem ovos Precisa melhorar esse item

Jolie chambre. Personnel très aimable. Restaurant mexicain dans le meme bâtiment que l'hôtel, nous y avons très bien mangé. Petit déjeuner en buffet, très bien fourni.

Location is easy to get to but is a drive away from any shops, other eateries or groceries. Breakfast options and quality average. Really excellent Mexican restaurant adjacent. My ADA room was perfect in every way. Loved the convenience of laundry on each floor. I liked the "self service" options related to reducing the need for hotel staff.

Breakfast was not always well stocked. Eggs often scorched. would have liked more "bread" options with sweet rolls etc. The lobby area, while large, didn't really offer many areas for 2 or 3 people to quietly meet together. It often felt chaotic and noisy.

Super nice

No wear for a dog to go pee or poop

Posizione Camera molto grande e letto comodo Bagno molto spazioso e pulito Parcheggio gratis in loco Buona colazione

Il personale della reception è quasi sempre assente (ma dove vanno?). Espongono una cartello in stile “torno subit”. Al check in abbiamo dovuto attenderli ed eravamo molto stanchi. Strano questo comportamento in un hotel di questa categoria…

The king size bed was very comfortable. The bathroom was great. Nice shower. Great sink and faucet with plenty of room on the vanity for cosmetic bags. Additional shelves were a bonus. Check-in staff was great. Very nice lobby area. Good breakfast. Nice carpeting in the halls when I went for a walk!

We loved everything. It was the perfect place to stay.

Ottimo albergo, camere nuove, buona colazione. Perfetto. Parcheggio ampio.

Three adults. We stayed 5 nights. Peppertree was in the perfect location in Bend for our vacation visiting family. The parking spots are super tight, especially since most guests seem to be in larger outdoor adventure type vehicles. The hotel is new and clean. Water-cooler, floor lights, and USB ports in the lobby are not plugged in. The guest room is clean and beds quite comfortable. Housekeeping during guest stay is non existent. The sticker on bathroom mirror instructs guests to place trash can and towels outside of room to be refreshed. We got our can liner replaced, but no clean towels. We tried this twice in our 5 day stay and towels were not replaced either time. It felt bothersome to have to call the front desk for every need so we ended up doing without. The bathroom has two robe hooks for wet towels which isn't enough for the needs of a double queen occupancy room, especially if swim suits are needing to be hung as well. Entry hooks or shelf would be handy for jackets or bags since the closet is next to the bed inside the room. The laundry app for the third floor machines was user friendly. The AC unit was loud, smoke alarm on the ceiling flashed about every 5 seconds all the time, toilet tank refilled often. Angel at breakfast and Bianaca at desk were friendly staff members.

Very clean (the room, hotel, and even the pool), friendly and helpful staff, restaurant on site made getting food convenient, and best of all free and easy parking

It was a little expensive and my card did not get copied right when I booked the room and I get there and they said, oh, it was canceled. But they went ahead and booked us a room, but that was a little worrisome. I went through booking.com and the receptionist was like that's the problem with using a third party. But why wouldn't I take advantage of a cheaper price that your hotel gave me the option to use.

Clean updated

Shower pressure, set not the best

Staff extremely helpful and onsite amenities excellent. Parking has two entrances and was adequate. The location is a little removed from shopping and other dining options and hard to find at first. Great choice for mountain bikers who like roundabouts.

No restaurants in area except for Mexican restaurant in hotel.

Front desk was understaffed though the young woman who helped us was friendly and efficient. She could have used more help! We were three people in a room with a bed and foldout sofa. There was no bedding for the foldout, only two coffee pods and insufficient towels for three, and the phone in the room to call the front desk was not working. The fold out was uncomfortable and right next to the air vent. We had to carry the bedding ourselves from the lobby to the fourth floor, though the young woman at the desk offered to bring it up when she got a break. As I said the front desk was understaffed. She was helpful and trying to make our stay pleasant and I have no complaints about her service. But, for $500 for one night, you could certainly provide a fuller staff to attend to your guests.

Location is close to Deschutes River trail

The shower grout was nasty (and it's a fairly new hotel) and the couch had a brown stain on the cushion that kinda grossed me out once I saw it

Great location. Good continental breakfast. Clean, good price. Check out time is at Noon!

All good 👍

Excellent stay! The hotel is beautiful, well maintained, peaceful and the staff were all wonderful and very accommodating. We will definitely be back!!!

Close to River & park. Very friendly, helpful staff.

No chair to sit & watch TV or for a visitor

We liked the location of the hotel. It was close to where we needed to be for our event.

This time around our room didn't appear clean as there was drops of something around our toilet and it smelled.

Location is great and exterior of the hotel also beautiful

Bathroom has burn style door that can not be locked, absolutely hate it. AC makes so loud noise, very difficult to sleep, plus fire safety alarm right on top of the bed and a green light blinks all the time, very annoying. Not enough towel, no tooth paste or face wash. During the staff didn’t mention the breakfast time and we missed our breakfast as well. Not very welcoming staff.

keine richtige bar

The staff was great! We had a group of twenty somethings next door being loud and partying and they moved us to another room that was much better. I really appreciated there flexibility on a busy weekend.

A few more homey touches would make the place feel less corporate.

The room and bathroom were very large. The bed was comfortable, there was a nice pool and hot tub, and the lobby had plenty of room for sitting. It's a quiet location, walking distance from Farewell Bend Park and the Old Mill District.

This 3-star hotel cost me $275/night and I was overall pretty disappointed. My room #209 was directly above the hotel laundry, causing rumbling noises and vibration in the walls and floor all night. (Front desk offered to move me, but it was really inconvenient to do so). The Wifi was very slow. The breakfast was on the level of a Motel-6: cold eggs, bacon, and potatoes, cellophane-wrapped muffins, plain bagels. There is no housekeeping for less than 5 nights. On the surface this looks like a great place, but for this kind of money, didn't come close to meeting my expectations.

Knowing they were fully booked, they could have accommodated my need to cancel & give the room to someone who was waiting - instead of charging me for an empty room!

Loved the view from our 4th floor window! It was awesome. Our dog loved it too! :) The bathrooms were cool and the bed was so comfy--we really needed a great night's sleep and we got it.

1. The woman who checked us in encouraged us to choose "contact-less" checkout because "its easier on everyone not to have to talk to each other." Then, the keys she gave us didn't work. I went downstairs, she thought it was weird that I couldn't make the key worked, reprogrammed them, I went up, they still didn't work. I sent my husband back down the third time and they sent a tech guy up. We also had no shower gel in the room (didn't realize until that morning, we were in a hurry). When I told a person at the front desk, she said, "oh, I'll note that." No apology. I feel like if I spend this much on one night they could be a little more friendly? Or when the keys repeatedly didn't work, offer an upgrade? Or discount for future? It was a bit strange to me.

One of the biggest surprises during check-in was that there was no front desk staff—everything was handled through a self-service kiosk. It felt very futuristic and the process was quick and convenient. The room itself was clean, modern, and comfortable. The only drawback was the thermostat. While it seemed quite advanced, it wasn't very intuitive to use, and there were no instructions or a user manual available. A simple guide would make the experience even better.

Room was large.

Toilets were dirty. There was no kleenex in the holder.

Really nice hotel

The shower was disgusting. They need to scrub it. It was brown all the way around the edges.

Nice hotel, beds and pillows not the most comfortable though

Everything. From the front desk staff, the room, the breakfast. It was all wonderful. The front desk staff were helpful and pleasant. The room was clean and nice. The breakfast was great. From setup and display to how it tasted. We will definitely be booking there again.

The only thing that I would say I didn't like is the bathroom door. It should not be a barn style door.

This is a great spot to stay right in downtown Bend. It's close to all the great stuff including OSU. You can walk to a lot of the great spots down around the Deschutes brewery. The restaurant next door serves Mexican food and it's delicious. It's a family restaurant but they have a small bar as well. The beds are great and all of the staff that I was in contact with were excellent and very friendly

This hotel exceeded expectations. We were there for a tournament in Sisters, and the pool, breakfast, and game room were huge hits for our pre-teen girls. We would stay again!

The second day the hotel seemed to be short-staffed, as I had to get my own towels and blankets from the front desk. Not a HUGE deal, but just don't expect to do my own work when I am out of town.

Location, aesthetics, dog friendly, killer breakfast, great shower and rooms.

The breakfast was average. The location was exactly what we needed. It was very easy to find and close to needed facilities. The room was spacious with a good view of the mountains.

I spilled water on the bathroom floor and had to clean it up with a white towel. The towel came up black. Please clean the bathroom floors more. There is a lot of traffic noise.

Location was good didn’t make it to the breakfast. Ur did smell good :)

Toilet flushing upstairs sounded like it was going to flood our room

The breakfast buffet was well stocked and generous and open from 6-10 am making it accessible for all plans you may have. The room was spacious, the bed comfortable.

I could have used more USB charge ports.

Very nice room , clean, cozy and loved the fireplace, great location. Thanks! Preston !

I can't think of anything we didnt like about our stay and it was close to all amenities. Thanks ! Preston M.

I had a 3 night stay at this hotel in which they double billed me. After many attempts to contact management at the hotel, I was unsuccessful. I tried emails phone calls left multiple messages and got nothing 2 1/2 weeks later. still dealing with this then I find out through Best Western customer service after they had questioned the hotel management about my stay in my double billingthat they had evidence that I had stole something from their shop area, which is absolutely absurd and faults. They said they had video evidence. I asked for that evidence and they would not supply I find this appalling and disgusting to accuse me of this. Please continue to read all the reviews about this hotel as it is not a good placeto stay. The hotel itself is nice, but the management does not care about anything. I will be furthering this matter and get to the bottom of it. It’s disgusting how they treat people they never did get a hold of me never did tell me what I supposedly stole or showed me a video evidence so I have a feeling this isn’t the first time they’ve done this just to collect money from someone else’s pocket. What a disgusting hotel and the room was actually quite dirty in places the sheets were not changed.

Great staff Very clean hotel

I’m currently staying in Room 301 at the Peppertree Hotel, and this is an updated review based on how things have unfolded during my stay. After my initial 2/5 star review, the hotel staff clearly noticed it and reached out. They seemed genuinely concerned about the condition of my room and assured me it would be properly cleaned the next day at 10:00 AM. I appreciated the proactive response and was optimistic heading out for the day in Bend, expecting to return to a noticeably cleaner room. Unfortunately, that wasn’t the case. When I returned, the only visible change was that the bedding had been replaced. Everything else remained dirty. The bedside lamps, phone, walls, and high-touch areas were still visibly unclean. The shower, microwave, coffee maker, and coffee table were all still dirty, and even under the glass tabletops had clearly not been addressed. It was disappointing, especially after being led to believe a thorough cleaning would take place. At this point, it feels like the staff cares more about making you feel like they’re addressing the issue than actually following through. If cleanliness is a top priority for your stay, you may want to consider avoiding the Hotel Peppertree Bend Best Western Premier Collection. As of now, I likely will not be returning, but I will continue to update this review as my experience progresses.

Close to downtown, amazing views and nice staff

Nothing

I stayed there this past weekend and had one of if not the worst hotel experience ever. First the walls of the rooms are very thin as you could hear everything in the rooms next door and they have a washing machine on the floors that shakes your room like a Boeing 747 if it’s running. I also had friends staying down the hall and they said they were kept up all night hearing running water from the plumbing in the walls. Management was unbelievably rude, condescending, and simply unhelpful. They rooms themselves look nice but were not clean and several of the things in the room didn’t work like the fridge and one TV. I would recommend you stay elsewhere as I know I will in the future.

Quiet. Easy to get to. Clean. My elderly father prefers this spot.

Comfortable and clean

Nothing

Staff was friendly. Easy check in, great breakfast selection rooms were clean and nice.

Bed was firm i like a more soft type

The location was nice and quiet a good stopping place

Service was bad. Breakfast was absolutely terrible.

Clean!

No issues

The staff were friendly. The facility was nice and in good shape. It had a fitness room and pool.

The t.v did not work right away and had to call an employee upstairs to fix it, but they were very friendly. The in-room phone did not work.

Decent location and easy parking.

Wished there were rooms with one king and one queen bed.

Facilities were great

Long time of check in

Very clean, great design, nice pool/spa and gym. Room was spacious and well equipped, good bed.

Breakfast was in a stark contrast with the rest of the hotel - just a very basic selection, with terrible powder-based omelet

Breakfast and quietness

We never had maid cleaning service in our room.

The hotel was very clean and comfortable. I felt it was a good location with many food options within a short driving distance. I liked the later checkout time that allowed me to catch some football before heading to my next destination.

All of the breakfast items that were supposed to be hot, eggs, sausage and potatoes were barely warm. There is some noise in the plumbing when the floor above flushes their toilet that is loud enough to drown out the tv for a few seconds.

Nice friendly staff. Kids enjoyed the pool and hot tub. Loves the breakfast and beds were really comfortable. The hotel overall was very clean

Appriciated

The coffee was really bad. I might be a coffee snob.

Everything about this hotel was fantastic-lovely staff, great amenities like a wonderful complimentary breakfast buffet, game room, gym, and indoor pool. Our children and I loved it and even had friends meet us here to check out the game room. It was at the outskirts of Bend so you could see pine trees everywhere surrounding the property.

Nothing.

Check in staff was welcoming and helpful.

Location was too far off the highway..

Be careful here. This hotel doesn't salt their sidewalks to make sure their guests are safe. I fell and no one even cares. They just argued with me that there were signs and salt. I took a video and pictures to prove there was no salt or any signs. My husband tried all day to talk with the manager but she dismissed him by saying she needed to talk to her boss and she would call back. Never heard from her. Breakfast is advertised 6am-930am. We walked down at 6, we were told it would be a few more minutes. Walked down 3 more times before it was ready at 7am. They allow for trash and dirty towels to be set outside the room. When we arrived at 5pm, the room across from us had a bag of diapers outside their door. It wasn't picked up until 10am the next morning. The morning we departed, there were a pile of towels smelling like vomit outside their door. Rang the bell at the front desk twice to talk with manager and to get a copy of our bill. No one ever showed up.

Location, amenities, value

Breakfast ends too early.