Hotel Chais Monnet & Spa

Bonnes prestations et séjour de détente

Absolutely stunning and close to the town centre

Th property was gorgeous. Everything from The layout to the tranquil ponds and plants and the room design evoke luxury and relaxation. The staff for the most part were excellent. There was one rude lady checking us in for breakfast who chastised me for not speaking French. I hadn't spoken French in many years and had brushed up on some basic phrases, but she was speaking very fast and I couldn't understand her so I asked if she spoke English (all the other staff members did and were polite about it). She proceeded to lecture me and my husband about visiting a country and not speaking the language. Normally I would have given the attitude right back, but I didn't want anyone tampering with my food, and my 3 year old was already getting fussy. That was very inappropriate of the staffer. However, other than that it was a great experience.

L’etablissement est de qualité, la chambre spacieuse et bien équipée. Néanmoins il y a un sérieux probleme de service malgré un personnel nombreux. Le petit dejeuner est correct.

Exceptional accommodation, very slick and ultra modern, perhaps out of character for a vineyard district. Wonderful service staff however hotel is quite unconnected with food and beverage operators so between having to dine offsite and disappointing experience when a table became available, I suggest using this hotel only for luxurious bedding.

The hotel was converted from an old distillery. Everything looks and feels ultra modern; if you like ultra modern, then it's good. Because of the conversion, things seem spread out. It took us a little effort to find the restaurants. The restaurant has a Michelin star and is good. The brasserie is great. Also, plenty of parking space.

Very beautiful resort hotel. my room with a small court yard. very peaceful. and comfortable. Hotel with a good spa and restaurant. and music bar.

Great Property. Amazing food. World class staff.

When we arrived we went to the Spa area to relax in the sauna and steam room and nothing work, the day after our coffee machine in our room didn’t work so we have to call the receptionist to send us someone to fix it, our last day, there was no hot water in our shower, so we took our shower with very cold water :(

Lovely, well appointed gem in the quiet hamlet of Cognac. Terrific staff and Michelin Star dining on property - too much food! The pool is heated, convenient short walk from our room and the surrounding spa and amenities are outstanding. However, I cannot say enough about the impeccable staff who made us feel welcome at Christmas,

Magnifique hotel. Prestations impeccables.

Hermoso hotel, con un gran servicio, en un entorno maravilloso !!!!

Accessible to all of the popular cognac distilleries.

Luxury and excellent location, just be wary of the mini bar, water and extra charges!

Lovely hotel but lack of communication - we weren’t told that breakfast wasn’t included in our hotel rate so got landed with a hefty bill on check out. We also couldn’t get into any of the hotel restaurants during our stay so was only offered ‘room service’ that ended at 10pm, so had to find external options - very disappointing as a paying guest of the hotel.

Ett fantastiskt fint och välskött hotell med lysande service, god mat och välfungerande faciliteter i en underbar miljö. Dessutom är den lilla staden Cognac en vacker lugn pittoresk upplevelse.

Ett fantastiskt fint och välskött hotell med lysande service, god mat och välfungerande faciliteter i en underbar miljö.

Ett fantastiskt fint och välskött hotell med lysande service, god mat och välfungerande faciliteter i en underbar miljö. Dessutom är den lilla staden Cognac en vacker lugn pittoresk upplevelse som erbjuder flera bra restauranger.

Amazing stay!!! Room was spacious, clean, quiet aircon. Alittle bit of luxury in Cognac.

Spectacular architecture, great rooms

Construction and road closures made it difficult to reach the property.

Très très bon séjour

Merci pour votre accueil, et votre sens du commerce. C'était TOP

3 SEJOURS et à chaque fois toujours aussi RAVIS. Alors oui, des petits soucis, douche bouchée, remontée d'odeur d'égouts ou encore petits soucis au petit déjeuner... MAIS à chaque fois des solutions trouvées avec sourire et professionnalisme. et un geste commercial. Nous recommandons VIVEMENT cet hotel. Pour votre bien être car les équipes y sont dédiés. Détail qui a son importance : Nous avons deux petits chiens qui ont été traité comme des PACHAS :-)

Everything about our stay was extraordinary. The best part was the staff at the front desk. Very welcoming, friendly, and extraordinarily helpful.

We had a lovely stay. The staff was very welcoming and the service in the hotel is truly the best. We would definitely stay here again.

A very new hotel which has been converted from a cognac distillery by an ingenious architect who has retained the character with modern facilities. Extremely good parking arrangements

The hotel is very beautiful but we experienced a few issues with the service in the Distillery dining room. We mentioned these issues to reception on checkout and they seemed to take them seriously. The breakfast buffet was also confusing as they have 2 options (€18 and €35) but both are in the same area - which must be impossible to manage (in fact we were charged for the full €35 when we had actually stuck to the €18 option). This is frustrating as a 5 star hotel of this calibre should be able to manage things like this seamlessly. I was also disappointed to see miniature toiletries in the bathroom - as we all move to a more sustainable economy I would prefer to see full size shower gels etc mounted in the shower instead of tiny disposable ones.

Amazing hotel and service

Tolles Hotel Nahe Zentrum von Cognac. Essen ist gut und der Spa Bereich toll. Es hatte viele junge Familien im Hotel, dementsprechend auch Kinder!

Sehr schönes und komfortables Hotel mit einem grossen Spa und Pool in einer ehemaligen Destillerie mit ultramodernen Neubauten. Zahlreiche Annehmlichkeiten im sehr freundlichen Service.

Fantastic, unique property. The ambience was very relaxed and friendly. The rooms were huge and beautifully appointed. The use of an old cognac distillery, blended with the modern refurbishment, made for a truly unique hotel.

sejour à deux, l'hôtel est très confortable et bien insonorisé quelques points de progrès concernent le petit déjeuner (service très lent,oeufs brouillés en tube, choix de pain limité, pas de plats chauds à la commande) un peu limite pour cette catégorie d'hôtel et le process d'accueil, car attendre avec une verre d'eau en carton dans le hall c'est pas du tout ce à quoi on s'attend en entrant ...

Superhotel

An amazing experience upon arrival. Suites were beautiful and spacious.

Hotel et chambre magnifique, même si la vue n'est pas top. Restaurant La Distillerie très bien, surtout à ce prix. Un très bon moment de détente

Séjour d’une nuit, rien à redire le restaurant la distillerie est délicieux, le personnel (hôtel et restaurant) au petit soin, digne de ces 5 étoiles. Ils se plieront en 4 pour satisfaire vos demandes. Je recommande fortement, les yeux fermés !!

Such a lovely retreat from a hectic, hot week of travel. The pool and the super quiet and large room made for a very relaxing stay.

El hotel y el servicio son excelentes

Une expérience unique, un service exceptionnel.

We recently stayed here for 2 nights as we were attending our friends wedding. From start to finish it was incredible! The staff couldn’t do more for you. Laura and David we do so helpful. The hotel is breathtakingly beautiful and I’ve never left a hotel feeling so relaxed!

Property looked brand New, Very Clean and service was spot on

Superbe hôtel et excellent service hôtelier Par contre le restaurant n'est pas à la hauteur des attentes

Beautiful hotel in central Cognac - rooms, service and restaurants very good

Beautiful hotel, lovely staff. Very limited service by the pool area but David from the Coffee Bar was terrific.

Amazing place - peaceful, relaxed, super spacious and comfortable rooms.

Very comfortable and excellent service. Perfectly clean room, attentive staff, good location in Cognac. Free bikes and good local restaurant recommendations. Breakfast is good by French standards.

Lovely hotel in beautiful setting. Bedroom with terrace was very clean , comfortable and had everything we needed. We used rooftop bar .. expensive drinks and we got charged an extra drink by mistake… wouldn’t normally have worried about this if they’d just reimbursed straight away when I raised the issue but it seemed to be a real song and dance a in the end as they couldn’t seem to credit my card back just gave me cash…. This wasted some time on our leaving day when we just wanted to get by outside pool! Otherwise restaurants are also good… just seem to be very expensive wine! Great facilities onsite too with inside/outdoor pool plus the spa for treatments. Good stay overall.

A beautiful new hotel in Cognac. It’s really close to the town centre so great for getting around. They have done a wonderful job of creating a hotel from an old distillery. The staff are lovely and can’t do enough to help. The pool is also great. It’s a half in and half out with a small garden outside for relaxing. We were lucky enough to get a room upgrade and this had its own little garden. There are two restaurants and two bars at the hotel (although the Cognac bar is closed until September this year) If there are a couple of areas of improvement I would say breakfast is a bit haphazard. They got our order wrong a couple of days and we were left for a long time without food (one day they forgot us entirely) Also there is no food or drink served by the pool. Some days they had water down there but it would have been nice for some service to make the experience even better.

Stunning makeover of buildings with imaginative modern architectural additions linking the buildings. The evening restaurant food was a triumph but the breakfast menu needs attention. My only niggle was no mirror in the separate toilet and lack of a handy power point outside the bathroom door to allow use of a hairdryer in front of the bathroom mirror.

Stunning hotel with exceptional decor. Excellent meal in The Distillery. Very quiet room with comfortable bed.

We stayed for one night in cognac and this hotel was every bit luxury. We were upgraded into one of their suites which was absolutely stunning. This is such a beautiful hotel, with great amenities and amazing staff.

Brand new and very lovely. Huge room. Everything clean and working. Great pool. Choice of bars. Fantastic friendly staff. A chic, charming base to see the town and the region. Really enjoyed staying there.

We book this hotel for a night as a stopover during our road trip in france. The Chais Monnet was actually a really nice surprise. The location is amazing in the middle of the old town of cognac. Mixing old architecture with new buildings. The amenities are real 5* The rooms a beautiful and very confortable. I would recommend a 2/3 nights stay The only point of our stay was the service at the restaurant, really labourious and slow. Congratulations to the people who made this location possible I really loved the roof terrace with nice sound (electronic deep house) and amazing views. People here are amazing

Amazing luxury hotel. Wonderful amenities and great dinning experience.

Hotel Chais monnet was beyond superb. We stayed in a standard room. It was huge! We saved up our Hotels.com and redeemed our free hotel night stay here. It cost us about $70 after redemption "maybe a bit more I can't remember". The hotel staff were very nice and went out of their way to help us. Our train arriving in Cognac was running late and we had arranged to pay for the hotel car to pick us up at the train station to bring us to the royal castle cognac tour. I called them from the train and told them we were running late and they informed the driver and it was no problem. They dropped us off at the tour and brought our luggage to our room. Granted it wasnt far to the castle or hotel but it was the service that stood out nonetheless! If you are ever in Cognac and can stay here you must! Even the standard room made us feel as if we were royalty.