Novotel Ipswich

Very modern, clean rooms, and nice atmosphere. Only problem was staff. Mostly lack of. Had to wait a while because no one was there for checkin. After 10-15 min other (friendly) staffmember checked us in. Other minor issue was taxis. Staff wil not order them for you. You have to do this yourself. Although its not a problem i never had to do this in any hotel i’ve been to.

Lovely helpful and friendly staff. Rooms were clean and spacious. Great location with walking distancenof the train station and city centre. Would highly recommend

There are some great Positives about Novotel Ipswich. It’s nicely situated with the town centre (and restaurants) a short walk one way and the waterfront a short walk away the other way. The staff in the hotel are friendly and reception was welcoming. Cannot comment on the food as didn’t partake. Breakfast if pre-booked was £15.95 pp. there are options nearby instead. We had a room on the car park side of the hotel which, whilst not a great view, was at least quiet. The opposite side is by the inner ring road and may be noisy. The car park has signs indicating that it’s £20 per 24h to park. If staying don’t take any notice of that and instead pay at Reception £7 for 24h. Didn’t see any cheaper alternatives nearby. Room comfortable enough but my feeling was that it’s a borderline 4* and probably a high 3* as services and additions were limited. I found the guest WiFi poor in the room (3rd floor) and the TV

Ideally located hotel for town centre and station. Room comfortable and very clean, staff friendly and helpful. Breakfast good.

Easy parking and a very well located hotel to walk around the town.

Limited evening menu choices, excellent breakfast options. In room fridge and safe were both faulty.

Very good hotel. Nice location near both the waterfront and the city centre. Very helpful staff.

Stayed at the Novotel many times, always clean and tidy and the rooms are very good.

A nice comfy hotel with good looking reception and dinning areas. I enjoyed my night there. Had breakfast in the morning and it was lovely. Only downside is I requested my receipt by email and left my details @ reception but didn’t receive it as promised.

The quality was poor. An executive room was just a regular room. There was mold in the window. Staff was hard to come by and you end up waiting a while. The staff even messed up my food order. The drink order they tapped the keg dry, decided to replace it, and use the same half from the tapped keg glass to complete my order after stating it wasnt to quality and you cant have it. Only one elevator. No dog amenities and the information about dogs was unclear. You cant leave them alone in the room even if you assume liability and pay for a deposit.

Great location, walking distance to train station and downtown shopping/restaurants. The service was great and the breakfast was good. The hotel seems to be in the process of renovating. Our room was comfortable though the mattress was a bit hard for my taste. Slept very well though.

Excellent hotel. Comfortable rooms and great showers. My one small gripe is that it would have been great if the fridge in the room had water in it - even a bottle of tap water!

Very comfortable stay, good location, short walk into town centre. Nice breakfast, though short of vegan options.. Would come back.

Great location, friendly staff, and clean environment

Great location

Staff very efficient and friendly. Room and service areas spotless and buffet breakfast very good and kept well refreshed.

Novotel is a lovely hotel, Lovely & helpful staff, very clean and a nice feel, we will be coming back for sure fairly soon. More areas to visit. I would give this hotel 10\10 and we rarely give that score.... Mr & Mrs Reed....Thank you Novotel.

Great central location good standard hotel and all services in house or nearby.

tv was of poor standard. pillows was terrible. noisy location

Good value for money, clean and good location for town and theatre, although did feel a little unsafe at night walking back due to noisy groups and environment but perhaps that's an age thing ( mid sixties).

Wonderful newly renovated hotel breakfast was delicious and the employees were so attentive

This is an excellent hotel in Ipswich. Cosy and friendly. Clean and comfy beds with modern bathrooms. We all had a good stay my colleagues and I.

Lovely

Everything was great except we could not work the tv in the evening and then it switched itself on at 4 am! Not what we wanted or expected

We like this hotel

Good

Excellant Hotel and Saff. Great breakfast and service

The hotel was superb and the biggest choice of breakfast i think i have ever seen. The rooms are fresh and the bar area and reception are spacious. We had a really pleasant stay

It would be helpful to have towel rails in bathroom and some coat hooks also. A small wasbasin in separate toilet would be good. Some instructions regarding the heating system would help.

Paid for parking than got fined, parking was a nightmare spaces you had to climb out the window to get out, the fine added insult to what was a joke. otherwise ok bar closed early.

Great overnight stay in large comfortable room. Drinks and food a little pricey but hey-ho

The hotel is OK, it's owned by a cost cutting company. It has no character, it's purely functional. It is clean, the people working there are doing their best. The breakfast offering is appalling, just the cheapest, nastiest food substitutes, scrambled egg out of a pre-made bag and cheap nasty bread.

Room was really nice clean spacious with a fridge very comfortable bed. Only downside was the awful smell from the bathroom drains. Staff were great and breakfast was excellent

We had a really warm, friendly welcome from the lady at the reception desk when we arrived. Our room was comfortable & clean. The rooms are big. There's not a hug amount if furniture in the rooms but it exactly as pictures show and funtional. The bar area was nice, very quiet but didn't bother us. We had a few games of Pool which was an unexpected nice touch. This hotel was everything I would expect for the money, if not more. Great location to walk to the Marina where we gad a lovely meal at the Bistro on the Quay!

Room smelled of blocked drains. Very bad when using shower or sink

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All the staff were really friendly and helpful. The man helping with breakfast service couldn’t do enough for us food was good. Nice and fresh.

Super super clean, helpful recycling facilities, comfortable room, thoughtful touches, modern bathroom. Really really happy - exceptionally good value for money, excellent customer service with the personal touch. Will definitely return. Excellent base from which to explore nearby Suffolk coast. Great position a very short walk (under 5 mins) from Ipswich waterfront/marina.

Convenient location in Ipswich. Works for business requirements.

It was a great stay, the room was spacious, the breakfast was good, it was very clean but a bit pricey

I stayed at this for two nights here in Ipswich. The place was refurbished to the current style. There are some disappointments unfortunately. I was first disappointed by the logistics parking vehicles. I paid for parking using "Pay by Phone". However, it was found out during check-in, I get discounts. What a wasting money! While the room was refurbished and well air conditioned, the soundproof and the loud door banging by other people threw me off quite a lot during my stay. I had to put the headphone all the time. The sofa in the room was useless. The sofa seemed detachable and not in the wall fully. If it detaches, it could easily go into an injury. Breakfast - I have no comment for this was. I was not satisfied with the food quality. I was also not satisfied by the quality of the service. The plates were really hot(!) and witnessed guests including myself had to use the paper napkins to hold the plate. Why not putting the plates on the side once its warm enough? While the place is in Ipswich, the professionalism was not there. For example, I tried to sort out the parking in the morning of the second day, I waited for ten minutes in the reception, but no body was there. It is important that somebody needs to be at the reception desk should the guests need help all the time. So based on my comments, there are some improvements needed.

Staff were very polite and helpful and the rooms were lovely and clean . Will Definately visit again an enjoyable experience

Nice and central for ipswich, but not right in the centre about a 5 minute walk from the town centre, the waterfront, and the station . The staff were lovely. The gym was small, but clean and more than enough for a weekend stay. Would definitely use again.

The stay was perfect from start to finish

Staff were extremely friendly and helpful nd the hotel is perfectly located

Found the room was a bit smelly on first entering it, as if someone had been smoking in the room before. Slept well. Parking was an issue as no spaces were available on arrival at the hotel, so I had to pay for parking on a nearby road/street.

Really lovely rooms, great value for the price. The staff are all really lovely and welcoming!

Nice hotel, very good location. Staff relatively friendly. However, was woken up two days in a row from 8.30am due to drilling and DIY work on my floor. I understand the work has to be done and it was midweek. But at least think about the guests and start loud drilling a bit later

The rooms were clean, large and modern with a great power shower. Bed was a bit firm for us and I don't know why hotel pillows are just so bad.liked the hotel, good value for money and would stay again if in the area.

Perfect for what I needed

As usual, trouble free and a superb breakfast! Worth it just the the breakfast itself

A vwry comfortable 2 night stay with good breakfast choice.

Hotel is great if you’re not out on the side which it shares with a busy round about like I did, to their credit when I asked to be moved an was moved to the quite side it was great and I had a lovely sleep but I doubt I’d if slept on the other side.

On arrival, we were given the wrong room. This was rectified however the room we were given had a terribly strong unpleasant smell. It came from the drainage. The hotel staff spray air freshener but this only masked the smell for a short anount of time. We were offered complimentary breakfast for our inconvenience. The size of our room was great and the staff did the best they could but overall the stay was very underwhelming. I will add that the staff at breakfast were particularly welcoming.

Clean room. Welcoming staff.

Good place

Great stay. Security guard blew his top when i had to pry open the front door at 1am. Not as friendly as i would like.

Staff were friendly and helpful, and breakfast was excellent!

Staff were amazing and friendly

Everything was clean and new. The staff were very friendly. It was nice and quiet

The hotel is tired with dirty carpets. The customer service at check in, reception and the bar were not very good. No expected added extras such as shower caps, water etc in the room. Stayed at Novotel in Leeds and it was lovely.

Nice enough hotel. Fairly basic and a little overpriced. Room in need of some refurbishment. The bathroom was good. All staff very polite and helpful.

Quiet and comfortable stay. Great sized room and clean. The staff were pleasant and helpful. A lovely little surprise in the room as being selected as 'guest of the week'!

Great location.

we have not been responded well

Staff were lovely, the lobby was warm and welcoming and the bar/restaurant were very comfortable. In regards to the room - the main shower head was very obviously in need of replacing or at least cleaning and there was a noise coming from above us that sounded like a washing machine which started in the evening and ended in the morning, I only slept a few hours because it kept me up. I tried Novotel because I fancied a change from our usual hotel choice but I don't think I'll go here again.

The staff are nice and friendly.

Feels like quite a standard business type hotel. The room was quite large and comfortable. The staff were very friendly and helpful. I paid for breakfast which was ok, but not good value and I think a better breakfast can be found at a nearby cafe. Walkable to the centre of town and from the train station makes the location fairly convenient.

Nice hotel, very clean and modern. Nice bar area, friendly and helpful staff. Room was good, queen sized bed. Had separate toilet and bathroom which was useful. Overall a great experience.

Clean and comfortable staff friendly, ideal location for the town centre. Would stay again.

Loved my room The bathroom The fridge Comfy bed Staff so helpful Communal space and decor really great too

Nice rooms and amenities. Breakfast average. Friendly staff

All good - parking is chargeable but reasonable. Easy access to Ipswich.

The gentleman on reception was really helpful

Clean, professional, courteous. Loved the full English breakfast every morning

Very happy with our room, good size, refurbished bathroom, comfy bed and pillows.

The room was a good size with plenty of faciities. I must admit though that the separate toilet was not ideal, especially as there was no hand basin in there. The bed was quite hard but not too bad. Our fridge was not working, the coffee machine only had decaffeinated pods and the safe door was stuck shut. Once reported to reception all were fixed very quickly. We were disapointed that the beer pumps were not in use at the bar as they were charging over £4 for a tiny bottle of lager. We only had one drink there! Breakfast was ok although the orange juice was so watered down it had no flavour. We probably would not stay again because we probably would not go back to Ipswich, Other Novotel's we have stayed in have been better.

Nice Hotel, excellent staff and food was really good. Would stay here again when in the area.

Breakfast was inedible. Coffee at breakfast completely undrinkable (foam and hot water with no coffee). Loud party in room next door. A mini bus had recently arrived with scantily-clad girls who then went up to the room next door. Loud laughter and party came from the room. Thankfully the staff were great and sent security to end the party

in house service poor and disinterested in you as a guest - early check out was quite rude

Great rooms, breakfast nice. Good location

A wonderful stay but my friends & I (we occupied at least 7-8 rooms) would have enjoyed it even more had more bar/restaurant service been available to us. On the day we all departed 23 June, we couldn't buy a coffee nor food as they couldn't except cards for payment. The hotel lost out on revenue as 6-8 of us wanted lunch & drinks. Otherwise a perfect stay. I'd stay here again

The hotel was fine. The staff was friendly but not very helpful. Breakfast was ok, and the room was good.

The hotel was clean, the staff were friendly and we enjoyed the breakfast

My room had strong smoking smell that made me feel sick and the staff said they didn’t have any room for me to move.

Very close to central town area as well as historic wharf and marina. Walking distance to railroad station and entire central town area.

Nice central location

Showing signs of ageing. Window didn't really shut properly which, when facing the main road, wasn't great at all. Larger 80s style room has been updated. No hairdryer in my room.

Unfortunately my chairs in my room were very stained and the reception staff missed the wake up call i d booked

I stay here regularly. It is functional, well located for central Ipswich and generally good service. The reception staff could do with being a bit more switched on and alert! Restaurant staff are very good and helpful. Only downside is phone signal not great (EE)

Pretty nice room, my friends room was missing a cup but other then that everything was fine staff was nice and friendly

This hotel is a regular moderately priced hotel in the centre of town. Great breakfast and helpful staff, but the Worse Nights Sleep Ever. The most uncomfortable bed. It was like sleeping on floorboards. Three nights with almost no sleep. I won’t be returning.

Good location, good parking and staff were excellent. Breakfast was good too. Corridor carpets looked grubby and there were stains on the carpet in our room. Shame because the staff were doing a great job.

I had a room which was on the main road and it was extremely loud. I didn't get much sleep and therefore thought the overall stay was pretty average. I do like the location of the hotel as I can walk into the centre and go for dinner.

Very nice hotel

Excellent hotel. It was clean, the room had all amenities we needed. The restaurant was brilliant and so were staff! We had the noodles and I would highly recommend them! Really happy with our stay.

Had a good nights sleep and my room was basically fine. Public parts of the hotel inside and out pretty shabby. Limited menu with food of pretty average quality. Small gym which was pretty unloved. All in all a pretty forgettable stay.

Very nice hotel and room would recommend it

Was very satisfied witt everything and would stay again .

Really lovely staff at check in, didnt rush it and had a nice chat. Room was lovely and well worth the money