JW Marriott Hotel Kuwait City

Great service and property. Please dine in the hotel's "soul & spice" restaurant. Great service and food of the highest calibre. The restaurant manager and staff are kind and ready to assist the customer at all times. Every visitor is given personalised attention by Mr. Balbant Singh, and the best thing is that if you simply mention the kind of dish you'd like, he will immediately provide you options for taste and texture so you may receive exactly what you want. The entire crew is disciplined and well-coordinated.

I had a very pleasant stay at JW Marriott. Whatever you need just call reception and ask for Mr. Abanoub. Everyone is so kind and helpful that you do not feel you are in a stranger place. Additionally, although I was staying in a smoking room, there was literally no smell either in corridors or the room itself. I highly recommend this hotel.

Hotel has a good location and good security but definitely below JW standards need renovation and some color staff is caring and attentive hotel offer a good breakfast decoration of the room quite dull did not feel comfortable.

Stayed for 4 days during the new year. Even though my trip was business, the hotel offer entertainment event. I love the location of the hotel. The hotel is attached to a mall and excellent location. The staff is friendly. Wedding and business events at the hotel are common, but was not an issue except for parking. The hotel offer free valet service, during wedding or business event at the hotel, it can be very busy. I highly recommend the hotel.

Loved it. The executive lounge was amazing. Management even handled a crazy unstable guest quite well after he called security on himself.

I have been coming to this hotel on and off for many years now. It is an old building that has multiple issues, starting from hot and cold water. During my ten days stay, engineering’s had to come to my room four times, as I either was not getting hot water to shower, or my cold water, suddenly will be boiling hot. The interruption and invasion of privacy in my room was really disruptive and annoying, on the the rooms are small. I had booked on hotel.com a room for 450 square feet as advertised, I got a room that was hardly 250 square feet may be. The food is not good so you better go out to eat...but I must say in the staff there are many kindness , and few who go out of their ways to please you. I do not know if it is a management flaw or ownership ....

I recently attended an expensive paid conference here and the staff phone use is OUT OF CONTROL! On MANY occasions, as I and several others attempted to get the attention of staff, they DIDN'T EVEN NOTICE we were calling them. This was a constant theme throughout the day. Total disregard for the needs of guests. After 10 minutes of trying to get their attention (on several occasions), we literally got up from our seat and walked over to THEM! Not how it is supposed to work in the 'service' industry! The Indian staff were CONSTANTLY glued to their phones. They could not notice us since there heads were down looking at their phone screens. To make matters worse we had to walk over to them and tell them to STOP TALKING LOUD as there was a guest speaker talking! Could not even concentrate on what we all went there for in the first place! As a Marriott Bonvoy member, I am definitely addressing this with the US corporate office. Staff should not be allowed to use their phone while in front of guests to just surf the net and whatsapp chat with friends! Totally unacceptable for a hotel of this level.

very nice hotel

Brilliant staff and one of the best check in experiences I’ve had for a while. So efficient and they offered local coffee and dates while I checked in. Slightly older hotel but room was more than adequate and breakfast was beautiful. It is also connected to a high end mall which will appeal to some.

This is a good hotel for business trips to Kuwait. Check in and out were quick and efficient. The rooms are a reasonable size and comfortable. The bed is very comfortable. There's a small gym. The staff are very helpful, especially Cameron and the others in the breakfast restaurant off the lobby.

First time to Kuwait. This hotel has been around for a while and was the Meridien before. Pretty dated setup but excellent service culture throughout. Japanese restaurant was good. Only complaint was Housekeeping was a little slow, didn’t get round to it till after lunch. Otherwise, enjoyable stay.

JW MARRIOTT Kuwait is a haven of peace. In the centre of Kuwait city, the hotel is a few minutes by car from the airport. Beautiful lobby. The rooms are spacious, quiet and pleasant. High-speed Wi Fi. The Club Lounge offers an unparalleled level of service in Kuwait. The whole team is at your disposal. The catering is incredible and the Japanese restaurant is of a very high standard. It is a wonderful hotel and one of the best addresses in the world.

We held a business meeting here. Very easy to set this up. Great rooms, clean, large, and nice views. Good meeting rooms with excellent AV equipment. The staff is very accommodating. They have a shuttle to the airport. Adjacent to an overpriced mall. Good internet connection. Excellent breakfast buffet. Recommended.

This hotel appears to have been in the city for a while. With that being said, it is still a very nice place to stay. My room was large and comfortable, I got a good nights sleep each night on the bed. The executive lounge is large, and the food offerings are very good. The staff in the lounge are efficient, and the chefs there took pride in their presentations, they also were quite friendly. The staff in the breakfast restaurant were equally as effective and provided great service. The gym was a tad cramped, and the equipment getting old. I was still able to get a decent workout in, but some updating is due. The pool area was nice, and there was even an area to go outside and get some sun if you wanted to brave the heat. All in all I was a satisfied guest, I will stay there again when I go back.

Excellent service, the food was gorgeous!! I love that hotel and I would recommend it to anyone who is visiting Kuwait!

Very dated hotel, bathroom fixtures were all the old glitzy gold type which would be ok if they worked properly and weren’t all clogged with calcium. I got upgraded to the suite so plenty of space and bed was nice and comfy too. Housekeeping was fine but the room closet was the old dated style. I’m splitting hairs here btw but for the money of 75kwd a night one would expect the hotel to keep up with latest times and trends

The hotel is conveniently located to several famous landmarks of Kuwait like Kuwait Towers & Kuwait Grand Mosque. Very near to the beach and within walking distance if you want to walk. Staff are very friendly and accommodating.

Stayed at most chain hotels in Kuwait but this surely is the best place to stay for a business traveler. This was probably my fourth stay here and it certainly exceeds expectations. From the bell service to the room service all the staff is extremely courteous. For those who I interacted with on my previous stays acknowledged and welcomed me back which I think is an amazing gesture unlike most hotels receptions look at you and then greet you once the system prompts them for a repeat guest. I’m sure this will be one of my first options for accommodation in Kuwait every-time.

The staff was very friendly and attentive. In particular the driver Salim who took me to the airport was friendly, informative, and engaging. The hotel made every effort to accommodate and graciously host me

We stayed earlier it is only now possible to do a review after our travels. This hotel is very well run with experienced staff who understands and value their guests This was our first time in Kuwait. We were accompanied by our adult daughter and we all found this hotel to be the best and ticked all boxes. The hotel provided free transportation to and fro from the airport this was the best start to our stay. The check in was quick and efficient we were given suites which were amazing in size. The services in all part of the hotel was top notch including the executive lounge but the breakfast was in every way a splendid experience assisted by Chef Tinkesh who introduced us to food and spices we had not tasted. He suggested a potato filled porata and we can without any hesitation say it was the best food we ever tasted. His knowledge, skill and attentiveness was astounding. He was passionate about his role and expertise which were clearly seen in his cooked food eg vegetable, dall curry, sprouted seeds which were mega healthy etc. We would have liked to have stayed longer or lived locally to enjoy more of his gracious personality and delicious food. Also like to mention Abanoub assistant manager and Kirrsh the list is by no means short. A specail hello to a very dear person... the gentleman who has a stall with coffee near the check in desk. A big thank you to all for making this a memorable visit. As regards to transport we were able to use Careem. There is lots to see and do.

I just spent 7 days here with My husband's Mr. Nasser Darwish , on Suit # 1414 under my name Ms. Zahra and I travel a lot for work This is the first hotel I've stayed at in years that is so enjoyable it makes you want to return specifically to this property. First of all, the hotel shuttle through Prestige had easy-to-identify staff in national dress with Hotel name’s , so they stood out amongst the throngs of solicitors outside the Cancun airport trying to offer rides. The Prestige rep had my name on a typed list, gave me a receipt, and it was billed directly to my room - easy. The registration staff was above and beyond - moving us to a better room, taking the luggage up for us, offering to fill the ice bucket, asking, "What else can I do for you?" The room was spectacular, with a nice outstanding views. This hotel has many features that distinguish it from other distinguished staff who have seen real show always smile on their faces. Quiet and good reception & they have a really distinct and pervasive employee, for example:-  Mr . Ayatalah – Executive Director Administrative Service  Mr. Abunab – Front Office Manager  Mr. Cameron and Mr. Mohd Ali “ Egyptian” on restaurant during the B/F  Ms. Laxmi Lama - Housekeeping Staff she’s the best  Ms. Lalita , Mr. Sagar Gautam , Mr. Bala Ram Sitaule and Ms. Marry on the VIP area the service us And they treated us like special guests. Because is JW Marriott Hotel – Kuwait considered one of the most prestigious and finest hotels I visited The best parts of this hotel are the superb staff, the variety of restaurants, and the spectacular pool area,. Well done, Marriott.

I am frequent business traveler and stayed at jw Marriott in Kuwait multiple times,I always had the same excellent experience. the hotel staff are very well trained and always meet with welcome smile face,but this time ,I was met best professional and talented chef tinkesh kumar, he was the head chef in the breakfast very kind and generous....and the sprouts paratha and Raj kachori with different flavored sauces it's delicious, thank you chef for hospitality and super excellent food.....and definitely come back again.

This hotel might be the best hotel I stayed in, in Kuwait very friendly and helpful staff nice hotel very well located in the middle of the city can be accessible from many areas good breakfast, very tasty coffee

I would like to thank Tinkesh Kumar and Mr. mohammed Ali and all the restaurant staff .. they were very kind and generous .. and the food is excellent , thank you for hospitality and excellent food ..

Stayed there two times so far and both were pretty good. The hotel is well worn but still in nice shape. The breakfast buffet had a lot of choices and the employees really worked hard to impress us. By the 2nd meal they knew our drink choices and brought them right out as we sat down. Princess is our favorite employee as she is such a wonderful representative of the hotel and brand. They have free shuttle to and from the airport so you feel safer getting around.

Great staff. Very polite and conaiderate. They do everything to please guests

Housekeeping is very good.

all good service , we are happy and we will stay there again ,

Staff were very helpful. Overall very comfortable stay. Would stay here again.

Good hotel and good staff but the hotel is dated and no amenities at all in the room

Great location, however the hotel is very old but the staff are very nice

Quite clean, comfortable, and convenient. Reliable wifi and decent gym. Breakfast offerings could be improved for the rate.

I stay at this hotel every time I come to Kuwait City. The area is great and the service is excellent. Many of the staff have been there for years and greet me by name. I won’t stay anywhere else in Kuwait City!

I’ve stayed here many times and always enjoyed it. The staff is great, the rooms are clean and nicely appointed and the on-site restaurants (including the breakfast buffet daily) are very good! In addition, the security is great and as a single female traveler I always feel safe here! I highly recommend this hotel!

great property and experience. SPA is outstanding. Exceptional service standards and attention to client needs. Everyone was extremely helpful.

This is a up market business hotel geared to short stays. It has comfortable rooms, and a decent hotel gym. It's centrally located.

Very good facility, great smile, wonderful service mind.

Was greate .

It’s a family friendly. When i’m bored i’ll go walk in the mall. The staff was so nice.

The hotel was really good, the resection was friendly, but I didn’t like the furniture it was old.

The hotel lobby is nice but the room was dated. Super expensive given the condition of the hotel. Breakfast was good. Didn't live up to the JW name.

Everything was good, happy with the service

Very high standard hotel with perfect service level. Pleasantly located near businesss as well as Sukh and Corniche for evening strolls. Very good in-house Japanese Restaurant. Only thing that could be improved is the reference to being in Arabia : very little in the interior refers to the location of the hotel.

Perfect hotel with accurate limo service to/from airport

Fantastic hotel and very helpful staff

The hotel is a premium hotel. The service there is tremendous. The staff there are very kind and helpful and indeed very caring. for example when you go the breakfast they will remember you and what you would like to eat and they even care and do things out of their job description. All of them were remarkable especially the guy from Srilanka called Cameron, he is a star indeed. So I hope they can be rewarded for making my experience very memorable. The only thing I would say as a negative point about the hotel is the condition. You can feel that it is old and need a bit of work.

ok but a bit old

Very friendly staff, nice shower pressure, clean room

The hotel was really old and didn't look that nice from the inside. Plus the room was really tiny and the view was awful, it was on a tomb area.

Was a last minute booking but managed to book into JW Marriott and I have no regrets! Wasn't my first choice at first but will definitely consider this hotel again when I return the next time.

Sans surprise. Le standing Marriott 5 étoiles tel qu'on s'y attend partout dans le monde.

The internet connection in the hotel was very slow and for most of my stay prevented me from emailing. It was not up the expectation of 'high speed internet' in a business hotel, sometimes offering 5Mb download and 0.1Mb upload. The best achieved was 9Mb. This was compounded by its IT department not working in evenings. The food in the Brasserie was mediocre and far from hot. On a positive note, the hotel reception were very helpful though could not remedy either of the above.

Perfect for a business stay, with easy access to cabs outside the hotel; and of course some nice sea view.

business trip location nice price too high hope we get more value for money offer in future

Furniture is pretty old.

مناسبة جدا ورائعة

As above

Very nice and clean hotel. Staff are very kind and receptive. The food very good. Price maybe high but worth the compfort.

An old hotel that has been renovated - staff outstanding, location convenient for city work. I would stay there again upon my return.

5月2~4日まで滞在。 値段はクウェートで最も高いのに、なんと期間中お湯が出ずにシャワーも浴びれなかった。 聞くところ、もう1週間以上も前から故障いたらしい。 いずれにしても対応が非常に遅く、チェックイン時にもお湯が出ない説明は全くなかった。 アピールしたら、レイトチェックアウト（午後8時まで）を認めてくれたが、交渉術ができない人は本当に大変だろう。 良い点は、美味しい日本レストランがあったこと。クウェートでこれだけおいしい日本食を食べられた事は本当に嬉しい事だった。

I had historically stayed at this Hotel when it was then Managed by the Meridien chain. JW Marriott have done a wonderful job as well and they indeed excell at their guest services. Good location indeed, good value for money. Breakfast venue is one you shall remember in terms of choices and services indeed. Well worth the cost and I would surely stay there again and again whenever back in Kuwait City.

I recommend it..