Hotel Royal-Riviera

Property is fine but not worth the value with that attitude and staff.

Staff is rude, unresponsive and liar. They tricked us to change our room for the 1/3 price of what we paid and when we realized and objected these they tried to grab out luggage and told porters to escort us out of the hotel. They told we had 2 breakfast although we had 1 and when we objected they said they should check Cctv if we tell the truth. Although we asked for the manager for overnight for all these issues noone came or contacted.

Nydelig atmosfære og fantastisk imøtekommende personale og service

The location, hotel facilities and staff were amazing. Our room was clean and serviced multiple times each day. The food at the restaurant was fantastic. We really enjoyed our stay at this hotel. I would say that the staff were a stand out thank you!!

Nothing

It’s an amazing hotel and the front desk staff are excellent

The staff at breakfast were super rude and really spoiled the experience

The views and location are beautiful. Cap Ferrat is sensational. Overall, the staff is elegant, classy, and wonderfully attentive.

No espresso machine in the room - a first for us at a 5-star property. Yes, breakfast is steps away, but sometimes guests simply want a quick espresso before getting dressed. Quite surprising. The bathroom layout was uncomfortable and potentially hazardous: the shower and bathroom doors collide. My husband and I nearly had a glass- and wood-door collision when using them simultaneously. There were also no towel hooks, so towels ended up on the floor, pillows were surprisingly small for a king bed, and turn-down service was skipped our final night. Again, surprising for a 5-star property. But the most disappointing part was the concierge service. I relied on the hotel concierge to plan three days of beach clubs and reservations. We were completely misled on one recommendation. They described a beach club as lively, energetic, and worth a beautiful water-taxi ride. We spent €400+ on a 15-minute round trip, only to arrive at a desolate, run-down beach with perhaps 10 chairs, broken metal parts, ugly conditions, no staff, and no ambience. We left after an hour, yet were charged the full chair fees x 4 and boat transfer, and, most importantly, lost half a day of our vacation. What was most upsetting was the response when I complained. I was genuinely in tears and was met only with, “I’m sorry it didn’t meet your expectations.” Nothing was offered to acknowledge or offset the loss. I personally feel a refund of the taxi and a credit for the chairs would be appropriate. We felt completely taken advantage of and, frankly, cheated. Perhaps the concierge didn’t realize what they were recommending, but that is precisely the problem. For a 5-star guest arriving by €400+ water transfer, I cannot understand recommending this over the Four Seasons day pass, just five minutes away. Their recommendation cost us hundreds of euros, half a day of precious vacation time, and an experience we cannot get back. “Sorry” without any effort to make it right felt deeply inadequate.

Das Personal ist äusserst freundlich und aufmerksam. Das Hotel perfekt gelegen und bietet alles was man braucht.

Laute Kinder von 1 - 10 ohne Respekt gegenüber den anderen Gästen. Unserer Meinung nach sollten Kinder in diesem Luxushotel verboten sein.

Pool , restaurant and staff

The AC at the lobby, reception and bar .

Хороший консьерж, отзывчивый и внимательный персонал. Шикарный променад - хайкинг по полуострову, близко от Ниццы и Монако.

Очень маленькие номера, старые системы кондиционирования, во время сна приходится выключать кондиционер и всё равно мы заболели, это прошлый век и не соответствует уровню 5* и цене. Пляж очень грязный, самое грязное море на побережье, его чистят, но море в мелких фракциях мусора, так как пляж в углу мыса и туда приносит весь мусор.

We stayed a week during France’s EPIC 2026 Heat Waves. For us, location was exceptional, tho maybe not for everyone. Nice, Cannes, Saint Tropez, Antibes, etc. are west. To the east: Eze, Monaco, Monte Carlo, Menton, and further on, Italy. Walk 10 minutes uphill, pass restaurants and a lively casino, to Beaulieu-sur-Mer. Nice shops and restaurant options and the train station with svc all along the coast. Trains overfull in Summer. Walk 30 minutes the other direction along the coastal, paved path to Saint Jean Cap Ferrat and a special marina area. Wonderful drink and dinner options here too. The view on this path - the sea, the cliffs, the yachts - is one to recall the rest of your life. Royal Riviera is beautiful. Valet personnel TERRIFIC! We were grateful for the wonderful pool and also the Beach Club to relax and swim in the refreshing sea. Water sports too. Bar team inside and out really excellent and gifted creating cocktails. MANY other good personnel too. Wonderful massages at the onsite spa, wished for more time for more services. A concierge was eager to provide help and very professional. The negatives: #1: even in 40C/over 100F heat, the (very good) breakfast is served OUTSIDE WITHOUT A SINGLE FAN. My fiancee’ abandoned it after 2 days, though we’d paid for it. So miserable. Our Seaview Room, with wonderful view, was surprisingly small for the big price. Really glad Valet offered to store our bags. Loved the daily unique treat left in the room - it mysteriously stopped after Day 2. There were other issues with our room, but negative experiences on arrival discouraged us reporting and having further disappointing interaction. Housekeeping all cordial and working hard, but probably require more training. A bad odor came from the sink drain all week. And apparently no one checks if the room’s toilet brushes are clean. AWFUL! I messaged ahead we booked through Amex, with benefits. On arrival, weary from heat, long drive, trouble finding the hotel, we were immediately told we couldn’t check in early, we couldn’t be upgraded, then asked if we’d depart early so the next guests COULD check in early. :-( 1st dinner in the restaurant, we ordered the BBQ’d meat. After a few bites, we thought they forgot the BBQ sauce or brought the wrong dish. The server said, “Since you’re American, maybe you don’t understand what BBQ is.” Then she questioned why we ate any of it though more than half was left. Wha-a-a-a-t? Wouldn’t that be like an American server at a luxury resort telling a French couple they don’t know wine? Our first day didn't set a good tone, for sure, so we needed to let it go. With the location, pool, sea, and other great personnel we did recover from the insults vs. wreck our trip. But, for the cost, the hotel could “up” service training - sorry, but please "encourage" that server to find a new vocation. Or send her to a state in the Southern U.S. to understand what Americans know about BBQ. AND BUY A FEW "DOMO" FANS!

I would give RR a six star rating if I could. The staff, facilities, our rooms for my wife and two children, the service, the attention to our every need … above and beyond. We stay at luxury hotels all over the world and Europe and this was our first visit in Saint Jean Cap Ferat and after spending almost one full week there, we will make it a point to come back every year. We loved the hotel, the bucolic location, and the pristine amenities but most of all was the staff. The concierge staff was like no other hotel in the world. They facilitated every experience all Cote de Azur has to offer. I hope they don’t mind me posting them personally but Dries and Loic in concierge were amazing and Camille in reception was always attentive, friendly, and helpful. This review does not sufficiently describe the professionalism and competence of the staff. As stated previously we will be back every summer and we look forward to seeing the friendly faces there to greet us.

A very good experience at the jasmin. Good waiters especially Océane always smiling and always here for us. We will come back for sure !! Hoping forward to see a waitress as kind as her ☺️

Outranking 5 star hotel. Design luxury , garden serenity , pool was magnificent even able to do laps and with a private beach club, heaven. The staff made the experience amazing they were so professional the service was exceptional.

Location is excellent. Staff was very friendly and always helpful. Having a private beach on property was a huge plus. Rooms were nice and cleaning staff did a great job. Royal Riviera is a gem. Recommend.

The highlight of our trip to the South of France! The staff was fantastic and so friendly. Our room exceeded our expectations (and the AC was the best we had in France which was important during the heatwave!). The concierge was also very helpful in making us reservations in advance of the stay. We would absolutely recommend to anyone visiting the South of France!

From the moment we arrived we knew we had found the best place to stay, it was magical. The location is perfect, away from the bustle of Nice but close enough to easily visit. The hotel is nostalgic, elegant and timeless. Staff were friendly, fun and professional. Our room was lively with pool and ocean views. The remodelled bathroom was gorgeous. Daily breakfast was delicious with a good variety of hot and cold items. We loved the option of the beach club or the pool. There weren’t many little kids which was also nice. We will definitely return and highly recommend

Classic 5 star hotel that is updated yet not stuffy.

Positiv hervorzuheben sind eigentlich nur zwei Dinge: Das Frühstücksbuffet war in Ordnung, auch wenn es kostenpflichtig war. Außerdem war dies einer der wenigen Lichtblicke des Aufenthalts. Leider war der Espresso Macchiato von sehr schlechter Qualität und praktisch ungenießbar.

Leider überwogen bei unserem Aufenthalt die negativen Eindrücke deutlich. Das Zimmer war extrem klein. Zwischen Bett und Eingangstür blieb kaum Platz – gerade einmal wenige Zentimeter. Auch der Kleiderschrank war viel zu klein. Für unsere leeren Koffer gab es weder im Zimmer noch im Schrank ausreichend Stauraum, sodass wir sie im Badezimmer unterbringen mussten. Das Badezimmer war ebenfalls enttäuschend. Es gab kein Bidet, und der Abfluss der Badewanne funktionierte nur sehr schlecht, sodass das Wasser nur sehr langsam ablief. Der hoteleigene Strand entsprach ebenfalls nicht unseren Erwartungen. Zwar standen Liegen zur Verfügung, der für Hotelgäste reservierte Bereich war jedoch sehr klein und grenzte direkt an den öffentlichen Strand. Besonders enttäuschend war die Wasserqualität. Obwohl das Wasser mehrmals täglich mit einem Boot und einem Netz gereinigt wurde, war es wegen der Strömung, die den Müll immer wieder in diese Bucht trieb, zum Baden kaum geeignet.

Très bien

Ma chambre

Umístění hotelu je perfektní. Krásné a luxusní okolí. Poloostrov se dá obejít .hotel je stylový.Restaurace s výborným jídlem.

Měli jsme pokoj s výhledem železniční trať.

Friendly staff Fabulous breakfast

Nothing

Our stay at Hotel Royal-Riviera was one of the highlights of our trip, and our only regret is that we didn't stay longer than two nights. From the moment we arrived, we were welcomed with genuine warmth and hospitality. What immediately stood out was the personal touch from the staff—everyone took the time to introduce themselves, making us feel less like guests and more like valued friends. It created an atmosphere that was both luxurious and incredibly inviting. The property itself is beautiful and impeccably maintained. The lush gardens, stunning grounds, and expansive pool area provide a true sense of relaxation and elegance. Pool service was attentive and seamless, allowing us to fully enjoy the spectacular setting. Our room was spacious, comfortable, and well appointed, offering the perfect retreat after exploring the Côte d'Azur. The dining experience exceeded our expectations, with excellent food and service throughout our stay. The bar quickly became one of our favorite spots, thanks to its welcoming atmosphere, expertly crafted cocktails, and a bartender who was not only talented but genuinely engaging and memorable. The location is exceptional—perfectly situated for exploring Monaco, Èze, and the incredible beauty of Saint-Jean-Cap-Ferrat, while still providing a peaceful escape from the crowds. Luxury hotels can be beautiful, but what truly sets Hotel Royal-Riviera apart are the people that work there. The combination of exceptional service, elegant surroundings, and a prime location made for an unforgettable experience. We cannot wait to return, and next time we'll be staying much longer.

We stayed 4 nights here May 23-27. Fabulous stay, we had a beautiful room overlooking the water with a balcony. We loved that we were able to walk to great restaurants. The breakfast was so good with delicious juices, fruits, omlettes. (a cheerful and friendly omelette maker). We also dined at Jasmin which was very good. We enjoyed pool time with good service.. would definitely recommend staying here.

Most of the staff were pleasant

Being forced to upgrade Our double room to a deluxe room for an extra €800 a night..because we had an infant grandchild with us! Absolutely disgusting…

Staff at the pool and see are great.

Location/service

Not much to dislike

The property was gorgeous and exceptionally well maintained. The rooms were updated and the house keeping service was 5 stars. We stayed 4 nights and couldn’t have been happier with our experience, from the valet/concierge service, front desk, and amenities to the location, views and vibe. The staff were all so nice and accommodative. We especially loved Arnold the pool attendant; he made us feel right at home anytime we went out to lounge. I was so impressed with the location. The walk/run along the esplanade and the hike around st Jean cap to the light house was something I’ll never forget, just unbelievable views. All in all, one of our most favorite trips and we have been many places in Europe. It also helped that the weather was 75 and sunny everyday.

Perfect location for restaurants, sites, excursions …

Ergonomics of the bathroom esp. for mobility impaired

Leckeres Frühstück mit einem super Angebot an Speisen. Kaffee und Tee werden serviert, was ich sehr schätze. Das Personal ist sehr zuvorkommend. Der Blick aufs Meer beim Frühstück ist einfach fantastisch!

Die Fernsehprogramme im Zimmer waren sehr begrenzt. Es gab kein ZDF Programm.

The property itself is charming and beautifully located, with a lovely atmosphere and stunning views over the Côte d’Azur. The garden and pool area are elegant and relaxing, and the overall setting has a classic Riviera feel.

Unfortunately, several details did not fully match the high price level of the hotel. The bed was slightly worn out and not particularly comfortable, and dinner at the Jasmine Restaurant was rather underwhelming. Rooms not facing the sea can also be noisy due to the nearby train line and street traffic. In addition, early mornings were often disturbed by housekeeping activity, with cleaning carts frequently parked and moved directly next to the room. During my stay, the atmosphere around the garden and bar area was also occasionally affected by very loud and visibly intoxicated guests, mainly groups of American tourists, which took away from the otherwise elegant Riviera ambiance. There also seems to be a significant problem with aggressive pigeons around the outdoor areas. Even when simply having a drink, pigeons would suddenly fly onto tables, knock things over and create a rather unhygienic atmosphere. Considering that even a glass of wine costs minimum around €19, one would expect this issue to be managed more effectively. The small beach directly in front of the hotel appeared rather neglected and not particularly inviting. There was also no visible beach club setup at the time, although it may possibly open later in the season.

We had a great time at the Royal riviera. We traveled with our 18 month old son, and the hotel was very accommodating with a crib in the room, high chair at meals, floaties at the pool, etc. we stayed in the Orangerie building and the room was spacious and new. We booked through Amex FHR program, and received a room upgrade, which was much appreciated. Highlights for us included the wonderful breakfast on the terrace overlooking the ocean every morning, the beautiful pool (heated to a very comfortable temperature) with attentive staff, and the concierge and front desk staff, who were extremely helpful. On one evening, we missed the last train back from Nice and didn’t want to take a taxi with our son without a car seat. The concierge arranged for a taxi to come to the hotel, pick up our car seat, and come get us in Nice. As far as location, the hotel is right on the sea, a few towns over from Nice with easy transit or car options to all of the riviera. The peninsula itself has a lovely walking path that you can take into town. Overall a great stay, we would definitely return!

Staff

Nothing

Piscine chauffée très agréable, excellent petit déjeuner. Amabilité et sollicitude du personnel aux petits soins. Equipements. Situation de l'hôtel.

Etroitesse de la chambre. Bruit des voitures et du train. Personnel du soir peu aimable. Rapport qualité/prix du petit déj.

Staff is very friendly and helpful

Wonderful stay yet again in our favourite hotel. From check in to leaving everything was fabulous. The staff are always so welcoming, friendly & attentive Love the new menu in Jasmin - food is as delicious as ever

We had an incredible stay at Royal Riviera. All of the staff - from the front desk, concierge, breakfast host, to the bell men—were exceptionally welcoming and helpful. Our room was wonderful with beautiful views and a nice, updated bathroom. We enjoyed a delicious dinner at Jasmin as well. The location of the hotel is perfect for a walk in Cap Ferrat and as a base for exploring other areas. Highly recommend!

Excellent 5 star hotel !

Nothing.

Great hotel , location is great and staff are always super nice

We were walking back to our Villa in Saint Jean Cap Ferrat - an upward climb - and decided to stop pour une boire at the Royal Riviera. We were told it was a ‘private’ hotel, the bar was closed, ‘. . . But you can come tomorrow evening.’ We felt as if we had been given the not so royal brush-off. Very disappointing treatment by staff.

The staff are so helpful and friendly, nothing is too much trouble. Beautiful gardens pool and sea view. Convenient location to explore surrounding towns and sightseeing.

Everything was great!

L’hôtel très beau la situation et la vue La gentillesse et présence du personnel

Die Lage am Meer ist traumhaft, auch der Wanderweg am Ufer😎

Steckdose im Badezimmer und Kühlschrank ohne Abwärme im Zimmer sind Baustellen.

My friend and I stayed early May of this year and absolutely loved every minute of our stay. Everyone was so lovely, from the doormen and front desk staff, to the breakfast attendants and restaurant servers. Breakfast was delicious and had so many options. Seating on the patio overlooking the Mediterranean was the perfect way to start the day. The location couldn’t have been any better…the hotel was the perfect jump off point for a walk around St Jean Cap Ferrat, so close to the Rothchild estate (which we loved as well), a short stroll to Villefranche sur Mer, and a short Uber ride to Eze and other Rivera towns. Our room was large, beds were so comfortable, bathroom well appointed and the views were spectacular. 10/10. I can’t wait for my next visit and would not hesitate to book clients here as well.

This place is a jewel in the South of France. My family and I stayed here in July and it was amazing! Elegance, charm, lovely food and amazing service.

Great location, lovely heated pool

I liked everything

1ere Chambre du 4eme trés petite puis changement pour une chambre au 2 eme avec balcon trés agréable. La piscine est top Déjeuné trés bien. Ensemble du séjour trés agréable

Problème d'odeur dans les sanitaires,

Everything! The location and views are stunning. The room comfortable and luxurious with impeccable service. Breakfast and restaurants excellent. We were celebrating a birthday and wedding anniversary and the staff spoiled us in every way possible to make our stay perfect!

Nothing!

Приємно ,що ми знайшли свій готель в цьому мальовничому куточку!Ваш корпус оранжерея нам ідеально підходить тиша стиль і камерна атмосфера!номера комфортні з продуманими деталями!Сервіс бездоганний в отелі та пляжному клубі!Окрема подяка Джамілі за увагу і допомогу!Подяка готелю за вітання до нашої річниці весілля!кухня в ресторані чудова

Ми повернемося

Our stay was exceptional from beginning to end. It was our first visit to the South of France and a special occasion—our 23rd wedding anniversary. Upon arrival, we were delighted to learn that our room had been upgraded. The suite was beautifully appointed, and we were touched by the thoughtful gift and handwritten note from the General Director, Bruno Mercadal. Every member of the team, from the hotel to the restaurants, made us feel genuinely welcomed. A special thank-you to Nelson at the Jasmin Restaurant for his outstanding service. We look forward to returning soon.

La situation

Prestations insuffisantes pour un hôtel de ce rang et de ce prix

I simply fell in love with the hotel where hospitality is perfectly understood. From reception to breakfast crew, everyboduy has a genuine smile and is eager to make your stay a memorable one. The carpet in the room is the only negative remark but apparently next time I get a room without a carpet. Will be back....au revoir

Staff

My wife and I stayed here in May. The views were spectacular from the hotel grounds. We ventured down to the private beach and enjoyed the sea. The staff were very friendly and helpful. The onsite restaurant by the pool was lovely with top food and excellent service. The only down side was our room looked out towards the hills and actually looked directly at a power sub-station which was next to the railway lines. But sitting by the pool in the early evening distracted us from that.

What a beautiful looking hotel in a wonderful location, with stunning views over the sea from the terrace. Staff are fantastic in all areas of the hotel offering excellent service whether you are a first time guest or a returning guest. The room was beautiful overlooking the pristine gardens with a side view to the pool and beach, everything you think you need and the little things you don't realise you need are in the rooms, which are attended to twice a day. The only disappointment for us with the hotel was after we had checked out, There was a misunderstanding at check out resulting in us being over charged, this was addressed with the hotel within 24 hours who assured us the money had immediately been refunded to our card. Sadly after some time we have now had to raise a dispute with our CC company as the hotel has failed to complete the refund. With such a high quality hotel it is disappointing that this has resulted in us leaving with a negative impression of the hotel.

Food was inedible

Room was not clean Had a musty odor smell They advertise as a five star hotel it is not a five star hotel

Excellent hotel and the best location. Restaurants were top notch, with variety and choices. I believe one of the best things about this hotel is its phenomenal staff across every department at the hotel. My group was particularly impressed with the front desk reception area and the hotel Concierge department. Both concierge staff that we interacted with were detail oriented and truly cared that we had a wonderful experience on our visit to Saint-Jean-Cap-Ferrat. Xavier made calls to our tour guide, printed our schedules, suggested restaurants, made reservations and check on us, making us feel like we were the only guests in the hotel. We saw he and the other concierge very kind concierge (cannot recall his name) treating each guest with the same dedication & respect! I have personally never had a hotel concierge staff that was so dedicsted to making sure that each guest had a premium visit!

locatie, zwembad en restaurant

badkamer

Probably one of the best hotels I’ve ever had the pleasure of staying at…