Gran Cruz House

La atención y la ubicacion

Todo me gustó

Everything perfect, from the check in the comfort of the room, the location, the friendliness of the staff and the breakfast

Really nice place, comfortable bed, nice views and great breakfast. Staff were very friendly and helpful.

Because of location it was noisy, with loud music that went on till quite late. Had an early flight so wasn’t ideal.

We had a most delicious meal at the Gran Cruz House in Porto. We ordered 10 different dishes and each was as wonderful as the next. Lots of small touches added to our experience. The wine suggestions were spot on. Our waiter Mario was super attentive to us and our needs….not only offering up our food but sharing his words of wisdom such as eating together was the most human moment of the day. Obrigado to the chef, the staff, and to Mario!

We had a great stay. Beautiful old building with modern rooms in the center of Porto. Excellent service.

Historic building on the riverfront. Lovely Cafe restaurant, good breakfast , great view. Very helpful staff

Being on the riberia is noisy and dense with tourists. However, by 11:00 it's quiet enough

Close to all amenities and tourist attractions

No coffee machine in the room, requiring to visit the a local coffee shop even before breakfast to get a cup of coffee.

Comfortable and clean room. Helpful staff

Right on the ribiera in popular tourist area. Ok for a couple days but lots of noise from the street

The hotel is very quaint and small - only 7 rooms. It is in the perfect location near nightlife music, activities and great restaurants. Each room is unique and comes with complimentary wine. We stayed in the LBV square room which was small, but offered a side view of the Duoro River. The delicious breakfast was a la carte in the hotel's beautiful small restaurant overlooking the river. We truly enjoyed our stay at Gran Cruz Hotel and would highly recommend.

We spent 2 nights here and loved every second of it. It's a really beautiful hotel in what must be one of the best locations in the city. The room was stunning along with the views. We felt very welcome and very well looked after. Awesome breakfast, great (but slow) dinner and very friendly staff. I'll definitely stay here next time I'm in Porto

We loved being right in the center of the riverfront activities, and enjoyed sitting in the open window listening to live music. It was convenient to the funicular up to town (to avoid the steps) and we also walked down from town without any problems. We loved Porto and found the people to be friendly, and we enjoyed the lively atmosphere in the city and at the river. We ate at the restaurant "Casario" for dinner on our last night and it was amazing food. We loved the front desk staff, especially Bruno, who were fun, friendly and helpful. The decor was fresh and appealing, like being in a bed and breakfast.

Nothing

I didn’t enjoy this stay but my husband did. He enjoyed the modern style of the hotel

We placed the sign on door that we didn’t want our room clean and they came in anyway. I didn’t like that we didn’t have options to grab water to go or snacks later in the day. It was right by the river which was loud outside . It was expensive. The staff was not as friendly .

Ein tolles Hotel mit einer hochwertigen und ansprechenden Ausstattung mit einem sehr gutem Frühstück. Tolle Lage direkt am Douro.

Wir hatten für 2 Tage gebucht und konnten nur eine Nacht bleiben, da das Hotel überbucht war. Das Hotel buchte uns in ein anders um. Das Personal war super freundlich und zuvorkommend .

Bruno at the front desk was exceptional. Naomi (sp?) the server for breakfast and the guy that covered for her on weekend. All of the staff were awesome! Food was great. Housekeepers were fantastic!!!

More breakfast choices would be nice. We were there along time so we went through the whole menu.

Lovely stay - had a breakfast box as off on an excursion - no problem. Didn't finish the port so asked if it could go in the fridge - no problem. Got back late and needed to move our dinner reservation on the last night by half an hour - no problem. As other reviews have commented there is a little noise but it's not really intrusive and the buskers are enjoyable. Loved it and would stay again. Amazing meal - great service.

The location was excellent, and the staff was very pleasant and professional. We had a very nice river view!

It was just alittle noisy after 11:00pm one night but other than that it was wonderful!

Excelente

The hotel is situated at a prime location. Very well decorated and clean rooms. The breakfast was a la cart, with a great variety of selection. The staff is friendly and extremely helpful. I want to mention Antonio in front desk and Noemi in the restaurant. We are so grateful for their attention with us. Noemi always made us feel at home, always cheerful, and Antonio gave us great tips on restaurants and gave us directions into two. Didn't get a change to interact with the other two gentlemen in reception and breakfast but were very courteous with us.

That we had to leave.

I did a lot of research about to where to stay in Porto before I booked here. The only adverse comment that I found was the outside noise, which to be honest is true. The street artists go on until after 10pm, probably longer in the warmer months, and the restaurants start to put their tables out very early in the morning. However, the hotel is fabulous. We were welcomed with a glass of port upon arrival which was a lovely gesture. The location, the service from the staff, the cleanliness, the breakfasts could not be faulted. The bottle of port in the room is a lovely touch. I would not hesitate to stay here again.

Excellent location with stunning views over the Douro river. Very friendly and helpful staff. Provide a very good breakfast as well.

Locatie, kamer, uitzicht en personeel

Nicely renovated hotel in prime location. Walk to everywhere. Fantastic views over the Douro River and Bridge. Restaurant quality first class. Staff very friendly and helpful - nothing was a problem. Only down side is noise from wharf area and musicians - but that is part of being in the centre of the action. Wish we could have stayed longer.

EVERYTHING!

Riverfront location comes with noise from buskers along waterfront. Room was double glazed to reduce noise. Part of the price to pay for premier location.

LOCATION, LOCATION, LOCATION on the river front! Plus it was charming, boutique hotel with only 7 rooms. All 3 of our rooms differed in decoration and each room had a different bottle of port to welcome us. The beds were super comfy and the bathrooms so nice! The restaurant on the property was outstanding! Highly recommend!

We liked everything!

Stayed three memorable nights at this beautiful boutique hotel located in a prime location right on the Douro River and in the heart of the port. The hotel rooms were nicely designed and very functional for a multi day stay. The rooms also were impeccably clean as well as the entire hotel. We were treated first class from all at the hotel personnel. A special shout out to Mario who provided outstanding service for us everyday at breakfast. He is a real professional in knowing how to treat guest in the hospitality business. I can’t say enough how nice our three day stay was in this hotel while exploring the beautiful city of Porto. I hope to return someday to the Gran Cruz.

Beautiful boutique hotel. Excellent location. Fantastic breakfast served on outside terrace overlooking the river. The hotel was extremely prompt at replying to messages in advance of our stay.

Excellent location, great comfort and friendliness of staff

Could a bit noise being in the middle of “action”😊

You pay for the location. Great old building.

The noisy busker outside the windows every night until late.

Rooms overlook the river with a vibrant river walk below. Lots of dining options and shopping near the room. Views out the windows are incredible.

Awesome staff, clean room. Magnificent view

Amazing staff. Detail oriented. Awesome view.

Great stay overlooking the Douro!

Location, charming decor, breakfast.

Conveniently located in the heart of everything. The room was clean, updated, and beautiful with a great view. The best part is the staff, by far. The front desk was especially helpful in arranging for an early morning taxi to take us to the airport, in providing extra towels and toiletries, and recommending points of interest. The breakfast was exceptional; not to be missed.

We loved the room, king size bed with great views of the Douro River. Water pressure in the shower was great that featured a rain shower and shower wand. Could have used more vanity space, we did not have enough room for our toiletries. To go anywhere you have to navigate going up a few hills and of course, returning to the hotel. To get an Uber or Taxi you will need to go up the hill to the first street as cabs and Uber cannot come down the hill to the hotel. Right outside of the hotel are a variety of restaurants and an easy walk to the city across the Douro River; Gaia. The hotel is within walking distance to all of the sites Porto has to offer as well as restaurants, bars, etc., although staying in city centre would be a more convenient option which we would select if we came back. One restaurant we highly recommend is TAPABENTO, located in the São Bento Train Station. A couple of areas where we felt the hotel could have done better. Due to the proximity of the restaurants directly outside of the hotel, if you leave your windows open at night you would hear a good amount of noise. The air conditioning does not get the room as cold as you may like but each room does have a fan to help but may not be sufficient for everyone. That is the reason to open your windows but you have the noise issue. The WiFi is not as fast as the other hotels we have stayed in when traveling internationally. The staff is nice, and for the most part accommodating. One major complaint we had was on our last day. The elevator was not available after breakfast for about an hour. We were told the elevator was out of order and needed to be repaired but when we asked the Front Desk they said the elevator is working but staff members are using the elevator to deliver supplies to the floors. We actually ran into two of the staff members and asked If we can use the elevator as there was enough room, they said no so we had to Take the stairs.

Very stylish boutique hotel with lovely rooms. Staff were friendly and helpful.

It was an excellent location for us in terms of seeing and doing what we wished to do. The staff was very accommodating and even provided a boxed breakfast for us on a morning that we joined an early tour group. Breakfast was delicious at the hotel.If you like a small hotel with great views of the river and a welcoming staff then this is the place ! A word of advice...pack lightly unless you accept a transfer because some Ubers and taxi's cannot pull up to the door.

Beautiful

Terrible breakfast. Poor service at breakfast. Belongings left in room which they said were not left

Great location on the water

Great location if you want to be in the middle of the action. Right on the waterfront and close to the bridge. We stayed in the White room (the hotel only has 7 rooms) on the top floor and the views over the river a quay were great. The room was very smart, with an extra large double bed and all mod cons. AC was very good too. Bathroom smaller, but very nice. However this is a noisy location and you can't get away from the music being played by buskers outside, so if you want somewhere quiet, this is NOT the place. The hotel does not have a bar, but there are plenty just outside. The hotel restaurant is tapas/small plate style and very good (book to avoid disappointment). I was surprised how good. Staff were exceptionally friendly. Breakfast on the terrace was lovely. This is a small boutique style hotel.

We read the reviews so knew it would be noisy and it was, but being on the top floor and with good window insulation, it was ok. The location is probably in the busiest tourist spot in the city, so if you want quiet old charm this is not the location for you. Parking is challenging, you can't park near the hotel (there are car parks within 500 meteres, but they are busy). Best take a taxi (not Uber) and they should be able to drop you off outside - this is a restricted pedestrian zone so only Taxi's can enter. Dragging your suitcase up the hill from the hotel to where the car park was is hard work. Not for the frail! I also expected the hotel to be larger and have a bar etc, it didn't, this was a shame. I would however stay here again. Most of these comments are a consequence of its central location and the hills are part of Porto life.

Grand Cruz Hotel We booked the Reserva room at Grand Cruz which has a beautiful view of the Douro river and Luiz bridge. The room was clean and aesthetic. The staff was attentive to our needs. Even though the Ribeira square can be loud at night, our room was quiet. The breakfast (included w the room) on the terrace was a great start to each day we were there!

Very clean hotel . Staff was accommodating and pleasant and went out of their way to help with any requests that we may have had. Rooms facing the river and noise level does diminish after 11pm and doors/windows soundproof also. Views of the river and bridge were magnificent and the restaurant was fabulous!! Would stay here again if I ever return to Portugal

Nothing we did not like.

The Gran Cruz House is a fairly new hotel in an historic 16th century building with all the modern comforts you need. It has a lift and air conditioning. We were in the Vintage Room (#5) which had fantastic views from 4 windows, including one in the bathroom. The breakfast was made to order and you ate on the terrace with equally wonderful views. (The hotel has a wonderful restaurant Casario in the same place as the breakfast). The location is simply the best with easy walking distance to countless restaurants & shops.

Porto is a crowded and loud city that goes until late in the evening and you can definitely hear music and sounds on the promenade below. However that is to be expected when you chose the best location right in the heart of all the action and it didn't bother us.

Great location, expect night life noise from afternoon until 11pm. Also late night noise at times.

Had a great time with my wife.

The location was superb. The bedroom was small but very clean and had excellent double glazing which was essential being where the hotel is. The food was really good and the service. The staff were extremely friendly and helpful.

There was nowhere to sit and have a drink or enjoy the view. No space in our attic bedroom either so if you have a room on the 6th floor which must be half the size of the others there is nowhere to go and relax. We were not treated with any priority being guests at the hotel to all the non residents who fill up the restaurant in the evening before we had chance to reserve a table. No coffee machine or kettle in the room and no room service. We would not take accept an attic bedroom again.

Everything

Great location, rooms nicely decorated

Small rooms, breakfast very slow

We stayed in the White Room on the top level. The natural light and people watching was amazing.

Overall, we like an off the beaten path location, this was "in the heart of town" so it's perfect for those that like it. No parking on site but public parking was only about a 3 block walk.

The Gran Cruz House is in the perfect location, right by the river and walkable to all local attractions and restaurants. We stayed in the White Room for one night and the Pink Room for four. Both rooms were lovely but we really loved the Pink Room due to its small balcony and beautiful views. The rooms were nice and clean and the shower pressure was great. The area has a lovely vibe with street entertainers and market stalls and the view from the room was amazing. Some reviews mention noise but once we closed the windows and shutters we couldn’t hear anything at night. The breakfast was lovely and a la carte. All staff provided a friendly and professional service especially Bruno. He’s a true ambasssor for your hotel. Very funny and personable. He provided great restaurant and attractions recommendations. I got an Uber to and from the hotel which meets you just at the top of the road (uphill). I would definitely stay there again and recommend it.

This is one of the most charming hotels we've ever stayed in. The rooms are large and comfortable, and they are each designed to be beautiful in a very comfortable way. The views out over the Douro River are spectacular, but the views inside the room are competitive. The delicious made to order breakfast on the terrace overlooking the river in the quiet of the morning was one of the best parts of the day. The staff was very friendly and helpful, including making us up a breakfast box for our early departure the last day. My only complaint, no fault of the hotel, was the over-amplified buskers, often more loud than talented, along the river in the evening. The hotel's double pane windows were no match for the loudest, but they do quit promptly at 10:00.

Restaurant server rude pushy told us if we did not like it to leave As guest there can not believe they would tolerate that behavior as we order led appetizers and told him to bring out while we decide on main He told us he had other people after and had to turn table

We had a wonderful stay at the Gran Cruz. It is right down on the water with tons of delicious restaurants right outside the hotel. The bed and bedding was luxurious and the breakfast was delicious!

The staff were very kind and helpful. The accommodations weee clean and tasteful albeit the rooms are small.

The hotel is located alongside the river and there is constant music and noise from the boardwalk. It was incredibly disruptive especially since much of the music was poorly sung American tunes.

Beautiful boutique hotel, lovely staff, extremely comfortable rooms. Decor is inviting, reminds me of a beach cottage. Little touches such as a bottle of port. In our room. Gorgeous reviews of the river and bridge. Lively river promenade with live music….however when you close the windows it’s totally quiet.

Great location right in the centre of the action. Easy to walk to all the main sights.

Fantastic hotel in a fantastic location . Right on the riverfront but quiet inside . Lovely staff who welcome you warmly . Delicious complimentary breakfast served inside of on the terrace every morning by a lovely young lady . Front desk staff were very helpful . There are only 7 rooms in those hotel . We stayed in the beautiful blue room which was immaculately clean . We would return to Porto and stay here again and highly recommend it to others .

Very nice hotel and staff were friendly. Right in the main tourist area on the water.

Great location and very nice staff. Hotel was clean, small, and quiet. Excellent breakfast. Room was small but bathroom was nice size. Loved listening to the street performers from our room

The Grand Cruz Hotel is simply a delight in the most desirous location, right along the river front. We were so pleased with our spacious and well-lit room with all the windows and, such incredible views. This is a perfect boutique hotel. The staff is so professional and willing to assist you in any way. For example, the desk manager offered to help lug our luggage up a hill. Thankfully, it was not necessary. But they go the extra mile. The breakfasts with Andre were perfect and you can sit and watch the river scenes. We loved every moment of our stay here.

Beautiful property , lovely location with fantastic views. Despite being in the busiest district the shutters offered complete sound proofing . Breakfast to order was excellent. I would come back in a heartbeat 💗 . Amazing

Nothing . The staff are welcoming and exceptional

Whilst we had a lovely room in a great location, the reception desk was dreadful. We arrived in a Saturday night and received no welcome at all. This continued through the weekend with reception staff not even acknowledging us. For a boutique facility you would expect significantly more.

Location and staff

Accommodation was perfect

What a jewel of a place as long as you can handle the loud music during the day which is more than worth it imho. The staff were all fantastic and helpful, the view dazzling, the rooms clean and comfy, the view incomparable. Say hi to Fernanda, the lovely server.

Thoroughly enjoyed our stay at Gran Cruz house. It’s right at the heart of the oldest part of the city with lots of activity on the waterfront. All the staff at the hotel were super friendly and helpful. Rooms are great, breakfast was lovely (sitting outside watching the world go by) and the location is great for walking (up) to explore Porto or across the bridge to chill out in Gaia. Will definitely try and stay here when we visit Porto again.

Protect location near Dom Luis Bridge. Great room. Awesome food. SUPERB STAFF.

Nothing.

la estadia fue super mejor localizacion frente al rio Duero y al puente Luis el recibimiento increible Bruno es muy cordial y todos en el restaurante super servicial esta propiedad lleva un 10

This property is gorgeous! Wonderful location. The hotel is so beautiful and the service excellent! The rooms with a wonderful view to the river. The only thing I should request is to tell you that a taxi can leave you right in front of the hotel. So if you bring your own car with your luggage, a taxi can take you to the hotel from the parking lot.

The Gran Cruz House is in the perfect location, and the team there is amazing. We loved our stay and would definitely stay there again. It is simple to take the water taxi across the river to visit the port houses, and the area around the hotel is very walkable and lively, with lots of restaurants and bars. I would have liked to have had a coffee pot or tea kettle in the room, but it was pretty simple to go outside and find coffee, so that is a pretty minor quibble. It was nice being greeted with port, and the breakfast was excellent.

We loved our stay at the Gran Cruz House. The hotel is right on the busy riverside, so it is a bit noisy until midnight, but other than that this tiny boutique hotel is a gem. Staff was very helpful. Rooms are comfy. Do try the Casario Restaurant in the hotel. The tasting menu was our best Porto restaurant experience.

Excellent location; amazing river views; easy walking to riverfront and up to downtown Porto. Elegant facility and stellar staff. Wonderful ports available in the lobby upon checkin; onsite restaurant is excellent. Highly recommend this property. Cruz wines and port are top notch.

I stayed at the Gran Cruz for a long weekend at the end of March. The hotel is absolutely charming and my room (Vintage on the 5th floor) was beautiful. It was a River room so I had excellent views of the river and the riverwalk below. The room was immaculately clean, beautifully furnished with lovely bed linens and bath towels. The room itself was a nice size (especially for Europe!). In the bathroom are bathrobes and slippers, as well as shampoo and liquid soap in the shower and bar soap, lotion, shower cap, shoe mitt, and vanity kit on the counter (and hair dryer). There is a safe in the closet. My room had a complimentary bottle of tawny port. The hotel only has seven rooms, each with a different theme. The hotel itself is actually owned by Gran Cruz Port (the drink, not the wharf), which has a port cellar just across the river. Apparently if you want to do a tasting at the port cellar and you let the front desk know, they will make arrangements with the port cellar, which includes a discount on port sales. The staff is wonderful. Everyone at the front desk and in the restaurant were delightful. I particularly loved all the people who staffed the reception desk; they were so helpful and willing to share suggestions on everything from where to eat egg tarts to what to see and do. Housekeeping staff is super discreet. The rooms are meticulously serviced every day. Highly recommend the restaurant for dinner. I reserved a week in advance. The day of, the restaurant was completely booked. It's not that large. The value for money, especially for the five course tasting menu plus wine pairing, can't be beat. For the included breakfast, it is served a la carte so it's not quick but it makes for a marvellous leisurely experience. If you need to leave early, request the breakfast bag the day before. I did so one morning and it included fresh squeezed orange juice, yogurt, two little tubs of jam, an apple, an orange, and a little roll with some ham. I also went through the hotel for my Duoro Valley day trip and it was fantastic. A small group tour with a total of eight guests plus the guide/driver. Highly recommend this smaller group experience, particularly because the itinerary is preferable to what some of the larger group tours do. The location is excellent. You can pretty much walk everywhere from the hotel, including across the bridge to the port cellars in Gaia. The area along the riverfront, where the hotel is located, is very lively with music and restaurants but when I closed the shutters, the noise sounded quite distant (and happy). In any case, the noise died down at 11 pm (Saturday and Sunday night) so it was hardly disruptive at all. And I slept incredibly well in the very comfortable bed. I took a taxi from the airport, which cost about 35 euros but 10 euros was traffic trying to get closer to the hotel since the river road was completely backed up. The driver finally suggested that I get out and walk since I didn't have much luggage and it would be much faster, and I am glad for that suggestion. The trip was 30 minutes but 10 of that was being stuck in traffic. On the way to the airport, I took an Uber, which cost about 13 euros and 20 minutes. Cars cannot get to the hotel because there is a huge pedestrian plaza; however, they can pick up about a block away (which is up a hill). The hotel offers airport transfer for 40 euros and this option will take you to the hotel itself. I had an incredible trip to Porto, which is just absolutely lovely. But staying at the Gran Cruz with the lovely rooms, fantastic location, and warm and welcoming staff was a major contributing factor also. I can't wait to return to Porto and when I do, I'll be headed back to the Gran Cruz.

Arrived on overnight flight and checked into the best location possible for a stay in Porto. Wonderful helpful staff. Clean environment & the most comfortable beds! Breakfast was amazing. The background city sounds didn’t bother me but you will hear music & chatter. It was the perfect splurge before I began my Camino

Terrific hospitality. The only downside was it is LOUD LOUD LOUD nearly all waking hours. I wish I knew this. I came for the restaurant -- which I LOVED -- but wish I had stayed somewhere quieter.

Excellent! FIVE STARS From us. Location superb on the Ribeiro. Room LBV 6 Small but extremely comfortable, decor lovely. Immaculately clean. Robes and slippers provided. Even a bottle of Port! Would like to of had a coffee maker in the room. FOOD. Casario restaurant. Lunch Absolutely Fantastic! Small plated dishes beautifully prepared. We (2 persons) were Recommended two cold and two hot dishes followed by desert. STAFF. Again Absolutely Fantastic! Knowledgable, kind, friendly. Very attentive (without hovering around you) and observing. Speak several languages.

Style, friendly, location

Can be noisy at night, but a minor point.

Lovely central hotel beautifully renovated with excellent friendly staff. The in house restaurant (Casario) is superb - lovely imaginative food and excellent wine choices. Recommend you book in advance as we couldn’t dine on evening we wanted as fully booked.

Beautifully appointed rooms in a location that is in the center of the action. Stunning views from “river view” rooms. Breakfast was a moment to be treasured with incredible service, views, and food. The staff were delightful, knowledgeable, and engaging. Coffee was superb. Can’t wait to come back and stay here again!

Gorgeous, intimate hotel with beautiful appointments. Location is great but, because its in the heart of the tourist section at the river, expect noise at night. Highly recommend having dinner at the hotel.

Such a lovely comfortable hotel! All the staff were very friendly and attentive, especially Arthur at breakfast service who excelled at learning each guest’s preferences and offered great recommendations in town.

From check in to check out, very friendly and helpful staff. Great location and view from both the room and restaurant over the waterfront. The room itself was clean and spacious with a nice powerful shower Would happily stay here again. Great vibe with all the musicians on the waterside

Very quaint boutique hotel in a great location. The room was beautiful, with a wonderful view over the Duoro river and Dom Luís I Bridge. In easy walking distance of everything (although being Porto, there are lots of hills). The included breakfast was absolutely delicious. All cooked fresh to order rather than a typical buffet. All staff were very friendly and helpful and we appreciated the complimentary bottle of Port in the room. We enjoyed listening to the music outside in the evening, but keep this in mind, as this continues late into the night so may not suit everyone. Surrounding bars/restaurants are okay for a drink to take in the atmosphere but are very touristy. However, there are plenty of choices all within walking distance.

We loved everything about the hotel, most of all the service (special shout out to Bruno). The hotel restaurant's host was wonderful. The chef bakes fresh bread, including gluten free options.

Amazing, right on the river. Outstanding service and staff!!

Excellent

I am so torn about this place. We loved the service, the room, the view, the restaurant, the breakfast and dinner. Antonio at the front desk was amazing and super helpful. He was just a kind soul. Our breakfasts were so fresh and amazing. The staff is super friendly.

The only issue I had with this place (not their fault) is the music outside. They can be loud and starts around noon and goes on until 11 pm. So if you are going to be out all day, this is a good place. If you are going to be in the room, it will be difficult as the music is very loud and feels like they are in your room. Please be aware of that when you are booking this place.

Great view , friendly staff but area around hotel entrance not clean , very touristy. Bathroom very small , hole in the carpet ….

Beautifully decorated and very comfortable. Good and wine delicious location ideal all in all a great venue

Nothing