Quality Hotel & Suites

It had an available room

It was fine just a bit dated

Great location and friendly staff

They don’t make room every day but OK to get new towels

Very comfortable beds, easy location to find, very good complimentary breakfast.

Nothing comes to mind.

It was convenient and pleasant. We really enjoyed the waitstaff in the dining room.

Access to town

The bed was really soft.

Great location. Staff were very friendly. Rooms were clean.

Hotel is old. Prices were crazy expensive.

Location

No Owen in the room

Great location, good rooms, excellent supper.

Breakfast was a let-down; not a lot of options

They allowed me to check-in early which was really great.

Great location

Needs bigger and more comfortable pillows

Location is good. Easy to find.

The room has poor lighting, the bed was a double and the mattress has seen better days

Breakfast was good, buffet style. They kept running out of food, so line ups were long. Day staff was super friendly. Beds very comfortable.

Our key card wouldn’t work for our door, the door wouldn’t lock at all not even the deadbolt. We let the front desk know immediately. It wasn’t until the next day someone showed up to fix it, by then the door handle had fallen off completely.

The theater with the Navigators playing

The hotel is old, wallpaper is peeling, the rooms smell musty, the beds were uncomfortable and creaked. This hotel charges premium prices for one star facilities.

Better beds and the musty smell in the rooms

Basic room but good

Easy location

Breakfast was very average

Convenient and friendly. Great restaurant downstairs!

All good

Beautiful spot

Nothing

The beds were comfortable

The bathroom floor was covered in different hairs. Hair was everywhere and all different kinds. Also the toilet kept running and the toilet seat was soaked because water kept spraying up. I can't do confrontations so I didnt contact the front desk but it was really disappointing. .

Hotel staff were friendly, close to restaurants and store

Price was high for a standard Hotel room

Good location. Excellent food.

Rooms and beds and bathrooms were very small for two people. Price of rooms was higher than expected. Tourism Fee too high and unrealistic.

It was in Gander

1. Beds were old and saggy, neither one of us got a good night's sleep. 2. We were on the first floor and to get to our room from the lobby we had to go outside of the building, glad it wasn't raining, or you had to take the elevatorto the 2nd floor and walk down to the 1st. 3. We had dinner in the attached restaurant, the food was terrible. I got the turkey dinner which came with a large thigh bone in it, very salty, 2 small packets of cranberry sauce. My partner had lasagna which wasn't homemade, it was from a frozen package. This hotel is definitely not senior friendly!!!!

Free breakfast was a bonus.It was well prepared and gooy

The carpet seemed damp Toilet to low

Breakfast was decent and they had a pool and small gym.Bed was comfortable.

Rooms were outdated and carpet smelled extremely bad. Everything was old/worn except mattresses.

This hotel had a good location, just off the main highway. It was close to the aviation museum and the Come From Away theatre. We asked for restaurant recommendations, they said theirs was the best. We ate at Union East the 2nd night, it was definitely better. The room, upon opening the door you see the light switch for the room light, surprise it is also for the bathroom. One switch both rooms. The room was like a tiny house, a double and twin bed with barely room to walk between. The bed had seen better nights, we didn't complain. The sheets were clean and made for a queen bed. The bedside light switch was mounted high on the wall so had to get out of bed to reach it. The staff was courteous but not overly helpful. The hotel did have good coffee. Breakfast was standard hot breakfast filling but not special. Would I return, probably not. It seemed overpriced for what we got.

Good location. Close to downtown and trails.

Hallways were quite cold…too much air conditioning. Breakfast could use a couple more items….like oatmeal walnuts and berries.

Location, clean a little overpriced

We stayed for 3 nights and not even once was our room cleaned There was a broken chair in the room

I did not try the breakfast

there are 5 stairs to get to your room.

Excellent breakfast

Wife didn’t like bed

Location

Was quite dated - 2nd floor and above had stairs to get to room- not ideal with luggage

Staff were great.

nothing

Rooms were clean.

The breakfast area is way too small to handle a full hotel. Perhaps if they had some paper plates to take food back to the room. I had to eat off site. What is the point of free breakfast if you can't eat it!

The hotel needed a complete refurbish, old & tatty

L'accueil. Arrivés à 15h50, on nous dit qu'ils ont été très occupés et qu'on va devoir revenir plus tard chambre pas prête !

Location on highway very convenient. Though older hotel, reasonable value. Exceptionally helpful and friendly staff from reception, to lounge to dining rm.

Suggest liquid hand soap rather than bars of soap and addition of body wash.

Breakfast was very basic. It would be nice to see more fresh fruit than a bowl of apples.

The fan/heater in the room was irritating. Running then stopping then running etc..

I made a minor complaint the first day there and nobody did anything about it .

Location

Very loud parties. Unfriendly front desk staff

Breakfast was great, service was super friendly

Breakfast included and beds were comfortable

Price was steep.

Comfortable beds

It was clean , and close to my appointment next morning. The staff was very good to look after our needs, thanks to them.

There was no microwave to heat up our morning “coffee “ which we got next door at Tim’s. Also my wife is a smoker and had to go down 4 floors to have her coffee and cigarette.

Breakfast was great. Nice variety

Very clean. Very quiet. Good location.

Nothing. Perfect. Will be back when traveling

Food was excellent. Staff very friendly; Debbie awesome.

Towels need replacing, threadbare.

Price was double otherwise local hotels such as the Albatross where friends stayed.

Big rooms and breakfast included

The breakfast wasn’t great.

The breakfast

Nothing except it was near locations we were visiting.

When we checked in & question front desk about kids running through area playing tag she said, you should see it at hockey season. Later older kids were playing tag & seek in our hallways, but no need to notify front desk because they obviously don’t care. Room location was dumpy. Felt like I was going in thru a back alley. The way to get to front desk was ridiculous. Breakfast was a joke. Anything decent was all put in cramped corner with to many people blocking it. No utensils even for the meager yogurt I got. Sad ‘bonus’ included breakfast. Shower was plugged so water was accumulating in tub. Overall crappy stay.

Needed to be more organized, very long line up waiting for toast and waffles

Wifi and cell reception was poor

Nice room, comfortable beds, very friendly staff, breakfast was delicious

Water in pool was freezing cold. TV didn't work, kept glitching

Stay was more than exceptional. Lady at the front desk and the lady at the bar 100/10!!!! Best kind!

breakfast was phenomenal; check in and check out process went quickly and smoothly.

the chlorine in the pool was very strong, made multiple kids sick and blurred vision for hours post swim. very noisy stay all hours of the night.

Easy and close access to entrance, room decor was cozy, free hot/ cold breakfast, fast registration, roomy entrance and close to elevators

No wall receptacle in close proximity for coffee pot. I had to use the receptacle in the bathroom. Not convenient at all.

Location is good. Staff friendly. Lots of room and windows to look out. Lots of coffee including decaf.

Meat items were limited to pork. Turkey or chicken , bacon or sausage would be nice. There was only white or whole wheat bread. Bagels and muffins would b3 an excellent option.

Great location, good price, kids loved the pool. Excellent restaurant.

We loved it

The lobby is very nice and the front desk staff were friendly and knowledgeable and accommodating. The facilities include a pool, restaurant and bar. The room was clean and comfortable. The bed was soft and very very comfortable.

Nothing comes to mind

The room was spacious and clean!

It was great! Very comfortable!

We had a very comfortable stay in Gander, enjoying a swim in the hotel pool and taking advantage of the guest laundry

Yes lots of shops and stuff around close too hospital

Really nice rooms and line es and beds. Super cozy and clean. A good little gym for some exercise . A cute bar and lovely restaurant. And the staff!!! We had a bar tender for happy hour who just a gem , sharing stories and out gander and going out of her way to get us tourists info. And we stayed in the dining room for dinner, food was excellent and our waitress Wanda I think?? Was lovely. Sooo friendly. Would recommend this hotel. Bice having everything on site!!!

Room was a bit dated…. Beds were definitely worn down… no microwave in room… we were thrilled to see a coffee maker, but it turned out not to work. I requested another one… it too, was broken! Staff didn’t ask us whether we got the coffee pot or anything about it. Didn’t even ask how our stay was. We went to go use the pool and it too was closed… maintenance… this was not mentioned on the website, nor at check in… the only saving grace was Wanda in the Alcock and Brown restaurant!! She was amazing and very kind! She made us feel like family and not hotel patrons! This hotel needs some updating… we left disillusioned…

Clean room and friendly staffs

The staff were very friendly and the hotel was clean. Although breakfast came with the room, it was limited in scope. Walkable to downtown.

Breakfast was good

Great stay.

Need More fruit at buffet,more cereal options , more options in general at buffet In our travels across Canada and Newfoundland this hotel had the most unappealing buffet Rooms were adequate.

Très bruyant car un groupe de jeunes joueurs de soccer présents qui on fait du bruit. Le matin file d’attente pour déjeuner à cause d’un groupe organisé. Chambre sentait l’humidité.

Second time at this property . Will stay again if I come this way 😊

it was ok

The room was very clean. The bed and pillows were comfortable. We enjoyed sitting out in the courtyard and relaxing in the evening. The onsite restaurant was good for dinner and breakfast. The location is excellent for airport access. This hotel was perfect for us for one night before our flight out in the morning. The staff is friendly and helpful. We were very happy with our stay.

After tye furst night I was very satisfied. Unfortunately, on the second night much of the hotel was occupied by children (aged approx 8 to 12) and their parents/coaches for a sports event. Sadly, the 'responsible adults' allowed their charges to run around the corridors until 11.30pm. I have led many school and youth group trips with children aged 11 to 18 to everything from campsites to 4-star hotels, we set clear rules in areas where they were likely to interact with the public. They were made well aware of the consequences of complaints or disrespectful behaviour. It's a shame that no-one took charge of this situation last night. I also didn't appreciate the smell of pot drifting up through the air con vents from the outside social area.

Friendly staff during the day, particularly in the morning breakfast and evening dining room. No answer to three calls to the front desk between 10:00 pm and 11:30 pm when the hallway outside our room was very noisy with young people interacting.

good

Very convenient location to shopping, sights, restaurants and the highway. Front desk staff were very accommodating and friendly and letting us know everything that was included with our stay.

The staff are lovely but the building needs some love and attention. Rooms are tired in decor and our mattress sagged in the middle and was very soft. Concerned to see a couple of fire doors wedged open in the day.