Moon Palace Nizuc - All Inclusive

La comida y bebida atracciones en general

Cuartos muy pequeños con el jacuzzi en medio de la habitación

très bon petit déjeuner, varié. Les viennoiseries au top et les petits gateaux patisserie un délice. Par contre la mer, j'imaginai autre chose en plus des mauvais odeur (vase). J'aurai dû regarder les photos avant de réserver mais je préfère les surprises (bonnes ou mauvaises). Site trop éloigné du centre de Cancun. La prochaine je retournerai dans la zone hotelière de Cancun pour avoir été au mois une dizaine de fois

Par contre côté fruit, melon pas toujours mur et pas de mangue. vin de table de moyenne qualité (blanc ou rouge). Restaurant indien moyen.

Very nice resort and the staff is super friendly ! Food is great- we would definetly come back.

The resort was beautiful and exceeded my expectations. They keep great care of the property, both inside and outside. The staff were all so accommodating, friendly and respectful. Although we tipped staff, they never made us feel pressured to tip. Upon arrival, we changed rooms to a king bed and they brought in two twin beds for our 11 and 9 yo, as suggested by the guy that checked us in. It worked out perfectly and there was plenty of room. Our room was cleaned daily and we were offered anything extra if needed. The food options are endless, was delicious and they put great care into the preparation and presentation of the cuisines. They had activities planned daily, at the pool and inside, day or night. It was a lot of fun! The main pool area was always a blast. I loved that they promote movement through the pool activities and exercise classes available. They have sand and water volleyball, sand soccer, fun pool games, friendly competitions, music and bands. There were some chill areas of the pool, but we enjoyed the main pool!

Nothing

Absolutamente NADA

La habitación pague por una de luxe y me dieron la peor la recepcionista es una prepotente

Вкусная еда у бассейнов, и в некоторых ресторанах. Разнообразие в еде. Большая территория и много развлечений. Неплохой ремонт в самих номерах.

Это впринципе не новый отель, территория большая, и ходить нужно очень много. Развлечений действительно много,еда разнообразная. Но есть но! В первую очередь бассейны и лежаки всегда грязные, вода не прозрачная. Отдельный разговор - море - его просто нет, оно все в водорослях, при том стоит еще и очень сильный неприятный запах от них. Еда разнообразная, но на завтраках она не всегда приготовлена сегодня, зачастую вчерашняя, огромного разнообразия нет. Рестораны неплохие, особенно мясной, но там где подают морепродукты - часто все недоготовленное, полусырое. Что касается персонала - это большая компания, и ни один сотрудник не в состоянии принять самостоятельное решение. Вся политика отелей направлена на то, чтобы взять с вас как можно больше денег. Никакой клиентоориентированности нет. Доступы к тренажерному залу и аквапарку отсутствуют, хотя в описании заявлено что так как это одна сеть, то доступна всем гостям - это не так. В итоге отель претендует на 5 звезд, но по-факту очень сильно до них не дотягивает.

El complejo hotelero es espectacular, la comida, los shows, conozco el hotel

la habitacion estaba muy regular, pequeña, antigua.

Allt var super bra, stranden var det ända som var mindre bra.

Disfrutamos bastante con la familia, existe un ambiente muy activo en las instalaciones del hotel a pesar de estar en temporada baja. Existio una preocupación especial y distinta, incluso en algunas oportunidades pasaron varias veces por la habitación para darnos toallas o refrescos. En el caso de los restaurant una gran variedad, destaco mucho al personal que nos atendía siempre atentos ante alguna necesidad que tuvieramos y preocupados permanentemente de la limpieza del recinto, se notó que existíe una cantidad suficiente de personas para realizar labores de mantención y atención de cliente, eso se agradece. Por lo demás indicar que recomiendo este hotel para viajar y relajarse con la familia. Nos gustó mucho por ejemplo que en los restaurant nos recomendaban algunos platos.

No tengo ningún comentario negativo al respecto, dado que el hotel cumplió con todas nuestras expectativas, es tan grande el hotel que en un inicio nos costo adecuarnos, pero luego llamando por teléfono al lobby solucionaron rápidamente.

Todo

Food good in general very good except for the brazilian steaks where meats quality was not good and the italian at the golf course was not good at all

Meats a brazilian and italian at golf course, plus getting a call every day at 8:30 am from staff trying to sell activities and use up credits. Very annoying!

Lovely restaurants (other than buffet) but have to book via app at 7am, 48 hours before.

Bursting with teens on spring break on their first drinking experience. Pool full of drunk teenagers all afternoon. Towels at pool full of lice.

De los hoteles del tipo que he visitado ea el mejor, incluye muchas cosas y vale mucho la pena, el playroom muy bien

Solo sugerencia, en las duchas de cortesia estaria bien que tuvieran dispensador de crema corporal, plancha y secadora para cabello

Amazing property with a lot to offer

Aging facilities, promises not fulfilled, pushy sales people never quit

I liked how clean the facilities were. The rooms were nice albeit small. I liked that there were golf carts around to take you to your destination. We liked the shows and that they were a little earlier. Luis Alberto Martinez Gonzalez at restaurant Carbao helped make our trip so much better. He was phenomenal and my husband loved his trips to check on us. He often surprised us with various shots and that was nice.

This is nothing against Nizuc or the Moon palace, but it just wasn't my vibe. It was VERY crowded and it seemed like the type of place where you go to the pool and drink all day and then pass out by the pool. We found a nook of loungers away from the pool area which overlooked the beach and that was nice. Compared to the previous resort we stayed at, I found that Moon Palace really tries to sell you upgrades (better room), room credits, future trip credits, etc. They will find you with a tablet when you try to check out and try to sell you package deals. At check-in, after check-in, and check-out we were getting pitched deals and packages, etc. To get a decent cup of coffee, you have to walk all the way to the main lobby or hitch a ride with the golf cart. There is a basic coffee machine in the room. I only say this because we stayed at a different resort and in every other building next door, there was an available coffee bar that you could make yourself a nice cup of coffee. (you didn't have to go to the lobby)

La ubicación Las áreas comunes

Personal que te acosaba para comprar una membresía, realmente desagradable eso. Filas muy extensas para poder comer. Y los tiempos de espera muy extensos. La plata con mucho sargazo

La comida

El sistema que tienen para hacerte socio, por qué te dicen algo y al final no es así, ese mismo día terminé perdiendo 6 horas y no pude disfrutar lo pagado, precio para realizar actividades excesivamente elevados. Al final fui a terminar mis vacaciones y me echaron a perder el viaje, realizándome cobros de servicios que les dije que los cancelaran y no lo realizaron, servicios que me ofrecieron al momento de querer hacerme socios y asta el día de hoy cero respuestas.

Por el precio y el servicio ahí mejores lugares y arto cuidado que te intentarán sacar plata.

The food, the pools, the activities

The humidity smell in the room, the old air conditioner system

The food and restaurants are so amazing. Staff are polite and helpful. A variety kinds of food and wonderful activity.

But just heated pools are available in moon palace Gerand.

Super clean or well run. All staff were excellent.

Draft beer

Staff was amazing Genuine and kind Gabriels gym was great

The swindle of the time share sales reps were brutal Outside bars didn’t have top shelf liquor Only had it in the lobby

Employees are great and do the extra mile to help.

Beds are uncomfortable, seafood is not the best, don’t eat sushi, pretty bad quality. They messed up with spa credits and bill, I had to pay $150 more in my bill for having not the update bill, service employees are so nice and they really try to help, but the system is obsolete or maybe they don’t have an electronic updated system, no interfase within their facilities sales department and check out. Still 6 days I’m back and they didn’t update my bill.

Staff, cleanliness, food, drinks, overall experience including activities like surfing, ping pong, etc.

Beach.. sea weed ... ! Bummer.

Todo

Love the resort. The housekeepers clean our room twice a day. We get fresh towels everyday. Room service was awesome too! All the things we needed are available and accessible.

The whole resort is stinky from the beach. Whenever we go out of our room, we could smell the stinky beach. The lobby smells good though.

Tutto, cordialità dello staff, servizi

Nulla

The Moon Palace Nizuc was an enormous disappointment—a huge waste of time and money. While the facility and grounds were nice and the experience of being there had the potential to be enjoyable, the aggressive sales tactics overshadowed anything positive about the experience. From the moment we stepped on to the property, a sales person immediately told us about all the restaurants and activities we didn’t have access at the Moon Palace Grand. They shared very little information on what was available at Nizuc, only made the point that it was quite limited relative to the Grand and that we ought to pay several hundred dollars to gain access to the Grand. When I told them no, the next pitch was to take part in a 90 minute sales presentation in order to gain access to the Grand and to get Resort points. They promised Resort points would allow access to many other activities. Unfortunately as it turns out the Resort points were exceptionally difficult to use and really not worth much given the limitations and associated charges to use them. The 90 sales pitch was actually closer to 3 hours, and was very intense and manipulating. They used so many high pressure sales tactics—including three different sales people who tried to seal the deal and got nasty when told no. Throughout the process, they devalued what we’d purchased to try to influence us to purchase something more, wasting a good part of our day. Rather than enjoying the sunny weather, they kept us for hours in over-airconditioned spaces, absorbing their high pressure sales tactics—to buy memberships for thousands of dollars in their resort network. They did very little to make our experience positive before they immediately launched into sales mode. Based on the information from the booking, it was not clear that Nizuc was so limited in its offerings, so it was a disappointment from the very beginning.

Lots of space, so you didn’t really ever feel too crowded.

Facilities, stuff, foods

Muchos transportes..

Salio cucaracha.. empleados mas simpaticos necesitan

Nizuc

La amabilidad y la comodidad

Sin comentarios

I really like the place, food, drinks, & service!! Every single staff member was amazing!! 🤩 can’t wait to go back again!

全部

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This was a nice resort with nice pools and rooms. This hotel seems to be more catering to the domestic tourists rather than international tourists. The restaurants food was very good. The beach in this are is terrible, dirty and smells like sewage. The staff were very nice and helpful and room was nice.

Overall good facility nice and friendly staffs.

We were able to use the sunrise amenities which was convenient since our family was there and we were in the music. We sat through a presentation at the grand which we were told that us how we would find more out about our 3 nights in punta Cana. You only get the 3 nights if you purchase 3 or more nights and they want u to do it right now. We were given day passes to the Grand for attending. The water park looked dirty especially the lazy river and the wave pool. I just was not impressed overall for the price.

Everything was nice except the smell from the ocean. Was really bad

The food in all the sit down restaurants requiring reservations arrived luke warm at the table. Lacked basic spices. The staff could not understand English so it was difficult to communicate

Los show se la.noche y la comida espectacular.

Había música muy fuerte en la alberca.

The property was very good and room, nice clean. Staff are very good. Dining area is very good and everything that property I like it. I tell the people to go once over there. You know this is very nice. Very nice. Thank you.

Muy acogedor., buen ambiente, profecionales en sus atencion, comidas con calidad y variedad

Me hubiese gustado las presentaciones en el lobby duraran un poco mas, ofrecen buena música

Liked the hot tab

.

Todo Excelente

No me gusto en bastantes puntos. - Varios del personal están algo de malas (botones, transporte, meseros) pero los de el restaurante yucateco e italiano y Japones muy muy amables. - Al no aceptar la platica que te ofrecen insistentemente, también la actitud del concierge cambia radicalmente. - La comida del bufete que mala es, pero mala mala no lo podía creer, tanto desayuno como comida. - La comida del room service tantito peor y no soy muy exigente :( - Mi cuarto los dos primeros días muy bien, el penúltimo como si se les hubiera olvidado terminar el cuarto, la basura en el lavabo, sin toallas, y cosas tiradas, no hubo refill ni de agua. (Tal vez fue un descuido) - Los resort credits es una ilusión, tienes que pagar el 16% de todo lo que gastes y solo lo puedes gastar en lo que ellos te dicen, por ejemplo, unos lentes que cuestan fuera del hotel $100 aquí dentro les ponen $1500 y pagas el 16% de $1500 que serían $240 al final da igual, no crean que es un beneficio. - Pusieron unas canchas de tenis nuevas hermosas pero no las pude usar, en su lugar usamos una de las viejitas que esta con el piso deforme a nivel de la red esta mas alta que al los lados. Lo que me gusto es el flow-rider, las cenas, y lo grande que es. No volvería no entiendo los 4 diamantes muchas mejores opciones por un precio menor.

Amazing property and facilities. Room credits are not super useful for the fun activities but can be used for some gift shop items. Food was okay but nothing special

The buffet could have more choices

People, food, staff, location - everything is great

It is large property that is well maintained and transportation option by golf carts or bikes if you don’t want to walk. The food options are good and variety is commendable. There are scheduled activities and entertainment onsite. You can get food and drinks by the pool or have drinks at the swim up bar. At every turn there are friendly and hardworking staff ready to serve with a smile. It was a pleasure to be their guests. It was a great experience and I would recommend anyone to stay at the Nizuc property. Like many others have mentioned, Nizuc tends to be less noisy and congested. This doesn’t mean it will not get that way. My dislikes are; at check-in they offered to upgrade my room at a cost (upsell), shortly after I was directed to their vacation planners who wanted to invite us to a presentation for a day pass to The Grand, the luxury property, and then a call to our room the next day asking if we had an opportunity to learn about the presentation and offer. As you can see it is not a terrible thing but the least liked event of our trip.

It was ok

21 years since we last visited Moon Palace and we will not wait as long again. The resort, although large with the addition of the Grand is so efficient. The staff call you by name, from the bellboy, to the lobby and the waitstaff. The staff are what make this place special and they work super hard and always with a smile. The lobby shuttles and the golf buggy service around the resort is great. The one let down is the beach. The sand is beautiful but like many resorts the seaweed is a major issue. This though did not spoil our stay.

Can’t wait to come back, AMAZING

海灘很美 飯店員工友善

參加2小時說明會即贈送折價券 更換了5位推銷員 拖延時間 要求當下確認 不讓離開考慮 令人不舒服

During my stay at the Moon Palace Hotel in Cancun, the last night was very unpleasant. When we entered our room, it was infested with ants, including on our clothes. We contacted the hotel, and they changed our room, but the problem with ants on our belongings remained. Additionally, the new room was not suitable for three people, making our stay uncomfortable. This experience caused significant inconvenience, and I am seeking appropriate compensation for the issues we faced.

I did not like the raccoons on the property they are too big and scary at night and it’s over 600 of them they need to get that removed and the golf cart transportation is very slow and it makes you miss reservations they need to be quicker with pick up times other than that I love it

I did not like the raccoons on the property they are too big and scary at night and it’s over 600 of them they need to get that removed and the golf cart transportation is very slow and it makes you miss reservations they need to be quicker with pick up times other than that I love it

because of I’m from it so about through Expedia didn’t like it. I keep saying I have to talk to Expedia at the whole thing and then customer service trying to come all the time it says I have to pay the taxes this and that I thought I’ll pay all exclusive..

Everything is good

Was great experience

Perfect location, not far from pool, dining and resort transportation. Quite, clean.

We stayed at Nizuc for one night before moving to Grand but Nizuc didn’t disappoint us and wouldn’t mind staying couple of nights again if I will have too.

Oceanfront suite: From August 8-12. Was clean and comfortable with a king bed, ocean-view balcony, tub, shower, mini fridge (restocked daily), and liquor dispenser. Pools were huge, clean, and never crowded. Buffet had great variety; hibachi at Sunrise was the best specialty restaurant, but the Mexican restaurant in Nizuc was disappointing. Plenty of kid-friendly areas, arcades, mini golf, and easy transport around the resort. Staff were outstanding—attentive and friendly, with fast check-in and luggage help. Atmosphere is relaxed and family-oriented. Downsides: resort credits feel like a scam (16% tax on inflated prices) and the membership sales pitch is pushy. Overall, beautiful property, great service, and perfect for families.

Great

Large bath in the middle of the room very dated, needs updated. Dining options and quality of food were good but not great. Pool side drinks very watered down. Transport around the property was good. Beach best to avoid due to seaweed.

La atención y la piscina

Los métodos de traslado, los carritos demoraba mucho y el Sargazo que había en el mar, no pudimos disfrutar ni un día de la playa.

Beautiful propwe

Moon Palace does not ever disappoint.

Great service!

Had a great time at the moon palace would definitely come back. Staff was extremely nice and welcoming.

Buen trato y esmero del personal que atiende ,la ubicación es excelente y la comida de primera!

Amazing service every where around the resort, I would like to highlight three employees in Caporales restaurant, their names are:

Great time and great service.

Nice costumer service , nice drink , nice people only problem the sargazo no beach available

Staff was awesome

We enjoyed our family vacation, 19 people. Everyone in the resort made our stay very special. From the pool entertainment (Joseline), Javier and Inocente in Maglares Buffet to Riviera Maya Restaurant (Jenny).We can wait to come back❤️❤️❤️❤️

Costumer service is excellent!!