Waldorf Astoria Versailles - Trianon Palace

We stayed from Monday to Friday. Our room was a very good size and the bed very comfortable. There was consistently hot water and the towels were a very good quality. The room was spotlessly clean and incredibly quiet. Breakfast was exceptionally good. The choice and variety of foods was absolutely excellent, The scrambled eggs deserve a special mention as they were delicious. The location for us was great as, unsurprisingly, our visit was to view the Palace of Versailles, the Petit Trianon and Le Grand Trianon. The hotel's location was great for our trip as we could walk to everywhere we planned to visit. Fortunately the weather was kind to us, no rain. All the staff we came into contact with, were both polite and very professional. We ate in Le Veranda restaurant and the food, wine and service was very good. We had driven from the UK, so, again, it was great there was valet parking, so the car was safe.

To be honest, we felt everything ran smoothly and couldn't see any glaring areas for improvement. I, personally, wasn't knocked out with the decor of our room, it was very brown and I hate brown. My husband thought I was ridiculous!!!

Book for the location. Nice and quiet and close to the palace. Swimming pool was great

Bed sheets were damp and requested a replacement iron twice as it was leaking and nothing was done. Breakfast was included in my package Very overpriced breakfast if you decide to pay separately

Attention particuière portée à la préparation de la chambre pour notre nuit de noces

Extraordinaire

Tout

Sehr gutes Frühstück!

Ich habe etwas mehr bezüglich des Roomservices erwartet, aber dies ist Geschmackssache.

La beauté du site, l’emplacement, l’ aimabilité du personnel, le service, la piscine, le hamam, le p’tit dej…

Obligé de demander pour faire le changement des peignoirs pour aller à la piscine Le prix est un peu élevé

Optimale Lage für Schloss und Garten Besichtigung

Manche Möbel sind schon in einem schlechten Zustand ( zB. die Stühle im Frühstücksraum )

Let's be real, you aren't going to stay at the Airelles if you are reading this and this is your next best bet. The Lumiers hotel is too close to the buses at the entrance of Versaille. This hotel's location is fantastic. Right on the public sections of the park and next to the beautiful horses. As many people noted the original main hotel and the addition are like two different worlds. The addition looks like forgotten soviet architecture and it's honestly a bummer it was ever built. but the main hotel is beautiful and charming. The hotel does need some very serious maintenance and a redesign of the lobby and some of the furniture choices but if you give this hotel a chance it will grow on you. Another thing to note the restaurants are extremely pricey in the hotel (because where else are you realistically going to walk to?) but they really are quite fantastic. Food quality is really quite good. Not so much breakfast but the order service spots. There is a great bike rental service in the parking lot next to the hotel that I highly recommend.

Sublime établissement

Rien...j'ai tout aimé

De suite waarin we bumperkleven met het prachtige uitzicht op het kasteel van Versailles.

I am extremely disappointed with my experience at this hotel. This is not the Waldorf Astoria experience I know or expected, especially from a luxury brand with such a strong reputation. As a Black guest, I did not feel welcomed or respected. The reception staff were rude, dismissive, and made our arrival and stay uncomfortable. The level of service was nowhere near what I have experienced at other Waldorf Astoria properties. I personally would not recommend this hotel to Black travelers based on my experience. When you are paying luxury-hotel prices, every guest should be treated with courtesy, professionalism, and respect, regardless of race. Management seriously needs to address the attitude and conduct of the reception staff. A beautiful property and a famous name mean very little when guests are made to feel unwelcome.

Location Air con Staff Pool

Cheap loo paper

Schöne Lage, schönes Ambiente!

Personal war zwischendurch sehr unaufmerksam. Wir haben als Geschenk eine Box Macarons bekommen und dan zu Hause festgestellt, dass von einem schon abgebissen wurde. Also entweder hat da einer vom Personal abgebissen, oder die Boxen werden mehrfach rausgegeben. Auf meine Beschwerde darauf haben wir bis heute nichts vom Hotel gehört! Unverschämt. Wir hatten inkl. Dinner gebucht und musste dann noch so viel Extra zahlen, das war auch nicht angemessen!

Leider konnte man nicht im Außenbereich frühstücken

Amazing property and location. Staff were super welcoming and accommodating to special requests. Food and drinks were pricey but really good.

Spa was a little run down and didn’t have much going on other than a pool and steam room but good that access is included in the stay and could see there was construction going on already so this is possibly something already being worked on? Elevators/Lifts were also looking very tired compared to the rest of the property which was immaculate

Superbe déjeuner Chambre très confortable, literie superbe Personnel excellent très souriants, serviables, disponibles, rien à redire

Déçue de ne pas avoir de douche mais une baignoire à la place, avec robinetterie un peu usée et difficile à utiliser correctement, robinetterie de travers (dommage pour un établissement luxueux car les détails font tout)

The hotel had very dissappointing service for an establishment of this caliber. The service from phone operators, restaurant servers and doormen/valet were all very unpleasant

Everything was so beautiful from the moment I stepped through the door. Had the high tea, divine and so filling The room was way above my expectations

De la réception à la conciergerie, de notre agréable femme de chambre et souriante gouvernante, des collaborateurs du petit-déjeuner à ceux présents le soir venu au sein de la Terrasse "Jardin du Trianon", chacun des membres a contribué à faire de notre séjour une parenthèse d'exception. Nous tenons à adresser une mention toute particulière à Étienne et à Pierre, dont la profonde cordialité, la gentillesse sincère et le professionnalisme ont été remarquables. (Main sur le coeur) - Leur sens de l'accueil et du service honore votre Maison. Merci infiniment pour le généreux surclassement qui nous a été accordé, ainsi que pour l'attention portée à chacune de nos demandes en chambre. Autant de délicates attentions qui témoignent d'un véritable souci du détail et du bien-être de vos hôtes. La qualité de la literie, le confort de la chambre, ainsi que le calme constant des couloirs nous ont offert un repos dont nous garderons un souvenir précieux. Le Spa Guerlain est un véritable havre de paix et de quiétude, où nous avons pris un immense plaisir à nous prélasser. Le + : Nous avons également savouré nos parties d'échecs en votre Galerie ; un cadre aussi élégant qu'apaisant, qui restera associé à de très beaux souvenirs. Au premier matin, lors du petit-déjeuner qui est d'ailleurs tout a fait savoureux, j’avais confié à l'un des membres en service, tout l'attachement que nous éprouvions déjà pour votre établissement. Celui ci m’a alors répondu avec une grande simplicité : « Nous sommes une famille. » Ces quelques mots résument parfaitement ce que nous avons ressenti. Oui, il règne au sein du Waldorf Astoria Versailles – Trianon Palace une cohésion d'équipe authentique, bienveillante et profondément humaine. Cette harmonie se perçoit dans chaque sourire, chaque attention et chaque geste. C'est sans aucun doute l'une des plus grandes richesses de votre Maison !

.

Accueil et service irréprochable

Rien

Location was very convenient for visiting the Trianon. Staff in the spa, dining areas and cleaning staff were very friendly.

Building work being conducted around the pool and outdoor seating area without any reference/apology from staff. No attempt to disguise the works beyond badly patched plastic sheeting. Builders wandering by the pool area. Noise of machinery. Foot cleanse between outdoor seating and pool was empty and dirty.

Le petit dej fabuleux en terrasse

Il y avait des zones en travaux à la piscine.

Qualité de l'établissement et sa parfaite situation à l'entrée du parc du château. Le personnel a été à l'écoute de nos demandes et toujours avec une grande gentillesse. L'espace spa et piscine est vaste et avec des horaires étendus . La possibilité de prendre le petit déjeuner dehors en terrasse.

rien

L’emplacement et le calme

L’attente pour les chambres .

Versailles Masked ball We have stayed at this hotel before and it was beautiful. However this time we have encountered the rudest receptionist worker I’ve ever encountered in a 5star establishment. She delightedly informs guests who have been waiting to check in, American couple, waiting from 7.am till 13.30, that that’s the best the hotel can do. I am recovering from cancer and just asked when our room would be ready after a 2 hour wait and mentioned I had illness I need to rest from, to be proudly told the hotel was full last night and there is no way my room will be ready before 3pm!!! She Didn’t even make a phone call to check!! Beyond shocking. I’m sure rooms could be turned over to accommodate guests who have arrived. Normal practice in many 5star hotels. Imagine having to wait since 7am till 13.30!!! This rude lady, Laura on reception is making these situations happen instead of coordinating and making guests stays more comfortable!!! Very, very rude lady!!! You know when you get one of those, I really hate my job people!!! This is, this woman!!! She even had a French conversation about me in front of my face believing I spoke only English!!! Also talking about me with a giggle when I walked off. Again rude!!! Also she has a nasty cheap tattoo, again not 5 star. All this. and we were staying in a suite!!!! Shocking! We bumped into some Mexican guests at the Ritz in Paris who were also talking about how rude Laura was!!!! The concierge at the Ritz had also heard how sub par the Waldorf had been over that weekend. We didn’t receive an email as you suggested to inform us fireworks had been cancelled, for the masked ball at  Versailles.  Much like no information to inform us to watch fireworks that were cancelled and we had paid for last night, watch out for tonight’s performance. Beyond shocking.   I really hope management catch this review because this Versailles Waldorf needs rapid review.  It’s a sheer let down to the brand,  and not at all the standards that the name holds.  I am enclosing photos of the ladies toilets!!!  Beyond shocking. Not 5 star!!  Obviously haven’t been cleaned!!!!  All day.  When I’d returned from my event last night, I requested a grey goose vodka and Diet Coke, plus a sancerre wine.   I was informed, they had no vodka and no Sancerre 🤣we were in France.  There were many more instances  like the above, which I’m sure we can all agree were not at all 5 star standard!!!  Waldorf Versailles, stop hiding behind a fabulous name.  Deliver on your brand name quality!!!  This falls very short!  Embarrassing really. You’re operating a 3-4 star Waldorf  hotel in Versailles and pretending it’s 5 star.  Sort it out!!!!

For the first time ever, we had a mixed experience at this hotel. We have stayed here several times before. This time, we had a shower/hot water problem that meant we had no hot water. The evening we discovered it I went to the front desk and reported it. Maintenance was no longer in the building and so we went the night without hot water. The next morning maintenance came and repaired it. When I went to the front desk to discuss this with the manager/manager on duty, I received a long runaround and wait from the managementteam. I was told there was no manager, then the manager would be with me in 20 to 30 minutes, and so I sat in thelobby and waited. And waited. After nearly an hour Morgane Le Guellec came out to help me. It took at least another 20 minutes of conversation to get resolution that was satisfactory to me. It was the most difficult situation I have had at a 5 ⭐️ hotel where I did not have hot water. I still cannot understand why it took so much effort to be able to talk to a manager.

This was our second visit to this hotel, the first being 3 years ago when we had an amazing experience of unexpectedly seeing the Bastille Day fireworks from our room in the evening. This time we came with full knowledge of Bastille Day and the fireworks so very intentional. The hotel’s location is in a prime area right next to the park of Versailles, so you can literally walk through the back entrance with a ticket from the concierge. As during our first stay we used the concierge to book Versailles and this time a tour of the Louvre. Check in this time was a little busy and more staff on the checking desk would have helped. The room was wonderful as whilst it is in need of renovation it did overlook the park at the front of the hotel, so we had a lovely view of Versailles palace from both our bathroom and bedroom. We had breakfast each morning in the Veranda and were seated by the window which overlooks the horses at the park. The food was standard and service was good. A noticeable improvement was noted with regards to the egg service as you can order eggs (omelette, fried or poached) at the table rather than by a chef in the breakfast room, which took a lot of time on my last visit. This worked very well this time and was very welcomed. I visited the pool twice once to swim and once at the end of the day once checked out to freshen up before my flight home. Both visits were great, when swimming the swimming attendant was very welcoming. The pool is a decent length for lane swimming and wasn’t too busy. The staff is the Spa were great and very good at the promoting the Guerlain brand and I didn’t leave Paris without the HERBES TROUBLANTES perfume tested in the Spa. I really enjoyed my stay here again and would recommend.

I have stayed at Trianon Palace Versailles twice previously and continue to return, which says a great deal given the exceptional standard of hotels in and around Paris and Versailles. The hotel has a wonderful sense of grandeur, balancing its rich heritage with a calm and understated elegance. The public spaces are beautifully proportioned, the dining areas are refined yet welcoming, and the atmosphere throughout encourages you to slow down and savour your surroundings. Its location, on the edge of the Palace of Versailles grounds, only adds to the sense of occasion, making every stay feel rather special.

There are a few areas where the experience could be improved. The indoor pool is beautifully presented, but the water temperature is simply too cold to be truly enjoyable. Raising it by a couple of degrees would make a noticeable difference. Likewise, some of the interior finishes have remained unchanged throughout the years I have been visiting. Whilst the hotel retains its elegance, a thoughtful refurbishment in certain areas would ensure it continues to meet the expectations of a luxury destination. The only disappointing aspect of our stay concerned the service on the outdoor terrace. We asked if it would be possible to have coffee served there and were initially told this wasn't possible. My response was simply, "You're a large hotel, please make it happen. It shouldn't be an issue." The request was ultimately accommodated, but unfortunately it was done with a level of reluctance that was impossible to ignore. The member of staff serving us on the terrace made us feel as though we had inconvenienced him, and his attitude felt unnecessarily dismissive for what was a very straightforward request. It stood in stark contrast to the warmth and professionalism shown by the rest of the team, who were excellent throughout our stay. One of the hotel's greatest advantages is its proximity to the town itself. A pleasant stroll brings you to the vibrant Marché Notre-Dame district, where you'll find an abundance of excellent cafés, bistros and restaurants. Rather than feeling obliged to dine in the hotel, you can enjoy some genuinely outstanding local food at fair prices, avoiding some of the rather average hotel fare we witnessed, inconsistent service and premium pricing that hotel dining of this nature can sometimes command.

We recently celebrated our 25th wedding anniversary at the Waldorf Astoria Versailles, and it was an unforgettable experience. From the moment we arrived, the staff went above and beyond to ensure that we and our family had a truly wonderful stay. Every member of the team made us feel so welcome, and the thoughtful touches in our room made our anniversary even more special. A real highlight was being given access to experience Les Grandes Eaux Nocturnes at the Palace of Versailles, followed by the spectacular Bastille Day fireworks. It was a magical evening and a memory that we will cherish forever. The exceptional service, attention to detail, and genuine hospitality made this the perfect place to celebrate such an important milestone. Our sincere thanks to everyone at the Waldorf Astoria Versailles for making our silver wedding anniversary so memorable. We couldn’t have asked for a more perfect stay .

Personnel très agréable, aux petits soins avec sa clientèle aussi bien pour l'hotel que pour la véranda que pour le gordom ramsay.

Le samedi 4/07/26, nous déjeunions en terrasse et mon épouse s'est fait volé son sac avec carte d'identité + cartes bancaires + liquidité. En soi celà n'est pas agréable. Bien qu'étonnant que celà puisse arriver dans ce type d'hôtel et que le personnel n'en peut rien. PAR CONTRE la direction n'a pas daigné faire revenir une personne habilitée pour visionner les enregistrements vidéos pour retrouver la voleuse car il y a aussi eu des témoins occulaires. 12 jours après les faits, aucun contact spontané de leur part. Je ne sais même pas si cela a été visionné. Ce manque de considération envers sa clientèle est totalement indigne d'une direction qui se veut (du moins je le suppose) classe et serviable. Là c'est du zéro pointé pour la direction mais 10/10 pour le personnel

Très bel hôtel à deux pas du Château de Versailles. Personnel très aimable. Chambre spacieuse. Piscine magnifique. Restaurants La Veranda et Jardin du Trianon très agréables avec cuisine savoureuse et service attentionné. Petit-déjeuner varié. Très belle vue sur le parc. Produits de beauté de la Gamme Aesop très appréciés. Nombreuses attentions pour le client lors de son arrivée.

Très belle expérience mais je partage quelques remarques dans un objectif d'amélioration : - une employée du petit-déjeuner a été très désagréable avec nous (nous l'avons signalé à une autre employée qui a su régler le problème) - les oreillers sont un peu durs pour nous (donc peut-être proposer sur le lit 4 oreillers comme c'est le cas aujourd'hui mais avec 2 modèles "durs" et 2 modèles "mous") - le fer à repasser ne fonctionnait pas très bien

Comida boa , atendimento bom , tudo muito bom

Nada

Absolute worst of American corporate rubbish. Food was absolutely terrible Services formulaic and completely inflexible.

La posizione

Il servizio ristorante non merita 5 stelle e le camere non da 5 stelle

Location

It says 5 Star but then put you in a 4 Star and the booking listing says 5 star???? Bad AC close after 12 the door Bad laundry i called 3 times and still they never sent anyone to pick it up

Everything stunning property beautiful rooms amazing location

It was a heat wave and the onsite restaurants did not have any outside fans

Location, staff are excellent

Doest match luxury 5 star from every angle, there antes every where in the room. I had to cancel my stay. Response is very low.

La ubicación

La clientela

Nice breakfast in room. Comfortable bed. Nice view.

Dreadful checkout process. Nearly 45 minutes of queueing and faffing in a hot poorly airconditioned lobby. Lots of absurd delays with people staring endlessly into computers seemingly unable to sort simple things like separating the personal expenses from the room expenses. Credit card machines not working properly and every step of the process seemed to stumble and delay even further. I eventually had to call time, pay for the whole thing on a personal card (very inconvenient to claw back) and missed the train I had hoped to catch out of Paris.

Location was superb. The hotel felt luxurious. The Veranda restaurant served superb food.

The entrance had a lot of scaffolding around the entrance and there were people (guests)smoking just outside which made the hotel a little disappointing on first arrival.

Tutto

Niente

Emplacement à côté du château les chambres spacieuses lit très comportable et établissement très propre . La restauration est aussi de qualité autant pour le dîner que le petit déjeuner

Par contre gros point noir pas de Clim dans les chambre par temps de canicule c’est inadmissible à ce prix là 29 degrés dans la chambre . Et la piscine un peu trop éloigné de l hôtel 4 étoiles il faut traverser les jardin en peignoir pour s y rendre .

Room was reasonable

very poor service and very long wait times at both restaurants. Lack of interest from the front desk when this was mentioned

Šalia Versalio sodų, puikus interjeras, SPA zona, kondicionieriai kambariuose, vaizdas ir aptarnavimas l. geri.

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The location was excellent. Bed was very comfortable.

The staff need better trained!!! They were hideously rude. Our AC broke in 43 degrees and they offered us a fan or the option to leave the hotel! We were stunned! Morgan the guest relations manager did help us and moved us to a room with air con the next day.

Gebouw en tuin heeft allure dichtbij paleis

Personeelsbezetting regelmatig te laag, bij receptie erbij ontbijt

bestens erhaltene historische Bausubstanz -ein Juwel mit herrlichen Salons- in privilegierter Lage; außergewöhnliche Atmosphäre: entspannte Eleganz im gesamten Team, sympathische und freundliche Noblesse, großer Pool ohne großen Andrang, das exquisite Frühstück in eindrucksvollen Räumlichkeiten mit Blick auf die Gärten von Versailles und wunderbarer und stimmiger musikalischer Umrahmung (in Zeiten wie diesen eine Rarität)

es war alles bestens, meine Erwartungen wurden in allen Belangen und Bereichen übertroffen

Service du petit déjeuner magnifique Le petit déjeuner sur la terrasse . Quel moment de détente Et des produits frais !

A l'arrivée on nous a expliqué que nous pouvions prendre les entrées du parc à la conciergerie Le lendemain, lorsque nous avons voulu les prendre, le concierge nous a dit de les acheter sur place

Site and grounds are beautiful. First contact staff ie greeting/bellhop services are impeccable as is the concierge staff. Location is fabulous.

We arrived the morning of day 1 of a record breaking heatwave. When provided with our room, it had not been set up with the required bed configuration and had to be redone. Upon entering the room, we immediately felt it warm but we assumed time was required for system climate regulation. We fiddled with the room’s AC controls but still ended up with a dreadfully sleepless night. The next morning (24hrs into the heatwave), we went to reception to enquire about the situation: NO forthcoming AC system breakdown information was provided, AT ALL. In fact, we were given the impression that this issue was one of “personal room climate preference” and no suggestion nor solution was offered. It was left up to us to request a fan for the room. Even upon delivery of the fan, staff were acting as if it was a temporary room issue and telling us they will have “someone look into it”. After a second sleepless night, I requested a second fan. When, at the end of the day, no fan was provided, I was finally told about the systemic breakdown + that it was being looked into. Unfortunately and more importantly, unfathomably, the issue was not resolved prior to our departure (we had a 4 night/5 days stay). How is it possible for a Waldorf to (1) not have proper emergency repair preparedness solutions at all times, (2) have such poor management practises as to keep staff unaware of critical comfort impacting information or, worse, to direct staff to feign ignorance and (3) have such poor judgment as to not even inform their clientele of the situation, nor provide an apology for the inconvenience! A well drafted message with a complementary meal/drink would have been a minimal appreciated damage control policy, but alas. We will not forget our stay as much as we wish we could and are looking into replacement accomodation strategies, for future travel. *Lastly, some staff perpetuate the insulting habit of insisting on speaking English with francophones of non-Parisian accents.

Le restaurant la Véranda malgré verre de champagne au contenu très restreint Faute de ne pas avoir pu avoir accès au restaurant étoilé pour réservation trop tardive

Beaucoup d'aspects vieillots Unique ascenseur Plomberie à revoir dans la salle de bain baignoire très longue à être remplie toilettes défectueuses Salle de bain pauvrement aménagée en produits (coton démaquillant etc ...) Vue de la chambre sur un espèce de chantier

Style, location

There was nothing to question

Hot

The air conditioning was not working well, we did not sleep comfortably with the temperature. They also did not supply us with enough water, that we had to consistently ask everyday for more (they even charged us €33 once for a big bottle of water). I don’t think the hotel is worth the cost.

Absolutely gorgeous hotel and location. We came after Paris and I could easily spend a week or more here exploring the area, the parks and luxuriating at the hotel. Impeccable service. Hotel went out of its way to help us celebrate our anniversary and upgraded us as Diamond members as well. Highly recommend

L’accueil - efficacité et sourires

Le cadre et le confort

La terrasse non climatisée

A stunningly beautiful property that is living of its exterior and location. The interior is a tried drab Hilton! Definitely not true luxury but very convenient if you want to be near Versailles Spa area is particularly tatty

Keine Mängel zu bemängeln

Leider war die Klimaanlage im Zimmer (ganzem Gebäude ausgefallen

Lage, Frühstück, Personal

Klimaanlage im Zimmer 1336 war defekt und konnte nicht repariert werden. Bei 33 Grad Aussentemperatur viel zu heiß um zu schlafen! Föhn wurde nicht warm. Duschkopf mit viel zu kleinem Wasserstrahl und unpraktikabel. Klodeckel locker und sehr verschieblich! Strassensperrungen in Versailles am 17.6.26 wurden nicht den Gästen angekündigt.

I liked the front desk staff they were friendly and the restaurant staff in the morning for breakfast

I didn’t like that the front of staff out of the hotel they did not greet me or make me feel welcome nor did I appreciate having to be watched struggling with my bags. I also think it would have been common courtesy to have let me know where my room was located but I did appreciate my bag being taken to my room and that I was able to drop it off and go about my day. As a person that knows a lot about a brand it is very important to have continuity and the front of house should be friendlier. Granted I am not a millionaire and I did arrive in a Ferrari; however I was a paying customer and you never know whether this nobody will become somebody one day and you should train your staff to treat everyone with the same level of respect as they show you.

installation vetuste mais sympathique

le personnel du restaurant la véranda pour le dîner et pour le petit déjeuner

Fabulous location. Huge bedrooms. Valet parking. Would stay again

Vriendelijke medewerkers Restaurant Ramsey voortreffelijk Goed uitgebreid ontbijt

Niks

une belle expérience , à réserver absolument sans hésitations à chaque fois que vous cherchez un hôtel à versailles

tout est parfait

Le confort de la chambre,la qualite du restaurant la veranda

Rien

Attentive staff from the minute the car door opened on arrival to the minute it was closed on departure

Complimentary water only provided on first day .... would have expected daily Bed making was not to expected standard

침대가 크고 편안하다. 도착하자마자 벨보이 4명이 나와서 짐을 옮겨주어 감동 받았는데, 응대를 못 받은 손님도 꽤 많은 것 같다. 베르사유 궁전과 바로 옆에 있다는 점. 직원들은 친절한데........

커피 맛은 시대의 흐름을 전혀 쫓아가지 못하고, 조식은 부실하다. (프랑스에 있는 호텔 대부분의 아침식사가 대체로 평범하고 부실하다. 스페인 포르투갈 이탈리아 그리스 튀르키예등에 비하면 평균적으로 아주 처참하다) 정원이 그렇게 예쁘진 않다. 직원들이 친절한데............. 직원들이 다른 호텔에서 어떻게 서비스하고 있는지 알고 있으면 좋겠다. 자기들이 최고라고 생각하지 않았으면 좋겠다.

Valet was lovely and bar and restaurant staff. Food was good but expensive for what it is.

Our room smelt of sewage in the bathroom. Bad drains. Room decor was tired and peeling off in areas, overall decor of hotel lots of areas looking warn out. I wouldn’t say it is a family friendly hotel with kids only allowed in the pool certain times of the day. Compared to other five star hotels we stayed at on our trip it fell very short of the standard it should be.

Die Lage und Ausstattung des Hotels, dazu innen wie außen ein echter Hingucker - kaum einen Steinwurf entfernt von Schloss Versailles - das ist wirklich exzellent. Versailles ist fußläufig zu erreichen. Das Hotel hat Tickets für das Schloss vorrätig, was sehr gut ist. Kostenloser Parkplatz für mein E-Auto samt Ladestation mit 11 kwh ist direkt am Hotel, was sehr angenehm ist. Der Service für das Parken ist ausgezeichnet. Man gibt den Fahrzeugschlüssel ab, alles andere erledigen die aufmerksamen Mitarbeiter. Hervorragend und standesgemäß, aber auch nicht aufdringlich, ist der Service im ganzen Haus: beim Frühstück, beim Abendessen, beim Zimmerservice und in der Rezeption bzw. Concierge. Hier geht alles stilvoll und höflich zu. Das alles ist überaus angenehm und in jeder Hinsicht zuvorkommend. Die Angebote beim Frühstück und Abendessen sind gut. Jedoch nicht sehr gut, was ich bei "Was hat Ihnen nicht gefallen" näher erläutere.

Nicht gefallen haben uns die viel zu weichen Betten. Sie scheinen entweder extra weich zu sein oder sind durchgelegen. Das hat uns enttäuscht, weil wir mindestens einen Härtegrad 3 bei der Matratze erwartet hatten. Dazu sehr negativ die Kissen. Sie sind viel zu dick und gleiches Negative trifft für die Bettdecken zu. Viel zu schwer, ungemütlich und viel zu warm. Für einen Skiurlaub mag das vielleicht noch gehen, aber doch nicht im Mai/Juni. Leider keine weichen und luftigen Daunen, leider nur Kunststofffüllung. Wir hatten für vier Nächte ein deluxe Doppelzimmer belegt. Da hätten wir Besseres erwartet. Sehr schade, weil gut schlafen zu einem guten Hotel gehört. Das Frühstück war vom Angebot her gut, aber nicht besser. Denn es gibt große Mängel, die für Frankreich untypisch sind: die Croissants waren jeden Tag überhaupt nicht knackig, sondern nur weich. Die Baguettes waren gleichermaßen weich und überhaupt nicht knusprig. Und das jeden Tag. Da haben wir schon mit ca. 50 Frankreich-Aufenthalten in der Vergangenheit viel bessere Erfahrungen machen dürfen. Sehr schade. Die Marmeladen sind auch nicht gut. Dagegen sind "Bon Maman" - Marmeladen aus dem Supermarkt eine Köstlichkeit. Und überhaupt nicht zufrieden waren wir mit den angebotenen, gekochten Eiern zum Frühstück. Die Küche hat es einfach nicht gepackt: entweder waren die Eier hart gekocht oder dermaßen weich, dass nur flüssiges Eiweiß herauslief. Wir haben dann dem Frühstücks-Service selbst vorschlagen müssen, wie lange die Eier weichgekocht sein müssen. Dann ging es. Kritik gibt es auch für das Abendessen. Jeden Abend bei Halbpension dieselben vier Hauptgerichte bedeutet wenig Variation. Besser war das Angebot bei Zuzahlung von zum Beispiel 20 € pro Person bei einer Seezunge. Super dagegen war das Kalbsbries. Das sollte jeder unbedingt bestellen. Die Desserts sind ausnahmslos sehr gut gewesen, auch die Weine.

The property is absolutely stunning. A beautiful building in a beautiful garden.

Location easy parking next door to Versailles Breakfast and eating options in lovely surroundings Restful

Nothing

Pre arriving to the hotel the assistance was fantastic arranging the transfer and the private tour of versailles. The bbq that evening was great.

The service was very poor getting drinks at the bar. Our luggage was taken to the wrong rooms and it was then up to us to sort out.

We first stayed at the Waldorf Astoria Versailles in 2019 and had such a wonderful experience that we came back in May 2026 and brought three generations of family with us. We were so excited to share this place with everyone. That excitement quickly gave way to frustration and disappointment at almost every turn. We had completed electronic check-in in advance, yet every member of our group was still required to check in at the front desk adding nearly 30 minutes upon arrival. This was during a heat wave with temperatures hitting 93°F / 34°C. Not a single glass of water or any refreshment was offered during that wait. For a 5-star property, that's simply inexcusable. Getting to our rooms was also oddly handled as we were routed through the basement and a tunnel rather than through the garden, which felt completely out of place for this type of hotel. The biggest issue: two of our rooms had no functioning air conditioning. We called multiple times before maintenance finally came up, confirmed the AC wasn't working, and suggested we move rooms. When we explained we needed to stay near our teenage children next door, their solution was to offer us a fan. Not air conditioning but a basic fan to blow around 85°F / 30°C air. We barely slept. This is not an acceptable response from a luxury resort during a heat wave. The next morning at breakfast, my mother waited nearly an hour for her eggs benedict. After following up, she waited even longer and the dish never came at all. We left early and checked into a lower-rated hotel that outperformed this one in every category that matters: comfort, service, and basic hospitality. That contrast made this experience even harder to excuse. We had such high hopes, especially bringing family who had never experienced this property. Instead of a highlight, it became the low point of our trip. We won't be returning.

The property itself is beautiful, concierge desk is helpful, wait staff is well trained. But what’s also table stakes is catering to (1) dietary needs and (2) avoiding safety problems. We did not find that to be the case. (1) Vegan food was unavailable even after 3 conversations with the food & beverage team before and during our stay. They are happy to charge for a breakfast, but unable to fulfill the promise of catering to what is now not a unique dietary needs. Why? (2) No showers. Really, only bathtubs. So if you’re on the top floor and you get up from the shower, you will hit your head hard, very hard. Their response, “let’s bring you some ice.” A lack of empathy and sincere hospitality. An arrogance that may continue to pay dividends for the “normal” guest until the generation evolves beyond the staid French elite. Lesson learned.

The property itself is beautiful, and the front desk team was warm, welcoming, and helpful throughout our stay. The rooms were lovely, comfortable, and well-appointed, and we especially appreciated how close the hotel is to Versailles—it was incredibly convenient to be able to walk there. Unfortunately, our experience at the terrace restaurant did not match the quality of the hotel. Our meal took over an hour and a half to arrive, and when we asked our server about the delay, the response was simply, "I don't know." Our Caesar salad arrived at the same time as our entrées, the canapés we ordered were forgotten entirely, and the steak was served well done despite being ordered differently. For a dinner that exceeded €300, we expected a much higher level of service and attention to detail. We also reached out afterward to discuss our experience but never received a response, which was disappointing. That said, I would like to recognize the sommelier from the fine dining restaurant, who was exceptionally kind, attentive, and professional. Their hospitality was a bright spot in an otherwise underwhelming dining experience. Overall, I would absolutely recommend the hotel itself for its beautiful accommodations, excellent location, and wonderful front desk staff. However, I would not recommend dining on the terrace based on our experience.

The hotel is exceptional - right on the edge of the palace with direct access to the gardens. The rooms are spacious and comfortable. the breakfast was definitely a highlight, with plenty of options.

The location is excellent and the main 5star building looks nice.

we were staying in the four star Pavillon du Trianon. The building feels outdated and the air-condition was not providing cooling at all. The system circulated air without cooling the room. The room was >28 degrees. We called the conciërge before we went to dinner at 8pm, they promised that the technical department would check the system and fix it. When we returned to the room around 11pm the room was still >28 when we called the front desk they said they could send us some chilled water bottles, we demanded that someone from the technical department needed to come and fix the problem. After two extra calls and still nobody to fix the problem we decide to try to get some sleep well after mid-night. In the morning we filled a complained with the result of applogies and refund of the room rate. We expected more from a high-end hotel

Personeel over het algemeen OK , net als badkamer Geen ontbijt genomen

Geen airco. Buiten temperatuur > dan 30 graden en geen airco, enkel kleine "blazer" op de kamer. Bij het slapen gaan temperatuur kamer 31 graden, geen water op de kamer, niet functionerende frigo. Op de ochtend nog steeds 29 graden. Op de gang nog verschillende kamers gezien met ventilatoren. Prijs/kwalititeit een schande

Beware! At the time of your reservation, make sure your room will be in the Main Pavillon, NOT in "The Veranda" which does not look at all like the picture. We were told we had been upgraded but frankly, my wide and I felt like we were staying in a 3-star hotel. Yet, we still paid the same, or about $500/night. Serious renovation is overdue in this building. We had to connect and reconnect to the internet several times a day, and reception was pretty poor no matter where we were on the property. To be fair, the staff was friendly and willing to help. They were sometimes overwhelmed at breakfast time. Breakfast spread is excellent. We were surprised to see that toddlers in diapers were allowed to float with their parents in the swimming pool. Don't tell me they don't pee in it! Lines painted at the bottom of the pool would be nice for swimmers who want to do laps. The gym equipment is top notch.

Locatie en de kamers, fijne bedden en heerlijke badkamer

J'aime cet hôtel pour ses services, piscine, jardin chambre spacieuse accueillant , accueil par le personnel chaleureux

La climatisation qui ne marchait pas avec cette forte chaleur

Stayed one night for Fêtes Galantes. Very disappointed on how poorly our reservation was managed. The room was not ready, we stayed almost 4 hours waiting at the bar oustide while there was a heatvave because we arrived a bit early and they apparently needed an extra 2 hours at the time the room was supposed to be ready. We ended up being late for dressing and not be able to attend our costumed event on time. Very upsetting ! We barely had excuses / assistance which is unacceptable for a high standing Hotel. -Building is beautiful. -Room was large and nice but perhaps not as grand and perfect as you would expect a 5 stars Palace to be. -Breakfast is pretty good with plenty of choice however we noticed Champagne was not available at the buffet. One would expect to be able to get yourself a mimosa for breakfast in a place like this. -Front desk is in a weird location and too small.

La situation, le charme de l'hôtel, la réception le restaurant et le confort de la literie

La conciergerie, des employés qui discutent entre eux de sujets privés et font attendre les clients, qui ne répondent pas aux demandes simples et qu'il faut rappeler plusieurs fois pour obtenir un simple vase à fleurs...ou une rallonge pour un laptop qui n'est jamais arrivée , sans donner de réponse La climatisation d'une chambre dont la commande n'est pas allumée et donc pas utilisable

Beautiful hotel, great location adjacent to the palace, great service, comfortable bed, well appointed and comfortable room.

As acomodações são fantásticas

Não tenho absolutamente nada a reclamar

This is the palace beside the Palace! We had a wonderful two-night stay at the Waldorf Astoria Versailles - Trianon Palace. Our spacious, elegantly appointed room was spotlessly clean, luxurious, and quiet. The pastoral setting just outside the Palace Gardens makes it a short, peaceful walk to tour the Palace Gardens and the Palace of Versailles. The Veranda restaurant was the perfect spot to start your morning with their plentiful breakfast buffet, or relax with lunch and the peaceful view. Everyone on staff we encountered was so warm, welcoming, and helpful from our first greeting to our fond farewell. Merci beaucoup to all at the Waldorf Astoria Versailles! Au revoir!

Gentillesse du personnel Superbe petit déjeuner sous forme de buffet

Manque de transats à la piscine Un hammam qui ne fonctionnait pas correctement, et pas de sauna.

Sehr gutes Essen, das Hotel war optisch ansprechend, gute Lage, gute Parkmöglichkeiten, schöner Pool, freundliches Personal

Alte Sanitärinstallation, durchgelegene Matratze, Sauna nicht nutzbar

Loved staying at the palace next to THE palace for five nights as my "West-of-Paris" holiday headquarters. Gorgeous property, excellent service, beautiful breakfast, large heated pool in spa, good sized gym, fashionable, fragrant spa, lovely rooms, helpful concierge . . . the list goes on. This hotel was a real treat and a venue I'd consider staying in even if I was focused on time in Paris. If you like horses, there are a few trotting on adjacent fields. A helpful tip for visitors includes the ability to access the Versailles gardens right outside the hotel. Then walk through the gardens to the palace main ticket entrance.

Ontbijt : zeer uitgebreid, gevarieerd, verse producten (fruit, brood, diverse charcuterie, zalm, eitjes, diverse broden en baguette, diverse confituren, yoghurt); kortom zeer veel keuze. Cappuccino's zijn zeer mooi bereid en smaakvol. Personeel: zeer vriendelijk ! Badkamer : zeer hygiënisch; alles aanwezig, kwaliteitsvolle producten (shampoo, condioner, body lotion, ...)

Niks

Le service est incroyable , la beauté des lieux, personnel 5 étoiles.. le bar.. les restaurants délicieux

Rien

I am unsure why people have been negative! This a beautiful hotel in a lovely location. Perfect for visiting the Palace and easy access to the town and shops and restaurants. All the staff we encountered were super friendly and professional. The rooms were well appointed and had gorgeous views. Breakfast was EXCELLENT- with plenty of choice and plentiful! Staff in the dining room were lovely. Concierge too were excellent. The only negative is the very expensive choices of dinner. So we ate out in lovely restaurants each night. Would have eaten in if only the price came down a little! Thoroughly enjoyed our stay

Location to the Palace!

Polite, friendly, clean, beautiful atmosphere, location and very comfortable to sleep!

We have been a customer of this hotel for almost 15 years. We have our habits! It was the first time that we encountered so many issues that the staff seemed to be unable to fix. Upon arrival, the person at the Front Desk had many difficulties to find our booking. We requested an early check-in as we are Hilton member traveling with a child but once again, we had to further explain during hours. We waited for the room to be ready at the bar located outside but the service was as well very slow. Finally, our drinks came but with no olive or appetizer as it was in the past. After one hour awaiting our room, we decided to stop by the reception: we were told us that our room was ready for more than half hour but nobody gave us a call to inform us… The room service was ok despite small portions and higher prices. Upon departure, the check out (done at 10:00 am) was fast. We were asked if we were leaving right away after we underlined we just wanted to pay early to avoid queues. The subliminal message was not good as we interpreted this like « please leave the hotel! ». Last but not least, we noticed a huge mistake on the bill: the hotel charged us a room service of other customers (with a final price by almost 200€). No commercial or a little symbolic gesture to apologize was proposed. We had a bad experience this time maybe due to a bank holiday (May 1, 2026). We were surprised that no manager was around as this in these times that a manager should be there to deal with these small issues. Not sure that we will go back soon.

Great location near the Palace of Versailles. Loved renting and riding bikes from the hotel around the Park at Versailles. Took us nearly an hour to ride around the Grand Canal. We ordered the beef bourguignon for dinner through room service, it was delicious! Really nice having a comfortable place to stay after walking 19K steps around the palace, garden and park. The open air farmers market on Friday was also close by!

Our stay was too short, would have loved to book a massage and swim in the indoor pool.

Literie parfaite, tres bon accueil et un excellent service et accueil de Charlotte au petit déjeuner

Le service petit déjeuner inconsistant. Charlotte est parfaite mais d’autres oublient de venir prendre les commandes ou ne les écoutent pas (chocolat chaud demandé bien épais et on reçoit un chocolat au lait bien dilué). Rien de grave mais on preferait avoir ce qu’on demande. Des suppléments que je ne vois pas habituellement dans ce type d’etablissement (frais de plateau)

Wonderful stay, and escape near by Paris. We love the fact that the hotel is surrounded by tranquility and overlooking the gardens of the Palace of Versailles. This hotel combines history, elegant and pure luxury beautifully. We also enjoyed the Indoor pool, sauna, and loved wonderful time at Peacock Alley. Thanks to Leon for his amazing hospitality 🙏 Truly in love, can’t wait to return