Hôtel Héritage Cognac Centre

Nous avons passé un excellent séjour dans cet établissement ! Du premier contact jusqu'à notre départ: l'entièreté de l'équipe a été aux petits soins avec nous. Nous avons eu 2 déconvenues, toutefois l'établissement a été reactif et très professionnel. Nous avons particulièrement apprécié la propreté de la chambre (attention, l'absence de rideau de douche, inonde la salle de bains), le confort de la literie et surtout le petit-déjeuner. Nous ne manquerons pas de revenir pour notre prochaine visite à Cognac !

Ottima struttura con personale squisito consigliatissimo

Almost everything about the stay was great. The bed was very comfortable, but the layout with the television was awkward. The shower head was fantastic, but the stall needed a shelf for holding toiletries. The breakfast had a really nice variety, but the hot items were not really hot.

Excellent location. Strongly recommend. Excellent value for money. Nice choice of Cognacs at the bar.

No hotel parking reserved for guests

This is a really hard review to write because the actual hotel, the breakfast and most of the staff were excellent. The room was lovely and air conditioned which was a god send in the 30° plus heat. It was great value for money. I would have given it 5 out of 5 but for one person and that was the horrid, intimidating night porter. I know people often say that French people can be dismissive if you attempt to speak in French but I've never really found this and we've holidayed in France a great deal as my husband is fluent. On our first night at the hotel we didn't have any water in our room so after getting in from meeting friends for dinner and drinks I went downstairs to ask for some water. I asked in French and I know it's not perfect but I was going to give it a go but the rudeness I was greeted with was on another level. Not only was he rude but he was also intimidating and obviously quite liked the power of no one else being around, it being late at night and he obviously felt very much in control of the situation. He told me my French was appalling and that I shouldn't even try to speak to him because it was hideous to him. I was pretty shocked but asked for water in English and he was really annoyed and complaining that he had to go and get it for me. He did get it because I wasn't going to back down but the whole thing was really upsetting. Interestingly I was there for a wedding being held near by and my husband told the mother of the bride who said she'd had exactly the same experience from presumably the same man when she had stayed there for one night before going on to the wedding venue. She had tried to ask about the hotel being locked as her son was arriving late due to train cancellation. She is a French speaker so was horrified to be told that her French was awful and she shouldn't bother and to her questions not really being answered. I wonder if this nasty person would have done the same if we'd been men? I very much doubt it. Hotel Heritage you have a lovely hotel, your front of house day staff could not be more helpful, your breakfast was incredible and your rooms were lovely but what are you going to do about this really vile person who is discrediting your establishment? You have a duty of care to your customers not to be intimidated or humiliated by your staff.

Très bel hôtel de charme en plein centre de Cognac vraiment bien rénové et super calme avec une belle cour intérieure. La literie est de bonne qualité et les chambres sont très propres. Petit déjeuner copieux. Personnel à l'accueil compétent mais que personnellement, j'ai trouvé froid

Hôtel très bien rénové : le charme de l’ancien avec le confort du moderne ! Équipe très accueillante ! Mériterait la 4ème étoile .

Chosen at random on the internet, I struck lucky with this choice of accommodation for a four day stay in Cognac. The hotel was both charming and extremely well situated in the centre of town. The staff were very welcoming and always keen to help and advise in any way possible. I will definitely return.

Room OK, Breakfast OK, "Concierge" un professionnalisme - see my comment on check-in. In French said comment for her perusal, she badly needs some training.

Stayed here for a wedding along with many of the other guests. Stephanie was amazing throughout - very accommodating, friendly, and helpful. As were the other staff we encountered (the night manager in particular, who had to deal with a lot of drunken behaviour after the wedding events!). The rooms were nice, spacious, and clean. Breakfast was decent - good selection. Would definitely recommend and stay here again.

The hotel was beautiful and the staff beyond helpful.. Location was perfect in a beautiful street close to the main square and walking distance to everything. But you must be aware that its a small city ad taxi service is limited... i had to walk to the hotel from the train station and also on my way back.. all the taxis.were fully booked.. 1.4 km not bad but.with a suitcase is not fun... this not the hotel's fault... but you must be aware (the same is i guess for all hotels)

Un peu désuet mais globalement satisfaisant

The hotel is lovely and our dinner was excellent.

This was the perfect place for me to stay in Cognac. The hotel has a fantastic central position with a 2 min walk to a wide selection of bars and restaurants. It is on a shopping street and the majority of the Cognac visitors centres are within a beautiful 10 min walk. The staff were all very welcoming and spoke really excellent English. The hotel is a beautiful house, well adapted to give all the modern facilities you would expect. The overall feel is spacious, light and airy. It was clean in both the room and public areas. Despite the originality of the building everything feels as modern as you would want it to, for example my bathroom has a great low profile multi shower with glass doors, Just because the building retains some character and is tastefully decorated doesn’t mean missing out on the mod-cons we expect today. The Wi-Fi was fast enough to watch TV on a decent sized screen. The breakfast is excellent with cooked and continental both provided. I was intrigued the first night as they were setting up a charcoal fire pit for dinner service. Tables were highly booked but they found a table and I had a great dinner. The bar at the front is a pleasant location to wait for others or just watch the world go by. The bar and restaurant prices are the same as the other bars and restaurants around the corner. So with a great location, super building and excellent staff I would definitely book again. If you happen to be travelling by motorcycle, there is free safe parking 1 min walk.

Very centrally located but absolutely quiet. The staff are delightful and the British receptionist leads a lovely team. The rooms have everything including black out curtains. The lovely outside space is covered with wisteria. We had a delightful dinner sitting beneath it on a warm evening, plateau de fruits de mer and veal tartare. The garlic aioli was home made and excellent. The waitresses dressed in denim jeans,house polo shirts and white trainers were very well trained and attentive.We followed dinner with a stroll down to a beautiful central circle for coffee and a cognac. Breakfast was a delight with an orange squeezer for fussy ones and a chilled carafe of juice for everyone with plenty of choice. We will certainly go back.

Unfortunately we arrived late on a Saturday. The parking lot situation was not explained clearly (free parking on the weekend) and we got a parking ticket on the Monday because we did not put money in the meter before 9:00 am. Otherwise it was a great stay! Alan was an amazing concierge!

Hotel situé sur une rue du centre historique de Cognac. Chambre confortable et spacieuse. Personnel très serviable. Je recommande vivement.

Very good , we have been here many times and the retaurant is excellent very good food and perfekt service

We stayed two nights. The hotel is centrally located in an excellent pedestrian area with shops and restaurants. The owners have done a great job restoring the building with several beautiful details. Parking may be an issue and during our visit a festival was going on in Cognac. Most of the central part was closed so we could not drive to the hotel. We phoned the hotel and a friendly team member gave us good directions. We also got information about where to park and it all turned out very well. Our room was spacious, very clean and equipped with a/c, coffee maker and tv with several international channels. Breakfast was included in our rate and was very good. All the team members we encountered did a great job and we really enjoyed our stay here.

Très bel hôtel Chambre, agréable et superbe décoration Personnel, très agréable et serviable

Très bon séjour,avec un accueil agréable et chaleureux. Endroit typique, calme au coeur de la ville. Le petit déjeuner est excellent. C'était la 2eme fois que je venais et je n'hésiterai pas si je reviens sur Cognac. Le rapport qualité prix est excellent

Well located hotel in heart of Cognac. Parking an issue. Clean, well mantained hotel with pleasant multilingual reception staff. Food and restaurant staff numbers could be better.

Lovely welcome with friendly staff. Bistro cafe ambiance and seating disappointing. All a bit cold. It was too cold to enjoy the internal courtyard but it looked fantastic. No hotel parking but good public parking nearly. Excellent and quiet location nearby cafes, brasseries and restaurants. Comfortable and well decorated rooms.

Personnel sympathique Chambre confortable et tres bonne literie Petit dejeuner tres complet et bien agreable

Très belle structure le personnel, très attentif, on retournera

Very!!!! Good staf of personeel. Very friendly and clean en very good restaurant in the hotel and good breakfast

Bien pour la chambre à coucher, aucun support dans la salle de douche pour poser qque chose et Pt déjeuner médiocre, cornflakes rassis, salade de fruits fermentée choix peu qualitatif.

Old Hotel in the centre of Cognac with places to shop & eat within walking distance. Please note it has 3*’s now. It has a lovely informal atmosphere & l think that’s down to the staff who are very welcoming & friendly. It has modern rooms which were very clean. Very comfortable bed & pillows. Separate loo, good shower, over head & hand held. Air con, kettle etc. Lift for those who need it. Two slightly disappointing things tea - herbal & coffee - Nescafé sachets- in rooms. At breakfast only tiny Pain au chocolat, croissants etc which didn’t taste very fresh & some mornings the fresh coffee looked like it had been stewed & didn’t taste very nice. There was plenty of choice eggs; bacon,‘sausages’, cold meats, cheeses, fruit, yogurts, breads, jams etc. l would certainly recommend it if anyone asked.

Passė une nuit. Très bien

Séjour très agréable dans un hôtel de caractère en plein cœur de Cognac. Accueil chaleureux, chambre très confortable. Par contre,je trouve que les prestations du petit déjeuner sont excessives financièrement et mériterait au vue du prix proposé plus de choix de qualité (pains spéciaux, brioches,par exemple).

El equipo del hotel es muy agradable y cercano. Cama muy cómoda y habitación de bien tamaño. El restaurante muy recomendable para comer o cenar.

Très bon accueil des différents réceptionnistes

I am not sure why this hotel is graded only as 2 stars. Certainly our room was upgraded on arrival but the hotel is much better than some 3 stars in which we have stayed. The facade is old and beautiful and the interior has been remodelled to a high standard. All the staff were excellent, especially the waiter who worked in the breakfast room this morning (25th) and whoever is responsible for cleaning the rooms. Our room was spotless. A very comfortable bed. My only suggestion would be to improve what was a good breakfast, for example a selection of cheeses, a greater selection of fresh fruit and more plates and cutlery to hand. Finally the hotel is well situated in a pedestrian street with a lovely square nearby. We enjoyed our stay.

Une merveille du début jusqu’à la fin

Accueil très chaleureux. La personne à l'accueil a répondu à toutes nos demandes (et elles étaient nombreuses). Hôtel parfait pour un séjour touristique à Cognac ou un séjour en amoureux. Idéalement situé par rapport aux restaurants : celui de l'hôtel et ceux aux alentours. Je recommande à 100%

very central in charming old hotel near shops.

We loved this hotel. If you really want to feel you are in France, this Belle Epoch hotel is for you. We arrived St Malo at 08.15 and driving very steadily arrived Cognac about four. Paid one hour parking right behind the hotel as only pay to five and then after nine. We had a lovely walk around Cognac, a drink in the bar and a simple but good meal. Breakfast was equally good. Staff throughout were friendly and helpful. Would recommend.

Charming old style building with modern rooms. It has a beautiful old courtyard restaurant with a selection of good food on offer and reasonably priced. The staff were very nice and very helpful and spoke very good English. Will definitely stay again if in the area.

Fantastic little hotel..

Fantastique. Mérite 2 étoiles additionnelles soit 4 en tout. Je recommande aussi le restaurant Sublime.

Hotel très agréable. Très belle accueil, la chambre est top le lit est très confortable. Restaurant tres bien également. J'y reviendrais lors de mon prochain déplacement professionnel sur le secteur

très bel hotel confort calme charme que du bonheur

Central Cognac, very quiet, vey comfortable.

Newly renovated room, and very friendly and helpful staff make our travel more enjoyable! Thank-you! We will be back for sure!

tres bon sejour au coeur de la ville; hotel typique et rénové:tres agréable

die schöne von Blauregen überwachsene Terasse ist wundervoll... Frühstück könnte besser und umfangreicher sein füür deutschen Geschmack, vor allem der Kaffee, Zimmerwände sind sehr dünn, man hötz den wecker und Gespräche von nebenan.

Located in center of. Cognac - everything was within walking distance. Very nice room recently renovated. Friendly and helpful staff. Restaurant and bar on site

l'accueil est très bien, un bémol pour le débit très faible de l'eau dans la salle de bain, les économies ne justifient pas tout.

Pleasant hotell. Good location. Excellent service and quality room

We were happy with our stay here. This is not a fancy hotel, but a great location and good value for the money. Our recently renovated room was not spacious, but was very comfortable, with a good shower and separate toilet room. We appreciate the challenges of updating an old building while retaining its charm, and enjoyed sitting in the courtyard in the afternoon. Parking was just down the street - a combination of free parking overnight and paying during the day. Breakfast was good; I'm sure it is even better without COVID restrictions. The only issues were minor - it would be helpful if all the front desk staff were able to explain local parking, and if water for tea and boiling eggs were hot when breakfast started. Easily remedied. Staff were friendly. They appear to have new management working on improvements; we will be happy to return on our next visit to Cognac.

Very beautiful property in the heart of downtown Cognac, right across the street from La Cognatheque and down the lock from a cluster of bars and restaurants.

Sehr charmantes Hotel in historischem Gebäude mitten in Cognac, Lage ist top, alles fußläufig zu erreichen Öffentlicher und schattiger Parkplatz für wenig Geld in der Nähe der Empfang war sehr freundlich und zuvorkommend, Zimmer ausreichend groß für eine Nacht und einigermaßen ruhig, aber schon ziemlich abgewohnt und in die Jahre gekommen. Tolles Restaurant mit sehr leckerem Essen im Hotel, allerdings mit wenig motiviert wirkendem Servicepersonal

Nuit etame tres bien

Lovely town centre hotel lovely courtyard

Agreable sejour dans un hotel bien situé. Propre, personnel serviable, prix correct, chambre sympa. Rien d'extraordinaire mais tres bonne option et bon rapport qualité-prix

Nice, beautiful French-style hotel located in the center of Cognac, it has a bar outside and also a nice restaurant. Public parking is located just 200m from the hotel. Highly recommended.

Beautiful decorated in a traditional french style. The hotel is in a closed to traffic street. Nice restaurant with a terrace. Very good option at Cognac, walking distance to EVERYTHING. Parking avaible close to the hotel.

Awesome place and awesome location right in the center of Cognac. Lovely surrounding area. The hotel is definitely and older building but that just adds to the charm. The room dude have some funny electrical stuff going on but other than that was clean and comfortable. You will have to walk a bit with your luggage to the front entrance from the alley , so might not be suitable for disabled individuals. Parking is a short <5 minute walk away. This place was great for the price, breakfast was delicious, would stay here again.

Central location to city centre which made access to sites very easy

Very limited choices at restaurant. Good location for walking. Great help from front desk personnel who assisted with french speaking phone call. In room climate control was quiet and effective adding comfort to our stay. Walls are a little thin. Didn't have breakfast, ww walked to covered market which was a nice surprise.

The stairs and being close to air conditioning unit a bit noisy

Room perfectly fine, but hotels undergoing significant works at the moment. No noise, but corridors a bit stripped down and building site like by the end of a working day. Great location though, with parking nearby.

We always stay at this hotel and love it.

need elevator but apart from that it perfect :) staff is wonderful and resto and bar is awesome