Hyatt Regency Boston/Cambridge

Hotel di ottimo livello, moderno, curato e con spazi comuni molto belli. Camera confortevole e struttura dotata di una palestra davvero grande. Comodo anche il parcheggio, sebbene a pagamento. Abbiamo apprezzato soprattutto il rapporto qualità-prezzo: considerando il livello dell'hotel e la zona di Cambridge, 255 dollari per la notte ci è sembrato un prezzo decisamente ragionevole

La posizione è forse l'unico vero limite: l'hotel non è particolarmente vicino né alla metropolitana né al centro di Harvard, quindi per raggiungere Boston senza auto bisogna organizzarsi un po'. Il problema è comunque mitigato dal servizio navetta dell'hotel, che permette di raggiungere comodamente i principali collegamenti

The place is good.

Unfortunately, I am still waiting for the reimbursement of the amount they held on my debit card. I contacted them through Booking.com, but they have not responded yet.

Everything! Thank you Rani and Angel. You were amazing!

NA

Extremely disappointing customer service after checkout. I stayed at Hyatt Regency Boston for a business trip and simply need an official receipt/folio for my stay so that I can complete my employer's reimbursement process. I first tried to contact the hotel through booking.com chat, but no one replyed. I also contacted them through the provides from the booking.com, still no one reply. I have contacted the hotel requesting this document and followed up through the email I found from google, but I still have not received the receipt or a response to my emails. I find this unacceptable for a 4 star hotel that regularly serves business travelers. I am not asking for any special treatment—only documentation for a stay that I paid for. The failure to provide a receipt, combined with the lack of response, has created unnecessary problems with my business travel reimbursement. Based on this experience, I cannot recommend this hotel to business travelers who need reliable post-stay support and proper expense documentation. I will update this review if the hotel eventually resolves the issue.

la vue

l'attente pour etre servi au restaurant. Une personne arrivé après moi a été servi avant moi et ce n est PAS ACCEPTABLE.

Les persones aon amables i inentennresoldre la teva problematica, m encanta les instal lacions de bar, sofas i botiga

Ens van donar una habitacio 254 on no varem poder dormir hi havia una maquina enorme de soroll infernal just enganxada al balcó d extracció o motor que va fer impossible que poguessim dormir els 4 membres de la familia, al dia següent el meu fill teniu una fita important i va anar dormint dos hores i nosaltres no varem poder asistir per no haver dormit, el pare va haver de marxar a mitja nit a dormir al cotxe. Ha estat la pitjor experiencia de la nostra vida. Paguem un hotel per dormir. Es injust i despreciable que un hotel ens enganyi i ens doni una habitacio on no es pot dormir. El personal de l hotel la unica solucio va ser dornar nos taps per les oides perque no tenien habitacions addicionals. Però el soroll era junt amb una vibracio i ens permetia dormir, un fet totalment ilegal oferir habitacions a un preu i que no puguis dormir quan has de fer una audició al dia següent, hauria de ser ilegal fer aquest tipus de negoci aprofitant se d una familia que s esforça perque el seu fill accedeixi als seus estudis. Estem molt decebuts amb la situació viscuda.

the front desk was plesant

lack of personalisation

The hotel is in a great location. There are people running and walking along the river in front of it. The room was spacious. The view from the upper floors is lovely. The staff were polite and helpful.

We had to leave our suitcases at the hotel for a while upon checking out, and they charged us for this without prior notice. In addition to the city tax, they charged a nightly "destination fee" of $25 plus $4 in tax. Also, although we were told the hotel shuttle was free, they charged my friend for it as well.

Kind staff, comfy beds and remarkable terrace view.

Why the hell was a 1 night stay $500?

Prrice

Beautiful views over the river, spacious clean and quiet rooms.

I wouldn’t recommend having breakfast there. Or dining altogether. Felt like paying restaurant prices for processed food, overloaded with sugar. Despite multiple messages and discussing it upon arrival with staff, I still couldn’t get a preferred room. Also, I would consider upgrading irons - could barely press my clothes and it was a business trip. Very dated and somewhat random design.

Location & staff were excellent

Beds can be more comfortable.

I loved the clean and calm environment of the hotel amidst a busy area. I especially enjoyed having breakfast downstairs each day at Paperback Tavern. The food was great each morning, and our server, Rachid, made me feel very welcome throughout my stay.

Really nice view

Ubicación perfecta y personal amable para ayudar siempre . Es muy recomendable tanto para conocer Boston como para ver las Universidades ,.

Nada . Todo correcto

Completely dissatisfied. Apparently booking a room and prepaying it do not guarantee you will get the room. No apologies No concessions.

The staff were very welcoming and the breakfast was great. Special thanks to Yimingzhao for being so patient in resolving our issues!

The view is directly to the Charles River. Had a smooth check-in and check-out done by Mamello. For check-in after 12 am have to make a call to the hotel else they will cancel your reservation

It a bit far from restaurants even though there is a cafe and restaurants in the hotel

I want to formally comment Mr.Zhao Yiming and Mr.Rashi ‘s outstanding service during breakfast experience. They were warm, attentive, and deeply knowledgeable about the menu.My glass was full. Thank you for memorable dining experience. Sincerely Pathitta T.

We had a wonderful stay at the Hyatt Regency Boston / Cambridge and would highly recommend it to anyone visiting the Boston area. The hotel is in a fantastic location, providing easy access to both Cambridge and downtown Boston. Whether you're traveling for business, sightseeing, college visits, or a family vacation, it serves as an excellent home base. Our room was spacious, comfortable, and very well maintained. The layout provided plenty of room to relax, work, and unwind after a busy day. The beds were comfortable, and the overall atmosphere was quiet and welcoming. One unique feature we really enjoyed was the hotel's distinctive elevator system, which added a fun and memorable touch to the property. It's the little details like this that help set the hotel apart from others. The staff was professional, friendly, and accommodating throughout our stay. The hotel was clean, well cared for, and offered all the amenities needed for a comfortable visit. Overall, the Hyatt Regency Boston / Cambridge offers an excellent combination of location, comfort, service, and value. Whether you're in town for business meetings, exploring the city with family, or visiting one of the many nearby universities, this hotel is a fantastic choice. We would not hesitate to stay here again on our next trip to the Boston area.

Joshua front desk guy was awesome. Loved my stay! Seemed clean and attentive. Quaint area - faced the river and was so pretty!

Nothing.

Room size. Room damage rugs bathroom. Ugly green couch. Food was vile. Insane incidental fees. Parking fees were ridiculous.

I like staying at this hotel and do so once a year. You can see my previous reviews. This time I was kindly upgraded as a globalist to university suite. I love this suite. It's big, comfortable and one that would be worth paying for frankly. I also like that globalists can get snacks like protein bars, sandwiches, Greek yogurt in the coffee bar rather than eating a full breakfast in the restaurant. This is a great benefit especially as I typically leave before breakfast even open to get to the airport. But here's why in frustrated. Despite the great upgrade and generally friendly staff, they missed my wake up call again (2nd time In 3 stays). Last time I almost missed my trans Atlantic flight. This trip, I was actually so stressed they'd miss my wake up call again at 4:35 am that I didn't sleep well. Fortunately, I didn't sleep well because they missed my wake up call again! They also charged me the destination fee when checking out which is supposed to be waived for globalists. So while I was rushing to the airport late (again) because of their missed wake up call, I had to check the bill and grt it fixed for what seemed like an eternity (it wasn't long but felt long as I was worried about missing my flight). All I got was an apology (sorry, my mistake) for the missed wake up call. And I should never be charged destination fee as a globalist. That was taken off with an oh. So, while I like this hotel, and want to stay here again, I'm not sure I can frankly if I have an early morning flight and need a wake up call. And there is no service recovery. I feel like they should have called a taxi for me and had it waiting and paid for to take me to the airport or give points as a service recovery. But I didn't get anything. I messaged my concierge globalist about what happened. She said she'd message the hotel management but I never got a reply. I did text hotel and all they said was sorry. Missing a wake up call is a critical part of a stay. And so is getting a good night sleep. My dear of not being woken up in time was warranted but as a result I didn't sleep well. I sure wish they'd automate the system. And they should have given a service recovery in some way. Will I stay here again? Yes because staff is friendly and rooms nice. But I'd only do it if I don't have a super early morning flight where I need a wake up call.

Just horrible on every level. The room was damaged, small. The food was vile. The staff not helpful. Stay away. Oh the extra fees were never disclosed to me before booking.

Location is great, close to MIT and Harvard. High demand due to those universities and the city view, especially for those rooms with a balcony. Rooms are very average and outdated. Value was OK after the fee adjustment by hotel management. Otherwise, overpriced. In general, clean. No noise issues. The hotel's design is interesting, and you expect it to create noise. When you do not have any business with the schools and not really need to city on your balcony, then there is no need to stay at this hotel. There are better ones in the city.

This hotel was nice and clean, The rooms were as expected and the beds were comfortable. We had booked an extra package called the “Fenway Package”. This was due to its close proximity to Fenway Park and our intent to go see the Red Sox. We paid extra for this. Upon arrival it became very clear that nobody at the hotel knew what this package was. Several staff seems confused and no offers were made to make the booking correct. Don’t book this package, it’s a waste of money.

Not far from Fenway

It didn’t have a pool

Service was great, very friendly people

Service is nice Yiming Zhao Rachid. Lin. Miguel

Mamello at the front desk was so sweet, helpful and amazing

Mamello is literally awesome, was super helpful and cheerful; highly recommend this hotel

Close to Fenway and loved how the inside was done. Also the beds are very comfortable.

Nothing

Yiming Zhuo's service is very excellent. and the dishes are also good

The food is so delicious! The stuff is very nice, especially Yiming Zhao! He explains everything clealy to me. A nice day in Boston!

Location, room was comfortable

All the hidden fees that you don’t see

Stanza molto ampia con bel terrazzo vista fiume. Bene anche bagno e doccia.

Colazione discreta ma niente più, sempre orientata al solo salato

Tiene un servicio de shuttle muy conveniente para ir a Harvard

La terraza del último piso no estaba habilitada

Las habitaciones muy cómodas, el desayuno y las las vistas desde el hotel son fantásticas, servicio shuttle para acercarte a las principales paradas de metro y zona de descanso dentro del hotel.

Nos gustó todo

pretty delicious！Yiming Zhao and Geradini help us a lot！we appreciate they two very mych！

We recently stayed at the Hyatt Regency Boston Cambridge and thoroughly enjoyed our time there. One of the highlights was breakfast: the food options were great, and dining while taking in a wonderful view of the Charles River made for a fantastic start to the morning. Beyond the views, the hotel's location is terrific. Great customer service from the staff, and the property's cleanliness stood out throughout our visit, from the spotless public areas to our impeccably clean room and bathroom. It's a solid, comfortable choice in the Cambridge area and we wouldn't hesitate to stay here again.

Frank is an amazing host at reception. Best service of any hotel!

We recently stayed for a special birthday trip for a concert in the city. We used points from World of Hyatt but unfortunately the room was less than satisfactory. The room smelled of cigarettes and stale air. The AC and air flow wouldn’t work. Had we stayed longer than one night we would have asked to be moved but we didn’t get to our room until late that evening. We then proceeded to leave asap that morning due to the horrible smell.

Location was great

Staff friendly Bathroom great

The central air conditioning is old and not capable of sufficiently cooling rooms during hot weather

Mamello was very sweet and super helpful! Clean room and friendly staff.

It’s a real shame I paid extra for the “River View.” Anything under the 4th floor should not be charging extra for this. If someone does opt for the “river view” upgrade, the hotel should put them on top floors. Also, the road is so loud. Not to mention the metal plates on the road from construction, which was an added bonus. We haven’t slept the past two nights here. Awful.

No comment

The rooms need renovation and the walls need to be sound proof. We could hear the conversations in the next room

酒店環境乾淨，住起來很舒適，床墊好睡；下次有機會會再來。

地點在劍橋查爾斯河邊，要買餐食不方便。

Clean . The staff did a great job dealing with the ac not working . Has a great gym ! Love how updated the machines are ! The manager Toney ( I think ) and front desk Alex went above and beyond for guest . Gave out ice cream , water and offer refunds for the ac situation!

A bit far from eatery’s . Not close to Subways but great if you need to stay in Cambridge

We checked in last 8/4 around midnight and were told that the entire AC broke down and won’t be fixed by 8/6. If we are willing to still stay, they can provide us with a fan. Otherwise, they can cancel our stay free of charge. I understand that mishaps can happen sometimes but what I don’t like was the way they handled it. Since it was so hot and windows can’t be opened, we opted to just cancel the booking. They let us find another hotel on our own at 12 midnight -- no coordination with other hyatt hotels. And it we are staying, we asked if we can be provided with 2 fans since there are 4 of us, the front desk firmly said no and they can only provide 1 fan. We still have to argue and escalate this before she said yes. All in all, it was a terrible experience.

Location

The AC was broke, we never got a call alerting us. It was not repaired the w tire time we were there. I tried to call to up grade my room before arriving I was told no because I booked third party with booking.com And to call them. Booking.com Told me to call the hotel. The first night they said they would bring fans they never did. The next night they said they would bring fas, waited two hours before calling and asking again and then they arrived 30 min later.

Staff were courteous and kind. Room was spacious but that’s the only plus.

Hotel seems old, floors were sticky, carpet was old and musty. Also, we had to go through the restaurant to get to our room which was most odd.

Joshua at the front desk is the absolute GOAT! He was very friendly, helpful and informative. I would return again for Joshua’s service alone. Give that man a raise and then a promotion after that.

No real issues, the hotel is nowhere near new but is still very classy and up to date for the times and the proximity to Fenway can’t be beat

Would have liked a pool and other food options off the premises for 24hr breakfast.

Staff was so friendly and kind!

The room was very over-priced and over-rated for the condition of the hotel. Very strong musty smell (think locker room) in 3 of the rooms I was in. Waited over an hour for maintenance to fix our water temp in the shower, and had to cancel because we didn’t want to spend any additional time in our hotel room. Hotel marked me as a no-show on my pre-booked reservation, and then charged me again after already prepaying for the room. Management was not helpful. Otherwise, front desk staff were kind. This was NOT a 4-star hotel. 2.5-3 stars at best based on my room and experience. The bed was extremely comfortable though and the location was nice.

vistas hermosas. Tenía servicio de transporte que te llevaba por diferentes puntos de la ciudad

era un poco lejos pero el serviciio de shuttel funciona perfecto, tienes comunicación con el chofer y te dice en cuanto pasa, siendo muy puntual.

Çalışanlar çok yardımcı ve güler yüzlüydü.

Good location with shuttle service

No air conditioning. Staff was rude

Comfortable beds, nice view, lots of public sitting space, the Quench water station above all the Quench

The air conditioning broke and it was a sauna in our room for the second half of our week-long stay. The hotel is 20 minutes away by foot from stores and restaurants, 45 minutes by foot to Harvard Square. You need a car but it’s $58 per night for parking. The bathroom floor was soaking wet after showers, for no clear reason, and once the AC broke, each time we returned to the room the bathroom floor was flooded.

It was an amazing experience- Alva -Zena and Kelsey were absolutely amazing! The service was so awesome the vendors were great the food was so tasty the atmosphere and the view was amazing. The service was outstanding. We can’t wait come back. Thank you so much!

La ubicación es excelente, frente al río, y hay varias opciones de restaurantes cerca. Incluso se puede ir andando hasta el centro desde el hotel. La habitación era de buen tamaño y cómoda

Aunque la habitación era cómoda, ya se le nota la edad y valdría la pena hacerle una remodelación a todo el hotel. El precio es muy alto, el hotel no tiene una buena relación calidad-precio, pero es lo que tienen los hoteles en Boston.

Todo estuvo excelente

Only Hyatt located near Cambridge biotech sector in a nice if not removed location on the Charles river. Hotel is dated and needs a refresh. Staff at front desk are nice but restaurant is completely overwhelmed for breaks fast and the experience was very unpleasant.

Professional, knowledgeable and courteous staff who make a good stay great! It's a wonderful location, and easy access to some of Boston's historic locations. Stayed for two weeks and looking forward to a return.

The room I reserved was supposed to have a balcony with a view of the bay/river. When I checked in I was told that the room I reserved months prior was not available. I was modestly offered a free parking voucher, but the change in accommodations drastically altered the events of the weekend.

EL HOTEL CUMPLIO CON MIS EXPECTATIVAS EL PERSONAL MUY AMABLE EL DESAYUNO EXQUISITO Y LAS CAMAS MUY COMODAS Y SABANAS MUYLIMPIAS

TODO BIEN

staff was very nice. that makes everything better. woke up early to get coffee. store was close. nice guy went out of his way to get me what was probably staff coffee.

i didnt like how there was no stores outside or around the hotel but that has nothing to do with the hotel rating.

Fantastic breakfast with good service, the kind attitude and timely response of Konner,Huilin and Yiming Zhao impressed me very much!

the serive is perfect, the food is delicious , especially thd seriver yiming zhao and huilin they are really nice to us to serve！will come back again

Staff is amazing. Especially Hagos. Would definitely stay again

I liked the shuttle service. The front desk staff member who helped us check in was friendly and welcoming. The location was convenient and worked well for our needs.

My credit card was charged more than the amount shown on my Booking.com confirmation. I requested an invoice through Booking.com, but no one responded until I called the hotel's front desk. The front desk staff emailed me a copy of the invoice but couldn't explain what the additional charge was for. I was then transferred to the supervisor. I left my name, phone number, and my question, but unfortunately, the supervisor never returned my call. In all my previous experience with Booking.com, I have never been charged an amount different from what was shown on my Booking.com confirmation. This is the first time I have encountered this issue.

Love the outdoor decks. Fresh air and sunshine!

The breakfast here is great, waiters are nice and kind. Yiming zhao and Kinah introduced the menu to me. like the food and services here :)

pleasant stay with yiming zhao and huilin’s service

Nothing

The location of the hotel is far from everything. The hotel charges extra money for the plug adapters. They try to sell you the devices. Plus they have charged about an extra 100 dollars, and although I have asked for an explanation, to this day they haven’t returned my mails.

Yiming Zhao and Kinch are very helpful with my family.The food is great and the location is convenient in Cambridge.

Rachiol and Geraldine did a wonderful job. They found Diet Cokes for my wife and me.

Hyatt Regency Cambridge sits along the Charles River in a prime location. In the morning, enjoy breakfast in the bright and spacious restaurant, where freshly made pancakes, eggs, and toast fill the air with tempting aromas, complemented by fresh fruit and yogurt to energize your day. Even more memorable is the staff's warm smiles and attentive service, making you feel at home from check-in through every meal. A perfect stay that blends delicious food with genuine hospitality! Thank you for rachid Geraldine huilin and Miguel

Stayed here two times in the past a few weeks. The river view room has a nice outlook. The breakfast is good. There could be a bit waiting after 8am. The staff are very nice. Shout out to Yiming, Kinah, El Houcine, and Huilin for their service!

I had a lovely stay. The view was beautiful and Rachid especially went above and beyond! He was so friendly and made sure we had all the extra touches!

Great location. Walkable. Friendly staff. Was able to check in early. And was able to leave luggage with the front desk.

"The surroundings are beautiful, and the room is spotless. The restaurant offers a lovely view of the Charles River. The food was delicious, and Yiming Zhao and Huilin provided excellent, warm, and attentive service."

Hotel locted close to the Charles river with amazing view,very easy to get here.rooms are clean thats the reason we always choose to stay here for every trip to Boston

I had breakfast this morning at Hyatt Regency Boston Cambridge, Yiming Zhao and Hui Lin provided fantastic service, making it feel like our home away from home! Fantastic and warm experience!

Nice hotel however problems with breakfast and accounting. Better to avoid getting the breakfast included. Long lineups and mistakes that will cost you time and aggravation. I got breakfast included and confirmed when I got there that it was included. I was told to bill it to the room given the amount I was allowed and did as to what I was told. When I checked out I got my invoice printed and was assured that it was final and that there was no other breakfast charge. When I was on my way home I was surprised to get another invoice with breakfast charges. I called the hotel and went troughs the whole thing with the person in charge and the person could not help me. I was told a manager had to be consulted and they were not available. Now I have to waste my time chasing them around and explaining everything over and over. Not a responsible hotel when it comes to that so stay away from breakfast. I hope it’s not a scam.

Very clean rooms. Nice location. Amazing views.

Just a bit old hotel per se, but extremely clean. I enjoyed everything.

Beautiful comfortable room

No restaurant to walk to. Having to pay a “resort” fee

clean

location, public transportation is not near by, and nothing around like restaurants or coffee shops outside the hotel proper.

窗景

結帳時，另外收取每天20美元小費。

Liked the location and helpfulness of the staff

Light on balcony didn't work. Had to find maid for cups and water. Mold coming from vent on wall. Looks like Mold under soap dish in the tub.

Pillows were hard

Restoranda kahvaltı için beklemek zorunda kalınıyor yeterli masa yok ve servis çok yavaş

Oda biraz daha büyük olabilirdi temizliği iyi ve yeterli idi.

Great location on the Charles River, close to MIT and not far from BU. More expensive rooms must have an amazing view. The room was comfortable and spacious.

I had forgotten the mention of a "destination fee" (to cover for "complimentary" amenities) when booking the room and was surprised to have to pay an extra USD 25 per night when checking out. After checking this was clearly mentioned when booking the room so that's my bad, but why do that? The room was nice but lacked soundproofing. My room was in front of the elevator and I could clearly ear its "ding" each time it would reach my floor, which was not great to sleep.

İyi Otel

Konumu

The location versus my meeting place

When I arrived I was given a room that was not made. They gave me another room but it took a while

Breakfast buffet was the most boring I've seen on four continents in over 30 years

This is my second time staying here, the first one was about 8 years ago. The staff were very nice and helpful, and my room was spacious and very comfortable. In-room free WiFi is 30 Mbps and very stable. It was also one of the few places I could book within budget for my business trip during the World Cup :)

There was some unfortunate friction with the amenities. The online room service ordering system from the restaurant really needs improvement. I used it twice to order dinner, both times my order got somehow lost or canceled on their end and required manual followup with the restaurant about an hour after ordering when nothing arrived. Then they delivered the first dinner twice and the other day charged me twice for the order on that day. Then I used the laundry service and only half of the laundry was delivered back to me, so I needed to follow up with the front desk (they found the lost half the same evening).