GLOBALSTAY Modern Downtown Apartment

My stay was fantastic, although I had to go buy toilet Still awaiting my deposit refund

Everything about it was wonderful except for the elevators, we waited 20-30 min each time to go up or down.

Great Location although security has no idea about rooms or check in. The elevator wait time is ridiculous took 35 minutes to get from floor 38 to lobby and almost missed my flight. Another then that great location great rooms.

This is a fantastic location, walkable to all the main attractions in downtown TO and one of the few places where a family can stay and all have beds. The apartment was very clean and well set up, with a fantastic view and lovely balcony to sit out on with a view of the lake. The one issue we had was that half the elevators were down and it is a huge building with 48 floors, so after waiting 30 mins for an elevator we finally gave up and walked down 34 flights of stairs. My wife has a disability, and had we known the elevators would be a problem, we would have been able to prepare. I get that this is not the owner's fault, but letting us know would have been extremely helpful. Apart from that detail, would highly recommend this as a clean, safe, quiet, affordable place to stay.

The room that we rented was good, but until the building gets the elevators fixed I would not recommend it.

Great location, fabulous view!

Terrible stay. Only one elevator was working for 30 stories could take up to half an hour the get one. The compagny global stay put all the blame on the management of the building. Just stay away from this one.

Elevators were under maintenance and took 45 minutes typically …we were on floors 25 and 28 and had to take the stairs twice. Then the day we were leaving the elevators were not working at all and had to carry our luggage 5 floors using the stairs to wait 50 min for an elevator on that side to bring us down.

There was very poor communication from Global Stay. The apartment was not very clean. I did not trust the sheets, there was wet laundry in the washer. Two of the elevators did not work and there were signs to take the stairs instead of using the elevator ... the apartment was on the 26th floor. The HVAC did not work. I tried calling GlobalStay 3 times and emailing 3 times, no response. They have not provided my deposit back. I'm filing a dispute with my credit card company and a complaint with expedia. DO NOT STAY HERE

Great location

Location, location, location! Cleanliness a problem…dishes in cupboard were dirty, shower curtain had mold on the bottom, bath towels were stained. Linen supplies were very sparse…we had to buy dish cloths, face cloths, bath mats. The linens supplied were very well used, old looking & very cheap grade. The lighting in the bathrooms was almost non existent…could hardly see to shower or use the facility. No stands to put suitcases on up off the floor.

Amazing location and fantastic rooftop pool. Loved the venue.

Location is good and close to everything. Host wouldn’t respond to call or text.

The worst elevator ever better is use the stair if u in lower level

Don’t be fooled by the $200 lower price compared to nearby hotels-you’ll END UP LOSING that MONEY anyway! This place seemed nice and reasonably priced at first glance, it turned out to be the worst accommodation experience I’ve ever had – I ended up paying the same amount as a regular hotel for a completely disappointing stay. After booking, I received an email asking me to pay a $200 DAMAGE DEPOSIT. I felt uneasy about it, but paid it anyway. When I arrived at the condo around 4 PM, the front desk staff told me they hadn't received my information and said I needed to contact the host directly. That’s when the real problems began. The host wasn’t answering any calls or messages. After waiting for quite a while, I contacted Expedia’s customer service, and only after about an hour did they manage to reach the host and finally let me into the unit. The unit looked similar to the photos, but upon closer inspection, the condition was terrible:The KITCHEN FAUCETwas already BROKEN and hanging loosely. The DRYER was FULL OF LAUNDRY from the previous guest. The sofa bed made LOUD CREAKING NOISES and felt UNSTABLE, making it uncomfortable to even sit on. The microwave had clearly been used by someone and was left in that condition The curtains were carelessly hung. I called the host about these issues, but got no response. When checking out, I asked if anyone would come to inspect the unit. They told me just to leave. Now they said there're damages we CAN'T REFUND $200. This's a SCAM!

This particular unit had broken furnishings and bulbs and light fixtures that were not working. Cleanliness was something left to be desired. We have stayed in a different unit and the suite was excellent. Simply depends...

Check in was very confusing and the middle men in the lobby are not very helpful Emailed the company about the missing tv remote but haven’t heard back so we cldnt use the tv at all

Overall, the property was nice and in a great location. We could walk anywhere and easily use the public transportation. However, the bed was uncomfortable and the sofa bed was even worse. We also couldn’t find any extra comforters for the sofa bed. Aside from the bathroom, the flooring really needs to be updated.

If you need anything changed or modified then too bad. After booking the wrong dates by mistake they were very very unwilling to make any changes or modifications. Very bad customer service so double check everything before you book or get insurance otherwise you're kinda screwd unfortunately :/

Perfect location for the Jays game!!

Clean property, but bed and pillow were as hard as rocks and no soap / shampoo in bathroom.

This was a fabulous location for TO! Convenient parking availability, close to the Roger’s centre, CN Tower and Ripleys Aquarium. I would recommend this property to anyone wanting to experience downtown Toronto.

Lots of space in the apartment and a very nice balcony with great views to the west (sunsets and storm watching). Nice to have fully equipped kitchen. They thought of everything in terms of equipping the kitchen not only a good selection of pots, pans and cooking tools but also the cleaning supplies. So nice to have a dishwasher and a good supply of pods. Also very nice to have a washer dryer for the long stay (we were there for 9 days). Also location is awesome…so close for concerts, baseball games (Skydome) and Theatres are only a couple blocks away. Very close grocery shopping (Rabba and Sobeys) and great restaurants nearby.

The recreation floor was going through renovations so the temporary gym space was small (and treadmills weren’t operational), and the pools area was very busy so we didn’t use it (but that’s not a fault with the apartment itself)

Enjoyed our stay.

Stay for location which was great!

The apartment needs a lot of attention, right from the moment you unlock the apartment door. The deadbolt mechanism is barely hanging on and urgently needs to be fixed. There whole apartment needs a deep clean and maintenance. None of the interior doors seemed to shut properly and several cabinet drawers also didn’t open/shut properly. The apartment windows (which are accessible by owner and therefore the responsibility of the owner) are so dirty they’re difficult to see out. The bathroom faucets are loose. The electric kettle is broken (doesn’t shut off). The cleaning felt unprofessional with piles of sheets and towels in the second bedroom closet, and random sheets in the primary closet (are these clean?), what appeared to be blood stains on the primary duvet cover, and someone’s poo left for us to flush on arrival. On the plus side, the location worked out really well for us.

Nice apartment and excellent view and location very close to CN tower. Rooftop pool! Nice amenities. Reasonable parking fee $25/night. Some points to improve. Bathroom doors need fixing. Inside door lock needs to be adjusted and although the room was fairly clean, the apartment could use a fresh coat of paint and windows to be cleaned . Overall great stay. Would return.

Nice, clean, and fully equipped apartment. There was only one key avaliable for a 3 person reservation.

Convenient and clean

As a family of 4, 3 adults and a 17 year old, this was a good option instead of a hotel room. We paid the same for 9 nights here, which is what we’d have paid for a good 4 star hotel in July. In the best location, our balcony had a view of the CN Tower and pool. Positives: location, great air con, security guards, size of property and general kitchen amenities. Could do better: only 1 key but luckily we did everything together. But you need the key to get to the pool so that proved tricky! Beds need refreshing as we could feel the bed springs so it was painful after a week! The apartment needs some TLC - new pans and bowls and plates as they are old. The bedding is also very old… and pool towels are not provided. No late check out available, nor suitcase storage after check out which was super disappointing and crucially, no safe in the apartment! Sorry but that’s a must for us. We had a great time as the weather was fabulous and we used the kitchen as we went to Walmart and got groceries. A good alternate to a hotel, but if it had been just me and my hubby, we’d do a nice hotel instead. One final thing is there is CONSTRUCTION going on in the apartment block so expect yo be woken up at 8am with constant drilling - which feels like it’s in your room!! Not a gr8 start to the day!!!

Location - brilliant views and a walk to everything. Spacious - plenty of room, modern decor.

Very poor internet, wifi and tv No tea, no milk No tissues No bedside lamps Couldn’t find the modem, no response to a text requesting help. One towel had a big tear in it. Couldn’t find how to switch on Bed 1 fan. Power points in main bedroom didn’t work

You can’t beat the location. The building itself is very nice. The cleanliness of the apartment was questionable. There were hairs in the beds and the floors were dirty. Luckily I brought my own sheets. The patio windows look like they’re haven’t been cleaned in awhile. There was an issue with laundry soap spilled throughout the closet when we arrived, but they responded quickly to that and sent someone to clean it up. The view of the city was great and a 3 bedroom apartment in that location was definitely cheaper than renting 2 hotel rooms. If you don’t mind the wear and tear and cleanliness issues, it’s a great spot.

The location and view were absolutely amazing — definitely the best part of the stay. It was super easy to get around, and check-in was smooth

The flat could have been cleaner, and some areas in need of some upkeep. Overall, the view and convenience made it worthwhile, but a little more attention to cleanliness would really improve the experience.

Superb location for walking around downtown

Lift wait time could be lengthy and the apartment needs a little tlc

Great location next to the CN Tower. Pool was cool but closed one day. Everything you need was in the apartment.

The one room was behind the curtain and quite small but it worked out ok.

The property in downtown Toronto was in a great location in that there was a grocery store less than a block away, it was within walking distance of good restaurants, the Princess of Wales Theatre, the CN Tower, and miscellaneous shopping and sightseeing. The building was was clean, staffed by security at a front desk, and other tenants were considerate. The apartment was as advertised and very comfortable. It would have been nice to have a few more dried spices in stock but what was included was appreciated nonetheless. The lock box proved challenging to find but, in retrospect, the instructions emailed to me were precise, with one exception. We were not previously familiar with lock boxes, especially in this scenario. I’ll blame it on being tired and slightly disoriented from travel but I failed to recognize that I needed to pull the box apart (to find the key inside) after entering the code. Instead, I tried to actually remove the lock box from the pole after inputting the code. Not sure what I was expecting to happen afterward if I had been able to remove the box from the pole. It sounds silly now. However, adding that single, albeit obvious, line to the instructions (especially for the uninitiated) would have been extremely helpful sooner. Overall, we enjoyed our stay and would rent this property again.

According to our booking in hotel.com, our check-out time was 12pm but we were instructed to leave at 11am and no extension of check-out time was allowed

the place was not cleaned

Amazing location across the street from the Rogers Centre and Ripley's Aquarium. Clean and friendly staff at the front desk. GlobalStay responded quickly to my questions. Overall very pleased.

The bathroom door gets stuck. No luggage cart is available.

L’appartement est conforme aux photos, le lit est confortable et l’emplacement central justifie un certain niveau de bruit. Toutefois, plusieurs éléments ont diminué la qualité de notre séjour. Le check-in a été laborieux : on nous demandait un numéro d’unité jamais communiqué, et malgré une demande d’arrivée anticipée faite d’avance, il a fallu relancer à plusieurs reprises par appels et messages pour finalement recevoir une confirmation vers 15h. Il semble y avoir plusieurs intervenants dans le processus, ce qui nuit à la fluidité du service. Sur place, l’air climatisé de la chambre était hors service, la douche principale réparée au ruban adhésif, trois portes sur quatre coinçaient, et la serrure de la porte d’entrée semblait instable. Les vitres côté balcon étaient très sales, et les draps pour le divan-lit dispersés un peu partout. Un étui à brosse à dents oublié derrière l’évier a aussi soulevé des questions sur la propreté. L’endroit a du potentiel, mais nécessiterait plus de rigueur et de coordination.

The check in process was a mess. This is not a hotel, it’s an apartment complex and the owner rents this property through Expedia. There is no one to do the check in. As Americans traveling to Canada, we had no internet so we could follow the check in instructions sent by email that morning. We had to go to a restaurant and bought something to eat in order to be able to use the wifi and send all the documentation they had requested. Due to that lengthy process I lost my birthday dinner reservation. On top of that, they sent me a bill for cleaning fee, because we didn’t take the trash out of the apartment before we left. After traveling so much around the world I’ve never experienced something like that in my life. I would not recommend this property at all. Please find yourself a nice hotel around the neighborhood, they have plenty.

This is a hidden gem and an outstanding property to stay at overnight for a concert or event in downtown Toronto. The property would also be a wonderful home base for a family or small group for a Toronto vacation as it’s located close to the Island Airport, Highway, shopping, entertainment, major attractions and walkable & city transportation to anywhere you wish to go! Finally, any balcony view is outstanding both day and night as you take in the beauty, sights and sounds of this amazing, cosmopolitan, world renown city with Canadian hospitality!

Beware, you might not get the room you think you are booking. We booked next to the CN tower and found out on arrival we were half a mile away in a different area of the city. Also, we didn't get the balcony we booked. Globalstay were awful, slow to reply and just stating "that's what we booked" until provided with proof, then they said what we booked was "just an example" and they have lots of apartments. Also had to get our key from a key box down a back alley which was strange. Dodgy company, I'd steer well clear. Hotels.com didn't do much to sort the situation out, although we did end up getting £72 back as compensation, so somebody knows this isn't right...

Location, room size

The dishwasher doesn’t clean dishes because the dishwasher tablet compartment didn’t close, so the first water washed out all the detergent. The property rules state that guests are required to load the laundry with dirty towels and turn the Quick Wash Cycle. I have doubts that towels are cleaned properly with a short wash cycle.

Proximity to tourist spots and the Rogers Centre, plus the quality of restaurants in the local area. The swimming pool was also a lovely added extra.

Nothing.

Localisation parfaite pour game des Blue Jays ! Nous retournerons assurément ! Processus de paiement du dépôt ardue du fait qu’on reçoit message nous informant de payer dépôt remboursable avec une mauvaise adresse courriel! 3 agents virtuels d’Expedia qui me disent de ne pas payer … bref tout à été corrigé dès que j’ai eu bonne adresse de courriel pour rejoindre l’hôte! ! Je viens de recevoir remboursement du dépôt !

Overlooked a dumpster from the 4th floor so pretty close. Dark.

Great location beside CN tower and Blue Jays stadium.

Very convenient to all the venues. Near the stadium, museum, market and restaurants.

Too many emails to check in. Check in could be easier.

Centrally located to everything we wanted to do in downtown Toronto including the Jays game

View was great

The location to the ball diamond was great and lots of restaurants close by! Pool at hotel was very warm which the kids enjoyed.

Property was not in the exact location as the listing showed on the map included in the ad. We had to walk a few more blocks to and from Union Station then i original planned, didnt actually mind the extra walking so not really an issue. Property ad listed a city view, I had a better view of the condo right next to us then the city. Condo was clean and had all the necessities for out short stay. There was a grocery store one block away so picking up our groceries for our stay was easy. My only real complaint was trying to find the correct lock box for the key in the mess of lock boxes attached to iron railing. There were two iron railings with multiple lock boxes attached. I searched one while my wife searched the other. After a few minutes of searching my wife finally found the correct one. A better organized system of lock boxes would eliminate peoples frustrations.

Easy check-in prior to arrival. Property was well maintained and close to many attractions and transportation stops.

Air conditioning was on all the time. No way to turn it off and bring it down. Had to open up the window to make it warmer. Also the property waste a lot of water they should put in a hot water circulating pump.

The view is great, so is the central location. Property is showing a lot of wear and tear, caulking and paint should get an update ASAP.

Because it’s downtown, Very close to CN tower. Clean and modern style.

Thermostat in our room was not working. Tried to change temperature but it stayed the same all night. Unsure if user error or thermostat itself but only stayed for a night so not too much of a bother.

The lights in the bathroom weren’t the best, the master switch for all the lights was very frustrating, the elevators didn’t work half t

The apartment looks great, and it has a lot of amenities. Fridge, dishes and dishwasher, laundry machine, coffee machine, microwave, smart TV, and more... It is fully equipped and it was very helpful. The tower is very modern, very clean. Even has a swimming pool, a gym, and a game room, although we did not use them. The location isn't bad, you're in walking distance of a yellow subway line, and not far from union station. However we suffered from a TTC subway line closure on both stations. The apartment is also right next to the CN tower and the stadium, so it's easy to find. The balcony has a great view, facing west. There is a parking lot, but it's not free. You can pay Globalstay to use it. The parking lot is very practical though, it's underground and keeps the car out of the sun. The elevators can go directly to the parking lot.

Overall we liked the apartment, but we stayed on edge about a couple things. It's expensive. Maybe a decent deal on the Toronto market, but it's still one of the most expensive vacation rental i've ever paid for unfortunately. The building is a tower with hundreds of apartments. It's very new and modern. But I realized that it seemed that a lot for apartments are short term rentals, to the point where you'll see people checking in everyday at the front desk. Yet it's not a hotel. And nobody really lives permanently in this apartment on the daily. Personally I found this awkward, to the point where I now ask myself if I want to support the companies that buy condos only to rent them to tourists. Globalstay themselves seem to manage several apartments in this tower. The worst part was the blinds in the unit. They let a lot of light in, a couple vertical slats were missing or were damaged, and I would wake up around 5 a.m. daily. Some blinds even fell during our stay. Globalstay didn’t fix it despite repeated complaints, only saying they'd pass the issue to local teams and then nothing happened. Photos of other units suggest others might have curtains instead. There is a balcony, but the apartment is facing west with a great view, but on a clear sunny day the balcony gets scorching hot until at least around 9pm. It can also be rather loud, capturing the noise of the streets. Globalstay staff were friendly and polite but felt like generic customer support. They cannot help you directly very much, and they don't know the actual specifics of the apartment you're staying in. But they did try to answer all my questions.

Good location and easy access to what I needed

Not clean - apartment was very dirty - streaks everywhere. Didn’t trust any of the glasses and had to buy bottled water. Bathroom door didn’t shut because it was broken. Front door was also broken. Windows were filthy so couldn’t see out of them.

Excellent

The elect

Position in the city

One key between 3 adults was not good

Check in seemed a little weird with having to send a a picture of me holing my id and getting the key from a lock box with instructions from a Google document but everything was fine

Very nice accommodation. Great area. Only problem we had was the building elevator for the high rises were an issue during our stay but overall good experience

booked a property 1 month in advance because of proximity of Rodgers stadium due to limited mobility. 1 day before they sent us entrance info and it was for the wrong property asked them to fix it as we were flying in that day they would NOT give us the original property but one 6 blocks away we stayed at the new property until we were able to find new accommodations on our own. I will NOT book with them again

Check in is through your reservation confirmation which is off sight..It take above average time to get you keys released.

The apartment was comfortable and beautiful. It had everything we could ask for.

We had difficulty getting the TV to work so we didn't use it. My husband was disappointed but thankfully we had our tablets and the WiFi you provided.

Unfortunately, my stay at GLOBALSTAY was disappointing overall. - The location was different from what was advertised, which was frustrating. - The property used a self-service check-in system and required a deposit via PayPal, which didn’t work for me. I had to pay again using an online link, and getting a refund from PayPal turned into a hassle. - I was asked to send a photo of myself in front of the property holding the credit card I used, something I found very unusual and concerning from a privacy and security standpoint. - There was no blanket provided for my child, and despite repeated contact with the owner, no help was offered. They insisted it should be there, but no one came to check or resolve the issue. Given the misleading location and poor customer support, I would not recommend staying here.

Great location and views but disappointed that AC did not work at all. Looks like the property is not managed well. There were issues and lot of wait time with elevation. Also, we were only offered 1 key and for the unit making it very inconvenient for 2 families

This was not what we booked, when we get there turns out are place was across the city not where we wanted to be, tv didn’t work, room smelled like cigarette smoke. Just not a good overall experience

The apartment was nice but the check in process was a nightmare. Make sure to read the WhatsApp instructions carefully and be aware that you may end up staying in a different building than the one listed here!

Worst experience of my life. They moved us to another property when I got there which was a complete inconvenience. I had to contact the property management and they did not sound sympathetic. They did nothing to accommodate me. Offer me anything. I had to walk 15 mins to another property and already paid for parking. I would never use global sta** again and will recommend everyone I know not to stay there on Instagram, Facebook and word of mouth. Terrible company

They need to clean more the towel’s and sheets are no clean.

Location

Check in took more then hour Internet didn’t work at the beginning but was fixed after. TV was broken and host was reluctant to fix it. Very hard to communicate with hosts. Very unresponsive.

This was worse place I ever stayed at. Horrible customer service. They changed our property location without informing us made us look for a key in a lock box by a parking lot. The oh cause so much information that is not needed for anyone to provide. To stay there. I was on the phones for half of my stay and the property refused to refund me for the inconvenience they have cause. I went for a concert and was supposed to be staying right across the street instead. I was staying at 11 minutes away. He had to pay for an Uber back-and-forth to the location that I needed to go to. I would not recommend staying here! Paid extra money and staying at Papa hotel with better customer service!!!

The condo shows a view of the city. We booked and got a view of a wall and a dark laneway full of carbage containers

It was literally across cn tower, rogers and ripley’s

I choose this room based on specific location in Toronto and how it looked (specially nice & open view). But when i was sent the check in details it was for a different property, location in Toronto and instead I got a view directly into an office building. I reached out to GlobalStay and they were unhelpful and told me to contact Hotels.com. Instead of assisting and trying to resolve the matter helping they just told me to contact Hotels.com and put the phone down. The service I got from GlobalStay was terrible, and totally unacceptable! And the total lack of interest in solving the issue was unprofessional. I will not be staying with GlobalStay again, and I cant not believe Hotels.com can accept that customers choose a room based on location and look/feel, but get given something totally else.

Firstly, they provided us with a different address than what we booked for. When asked, they said they had different buildings and it was only a 7 minute walk from where we thought we were staying - it was a 7 minute drive. Listing said that parking was available, we were advised parking was not available and had to pay $50+ to park for 1 night. Check in process was horrendous - had to find the correct lockbox in a sea of hundreds of lockboxes on the side of a street which took upwards of 20 minutes because they sent us the wrong picture for what ours looked like. When we finally found it, they made it seem like we were to blame for not finding the correct one fast enough. Communication was subpar - when asked if they had a phone number to call for help they ignored the message. Room itself was fine but the water pressure wasn’t great and bedroom bed was ridiculously uncomfortable. Wouldn’t recommend this what so ever.

Overall good experience clean apartment

Location, clean rooms, smooth entrance and admin thru emails being fast response.

There are no plugs for the use of kettle or toaster in the kitchen. Very noisy due to being in the city, police cars, and speed cars. Very tall building means - long time spent waiting for lifts. The deposit is also a headache

The appartment was broadly fine, but it was dusty and there was broken glass on the balcony. My issue is the service from the offshore call centre. Their English is terrible, the deposit system is amateur asking for deposits through Paypal which feels like a fraud and I am still chasing for our security deposit back only to be met with rude responses. There are better places to stay

Excellent location

The bed and the mattress was terrible. The mattress sinks right in and very uncomfortable to sleep on. Also the linen on the mattress is old and worn out. Time for an upgrade. The staff at the property are not very welcoming.

We paid for parking, arrived and someone was in the spot. We had the worst time communicating with the host. After about 25 minutes of sitting in the parking lot trying to figure out if we were on hold or if they hung up on us they messaged us on WhatsApp to tell us they refunded our parking money and and can look for a spot to park with a link- just sorry about your luck, figure it out! Then there was a QR code to connect to the internet which didn’t work and of course it was a challenge to get a response from the “24/7 support”. The location is great, the condo is older and in “meh” condition. It was clean and we chose this as an option because we wanted more space. But honestly, I wouldn’t book again, a hotel would be so much easier. This was a pain through and through.

We checked in for 5 nights, only complaint is 1.5 rolls of toilet paper was left for us and that was not enough. We left the rest of our pack for the next guests, hopefully they don’t run out! The view was AMAZING!

its a great price for this place at this prime location, My family enjoyed it very much, Close to public transport, cn tower was across the road. Walking distance to lot of food options. There was a minor issue with a dead battery on a smoke detector that cause false alarm, I contacted the host and within 2 hours she had a technician came and replaced it to stop the noise. Great communication. I highly recommend this place for a family vacation .. 10/10 Rating here. If i could give it 11 i would.

For starters the unit was beautiful and offered million dollar views. Problem is you need to deal with getting up/down to the 40th floor. The elevator was a bit of a pain in the ass. Not sure I considered the downfalls of living on the 40th floor. There was a few issues in the condo during my stay and the management company was notified. The owner showed up the next day and was able to address 2 out of the 3. The living area AC was not working and he had to get a repairman out the day I checked out. Hey, things happen.

You can’t beat this location to Rogers Centre, close to amenities and close to waterfront

Sometimes long waits for elevators but not controllable

The bed is full size, not easy for 2 people. No shampoo or conditioner. Check in is not straight forward.