Holiday Inn Birmingham City Centre by IHG

Excellent staff, great breakfast and comfortable rooms.

It was clean and comfortable. Good breakfast. Especially, the fried bread - a real treat.

Lovely friendly hotel. Great value for money and close to New Street station.

Clean room but smaller than usual here

Loved the contemporary design in lounge area at entrance to hotel and the bath/shower and hair products in my hotel bathroom. Towels and bed linen also very nice.

The bath room had a broken draw under the sink which could have fallen on my feet. Breakfast is good. £264 for 2 nights (Fri/Sat) is steep. I will look elsewhere next time. So many alternates within walking distanace.

The room was fine but the noise from the bathroom fan made it really hard to sleep. When I asked someone to come and turn it off they said they couldn’t. I was offered ear plugs. I don’t think I’ll be going back!

Bed was very comfortable and my one night stay was much needed and relaxing

Excellent location absolute 5* value for money

Warm welcome on arrival,early check in.staff extremely friendly and helpful, everyone looking happy on whatever roll they had Our room perfect clean ,airey and well kept I wouldn't stay anywhere else when in Birmingham. I have travelled the world, USA, Australia, Canada, and around Europe,I was well impressed. Thank your staff from me

Location was convenient situated near new street station. The Aircon was not working on one of the hottest day which was not very good. Requested a fan which was provided

Room was nice and spacious, shower was a little tight for my partner (he is quite broad though Lol) and there was no bin in the bedroom although there was a little one in the bathroom. Outside of those factors... The room was lovely and clean... Staff even left a cute note on the desk for us : ) and were friendly and very helpful. Would definitely stay again

Well impressed with all aspects of our trip. Wonderful location, very comfy room and very clean. Impressed with the cleaneness throughout the hotel, and the staff were so friendly. Breakfast was lovely with lots of choice , and the whole area was kept very clean and tidy- omelette was delicious !! Will definatly stay again .

I booked this hotel for two nights when my son was competing near by. It said the room came with a fridge which was part of the reason for booking. On arrival we were told there was no fridge but we could have an ice bucket - disappointing. The room was very small and tired. The bathroom was old with black spots along the bath rim - just felt grubby. The coffee making was in the open single wardrobe so that your clothes hung over and on the kettle and cups. We tried to change rooms but none were available. The staff were pleasant and breakfast was okay but the room was very disappointing.

Clean, tidy and neat room Good price for breakfast Parking is nearby and secured Overall very good for a stay in the Birmingham city center and everything with a good price.

Excellent location near the station andceasy walk to city centre. Pleasant, helpful staff.

Original room hadn’t been cleaned but replacement found quickly. Room was lovely and spacious every amenity you could wish for. Bed was king sized very comfortable. Bathroom let down by dirty shower tray, empty showergel dispensers. Breakfast was very good.paid around £80 for room which is about right

The hotel stay started a little late due to late checkouts, and we were given a room with a bath for our first room after waiting nearly 2 extra hours on top of the 3pm check in time, we requested a walk in shower for our room, my brother and dad had one that they didn’t request, but we’re happy with, at least when I rang reception and told them we requested a walk in shower so then said to wait for a call they were going to call housekeeping to sort a room for us. Once we received that room we had a great stay, the breakfast was great, at least we had air conditioning in the room, we did have to evacuate due to a fire alarm went off, but apart from that we were fine.

The hotel was comfortable and clean, and the room was stylish. The staff we interacted with were all polite and pleasant. However, we would advise against using the “special deal” on car parking at the NCP behind the hotel. The ticket validation system is at best not very clear, and despite doing exactly what the receptionist told us to do, the exit machine wouldn’t accept that we had already paid and then promptly swallowed our ticket. We went back to the hotel where the receptionist assured us that all we needed was the hotel validation ticket (which we already had) and just to “press the button” and ask the attendant for help if the same thing happened again. Predictably the exit machine would not accept this ticket, there is no button to press and no attendant available to help. We had to spend ages in a queue on the phone to reach NCP “customer service” who then robotically repeated the line that if we didn’t have the original ticket we would have to pay again! Bearing in mind that it was their machine that had swallowed the ticket, this was absolutely infuriating. An extra hour added on to our journey time plus an extra £30 and a lot of frustration! PS The same thing happened to an older couple just ahead of us, so it feels like this is a problem that needs addressing if the hotel continues to offer its guests parking through NCP

Excellent location and big room.

Service and location were really great. Breakfast was excellent for the price. Unfortunately though the air conditioning in the building was not in service so it was uncomfortably stuffy in the room.

Absolutely fantastic! We always stay in the junior suite and it’s fabulous! Staff are great and friendly! The manager is lovely always so chatty. 5 stars!!!!!

Very impressed by the rooms and general state of the hotel for the price.

Good hotel with very pleasant and efficient staff A little noisy but I guess you should expect that in the city centre!!

Arrived to check in several hours after the check in time to be told that the room still wasn't ready. We were advised it would be ready in 10 mins and offered a complimentary drink. The room was not ready until 50 mins later. On entering the room there were still wet towels in the bathroom and bins with no bin bags. Given that we had paid for a premium room the service did not reflect this. We were offered complimentary parking but for the level of inconvenience i would have expected a discount. Would think twice about booking here!

Very clean hotel throughout. Staff polite & helpful. Bathroom shower pressure was amazing. Located on the 1st floor near generators but this didn't impact on ability to sleep. Bed was very comfortable.

Would like to have seen a more varied foodstuffs.

Great stay! In heart of city centre. Comfortable for family of 4 - great breakfast

We were in Birmingham for one night to see a play at the Alexandra Theatre, which was a short walk around the corner from the hotel. The NCP car park was 100 yards away and extremely convenient, albeit a little expensive (£30 for 24 hrs). All in all, the hotel was in a fantastic location and very convenient for our trip.

I stayed at the Holiday Inn Birmingham City Centre this past weekend with my partner for one night. Overall, the hotel was fairly clean and check-in was straightforward and efficient, which we appreciated after a long day of travel. The location is also excellent—very central and convenient for exploring the city. However, we were disappointed by the lack of air-conditioning in the room. This was not communicated to us either during check-in or beforehand via email. A fan was offered, but this was not a sufficient substitute, and although there was mention of a complimentary bottle of water to help with the heat, this never arrived. Thankfully, the weather was not as hot as it has been recently, otherwise we would have found the room extremely uncomfortable. As it was, we just about managed, but had we known in advance, we would likely have booked elsewhere. In summary, the stay was adequate for one night and the location is great, but the lack of transparency around room amenities—particularly something as essential as air-conditioning—is a let-down and something to be aware of before booking.

I just think it's not very quiet. You can hear people in other rooms.

The hotel was spacious and clean. The staff were friendly and helpful.

I have stayed at this hotel many times, it is generally very good, but the air conditioning was not working, and apparently had not been for 2 weeks or so. This was not pointed out when checking in. A fan was supplied but the room was so hot. Nearly impossible to sleep

Very basic - everything you need , no frills. Staff polite but all looked a bit fed up. Bathroom was very dated . It feels secure, was quiet and a great central location. It was pricey for what you get , probably due to the location

8th floor was like a sauna, air con doesn't work and just provided with a portable fan. Bathroom has zero air ventilation was like showering in a steam room. 1 lift broken down so whole hotel working off 1 lift with no signs on any floor but the ground, so people pressing the button and then giving up and walking off but meaning the lift still stops on each floor.

Lovely breakfast but the shower took ages to warm up

Beds a bit small but other than that, nice sized room, very clean. Gave us some drinks tokens which was nice.

Helpful and friendly staff, quick check-in and stored bags for us due to early arrival.

Good

Everything - from the time I checked in to the time I checked out was great! I will definitely be back!

Friendly, efficient staff. Good food and a clean environment.

No air condition in summer time and not consider to swap other room. Hair in the towel. Breakfast is really good！Located at city centre and very convenience for shopping and dining.

It was disappointing visit after many previous good ones. There were issues with the air conditioning in the room as it was blowing out hot air only with settings all correct. I mentioned it to reception shortly after checking in who said there were issues with the air conditioning across the hotel. My sleep during the night was disturbed because the room was so hot some relief was provided as one of the windows opened. The following the morning I went to use the shower and the shower door fell off as it had only been hooked onto the frame. I managed to use the shower but the door fell off halfway through flooding the bathroom. Overall it was not a good visit this time.

Older property but public areas all look great, room was suitable for my night with a good comfy bed and many mention noise levels I heard no traffic at all. Some parts of room like door into bathroom small areas showing age but overall pretty decent hotel.

Perfect location for the city centre and and 15 min walk from utilita which is why I booked it. Rooms were basic but clean. Aircon didn't work but reception offered an industrial fan in the room as a close second as no opportunity to change room (heatwave 30 degrees) breakfast was good, lots of selection. Overall average stay. Great location.

Checked in, then found out that the air conditioning was broken when I got to the room. During a heatwave, this was unbearable and the room was stifling. I went down and was told that they didnt know when it would be fixed. So decided to check out, go elsewhere and get a refund. Apart from this, I think there are better hotels for similar prices.

Great service and location, just a little tired around the edges in the room, bathroom needed some new beading around bath. Bed was a little uncomfortable in places.

Nice and close To train station and up To date but bathroom was mouldy and toilet works poorly

Extremely friendly staff. I asked if I could possibly check in a little earlier which was accommodated as my daughter was in dire need of a nap! Very handy location as only 5/10 mins from Bullring and also very close to the Gay Village for the Pride festival. Have stayed here for the last 4 Pride events and will stay again :)

The service from the staff was great, but we had to swap rooms 3 times. No hot water in one of the rooms, air con not working in the rooms,

Brilliant stay! Staff went above and beyond to get me checked in early! And the WiFi actually worked this year!

All staff were friendly and welcoming. Being from check-in to check-out, and including staff at bar and breakfast times. Any issues I had were dealt with quickly and efficiently once reported. Great choice at breakfast. Stayed in Junior Suite, which was at end of corridor, although busy road outside, due to bed position was no issue when trying to get to sleep. Overall great value for money, previously stayed elsewhere in city, paid more there and this was far better value.

I scored 4 stars for property conditions & facilities because although the windows were closed i could still feel quite a cold breeze from the window area.

Room was spotlessly clean , bathroom very clean and equipped with all the necessary soaps , Shampoos etc . Daily room clean spot on . Fabulous breakfast. Very comfortable stay .

Grim. Room was

The hotel is super convenient in Birmingham City Centre and a few steps from New Street Station. Great lobby, Starbucks and dining/bar. Rooms are a bit variable and just ok - broken aircon in the first room i was allocated. Staff were excellent in sorting and polite throughout.

we were visiting the Alexandra theatre and it has an excellent location

Clean, comfortable and quiet. Greay facilities and a fantastic breakfast!

Nice clean

A very welcoming hotel with excellent faciliries

Staff friendly. Good choices at breakfast. Room not ready on arrival

I've paid for hotel when I've booked with hotels.com and on arrival lady asked for my card, I thought it was just for authorisation but found out next day she actually charged me again for same room. After speaking to 3 different people managed to get refund but no apologies whatsoever. To be honest not very happy with that!

The beer was flat

Comfortable beds

Great and convenient hotel in city central.

Excellent

Rooms were cold with little control of heating. Windows leaked heat

Breakfast was good Staff very friendly Area around is a dive and heard sirens all night Dirt marks on pillows Stains on floor Satnav took us to back enterance down a back alley with a very expensive car park- £18.95 for 1 night!

Great location next to the car park and right in the city centre - clean and tidy, would definitely stay again

Good location right near the train station. Hotel itself is as you would expect for a holiday inn. Unfortunately, it was a little bit noisy even though we were on the sixth floor (construction outside). Also there was quite a bit of light coming through the curtains which made it difficult to sleep. Unfortunately, the fire alarm went off at the roundabout 8 am which thankfully was a false alarm. It meant that we had a very disjointed sleep.

Great value

GReat place with charming staff, what more could one as for!

The stay overall was ok. However, I didn’t appreciate that I was put on a floor that hadn’t been renovated even though I was staying there for a week. I eventually asked for a change of room and staff accommodated the request.

Close to bull ring and lots of restaurants

Close to centre and the theatre I was going to vibrant area shopping and restaurants . Staff friendly and helpful. Lovely breakfast Parking close by the hotel.

TV disconnected and no remote control on arrival. Called 3 times to reception to get sorted, phone nevere answered When I reported it the following morning it was fixed on my return for the second night stay. Windows covered in mould...see pics

Although we had to wait for our room to be ready, we were asked if we wanted a different room but we were in no rush, we had an excellent stay. The staff were very polite and helpful, the room was lovely. I have stayed here for business in the past and was not disappointed then and was not disappointed this time! Highly recommend

Fantastic hotel. Ignore the slightly dowdy facade, this hotel is great. The staff very friendly and knowledgeable, the hotel clean an inviting as soon as you walk through the door. I go as far to say the best Holiday Inn I’ve stayed and I travel regularly. Special shout out to the receptionist

Decent hotel conveniently located for New Street station. Very good bathroom and an above average breakfast buffet.

Having stayed at this hotel several times previously, I had no hesitation in booking again. It is in a perfect location for both Railway station and Birmingham Hippodrome. Breakfast was better than on previous stays.

It was a cold winter day. We were allocated a room with no heating, but a small electric heater was already in the room. It didn't do much and the central heating was out of order. We asked for it to be rectified and they brought us another tiny heater. When we complained, we were moved to a warm room! result! the breakfast was very good and the staff were friendly. And of course, the location is great for the travelling and shopping.

I am extremely disappointed with my recent stay. My room was located directly opposite the lift, leading to constant noise from inconsiderate guests. The view from the room was of loud extractor fans, which made it nearly impossible to sleep. To make matters worse, the room was freezing. Even with a small oil heater, I had to request an additional duvet, which took an hour to arrive. This experience has unfortunately overshadowed my previously positive stays. I usually find Holiday Inn to be excellent and accommodating, especially as someone with a disability, but this time it fell far short of expectations. I am unsure if I would recommend it to others or if I would choose to stay here again.

When we were allocated the room, we found out that the safe didnt work, we informed reception and they said someone would come and fix it but nobody did, the room was advertised to have a fridge but it didn't and the pillows on the bed were like concrete slabs. Although the room had ben recently renovated i was disappointed with some aspects of the room. We have stayed at this hotel multiple times and never had any issues so needless to say we were disappointed as we were there a birthday weekend. On a positive note the breakfast was fantastic as normal.

Perfect

Great location near to the train station. Friendly staff , clean room and spacious. Bar/restaurant area also clean and spacious. Enjoyed our stay , thanks

Great hotel excellent staff and the room was great

Great hotel in a perfect location , ideal for NY eve partying.

Central to everything

Good stay , nice touch having earbuds to wear as quite noisy outside

Lovely place, nice staff, good location. Beware of the car parking, £30 per night not the £12.50 per night on-site covered parking as was described to me (screen shot at booking). They do have off site parking for the lower price.

We had booked for 3 nights, unfortunately storm Darragh meant our flight to Birmingham was cancelled and rebooked for the following day. I informed the hotel of this and that we would be arriving a day late. When we arrived the hotel had cancelled our entire booking and it took quite a while to find and reactivate the reservation. Not a good start, when we got to the room there were no towels (apparently, according to housekeeping there was a shortage) however these did arrive quite quickly. On the plus side the hotel was very convenient to the train station, was clean and well maintained and the room was very comfortable. Breakfast was included and was of a high standard with plenty of choice

Mo was excellent at reception

We had a weekend stay, the room was clean and comfortable and all the staff we met were polite and helpful. Breakfast is worth the additional cost but book with your room / stay. The hotel is very central and very close to the train station. The only downside is it can be quite noisey, but you get used to this and ear plugs are provided if you are a light sleeper.

It just proves the old adage that not all hotels from the same brand are not equal. This is the case with this hotel. I booked a "Junior Suite" that worked out at £458.00 for two nights that to be honest was way over the top for what you actually got. I have stayed in other Holiday Inn's and got much better value for money than this one. The strange thing was that despite it just having a major refit, the room was battered already. There was a chunk out of the carpet, the table was badly chipped, the seating in the lounge was worn and tired looking already and windows were not that clean. Also the room was spartan compared to other hotels I have stayed in. A picture or two would have helped. However the walls were just white, white and white broken up by some fabric panelling. It just needed something to make not look like a hospital ward. The irony is that the entrance with it's new "home" look and the funky corridor carpets are really welcoming and look good, but as soon as you're in your room it's simply not nice and I got cabin fever in about half and hour! I was supposed to hold a business meeting there but it was so unwelcoming I chose to hold it the local Spoons at New Street Station! IGT really needs to get their interior designers to do more beyond the lobby areas. Good thing is the breakfast which is always excellent and the choice is massive with Full English or Continental although there were issued with the coffee/ea machines. Staff were good and helpful!

Room was clean and large. Had to wait a while at check in as large queues. Bed was a little too hard for my liking. Breakfast was excellent.

Basic

Very pleasant and convenient location

The location in proximity to the train station was great, however the surrounding area felt run down and dirty. Reception staff were friendly and helpful. The room itself was very tired and needed a refurb! The bed was incredibly soft and not the most comfortable. It was very noisy overnight with drunk guests running up and down the corridor and making a lot of noise!! And fights outside didn’t help the noise levels! Overall the experience here was just average.

Fantastic staff, brilliant central location. Just right for what we needed

Walkable distance from the station as well as great staff.