Palacio Can Marqués by Puro

Beautiful property in a great location, walkable to most everything in Palma

There was a slight mildew smell in our room but we got used to it fairly quickly, I imagine it comes with a very old building such as this

Awesome care from front of house team Elena and drivers eddy and waiters like elba. What a great experience. Much love.

All of it

Beautiful property in excellent location

Too many stairs to reach our top floor suite although room was stunning.

Everything! The staff, the suite, the options such as massage, puro beach club! Breakfast was delightful. Room was exquisite

Beautiful place and very friendly staff

The building is magnificent and the staff was really nice. The location is perfect if you want to explore the old city.

Nothing to say

Très bon emplacement. Jolie bâtisse

Pas d ascenseur. 3etages à grimper ! Mauvais emplacement pour le buffet petit déjeuner qui d ailleurs ne correspondait pas à nos attentes

Everything ! Decor , Location , Staff , Restaurant , Rooftop Bar with incredible views. Our Room ( The Rose Room ) had its own Large Terrace. Whole experience was Amazing from Start to Finish.

Nothing.

Very helpful staff, amazing location for visiting palma, georgous rooms, attention to detail.

No pool but nice gym and sauna

A beautiful historic Palacio that has become a stunning hotel

The internal stairs were annoying

Gostamos de tudo.

Nada a dizer

Everything.

Très bel hôtel bien décoré Beaucoup de charme Mais ….

Nous avions loué une suite junior, la chambre était spacieuse mais pas de coin salon , 1 seul siège pour 2 on devait s’assoir à tour de rôle. Les valises ont dû être posée à terre rien pour les poser. Grande douche avec bac bien lisse une vraie patinoire quand mouillé. Ascenseur sur le descriptif mais en réalité pas 2étages à monter et pour terminer 20 marches très raides dans la chambre. Nous sommes âgés et pas de possibilité de changement ce fut très difficile pour nous. Et tout cela pour plus de 1000 euros les 2 nuits. Le plus mauvais rapport qualité prix qu’on ait eu même après 3 tours du monde

Wunderschönes, kleines Hotel, tolles Zimmer, toller kleiner Garten, sehr schöne Dekoration, wunderbarer Duft im ganzen Hotel Die Lage ist sehr gut, mitten in Palma. Wir können das Hotel allen empfehlen, die Wert auf stilvolles Ambiente legen.

Todo. El staff es fantastico. Paulina, una genia; gracias a todos. Gran ubicacion y excelente servicio

Nada

Everything, from the smell in reception. Helpful staff, wonderful appointed room, most comfy bed, perfect location & lovely courtyard breakfast.

Absolutely nothing-except not staying longer!

Odaları ve otelin genel atmosferi oldukça ikonik ve etkileyiciydi. Odamız çok geniş ve temizdi. Kahvaltı alanı ferah ve keyifli bir ortama sahipti, kahvaltı lezzetliydi. Ayrıca çalışanlar oldukça sıcakkanlı, ilgili ve yardımseverdi.

The property was excellent, centrally located and of a very high standard.

Beautiful Decor and lovely staff

Beautiful hotel and rooms and fabulous staff

Läget är fantastiskt. Miljön och inredningen på hotellet är av högsta betyg. Rogivande oas mitt i Gamla stan.

sehr gutes Haus, wir kommen wieder

atmosphere, room

stairs

Personal extrem freundlich, super Frühstück, tolle Zimmer, exzellente Lage

Beautiful hotel, very comfortable and large suite, great breakfast. Small gym with sauna and steam which is for your private use if prebooked. Great location - close to everything. Attached restaurant isn’t owned by the hotel so you can’t just walk in and expect a table for a drink or to eat, needs to be booked or organised for you by hotel staff (and is very popular so very busy). Staff were amazing, including Meriem on reception, and didn’t catch other names but both ladies who served us a breakfast were very helpful and cheery and found alternates for my gluten intolerant husband, the chap who helped us with the gym, and the man who helped us with our bags were all great (just the odd one or two ladies on reception during the day who were a little standoffish, seemed like they didn’t want to be there and everything was a bit of an effort)

Luxurious in every sense. The staff were amazing and the atmosphere is very friendly and relaxing

Don’t have any criticisms

Standort, Personal, Essen, Zimmer

alles. das alte Haus, Zimmer war sehr gut, personal war sehr freundlich

alles war sehr gut !

Excellent from start to finish

Excellent property location and staff friendly and professional

Tolles altes Haus, sehr hochwertig renoviert.

Das ist Luxury Boutique!

Alles perfekt

Tolles Hotel mit viel Platz und sehr komfortabel. Extrem freundliches Personal. Toller Service.

Wir waren im Winter da. Frühstücksbereich war morgens sehr kalt. Auch die Zimmertemperatur war eher bei 19 C

Excellent friendly and helpful staff

The Christmas decoration was beautiful and the welcome by Mr Maciej was outstanding. In general the Team was great, but the facilities rather ‘less than 5*’.

Room definitely rather aged and not chique enough to ‘amaze’.

Rarely does a hotel better than the online photo’s but PCM by Puro is just amazing. In my 50 years of travel including loads of corporate high end, I have only experienced a handful top experiences like this. Cannot recommend enough - setting, staff breakfast, a gym for private use. A palatial experience

Ein Traumhotel mitten in der historischen Altstadt von Palma de Mallorca. Sehr zentral und doch sehr ruhig gelegen. Der Service der Mitarbeiter ist hochwertig, außerordentlich freundlich und hilfsbereit. Man fühlt sich sofort zu Hause und angekommen. Das Frühstück ( a la carte ) einfach ein Traum. Die Ausstattung der Zimmer und Suiten, exklusiv und einzigartig. Die Suiten sind überdurchschnittlich groß. Wir haben dort Weihnachten und zeitgleich einen Geburtstag gefeiert, alles wurde für uns perfekt organisiert vom Puro Event Management Team ( Tatjana und Meriem ) Ein Kompliment an die Geschäftsleitung dieser Hotel Gruppe, wir haben noch nie erlebt, dass sämtliche Mitarbeiter so hoch qualifiziert, freundlich und zuvorkommend waren, ohne Ausnahme ! Dies ist selten anzutreffen. Wir kommen garantiert wieder !

Es gibt nichts zu bemängeln. Es war zu 100 % perfekt

Wunderschönes Anwesen in sehr zentraler Lage, 5 Minuten Fußweg von der Cathedrale entfernt. Gemütliche kleine Dachterrassen-Bar mit herrlichem Blick auf die beleuchtete Cathedrale am Abend. Außergewöhnlich nettes und hilfsbereites Personal.

Die Lage ist zentral und doch sehr ruhig. Einzigartiges Gebäude mit indivuellen Zimmer. Das Personal ist sehr freundlich und hilfsbereit.

Für Gäste mit Rollstuhl oder schlecht zu Fuss ist es kaum möglich, da es keinen Lift hat und nur durch Treppen zu den Zimmern kommt - das wegen den Bauvorschriften.

The Eden is an exceptional, well presented and spacious suite with a private lift to a roof terrace with views to the cathedral. Location is perfect in old town Palma and the property is a converted palace with tons of character. I found all the staff to be exceptionally friendly and keen to please. Just booked another visit and cant wait! Strongly recommend.

Sehr gute Lage im Zentrum von Palma, ausgezeichnetes Frühstück! Sehr hilfreiches und zuvorkommendes Personal.

Es fehlt leider ein Lift.

Piękne miejsce z wyjątkową atmosferą. Palacio Can Marqués łączy w sobie niezwykłą historię XVIII-wiecznego pałacu z nowoczesnym komfortem. Zachwyca architektura, monumentalne schody, eleganckie wnętrza i spokojne patio ukryte w samym sercu starego miasta. Budynek ma niepowtarzalny charakter i czuć w nim ducha dawnej rezydencji. Pobyt był absolutnie wyjątkowy — zdecydowanie polecam.

Jedyna rzecz, która mogłaby być lepsza, to dłuższe godziny otwarcia restauracji — była otwarta dość krótko jak na standard tak wyjątkowego miejsca. Poza tym pobyt był znakomity.

Die Lage, mitten im Zentrum ist perfekt. Das Hotel in edel restaurieren alten Gebäude ist wirklich außergewöhnlich schön. Die Küche im Hotel ist herausragend!

Durch die zentrale Lage, ( Bar, Restaurants unsw) ist es bei geöffnetem Fenster, fast nicht möglich zu schlafen.

-

Our stay at Palacio Can Marquès, intended as a celebratory birthday weekend, was regrettably marked by a series of unpleasant experiences that revealed a stunning lack of professionalism within the hotel’s management. On the first evening, our suite became overwhelmed by an intolerable odor, rendering it nearly uninhabitable. Virtually in the middle of the night, maintenance was sent to our room, and we of course could not sleep and had to wait throughout the process, which made the whole experience feel beyond ridiculous. Although the issue was eventually addressed, the unpleasant smell lingered well into the following day. However, what proved far worse than the odor itself was the manager’s attitude. Not once did anyone offer an apology for the incident. The only suggestion was to change rooms — as if that could possibly undo the distress of such an experience. There was no gesture of goodwill, no acknowledgment of the disruption, only a display of managerial incompetence wrapped in self-importance. Throughout our stay, the same lack of attention and care continued. We were not informed that the gym required prior booking, and when we tried to use it, we were told to wait. When the hotel called a taxi for our airport departure, we were left searching for it in the surrounding street because it never arrived at the entrance — a situation the management team seemed entirely unconcerned about. Finally, after we left the hotel, we received a letter informing us that they had the audacity to charge for a small chocolate from the minibar — despite the considerable price of the suite and the profoundly disappointing experience we endured. This astonishing indifference, coupled with a complete absence of tact or even a basic understanding of hospitality, left a lasting impression — and not the kind one expects from a hotel of this supposed calibre.

Wonderful welcome by Meriem (what a treasure) Nicholas & team throughout our stay. So many nice little touches to make our stay all the more special & memorable. Superb rooms with everything you could need.

Having to leave!!!

The staff The location The room (Eden) All fantastic ✨

Absolutely beautiful setting, right in the heart of Palma. Friendly staff, immaculate rooms.

Me encantó todo

Nada

The atmosphere here feels truly warm and inviting. Every team member is genuinely committed to your comfort and ensuring your stay is as special as possible. I especially appreciated how the restaurant staff thoughtfully remembered your breakfast preferences and checked in regularly to see if you'd like to try something new—so caring and attentive. Our reserved room was also very cosy, offering a lovely view of the plaza, and with the windows closed, it was peaceful and quiet, perfect for relaxation. The lobby exudes a unique and cosy charm that makes you feel genuinely welcomed.

Parking situation

En general me gustó todo, el personal sumamente atento, recepción , restaurante, todos sin excepción muy amables.

Tal vez algo ruidoso el jardín interno por los comensales a la noche

We stayed for 4 nights in the “Escape” suite. The rooms were beautiful and very luxurious decor. Bed was really comfortable ad the sheets were of good quality. The hotel location is excellent and very easy to walk to all attractions. The staff were very attentive and nothing was a trouble. We had breakfast each morning and once again the experience was very relaxing and the staff were very attentive. The choice of breakfast was very good.

The only negative for us ,and that is because we are older travellers , we’re the steps between our bedroom and the bathroom . There were 15 and quite steep. A little inconvenient for middle of night trips to loo😂 As I stated, this shouldn’t be a problem for younger guests. The room overlooked the court yard restaurant and it was quite noisy until late on an evening but once again, if you’re out till late you won’t hear it.

The property is amazing and the staff exceptional. The hotel is unique; a renovated 300 year old place. We weren’t looking for the ordinary, and we didn’t get it. We had a room overlooking an historic fisherman’s square. The garden was a lovely spot for a contemplative breakfast, and doubled as part of “Merchants,” an on property steak house where we had delicious filet mignons. Susie, at “winning” hosted us at the property’s tapas bar across the small street where you receive a “magic card” which allows you to select various sized samples of wines from about 30 selections. Of course, you must pay the tab accumulated on the magic card at the end of the night, but the experience was fun and the cost, very reasonable. I highly recommend this hotel, Nico, and the entire staff. We will return.

Disappointing for a 5* hotel. No elevators to rooms. Undersized bathroom. No luggage racks. Disappointing breakfasts.

Wat een prachtige locatie verstopt op een toplocatie in palma. Fantastische kamer en een heerlijk bed

Top Lage und das Interieur toll

Bad war zu klein

It was an incredible experience in all aspects. We loved the place, the location, not to mention how spectacular the room is (Cathedral) and the details provided by its staff to make our stay a pleasant one. It is definitely a place we return to and recommend.

Very nice hotel. Staff amazing and big thanks to Myriam who was exceptional

Loved the calm aura felt like an oasis within the hustle of Palma and the staff maintained that calm vibe throughout.

Loved it all.

Looks great

Nothing

Exceptional hotel incredible staff and service, attentive and kind with special thanks to Antonia, Myriam and the team we dealt with personally who made the stay worthwhile. My parents stayed there for our wedding and they were treated like royalty. Cannot recommend enough, truly a gem!!!

That we had to leave

Wonderful location. Superb staff. Superior property. I would highly recommend staying here.

Spent 5 nights at Palacio as a couple. Thoroughly enjoyed the hotel given the location, the room, and especially the service. The hotel staff was extremely friendly and helpful as they helped us plan several dinner reservations and a day at the beach club (which was amazing). Would highly recommend this hotel and look forward to another visit.

Im lost of words to explain how much we enjoyed it.