Zurich Marriott Hotel

Location great to get around. Breakfast delicious and good variety. Staff very helpful and welcoming.

I have no problems

Emplacement

Qualité du petit déjeuner pas digne d’un 5 étoiles

Kamer ruim, modern, goed in orde. Ontbijt uitgebreid zowel warm als koud. Locatie ongeveer 20 min stappen tot het centrum. Personeel vriendelijk.

Locatie toch iets te ver van het centrum ( 20 min stappen)

Zimmer nach internationalem Standard sehr angenehm. Taxi zum Flughafen etwa 20 Minuten, zu Fuß zum Hauptbahnhof etwa 10 Minuten. Sehr gutes Frühstück bis 11 Uhr.

Friendly staff, great location, modern decor in the rooms.

My only big bear is that you asked to put towels on the rails if you didn’t need fresh ones but there was only one rail. I was there for four nights I didn’t need fresh towels everyday.

Very clean Helpful staff Amazing breakfast

It was pricey, but worth it being close to the airport and a short walk to the shopping district.

The super efficient and extremely friendly staff

لاشي

الغرف والاثاث ومصعاعد اغلبيتها موعطلة والفطور جدا سيء لاسف الفندق متهالك

كل شي

طلبت تنظيف دورات المياه وابلغوني بان التنظيف فقط مره واحده في اليوم !!!!!

Better location and staff

All was good

موقع الفندق الغرف الخدمه النظافه ممتازه موظفين الاستقبال محترمين جدا الاكل في كل الفندق ممتاز ❤️❤️

لا شي

الافطار والموقع ومساحات الفندق التي تشبه فنادق الخليج

فندق جميل جدا إطلالته على النهر ، قريب من سنتر المدينة ، نظافة وخدمة ممتازة ، الفطور جيد ومتنوع ، الاكل في الغرفه ممتاز وبسعر جيد ، الفندق تم تجديده

-

M club

Too crowded

M club

Too crowded

الفندق كان ممتاز و كذلك الموقع و المرافق كلها بشكل عام كانت ممتازة

لم يكن تعاون فيما يخص تمديد ساعة الخروج حيث كنت ارغب بالتمديد لغاية الثانية بعد الظهر الا ان الموظف المعني لم يقبل ذلك و طلب دفع مبلغ مقابل التمديد مما اضطررت للدفع .لم يكن هناك مساعدة او تفاهم من قبل العاملين بالفندق لمراعاة ظروفي بالرغم من اني احد اعضاء الفندق .

الفندق جميل والقائمين علية خلوقين ودائمآ مستعدين للمساعدة والفندق قريب الى كل المرافق والسنتر

Location is very near to railway station and very safe to walk around

More low cost breakfast options. I prefer light breakfast like coffee , tea and egg

Conforto

Faltou piscina

It was new and clean

During my booking i booked a room that was supposed to be with partial see view but we were in a room on the backside of the building just seeing the streets

New furniture and cleanness and location

The room price per night

Great location and cleaning facilities

We stayed at this hotel few time, and every time we got great service and rooms. It is walking distance from the central train station but 10/15-minute walk to the lake. There are few restaurants in the area and also suites have very nice view of the lake from the distance. Rooms are clean and recently remodeled.

Location , customer service

Nothing

ordered flowers for the room with were damaged room was very distant from reception shower was damaged minibar was not replenished each day was locked out of my room on the evening before departure, with no warning, and asked to pay my incidentals bill before they reactivated the key, because I was departing at noon the next day!!!!! Terrible customer service.

We had a wonderful 5-night stay at the Zurich Marriott Hotel! Ahead of our arrival, we requested a renovated room away from the train station and were delighted with room 2508. It was exceptionally quiet, offering a partial view of the Limmat River and the hotel's rooftop beehives. It was fascinating to watch the bees, and learning that the hotel makes its own natural honey. We even received a lovely sample, which was a special touch. The room itself was well-appointed with a comfortable king-sized bed, a small table, a refrigerator, a coffee/tea maker, and excellent shower water pressure. The bathroom also included a convenient makeup mirror and an motion-sensored night light. The location was ideal. It was peaceful and removed from noisy main streets, yet close enough to walk to major sights. The main train station was just a 550-meter, 8-minute walk away. The M Lounge was fantastic. The service was wonderful and friendly (thank you, Jake!) and breakfast offered a wide selection, including pastries, yogurt, fresh and dried fruit, cereal, bread, smoked salmon, cheeses, scrambled eggs, hash browns, chicken meatballs, chicken sausage, mushrooms, and baked beans, alongside various milks, juices, and coffees. I loved the thoughtful addition of a large TV displaying beautiful photos of Swiss regions like Lucerne, Uri, St. Gallen, Ticino, Valais, Bern, and Appenzellerland. My only critique is that it would be great to have two different photo compilations to rotate every other day. The only minor downside was the parking fee of 42 CHF per night, though we knew this when we booked. It is simply the cost of having a car in Switzerland. Ultimately, having a vehicle was worth it for our three-week trip, allowing us to take day trips to Konstanz (Germany), Schloss Lauffen, Schaffhausen, Annecy (France), etc. without the hassle of schlepping our luggage on public transportation. I highly recommend this hotel, especially if you have M Lounge privileges!

We planned a number of excursions during our trip so needed a hotel near to the train and bus stations. This hotel was perfect – under a 10-minute walk away and completely quiet. It’s also right next to the river where we could swim with the locals. We stayed in a beautifully refurbished two double bed room. It was spotlessly clean and spacious. During our stay in Zurich, the heatwave reached 39 degrees, but the hotel’s air conditioning was perfect, keeping our room cool and comfortable. We also had a fridge to store our drinks. The breakfast was fantastic, offering a wide range of options including eggs made to order. The friendly staff made our stay even more enjoyable. Compared to other five-star hotels in the area, this place offered great value for money. We’ll definitely be back the next time we visit Zurich.

Avoid this Marriott at all costs. This property claims to be a five star hotel and is charging over $1,500 per night for a suite, but it is run down. The shower in our room is covered in mold, the chairs look they have been through a war and the bed squeaks. The front desk said the hotel was sold out and couldn't move us. The first full day here our room was not serviced. If we were staying here longer we'd move.

Conforto

Falta de piscina

Had to change rooms due to no drainage in the shower

Nice room great parking by the hotel’s entrance Great breakfat

Almost nothing

As a hotel it's perfectly fine and has all the usual Marriott bells and whistles. The location is not as good as it seems. Lots of construction along wide adjacent streets makes it surprisingly annoying to get to on foot, with luggage, from the train station, even though it's very close as the crow flies. It's across the river from the Landesmuseum, which is nice, but otherwise not very many interesting or useful businesses or sights in the area. The parts of Zürich you actually want to see are at least a 15 minute walk south along the river. Our room had an adjoining door, which unfortunately accentuated the noise coming from our neighbors at about 1AM. Especially annoying as we'd been told we were upgraded. From what exactly? I'd be willing to sacrifice a river view for a quiet room. Also the elevators are punishingly inefficient. Be prepared to wait or take the stairs. Not a horrible experience per se but I expected them to run a much tighter ship than they do here. Would much rather stay in a family-run place near the lake in the future.

sind nicht in der Lage/Weigern sich eine Rechnung auszustellen - als Business Hotel nicht akzeptabel

We had a wonderful stay at this hotel. The location was perfect and close to the main road making it so easy to explore the area. The hotel itself was clean and well maintained, and the staff were always friendly and welcoming. The rooms were comfortable and had everything we needed for a relaxing stay. Overall, it was a great experience and I'd definitely recommend it to anyone looking for a hotel in a convenient location with excellent service.

Great location and excellent staff clean and big suite

Conciergerie, petit déjeuner

Emplacement, personnel peu patient, peu d' informations sur le service de restauration dans les chambres. Chambre communicante alors que non demandée, bruit des voisins de l'autre chambre, pas de vue

Kenita from the Echo Restaurant in the Hotel was definitely one of the best parts of the trip! She was so sweet and we looked forward to seeing her each morning!

Good scenery and location.

Lower floor of the hotel may not give much scenery

The location is about 9 minutes walk to the Old Town (lots of restaurants and shops), the high street, and Zurich train station. The room was clean, the staff was very helpful, and the food was nice as well. The breakfast had a decent variety, and dinner at the White Elephant restaurant was very good.

Nothing

Ficar na ala Norte que foi reformada, foi excelente! Localização do hotel excelente, perto de tudo a uma caminhada rápida e muito perto da estação de trem, para qualquer deslocamento. Café da manhã incluído na diária da família, com muita variedade.

Não tenho nenhum apontamento

This is a decent Marriott property in a very nice location. We stayed here two nights as part of an AMA Waterway river cruise. The room we were assigned was above average size for Europe. The two twin beds were comfortable despite the size. After having the Air Con serviced it cooled the room nicely. The bathroom wasn't much to brag on, it was small with a small sink and small tub/shower. The shower was actually a bit dangerous since you have to step on a steeply sloped area to enter, and on exiting that sloped area is wet and extremely slippery. It takes extreme care to make sure you don't fall. The hotel staff seemed quite helpful and the buffet breakfast was better that most in this part of Europe. If you order an omelet be sure you specify how big you want, otherwise you'll get a three or four egg monster. The ham at the egg station is highly salted Spanish ham. Assuming it was reasonably priced we would likely stay here again given the property's location next to the river and 12 minutes walk from the main train station.

Beautiful location. Staff was very friendly and efficient. The adjacent restaurant, The White Elephant, was also excellent. I would definitely recommend this Marriott if you stay in Zurich.

Fabulous breakfast buffet. Clean rooms. Nice gym. Easy to access.

This hotel was absolutely perfect. Great service, large clean rooms, terrific AC, and ideal location near Zurich HB train station. The doormen, front desk staff, breakfast servers (shout-out to Kenita), housekeeping staff, and bartenders were exceptionally nice, caring, and attentive. This hotel is rated 5-stars, and it truly felt like it. When I return, this is definitely where I'll stay.

Limpio buen servicio

Checked into the room to find this mess, no water either. Seems like they don’t check every room or the front desk made a mistake although they insisted they gave me the right room.

I would rate this as our worst stay at a Marriott property to date. As an Ambassador member who has stayed at numerous Marriott hotels around the world, this experience fell significantly below the standards I have come to expect from the brand. While some of the physical issues we encountered were disappointing, our primary concern was the attitude and responsiveness of the staff when handling our complaints. As an Ambassador member, we were kindly upgraded upon arrival. Unfortunately, the air conditioning in our bedroom was not cooling properly, and for several hours each day and night the room would fill with strong cooking odors, including frying oil, onions, and other food smells. My wife reported the issue and an engineer was sent to inspect the ventilation system. After a second day of complaints, Fabian, the manager on duty, suggested arranging yet another inspection of the air conditioning system. At that point, my wife declined and requested a room change instead. It is important to note that she is eight months pregnant and caring for our 20-month-old toddler while traveling. Rather than proactively finding a solution, the response felt reactive and unnecessarily drawn out. Based on our experience, it appears that the rooms on that side of the hotel may be affected by odors from the Thai restaurant, suggesting this may not be an isolated issue. Fabian eventually offered us a two-floor suite in another section of the hotel, which we appreciated. However, upon checking into the new room, we were shocked by its condition. There was a large spider web stretching across the dining table, with multiple flies caught in it, clearly indicating that the area had not been properly cleaned for an extended period. We decided to check out the following morning. My wife asked for the manager on duty to come and inspect the room personally. Markus attended, but unfortunately his demeanor was completely lacking in hospitality. My wife has never encountered such a dismissive and standoffish attitude from a hospitality professional. After being shown the spider web, he simply took photographs and stated that he would inform housekeeping. There was no apology, no acknowledgment of the inconvenience, and no expression of concern. The interaction came across as indifferent and disrespectful. Additional issues during our stay included: • Housekeeping standards that fell well below expectations. • During turndown service, I requested additional still water and fresh towels, neither of which were delivered. • Tono from Guest Relations was consistently frustrating to deal with and frequently provided incomplete or unhelpful responses. For example, when I asked about visiting a strawberry farm, she simply copied information from the website—information I could have found myself. When I specifically asked whether toddlers were permitted, her response was, “I don’t see why not,” rather than obtaining a definitive answer. I also had to follow up twice regarding Lindt Museum tickets, and there was further miscommunication surrounding a stroller request I had made. • At breakfast, it took approximately 30 minutes to receive a simple request for sliced avocado. Traveling while eight months pregnant and caring for our 20-month-old toddler is already challenging. What made this stay particularly disappointing was that the level of service we experienced fell significantly below what we have come to expect from Marriott. While issues can arise at any hotel, it is the manner in which they are addressed that defines the guest experience. Unfortunately, throughout our stay, we repeatedly felt that our concerns were met with indifference rather than genuine care and a commitment to resolution. As an Ambassador member, I have chosen Marriott repeatedly because of the consistency of its service and guest care. Unfortunately, this stay did not reflect those values. While operational issues can occur at any property, the lack of ownership, empathy, and proactive problem-solving shown by several staff members made this experience particularly disappointing.

Location and property close to almost every where Friendly staff

Cigar lounge size wish was bigger a bit

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الموقع جيد لكن غالي

Breakfast was really good with many offering. Overall hotel environment and vibe is beautiful.

Parking space and extrance/exit is diaster. Very narrow and difficult for van to get in and out