The Mountains Hotel vs Similar Hotels

Numerous comments that rooms are old, tired and in need of renovation; issues include outdated bathrooms, lack of storage and overheating or poor noise insulation.

Comments on outdated furniture and small uncomfortable beds.

Rooms/apartments are spacious, well equipped and have great views, but multiple complaints about very uncomfortable beds, mattress indentations and some narrow rooms limit the score.

Mixed comments: some praise comfortable, spacious beds, others call rooms dated or low quality; a safety issue noted with a bunk bed lacking guardrail.

Some guests noted bathrooms felt old and sometimes dirty; common areas reported as clean and well maintained.

Some reviews indicated issues with cleanliness and water quality.

Multiple reviews describe the apartments as 'limpio', 'impecable' and very clean; overall cleanliness is consistently praised.

Multiple reviewers explicitly note the hotel is very clean and smells good; overall housekeeping and public areas praised.

Consistently praised as an excellent location — steps from the ski lifts, direct access to parking and ideal for families and skiers.

Frequent mentions of the superb location and accessibility to ski facilities.

Repeatedly called 'excellent' and 'inmejorable', located on the plaza with easy access to slopes and central facilities—one of the strongest positives across reviews.

Location repeatedly highlighted as excellent and right by the lifts; consistently strong positive sentiment.

Multiple mentions of helpful, friendly staff at check-in giving local recommendations and good English; generally praised service.

Most reviews praised the helpfulness and friendliness of the staff.

Staff frequently described as friendly and helpful, with several positive mentions; however there are isolated reports of poor receptionist behavior and limited services out of season.

Staff are frequently described as friendly and helpful, though there are several service failures (rude breakfast staff, lost driving licence incident, slow checkout) that reduce the score.

Breakfast repeatedly described as outstanding (fresh juices, made-to-order eggs, extensive buffet) and dinner buffet praised; complaint about automatic coffee instead of brewed coffee.

No specific mentions, considered standard quality for this hotel tier.

Few mentions of food; lack of hotel breakfast and only a couple of restaurants open off-season result in limited F&B options noted by guests.

Buffet breakfast and food are repeatedly praised as very good with wide variety; some policy complaints about takeaway restrictions but overall strong positive feedback.

Common areas, renovated reception and spa received positive comments; spa access/reservations and lack of nearby toilet noted as minor drawbacks.

General satisfaction with hotel amenities, but some mentions of specific issues.

Useful amenities like ski storage/lockers are noted, but guests report limited hot water (small electric heater), no hotel breakfast, only a few restaurants off-season, and missing instructions for appliances.

Spa and pools are valued and frequently mentioned as a plus, but complaints about overcrowding, noise, small size and some missing relaxation areas lower the rating.

Mixed perceptions: excellent breakfast and location but some guests felt noise and aging rooms made the stay not worth the price paid.

Good value noted, but with some concerns regarding room quality.

Several guests explicitly call prices high or 'insoportable' for the area and feel value is lacking when rates are steep; value is a recurring concern.

Several guests explicitly complain about high prices, extra charges (paid flip-flops, picnic costs), and feeling overcharged given closed lifts/pistes or room quality.