Novotel Suites Shanghai Hongqiao vs Similar Hotels

Rooms are spacious with comfortable beds and multiple bathrooms for some rooms, but several reviews mention outdated decor, peeling wallpaper, stains and occasional comfort issues when AC failed.

Comfortable beds and high ceilings noted, but some guests reported issues: no AC in rooms (very hot), bathroom separation curtain rather than door for some rooms.

Standard quality for this hotel tier.

Rooms were generally spacious and well-equipped, though some issues with dampness were reported.

Mixed reports: several guests noted smoke smell in corridors and rooms and some dust/stains on furniture, though other reviews mentioned good housekeeping.

Generally acceptable cleanliness with no major complaints; one review mentioned cheap air fresheners at the entrance which could be improved.

The hotel is clean and nice.

The hotel was noted for its cleanliness with specific mentions of clean rooms and a well-maintained environment.

Generally very convenient for transit — close to train station and airport — though a few guests noted it is far from some central attractions.

Convenient location (close to exhibition, within walking distance of metro, restaurants nearby); maps/nearby market availability was inconsistent in one report.

Walking distance to the exhibition center.

The location was good, especially for accessibility to the fair, making it convenient for guests.

Consistently praised: staff were described as helpful and efficient (quick room changes, responsive at night, manager singled out for assistance).

Highly praised staff repeatedly — attentive, friendly and went above and beyond (named staff called out for outstanding service).

Staff can speak a little English, which is acceptable.

Staff is noted to be superb and very helpful, which greatly enhances the guest experience.

Breakfast opinions vary from exceptional to poor — issues include dishes not labeled, food not hot and limited restaurant hours affecting dinner options.

Breakfast received mixed-to-negative feedback: described as limited for foreigners, scarce portions of butter/cheese and limited variety; some guests found breakfast otherwise adequate.

No food facility available.

Breakfast had a good variety but reviews noted it became monotonous after several days.

Mixed to negative: centralized air-conditioning caused comfort problems (AC off or not working), limited restaurant hours, occasional noise from facilities; minibar/coffee shop available but limited.

Good amenities reported — gym and pool available (pool in adjacent building) and overall facilities were seen as positive.

Standard quality for this hotel tier.

Standard amenities were provided, but with some limitations on dining options.

Mixed perceptions: some guests satisfied with space and service, while others felt facilities were inferior to similarly priced hotels and would not recommend.

Mixed value: convenient location and strong service balance against issues such as a partially unrecovered deposit for one guest and limited breakfast offerings for some.

Standard quality for this hotel tier.

Guests found the hotel to offer good value, especially considering the cost in relation to quality.