Courtyard by Marriott San Juan Miramar

Accessibility to neighboring towns

Wish it were cleaner.

I didn’t like the oldness of it. Hotel needs to be updated.

La atención

La habitación

Accesibilidad

No tiene estacionamiento, es valet parking

The restaurant was good

The price was high

Your staff was wonderful, pleasant helpful even information on how to getting around San Juan it was refreshing as a frequent traveler

Muy Céntrico, limpio y cómodo.

Encontré que pagué más lo que decía la página de Booking

Bed was excellent!

Bathroom could use a remodel. Freshly paint the room.

El servicio

No cuenta con estacionamiento

Good Resturants

Outdated and need renovation

Staff was nice

Hotel needs an upgrade. It's too outdated, needs a modern vibe

I love the location and the room

The staff in the restaurant

Dinner was Amazing

n/a

Great staff

I am a Marriot fan and status holder anyways, so I don’t usually post a review, however I wanted to make this particular review for this location because it was a great stay. We only stayed one night as an in between other stops on our vacation in Puerto Rico and I honestly regret not staying here for the whole leg of our San Juan portion. The location of the hotel was actually very easy with onsite valet parking so I was able to keep my rental car, the onsite bar had very friendly staff who my daughter loved being able to order a fun drink from. Their pool was nice and great for my preteen, and it was great sleep that reminded me why I typically choose Marriott’s when possible. Next time we plan San Juan again I will skip staying in OLD San Juan and definitely come back to this Marriot location.

El servicio del personal. Realmente se sentía bien sinceras sus sugerencias y ganas de ayudar. Siempre atendían con mucha amabilidad y en todo momento estaban prestos a ayudar. Esto se pudo apeciar con diferentes personas.

El mobiliarion de nuestra habitación la hacía mucho más incómoda de lo que ya de por sí era. Parece que los muebles no fueron hechos a la medida para esa habitación y el área donde supuestamente uno podría sentarse a revisar algo en la laptop realmente no era funcional.

Good location.

Realicé una reserva por medio de Booking para 3 habitaciones. Al llegar al hotel, me informaron que Booking únicamente había registrado 2 habitaciones y que yo debía comunicarme directamente con Booking para solucionarlo. Después de varias gestiones por mi cuenta, finalmente logré resolver el problema. Sin embargo, al día siguiente se realizó un cobro correspondiente a 4 habitaciones. Cuando solicité ayuda en recepción, dos personas distintas me indicaron que no podían hacer nada al respecto y que debía resolverlo directamente con mi banco. Posteriormente fui atendida por el manager, quien realizó una búsqueda utilizando el código de mi tarjeta y confirmó que efectivamente se habían realizado 4 cobros. Gracias a esa revisión, se pudo identificar el error y gestionar la devolución correspondiente. Quiero expresar mi inconformidad con el manejo de ambas situaciones. En todo momento la responsabilidad fue trasladada al huésped, sin intención de verificar o ayudar a solucionar los inconvenientes desde el hotel. Si hubiera aceptado la respuesta inicial de las primeras dos personas que me atendieron, el cobro incorrecto se habría mantenido y no se habría realizado ninguna devolución. Al tratarse de un hotel de cadena, esperaba un mejor servicio al cliente, mayor disposición para ayudar y un manejo más responsable frente a errores administrativos y cobros indebidos.

Good

Long wait in lobby at check in

I have to agree with many who have written about being close to the elevator, and how annoying it is. I was on the fifth floor room 502, not terribly close to the elevator but close enough that every two or three minutes it sounded like an airplane was landing. I also have to agree with the poor design of the bathroom, when you sit due to it, poor proportionality, you’re sitting at an incline at an incline, and if you stand to urinate, you have to hold the toilet seat with one hand and do your business with the other because the seat will not stay up again, due to the proportionality and poor planning. The night staff was good and friendly. The restaurant was OK. The pool was too small and doesn’t look like it was very well kept.

La excelente ubicación

Todo bien

Restaurant adjacent, excellent! Waitress superb

The room was terrible. You can only lift toilet cover or seat to 45 degrees, so when you want to sit, you must bow down maximally and let the cover rest on your back - what a pleasant feeling 😱 On top of it we were not lucky to get a room close to the elevator. Even with ear plugs not easy to fall asleep. Being BonVoy member I never tried this before.

Customer service was fantastic

Location

The front desk ladies were rude, made no attempt to be accommodating. The room was extremely warm, even with the thermostat at 65.

Great crew, awesome restaurant.. bar was great too

Warm showers

Stayed here one night before leaving on a cruise. Great location for that, only a couple miles to the terminal. The place was packed with other cruisers. Only one elevator. We arrived at 3, knowing check in is at 4. They said our room wasn’t ready, which was fine. We found a local restaurant and had fabulous food. We returned a little after 4 and our room was still not ready. That was annoying. I said, check-in is at 4, right? The desk agent said “it starts at 4,” as though it’s a range! Mind you, I travel a lot and mostly stay at Marriott properties (Lifetime Gold Elite member). I’ve never had this issue. Also, I requested late check out (one of my status benefits) and was told no. Maybe they were short staffed on their housekeeping team?? We ate breakfast at the onsite restaurant, which was good. We killed some time sitting beside the very small, disgusting pool. I wouldn’t stay here again.

Food was good, service was bad.

Nothing

Poor service

Room was very nice

Had to wait over 5 hours to check in, check in was 3pm, we got into our room at 8pm

Check in time is 4 pm. We arrived shortly before, to a crowded lobby filled with guests waiting for their rooms to be ready. We were told we’d get a phone call when our room was available. We sat down in the lobby and waited and waited. Finally, at 4:45 I approached the desk and asked when our room was going to be ready and was told that they had called us a half hour before. Nope. No phone call was received a Note that there is a $17 resort fee. Also note, that if they don’t tell you, you can use that amount to buy drinks and snacks in their little market on the day that you check in. You can’t do it check out day. We learned about this from another guest who had been told. We weren’t informed. Room review: it’s a small room, but for one night it works. The bathroom has minimal counter space and is not big enough to hold toiletries for two people . Speaking of toiletries, don’t expect anything more than a bar of soap and a bottle of lotion. A/C: if you like a freezing cold room, this is the place for you. It was so cold we had to turn our A/C off when we initially walked into the room. We left it off the entire night. The hotel does allow you to store your luggage in the lobby if your room isn’t ready and you want to explore We found that to be very helpful the following morning. There are many restaurants within walking distance, as well as a supermarket and pharmacy.

La habitación era cómoda y tenía todo lo necesario, aunque algo anticuada.

La atención de alguna recepcionista en particular no fue la mejor. Pero en general el personal bien. Lamentable que no incluya el desayuno, que intentan compensar con 17 dólares diarios para snacks y bebidas.

Átlagos berendezés, gyűrött ágynemű, fantáziátlan design.

Igénytelen

I understand you get what you pay for. Hotel was basically what we were looking for: a quiet place where we could spend one night after a long flight. Rooms were small and not updated but that didn't matter to us. However, it was a bad sign at 7pm check-in when several people were waiting in the lobby with no rooms available yet! We finally got a room at 8:30pm. After a full day of travel with a kid, tired and hungry, we were desperate for our room to be ready. We are also Marriott Bonvoy Platinum members and this is pretty unacceptable. We tried contacting Marriott to give them feedback but they basically just said sorry it happened and didn't offer us any kind of points compensation or anything. If you are looking for a cheaper place with a good location to the airport and old San Juan this hotel is fine but you might not be able to check in until the evening.

No tiene servicio de desayuno, buena ubicación, a 15 minutos del aeropuerto y terminal cruceros

Hotel no ofrece servicio de desayuno, pero cuenta con restaurante externo muy bueno. Hotel esta a 15 minutos del aeropuerto en coche.

The front desk service guy help us store the luggages before our check in,we’re very appreciate their good service.

The location was great. There were places to eat close by and shopping and actually walkable to Old San Juan, long walk but doable.

The room was smaller than it looked in the photo, but we were only there for 1 night so no big deal.

A great place to stay the night before a cruise, especially if your ship leaves from the Pan American pier. The room was very clean and comfortable. The elevator had the fastest closing door I've ever experienced, so every one needs to be ready to get in quickly! They gave us $17 credit for snacks and drinks from their little snack section. The casual restaurant was great! I had a good chicken quesadilla and a margarita for dinner and an omelette for breakfast.

A matter of perspective. On a night before a cruise ship leaves (Saturday night) prices in San Juan double . So it costs us $400 per night. And it is priced on the low side in terms of price per night of rooms in San Juan on a Saturday But the room is extremely, and I'm not kidding, extremely small. And the whole hotel is desperately in need of a refresh. It wasn't dirty, or had bugs or anything like that. But is it worth $400 per night? I guess, when every other hotel is $800 per night and your're only here for 19 hours, you just choke it down. We ate at the Comodore restaurant /bar dinner and breakfast, and it was good

We stayed at the Courtyard San Juan Miramar the night before leaving on a Viking Ocean cruise. This hotel is very old and it shows. The lobby area is very small and the pictures of the rooms on Marriott's web site are very deceptive. We were told we were guaranteed a walk in shower but were given a room with a tub (we had quite a bit of luggage and my husband can't help me with that so I elected not to change rooms). The carpets in the hallways and rooms need to be replaced, the bathroom in our king room was incredibly small, the curtains in our room were very dirty, there is approximately 8" between the foot of the bed and the desk area which makes it very difficult to move around the room and the view from our room was an alley. The hotel does have two restaurants which makes it convenient and if you are interested in walking around this area it is great but in my opinion, there isn't much to see. It is about a ten minute cab ride from Old Town if there is no traffic (we were there during their festival and it took us 1 1/2 hours to get down to the port because we took and Uber and they are not allowed to use the express lanes like taxi's are). I have never said this in all the reviews I have done but I would not recommend staying there.

This hotel is in a convenient location. It is walking distance or a short ride to restaurants, parks, and the beach. The staff was so friendly and helpful!

Everything was wonderful. I have nothing negative to say.

Courtyard by Marriott San Juan Miramar wasn’t really a hit for me. I have Marriott status, and usually that comes with a breakfast voucher or at least something meaningful. Here, the “benefit” was credit for snacks from the pantry, and by snacks, I mean chips, cookies, a bottle of water. Meanwhile, there’s an on‑site restaurant where the credit could have actually been useful, but nope… pantry snacks it is. The location is fine, but it’s definitely not the hotel zone. There are some great restaurants within walking distance, but the surrounding area could use some love. The hotel itself feels dated, and the beds weren’t the most comfortable. The one bright spot was the staff, everyone I interacted with was genuinely friendly and doing their best with what they have. Overall, San Juan has a lot of hotel options, and this one probably wouldn’t be at the top of my list next time.

Breakfast in restaurant was very good. Beds were comfortable staff was vey friendly.

Noisy. From the street below

Short uber ride to the pier.

Was in dire need of an update. Arrived at 5:45pm and room was not ready.

Staff was very friendly

Hotel is completely outdates and needs urgent renovation

L'endroit, mais l'hotel dans l'ensemble étsit décevant pour le prix. Trop de taxes aussi.

Ich habe dass restaurant nicht besucht ….es gehört nicht zum hotel.

Dass Hotel bucht ca usd 17 pn zusatlich ab was man in der mini markt benutzen kann ….wo dort lediglich chips uns sussigkeiten vorhanden sind.

La accesibilidad nos encantó.

carisimooooooo, no hay relacion del hotel con lo que me cobraron, tenia otras expectativas teniendo en cuenta el costo, tambien me pasaron por un monto superior la tarjeta, se comprometieron a reintegrarme a mi tarjeta la diferencia, espero que sea asi....

Spacious room. Wonderful became pillows.

Good location.

Shows its age.

Clean

Very old & dated, not maintained well. No kettle in room, only coffee maker.

Check in was 15h and only got my room at 18h Receptionist was rude

First upon arriving 15 minutes before check in time, the room was not ready. Second, the location is not in a very nice area. The hotel is old and outdated. The rooms are small and smelly. The bathtub is TINY! Some of the electrical plugs don’t work and not a single USB port for charging in the room. This is not what I expected from a Marriott hotel especially for over $250 a night. On the positive side, the staff was very nice and the in house restaurant, Comedor, had the most delicious salad. Overall very disappointed!

desayuno

Location to Cruise pier . Staff friendliness

To long of wait at adjoining resturant for breakfast .

Excellent hospitality and facilities!

Location