The Saratoga Hilton

The staff was very friendly

For the price, I would have hoped for some kind of continental breakfast to be included. Even minimal fruit to go and coffee/tea would have been ok.

Paid parking is kind of annoying

Location, cleanliness

Long lines at front desk, only 1 person working

Convenient location, attractive flowers and plants at entries, comfortable bed

First room assigned to us was being painted. Second room had a view of a roof and wall, had good and crumbs on floor at desk area, dirty bathroom floor. Coffee service area was flimsy.

size of room, quiet, convenient

I liked the convenience of the location! Lots to visit nearby…front desk clerks Scooter & Joy were very helpful & welcoming!!

Did not eat in your hotel. P

Location

Had to pay to park

Beautiful location. Easy walk to all the local shops and restaurants.

For the price of our room, the bathroom was extremely small. Although it appeared clean, minus the occasional stain in the carpet. The lobby is extremely updated, modern and clean. Yet as soon as you get to the two, not well located elevators and upstairs where the rooms are, take you back to the 70s. The hallway rugs are lifting up, and it appeared the staff may have been minimal, because the main walkways were unkept. Slept well, minus the extremely loud slamming doors on our floor.

Clean. close to Broadway Quiet, Excellent staff. Evey at front desk was terrific We got there a line of 4 people she whipped right thru it. everyone was happy. 10 stars for Evey

I would never stay at this hotel again. On the positive side, the location on Broadway is perfect for a trip to Saratoga Springs and the hotel is "okay" but tired and in need of updates and basic maintenance, particularly at the summer price rates. The huge negative for me was the fact that on our first night, my bottom sheet had mouse droppings and insect parts on it. Horrifying. While the staff person on duty was extremely helpful (horrified herself) and the bed sheets were immediately changed, I didn't sleep a wink, wondering what other filthy things were in the room. I have been amazed that despite a couple emails to management, I have not received a single reply. They clearly don't care. Don't stay here!

This Hotel was perfect. First and foremost, the staff was amazing. The accommodations were excellent. We have been going to Saratoga for 50 years and this is our favorite place to stay

Perfect location! Especially for the Fourth of July! Check on was very quick, parking was close( but you have to pay, and the room was very clean.

The Bistro didn't really have anything that looked good to us and was a little pricey. But there are lots of restaurants nearby to choose from

Great location. Nice room but carpet could use a deep cleaning. Hallway carpet needs to be replaced. No shower gel in container. Room had one bathrobe for 2 people. Odd! Elevator button lights don't work. Looks like they are not paying attention to the small things that make a Hilton, as many of these things seem to be ongoing.

Everything was great

The price

The gardens

Clean room, AC works, not much

Getting luggage from car to room.

Very clean

Great location

No outdoor pool

We could see firework from room window.

Perfect location, extremely polite and friendly staff

Within walking distance of so many places and a short drive away for our concert

Lovely staff, cheerful and pleasant

Bathroom is a little small, lighting in the rooms could be better

Location and evening staff was nice and accommodating.

The room temp was all over the place the couch area was freezing but you were hot in bed sleeping. Morning staff made rude comment upon checkout.... I was tired and did not want to engage due to my uncomfortable night... when I walked away I overheard his comment.

Location

Nothing

A/C worked well , beds were comfortable

You need to walk 100 yards once the building to get to the front desk . Seemed like we walked a 1/4 to room from the car. Staff was dressed as they were at a freak show . Scary

Quite

Kinda dirty

Location

Showers, value and elevators

Walking distance to town . Loved the pool .

The breakfast was not good. There was only one waitress with no d patience . She was very stressed out and needed help. Not at all worth the money and it’s was upsetting seeing her work alone and be so stressed . I was shocked not Hilton like . Won’t do that again.

Location

When we arrived, I requested a shower chair to be put in our junior suite. It was very expensive room. When I got back to the room that night, very late there was no shower chair. Due to a disability, I am required to use a shower chair for medical purposes. Also, the front desk told us that there would be a trolley available to take us to and from the racetrack, which, in fact, there was no trolley. At a hotel of that size the front desk should be aware of transportation as they do not have a concierge. I requested compensation for the lack of the medical necessary, shower chair and was told that a manager would get in touch with me. No one has gotten in touch with me to date.

Clean friendly staff

Breakfast was awkward. Seemed short staffed and most of the Buffett was burnt food. Other guests nearby had also complained about wait time for coffee or service. I selected to have breakfast included with stay and had received a bill for same separately so that lead to an awkward interaction.

location

it was ok

Nice staff

Everything was great very clean,nice big room

We have no dislikes

Great showers Great location

-Terrible parking -Paid for the breakfast buffet and there was ZERO food available at 9 am. When it runs from 7-11 am. -You can year every door thats being shut. -vent in bathroom covered with dust

Room was fine. Watched Q4 of the Knicks game in the Bistro bar with a night cap which was OK too.

The included breakfast on Sunday was a bit of a disaster. Someone on staff had called in sick so they were super short staffed. There was no food on the buffet and general mayhem. People waiting just for coffee. We had to wait about 20 minutes for tables for just 2 of us to be seated. We got the last 2 strips of bacon, one sausage and a single pancake and made the best of it. The couple behind us were livid. If we had to pay the $25 each for the buffet it would have been a real issue.

Very old and needs updated. Cost a lot to stay for a run down hotel

Hotel was clean staff was friendly

Parking

Location and clean

Great hotel, very clean and comfortable. Would recommend.

The room was large, clean and comfortable.

I did not like the $12.00 parking charge, which I was unaware of when I booked the room. Last time I stayed there parking was included. It was a quiet Sunday night, not at full occupancy and the parking lot was 90% empty. Also, they were installing new carpeting throughout the lobby area while we were ther.

The staff were fantastic, friendly and took care of what we needed quickly

Bed was extremely comfortable, room size was perfect. Location to shops and restaurants is great!

Great hotel, very clean and comfortable. Would recommend.

Absurd to have to pay for parking while you’re staying at the Hilton property. 12 dollars a day and it wasn’t even plowed good. No coffee or tea available. Carpet stains. Outdated for a Hilton.

The room was clean, of good size and convenient to the attached center where we were attending an event. Breakfast was very good.

Nothing to report.

Perfect location. You can just park and leave your car. Lots of shops, restaurants, and bars within walking distance. Very clean. Nice helpful staff.

The hotel decor and rooms need an update, which it seemed like they were doing.

Looked like a portion of the property was under remodel. First impression was not great as a diamond member. I expected much better from this property. Restaurant opened at 6:30am and was not ready for service. Morning of check out, housekeeping is knocking on the door at 8am - I’d recommend doing that after check out time if 11am - poor experience and unacceptable. Despite the work being done there are many small impact on changes you can and should make with an attention to detail to ensure your hotel greets every guest looking its best.

Location .Friendly staff.Clean

There were a lot of items in hallway but it looks like it was due to renovation

Tired, dated hotel. The place is a cash cow in the summer racing season so they have no incentive to refurbish or modernize it. The carpets, finishes and common areas are tired. The mattress in my room was so worn out and lopsided that I literally slid out of it. There are way better options in town for similar cost - especially in the off-season.

Convenient to everything

Everything was good

Breakfast and staff were gteat

Building and furnishing and decorating is v tired needs an upgrade but lovely staff, great location

The room was quiet and comfortable. The staff was very friendly, accommodating, and helpful. The internet was fast and easy to access which was important to me since I had to do a video conference while staying there.

It was difficult to find the parking lot when I arrived. Google maps took me to the opposite side of the building, and I had to drive around the area searching for the lot. The hotel itself was also a little difficult to navigate my first day there. Better signage or a map would be helpful.

Clean and well maintained.

Parking

Super Comfortable bed. Locations is great. Lovely charming town.

Bar area lacking in ambience. It's a pity the cosy fireplace at reception isn't in the bar.

The location. The water pressure. The beds were comfortable.

The beds were too narrow for two people.

Location

Feels very outdated

The staff were very friendly. They made sure that everything was good. The breakfast menu had a nice selection of offerings and was reasonably priced.

Everyone on staff is great — We’ve been staying here for Thanksgiving for years, and it’s always a treat. Good parking, WiFi, rooms, bed linens, location — and add indoor pool as an extra treat for kids. Coffee maker , microwave, and fridge in room make breakfast buffet less important than it would be without these features.

Actually, I think the serve yourself breakfast would be my only real suggestion for improvement, either included w/ room or as extra fee. The restaurant is nice, but it can’t handle high volume. The wait for breakfast is too long on days when you just want to get up and get going! But as I said, with a grudge, microwave, and coffee maker in the room, you can easily have a fast and easy to start your morning.

Location is great. Liked the room a lot, comfortable and clean. Bathroom was too small but great shower and super clean. The breakfast was only mediocre. Our waitress, Tracey, was really friendly and nice. Service was slow but not her fault. Food wasn't great but fair. It was the Thanksgiving holiday weekend, so I think staffing was hard to come by. The bellmen were GREAT! Very helpful and friendly.

Bathroom was very small. Breakfast wasn't as good as expected.

The room was clean and the staff was very accommodating.

You can hear almost everything near and outside your door.

I liked the centralized location of the building. It is close to the business district of Saratoga Springs and within walking distance of many shops. The staff is also very accommodating and will meet all of yours needs within reason.

The elevators could use some maintenance. They look a bit worn down and are quite slow despite the building only having five floors. Also, I think the hotel could use an access point to the parking lot from the NY-29 road for convenience.

Was clean and up to date

Parking could of been more obvious

Look before you sleep! Pillow covered in dried vomit, sheets were filmy. Clearly the beds had not been cleaned but who thought to flip pillows over to check.

Location and room size

They had no chef so the engineer was cooking

I rarely write negative reviews…. And what I wrote below did not affect my overall experience at this Hilton (or the five star rating I gave the hotel)— it is a very nice hotel, my suite was modern and clean — I am not sure why people’s reviews keep saying the hotel was in need of updating (?!) - the lobby area is lovely- it’s not a Four Seasons but it does have a mid-level luxury vibe. The hallways and public areas are clean and safe. I would definitely recommend the hotel as the best place to stay in Saratoga…. everyone working there was kind and helpful with the exception of one encounter: The only issue I had was the morning front desk clerk - she was very cold and prickly when I was asking general hotel questions. I was surprised to encounter attitude at this level of hotel. She never once looked at me but just kept typing and acting like I was bothering her with my questions. I kept trying to get information out of her (her apathy was frustrating) and she was not interested in providing customer service. She treated everyone ahead of me the exact same way as she treated me - never once looked at them while they spoke (there was a line of people) and people were not amused by her attitude when they were walking away. It’s not anything she said, it’s how she made each of the guests feel as they encountered her. Very cold vibe - “I don’t care about you - go away you are bothering me”. She didn’t say that but she oozed that vibe to everyone. Every person who walked away from her either had their eyebrows raised or looked hurt and confused. I can understand how it may reflect poorly on some guests perception of the hotel. Especially if you are checking in or out...it sets a tone for the beginning of your Hilton experience or the end. Either way, it’s not good. But that cold meanness was not indicative of any other employees I encountered. They all were fabulous. The manager is super nice. I chose not to say anything to the manager for fear of retribution while I was there and my future visits. In this day and age no one is going to give details as to who the employee is… sadly, that is for the hotel to figure out. I imagine there have been other complaints about her attitude…. And yet she is still there. I’m not interested in reaching out to management to discuss any further details. Again, they can figure it out quite easily. One last note regarding personal safety… Saratoga has changed over the years and is no longer the safe quaint village it once was. It has grown significantly in the last decade. The main street (after dark) right outside the hotel is not somewhere I would walk alone. We were standing outside the hotel doors on Broadway (there are three entrances to the hotel) and there were drunk people congregating, screaming and fighting - this went on both Friday and Saturday nights. (Not the hotels fault, it is what it is). There is a surprisingly large homeless population in Saratoga that gather at both parks close to the hotel. (There is a homeless shelter close to the hotel and a food pantry). So this changes the vibe of the city and the hotel is right in the center of all the weekend chaos. As a traveler you should be aware that during the day Saratoga is amazing. Just don’t get lulled into a false sense of safety because “the village is so cute and iconic”- there is crime - especially once the sun sets. Just be aware of who is around you if you decide to leave the hotel at night to take a walk. I lived in Saratoga and still have friends and family in the area and we are saddened to see it morph into what it has become. Progress is great but crime is not.

No much. Hate paper plates and silverware

Dining room dull and dark. Food just ok. Staff not very friendly A smile would be nice! Whole hotel needs updating an old Holiday Inn!

Overall good

Good location

Great location, clean!

From the parking garage, I had to drag my luggage up four steps in the lobby which was difficult.

Hotel was too expensive and they charged me for parking. Not going to stay there anymore. And no complimentary breakfast for the HIGH price

The staff at this property is top notch. The location is ideal.

Bedsheets and towels were new and very clean; staff was extremely helpful and polite

Great location. Close to the Amtrak train station and shops and restaurants in Downtown Saratoga. Comfortable room.

There needs to be clarity that the amenities charge is above the room charge. I kept getting emails about the total cost of the room but when I checked in the amenities charge added approximately $200. It would have been clearer if I had been told the amenities fee along with the room cost since the hotel sent emails. There was also confusion about whether we had to use one credit card as opposed to two cards since I was sharing a room. The restaurant was short staffed so it took awhile to be seated and served when we went for dinner. We have been here before and it was not like that; in the past the wait staff seemed more relaxed while carrying out their duties.

Perfect location for business travel that allows you walkable access to great shops and restaurants. Wish they had a bar and restaurant internally with better options

This Hilton feels old and tired, and really doesn't live up to the Hilton Brand standard I expect. Upon initial check-in, we were given a room right above an employee break area. It was loud and I could smell the smoke from the employees drifting up into our room. I asked to be moved and was told there was only one other room available. It was in a very odd, isolated location on the first floor. We took it. Around 1am, my husband started feeling lightheaded, with a horrible headache. We realized the carbon monoxide detector in the room - while not going off - was rapidly blinking red. We contacted the front desk and somehow were moved to a new room on the third floor. We had to move all our stuff by ourselves in the middle of the night. There was no offer by the front desk to contact someone to help us move our suitcases. The new room (our third in less than 12 hours) also had a carbon monoxide detector blinking red, but since it didn't smell too horribly in the room we ended up staying against my better judgement. The bathroom was incredibly small and did not vent well, so the room always felt humid. The sofa bed leg was cobbled with packing tape, the ceiling on the second room had water spots on it, and the shades were old and yellow. I would not stay again unless this hotel were renovated.

Good location

BE ADVISED ~ Parking Lot a disaster. Read #2 I had two issues: Due to travel delay, I needed to check in after 11pm. So, I wanted to advise the hotel of my late check-in. 1st~ However, a direct hotel number is not listed, even on their website or anywhere to be found. I called the number on tte website which gave 2 options 1- make a new reservation 2- cancel or revise a reservation. Choose 2 3X's to be told this number doesn't accept calls at this time. Finally, I choose 1 & was told by a kind woman that she couldn't make a note on my Reservation as I booked thru 3rd party. After conversation she agreed to call the hotel & try to have them make the note. This worked, but wasted an 1hr of my time.. very poor process. 2nd~ I arrive & check-in after 11 & when the desk instructs me where to park in the back of the hotel, I'm told the hotel door to the parking lot locks at 11pm so I have to walk around to the hotel front entrance. I'm fine with it hoever IT TURNS OUT THE WALK FROM THE PARKING TO THE FRONT OF THE HOTEL IS ALMOST 1/4 MILE... HALF UPHILL. No Joke! After I hike back to the desk I'm told this is done for my safety. Absurd, If your parking lot is so dangerous, get a Security Guard or Key Card locks like every other hotel. TOTALLY UNACCEPTABLE

The Hilton Saratoga has a great location for exploring Saratoga. The rooms were decent, but the overall hotel vibe was “tired”. We had breakfast one morning in the restaurant. It was okay, but much better choices on the Broadway, outside the hotel.

Staff was extremely helpful and accommodating.

First floor room by elevator - super noisy as late night guests returned. Room smelled slightly. Restaurant was dark at 8:00PM.