Sheraton Kauai Coconut Beach Resort

Horrible , el peor hotel de mi vida.

Pésimo. El servicio del front desk fue de lo peor que me ha pasado en mi vida. La mujer de nombre Vergil es la peor anfitriona que he tenido

The location was pretty

The power went out at 7pm and was still off at check out.. my room flooded. The breakfast was doomsday rations. For $500/ night

We paid extra for the breakfast package. The breakfast was very good. The room we ended up was also very good. and had a great view. The original room had a view of the pool slide and was very noisy so the Bellhop called the front office for us. Parking was good for our rental car. I would stay there again.

The Captain Andy's tour we booked at the hotel was good but I found out later that I paid too much for it. About $200 too much. So I probably won't book tours through hotels in the future.

Las habitaciones estaban renobadas y eran cómodas. Amenities buenos.

Sobretodo el personal. Nos quejamos en el mismo establecimiento sin mucho éxito. Empezando por los cámareros sobretodo los del desayuno, la chica que te sienta en la mesa no ha podido ser más desagradable e impertinente. En recepción se mostraron muy poco comprensivos y cortantes. El personal de limpieza si que trabaja bien. Igualmente los trabajadores en general, se llamaban, reian muy alto, hacian bromas entre ellos constantemente, me pareció una actitud muy poco profesional además que hemos estado en la cadena alojados en otras ocasiones y nada que ver.

Alles top! Sehr schönes Zimmer mit Oceanview, tolle Poollandschaft, Privatstrand inkl Bestuhlung, gutes Restaurant, …

Eigentlich gabs nichts. Schade ist einzig, dass es kein wirklicher Badestrand ist und man vor dort aus eher nicht ins Meer geht

I stayed here over the 4th of July week. I paid nearly a thousand dollars more for an ocean front room, but when we got to our room it directly faced another room and did not have any semblance of an ocean view (not even partial). When I spoke with the front desk they told me if you can even see a sliver of ocean by craning your neck around the edge of the balcony it is considered an ocean front (this room was 500+) a night. The balcony is not even big enough for two adults to sit in. We also spent the entire week cleaning up residual pubic hair that seemed to be all over the room and bathroom. The front desk told me they couldn’t do anything because it is not considered a full service resort and is just a motel. The pool is smaller than a motel 6 (and dirtier). There is also absolutely no beach so don’t book here thinking it is a beach vacation. They did offer to give us beach equipment to drive 15 minutes to a public beach, but when we went to get it they “were all out.” I sent in complaints before I made this review but not a single one was acknowledged. ABSOUTELY DO NOT BOOK THIS MOTEL IF YOU ARE LOOKING FOR A RELAXING HAWAIIAN VACATION. I also guarantee the response below is the same generic response as every other review. TERRIBLE MANAGEMENT

Beautiful, clean resort, amazing staff, and unforgettable family memories. We can’t wait to come back! A huge mahalo to Bernadette and Taneil — they were so warm, welcoming, and went above and beyond for our family. Our boys absolutely loved the snowcones by the pool. (The girls who made them were so sweet.) Also, highly recommend the luau! The food and performances were amazing. The resort’s location was great for walking or biking to local shops via the coastal path. Book it – you will not be disappointed!

I went there after the storm. There was power issues, had to wait for the room to be ready. And all of this was totally fine and understandable. The staff were doing their gest to take care of the guests. Overall great experience.

Tuvieron un detalle de bienvenida en la habitación por ser nuestro honeymoon

Es un hotel anticuado, las habitaciones son muy oscuras, pocas hamacas en la piscina… muy mediocre en general. Los botones muy poco atentos.

A beautiful location with awesome views! Plenty of amenities , activities , great customer service and food!

Nothing

A very disappointing stay in this hotel. The staff didn't even say hello, except to each other. The staff at the checkin desk was rude. The room was right across from the laundry area (which had no door), the ice machine, and the water dispenser; there was a lot of noise starting at 6 a.m. and unbearable heat in the hallway. Inside the room: poor housekeeping (and service was frequently skipped), dirty glasses, no coffee supplies restocked, and an extremely noisy air conditioner, and carafes too large to fit under the water dispenser! The hotel tried to charge me for parking without prior notice, even though I wasn't using it. It is a Marriott hotel; I am usually satisfied with this brand. Only one staff member was pleasant at checkout. We do not recommend!

Great location and beautiful property that lacks any management or oversee clearly. It is first time in my life span I went to a 4+ hotel in the US that I didn't feel any sense of security/attention etc in place. During our stay over the weekend a large group of teenager pretty much overcome the pool. They kept jumping/playing with their baseball that was quite heavy about to hit my kid's head several times. Horse back riding all day I didn't even notice them wearing hotel bands. No one showed up No one cared. We paid extra for the ocean front room and we were initially given a ground floor pool view room that was quite noisy and after my complaint and phone calls they switched us to a partial fourth floor room facing noisy pool and ocean but still Okay as it was beautiful and fun anyways. Upon entrance no one showed up at the entrance door offering to help with luggage. Often times no one at reservation stations to book our tours so we did all ourselves. Pretty much a beauty that's not cared. I'd try calling main Sheraton management and share this feedback directly with them as the pool was security concern. This could be a 4 start hotel but is more of 3 starts because of this.

I spent five nights of a 15 day Big Island / Kaua’i vacation. Between this resort and the Marriott Waikoloa on the big Island, we’ve decided to abandon the Marriott Bon Voy rewards program (Titanium member) as there are good properties that offer better guest experiences. Sheraton Kaua’i Coconut Beach Resort was a very disappointing property. This will be a long review, but consider it when booking your Kaua’i vacation. We arrived at the hotel around 2pm from another resort we stayed at three nights earlier on the north Shore. We pulled up to the valet desk / bellman - right in front of their desk at the main entrance. Not a single valet approached us, nor opened the car door, nor offered to valet park the car. In fact the two valets looked right at me and my partner and literally turned their back to us. We went to the reception/registration desk and were told our room wasn’t ready. We knew that this would likely happen. The woman at registration took down our phone number and told us it would be about an hour before our room would be ready. She told us we’d receive a text when our room was ready. We went into town to do some shopping and received a text from Sheraton stating our room was ready. We went back to the hotel and pulled up to the valet. Once again, the same two valets looked right at us and turned their back on us. We left our car right in front of the resort entrance and went to the front desk. We showed the woman the text we received that was sent by Sheraton. On a distinctly unfriendly tone, she dismissed it saying that she had no idea who sent that text. She argued with us at the front desk in front of other guests and ultimately told us to deal with another front desk person before abruptly walking away. We were finally given a room and issued a room key. We walk back past the valet desk, where the valets were standing around. I opened the hatch to our car and took out some bags. We were still ignored. It’s a good time to note that my partner has mobility and balance issues and walks with a limp and cane. I have an arm that is mangled from a childhood accident, both are indications that we might benefit from a bellman’s service. We were completely ignored. We booked a premium oceanfront room, so it was a bit of a walk to the room. I sent my partner to the room on his own and proceeded to haul our luggage out of the car, past the valets and bellmen four times. On my third trip to get luggage, a courtesy van pulled up with an airline crew and two valets immediately went out to the van and ushered them to registration. Another small a couple pulled up and one valet ran out to them gave hugs and kisses and engaged in a boisterous conversation. This is all with the first 45 minutes of this trip. We took a breath and went back to the front desk and asked for the General Manager. We were told by more than one employee that the General Manager had the day off, because it was the 4th of July. We asked to speak to the assistant manager. We were told that the Assistant Manager did not work at the property. Instead, a man came out of office next to the valets, told us he was the manager, and asked how he could help us. I asked what he managed and he said he was the Room Manager. We told him what happened and he apologized stating that this is not typical and he would speak to the valet team. He offered to comp the $30/day valet parking. We didn’t refuse. He then walked over to the valets and the concierge lady ran over to join the group as they spoke and pointed at us. It was uncomfortable, unprofessional, and intimidating that we would now have to run the gauntlet each day past these people. The next day I went to the front desk to ask to speak with the General Manager again. This time I was told he had the day off (again). I’ll note again that this was the 4th of July holiday, the hotel was packed, and there wasn’t a manager on site. I was told he’d be in the next day. I asked for his business card. The Front Desk said they had none. The Concierge said she had none. The room manager had none. I went to the front desk the next day and asked to speak with the manager again. Finally, he was in and met with us. We told him of our experience and he apologized. We exp on aim that we know Marriott and Sheraton standards and this hotel didn’t meet the most basic service expectations. As we made clear to him, as Titanium Rewards members we have stated in Marriott Properties 1408 nights. That is 3 years and 8 months of our lives at Marriott properties. He told he he’d speak to the staff. That was it. We didn’t ask for anything. He offered nothing. In comparison, we had a housekeeper skip our room for three days in a Puerto Vallarta Marriott Resort; the manager met with us, invited us into his office, gave us a bottle of the hotels private reserve tequila and put 15,000 points on our account. At Sheraton, nothing. On the second to last day of our stay the room manager called to offer us a complimentary bottle of wine. We accepted and went to the front desk to pick it up. It was a nice gesture, even if a little late. When we were checking out there was a $65 charge for the wine. We contested it and were told it was taken off. After we got home, we found the charge was back on our bill. We were determined to enjoy ourselves and made the best of our stay. Rather than give you a day by day accounting of what happened, I offer this: PRO - ground floor premium oceanfront room was excellent. We could walk out of our room right onto the beach, where monk seals basked in the sun daily. - it’s a pretty property with a lovely pool and pool deck. Plenty of lounge chairs. - the location was well separated from the town and other properties with the excellent Lava Lava Beach club a 10 minute walk (for those that can walk) - There are plenty of local restaurants in the area. - regular parking was $20/day, so $30/day for valet was reasonable. - housekeeping here was fantastic. The housekeeper introduced herself and asked if we had any needs or preferences. We told her and she took very good care of us all week. - there were lawn games for families / children CONS - the service wasn’t only inconsistent or non-existent, it lacked any of the Aloha Spirit we hope for and expect from a property in Hawaii. - some staff seemed to have contempt for guests to the point that I looked up to see if 4th of July was a dark holiday for Hawaiians or if there were industry issues. - pool service was via QR code on tables between lounges. In some ways it sped things along, but it deprived the property of constantly having staff walk thru and observe the pool area. Our first afternoon poolside and it was strewn with litter. Litter in the plants and bushes. Snow cones were a daily afternoon treat at poolside. They were served in paper cones. The deck around the pool had these used crumpled up cups everywhere and the servers just walked over them as they delivered drinks and meals. One morning we saw a wooden spoon (from a snow cones) on the ground next to the hot tub. We decided to see how long before it was picked up. It never was and about three hours later as we were leaving there were 3 more floating in the hot tub. - The hot tub was often overrun with kids, sometime in full snorkel gear. - arcade games were broken. - guests are issued wristbands that double as room keys. Every single day there were teenagers, who were clearly not guests, on the property, in the pool, and taking up lounge chairs. This is a security issue. I understand and appreciate that all beaches are public in Hawaii, but this was clearly on hotel property. - on our next to last day, there was graffiti scrawled on the wall of the pool that said F.U. That stayed there for 24 hours. - Bar service was good, but cocktails prices were very high compared to other places off property. We found drinks at Lava Lava were anywhere from $3 - $6 cheaper. - As Titanium members, we got a free breakfast - continental breakfast + omelet station. We were warned repeatedly that if we took a piece of bacon or a sausage it would be an extra $16. The big picture here is that this is a resort with little hospitality or concern for the guest experience. We talked to other guests / reward members and they felt the same way: it was a pretty resort, but the service was lackluster and, as rewards members, we could see there was no attention to details. If I can see trash strewn about why can’t staff. If I can see graffiti on the pool, why can’t staff. Why am I washing away a scoop of ice cream on the pool deck that has sat there for over an hour attracting flies? This place has great potential and visual appeal, but it isn’t really a resort with resort level service. We made the best of it, but as other reviewers have stated this has more of a Marriott Courtyard feel - a very nice Courtyard, although I’ve received better hospitality at actual Courtyards. We ended up eating off property other than breakfast and began bringing our own drinks poolside. We were so looking forward to this resort and they set the tone within 60 minutes. I’ll note that we did try to cancel this reservation after the hostile welcome and move to another property. We were not allowed to do it. We were on the south shore a couple of days and stopped by the Sheraton Kaua’i on Poipu beach. It is spread out over a large property and is not recommended for guests with mobility issue. This is an overview of our experience. It might seem trifling, but after 1408 nights at Marriott properties, this is the resort experience that had us write to Marriott corporate offices.

Originally they put us in a room next to the nightly luau. It was a little loud for my husband. The next day we asked if we could be moved since we were there all week. The front staff was very accommodating and moved us with such a wonderful view of the ocean. Staff was friendly and the view and pool were amazing.

Everything about the Sheraton Coconut Beach was top-notch—beautiful location, clean rooms, and great pools. But I want to give a special shoutout to Lissa for her outstanding service. She was incredibly helpful, friendly, and embodied the true Aloha spirit. Her hospitality made our trip seamless and memorable. 5/5 stars and highly recommended!

Stayed late June 2026. This isn't a resort I'd return to. **The Good:** Staff was accommodating. Chicken strips from the food option were solid. Kids loved the complimentary shaved ice. **The Not So Good:** Property is dated throughout. Bathrooms look/feel old and unclean, Shower amenities minimal. The "Infinity" pool was very much 'finite', and at times was full and you couldnt just open swim. Pool was also not heated, at times sun heated it up but usually was pretty cold. Game room arcade equipment was broken/unmaintained. Beach was visible but access to water was limited and not so safe. We never went into the water from resort instead had to go to other public beaches to have out kids play in the open waters SIDE NOTE ABOUT FEES: Between resort fee ($45/day), self-parking ($20/day), and multiple tax lines, you're paying **$74.36/day** in mandatory add-ons on top of the room rate. Fees are unavoidable, BUT should at least have safe access to beach waters and working equipment. **Bottom line:** The pool is small and beach access is not safe — we ended up having to drive to other beaches to actually get in the water. For a resort charging $65/night specifically tied to "resort" amenities, that's a real gap between what you're paying for and what you get.

We recently stayed at this hotel and, unfortunately, it was not the experience we had hoped for. The hotel itself is nothing special, and we would not choose to stay here again. The staff members were pleasant and polite, but service felt minimal and employees did not go out of their way to assist guests. One of the biggest disappointments was the beach access. While the hotel is oceanfront, the waves are extremely rough, making it unsafe and impractical to swim or enjoy the water directly from the property. The pool area could also use much better upkeep. Dirty plates and cups were frequently left around the pool for hours before being cleaned up. In addition, many of the sun shades were torn with noticeable holes, and the property overall feels dated and in need of a significant remodel. The one major advantage of this hotel is its central location, which makes it convenient for exploring different parts of the island. However, if we were to visit Kauai again, we would absolutely choose to stay in Hanalei instead. The scenery, beaches, and overall atmosphere there are far more memorable and align much better with the Hawaiian experience we were looking for.

Room was a good size and clean and resort and eating facilities good. Well equipped fitness centre. Staff very friendly and helpful.

Room outlook did have a view of the ocean but not as pictured on booking com and anticipated and the outside area just about allows room for the two chairs and table and required moving to get in or out of the doors.

The best thing this hotel has going for it is its location. Kapaa is ideally situated between the island’s north and west shores, making it easy to explore all the major attractions without spending too much time in the car. The pool area is nice and well-maintained, and we never had trouble finding lounge chairs. The hotel also has a game room with pool tables and other activities that both kids and adults can enjoy. The beach, however, is more for scenery than swimming. Between the rocks, strong waves, and the protective barrier offshore, it's not really suitable for getting in the water. As a Titanium Elite member, I found the benefits to be underwhelming. I was initially told I would receive a complimentary breakfast buffet, but after returning to my table, my server informed me that the benefit only covered fruit and pastries. There were no other Elite benefits at all. The rooms are quite small, as are the balconies. Fortunately, we were on the top floor, where the vaulted ceilings helped make the space feel more open. I imagine the rooms on the lower floors may feel even more cramped. The staff was consistently friendly and accommodating throughout our stay. However, if you're a frequent Marriott guest looking for a full-service resort experience with meaningful elite benefits, this property may not meet your expectations. It's a solid option for its location and as a base for exploring the island, but it falls short of what many travelers would consider a true resort experience.

If negative stars were an option, this place would still find a way to overcharge me for them. This hotel had me checking my reservation every five minutes to make sure I didn’t accidentally book a social experiment. The experience started going downhill the moment I dealt with the front desk manager Micah. He was unbelievably unprofessional, dismissive, and acted like helping guests was an inconvenience. Instead of trying to resolve issues, he seemed more interested in making excuses. I’ve dealt with bad customer service before, but this was on another level. The only employees who actually deserve any credit are the valet and luggage crew. They were friendly, professional, and honestly the only people who seemed to care about guests. The one redeeming quality of this place has nothing to do with the hotel itself: the monk seals on the beach. Watching them was the highlight of the entire stay. It’s pretty sad when the local wildlife provides better hospitality than the hotel staff. Save your money and stay somewhere else. You’re paying for disappointment with a nice view.

Resort had the quiet, laid-back type of vibe we were looking for. Great amenities, beautiful oceanfront room with balcony close to the beach and a nice pool/spa area. The hammocks and beach chairs are a must do. The resort is in a great location for exploring the other parts of the island and parking was plentiful. Ordered room service since we already had the best seats the hotel.

Barbara and her team were amazing to work with. I work for a non-profit organization that serves veterans, first responders and their spouses that hosted a weekend cohort gathering. Barbara made it easy and seamless assisting in coordinating the weekend. I'd highly recommend this location to anyone for it's proximity to everything and the friendliness of all the staff. You can also check out bikes to cruise the bike paths, to umbrellas and beach chairs for the day, which we took up for a day to Hanalei Bay. It's small but impactful, I appreciated their reef safe sunscreen dispenser by the pool restrooms.

The hotel is great but they nitpick for every last bit with fees on this and that. Great area with a nice pool but the hotel has some signs of serious wear and tear. Decent enough but feel like there are other options for the same price point...

Great staff and modern hotel with good amenities. We loved the pool and the cabana, and balconies on each room made enjoying the ocean view easier. Clean rooms, easy parking and good activities at the hotel.

The beach in front of the hotel is beautiful but not safe for swim due to undertow.

Our 10 day stay at the Sheraton was fantastic. The 2 queen oceanfront worked out well for us. It will be even better when the king oceanfront rooms are renovated. Front desk staff to include Cedric and Vergie were always willing to help out and solve minor problems efficiently and to our satisfaction. The whole valet team helped a great deal with my husband’s wheelchair both storing it and loading it in the car. Best of all was the great work of housekeeping - Ms. Nidia deserves a raise. Also, grateful to the coffee team at Starbucks-they delivered with a smile. We enjoyed our time at this lovely, well-run Sheraton and will be back!!

Staff was super!! Facility was great. Bikes were fun. Loved being on the beach. Food was good

Our “garden view” room was more a view of the storage room. Should have asked for a different room.

Schöner Pool und gute Optionen, um vor Ort zu essen

Etwas teuer für das, was man kriegt. Parking 20 Dollar pro Tag

The property has a great location in Kapaa. The room was clean though a bit dated. The staff were incredibly helpful and kind. It felt a bit pricy for what it was, however, I’d stay again for a better rate

Beachfront. Staff. Laid back. Clean.

Nice room with a views of the pool and ocean. Billiards, Foosball, Darts, Shuffle board and electronic games for the kids. Very clean, the pool area has couches to curl up on, beautiful pool, and very friendly staff.

I would not really recommend it, as I wouldn't even plan to stay there on my next visit. I was choosing between this hotel and a few others for my stay and regretted it the moment I arrived. The hotel is dated and needs some TLC. The pictures oversell the hotel, and make it look bigger and more beautiful than it really is. The location is not ideal, and the beach is VERY lackluster. It feels more like a Courtyard Resort than what I consider a Sheraton. The resort fee is by no means worth it, neither is the cost of the hotel. The standard "balcony" is sooo small and basically unusable. Very disappointed.

Die Poollandschaft war ok, auch die Poolbar. Im Nahe gelegenen Kapaa konnte man verschiedene Restaurants finden- per Auto oder mit einer halben Stunde den Beachwalk entlang.

Von einem Marriott Hotel hätte ich in der Ausstattung mehr erwartet. Sehr in die Jahre gekommen. Die aircondition sehr laut ( auf Rückfrage: die sind alle so) es wird mit Lage am Meer geworben, aber Baden gehen kann man nicht , da direkt nach dem Strand ein Riff im Wasser losgeht. Das Frühstück für 39 USD war etwas dürftig. Erschreckend, dass in der heutigen Zeit alle Getränke in Plasticbechern gereicht wurden. Zuviel Müll.

Lage ist super, Parkplätze ausreichend vorhanden.

Frühstück ist lausig - aber wohl typisch amerikanisch.

We just had a voucher because our plane leaving sent us there for the night and they charge us anyway even though our airlines paid for the room they charged our account not very accommodating. Everything looks nice, but I wouldn’t stay here very overrated.

Nice property! Clean rooms, welcome drink, free bikes, nice pool area with hot tub and bar, pool table, corn hole, etc. We wish the pool & bar area stayed open a bit later after exploring the island and dinner. We also did the luau on property. Fantastic! Nice to be at our hotel when that ended. Great spot! Highly recommended.

My wife and I had a solid three-night stay at the Sheraton Kauai Coconut Beach Resort. The hotel's grounds blew us away! We enjoyed the large hot tub and savored the ocean views while drinking wine in the fire pit area. Parking was ample and the employees were friendly. However, our ocean view double queen room disappointed us. Everything about the room felt outdated, especially the bathroom. The patio was very small; the two of us could barely fit. If we were to return to Kauai, we'd stay elsewhere.

Location

The room. Very small. No view even the partial views were mostly of the pool

Just checked in for our honeymoon and it's not a great start. Another honeymooning couple checked in at the same time we arrived, 1pm, and were given their room keys immediately. Because I had upgraded our room to an ocean view directly through their website within 24 hours of the original booking completed on 3/29, Tameil explained it had apparently "screwed up their system" so we were told we couldn't check in until 4pm. After waiting for 3 hours, we went back at 4pm to speak with Kama to find that our room was still not ready and there was no ETA of when it would be. Since he is so new and couldn't assist us, another woman joined in to "help" and blamed our upgrade on the issue. We clarified that the upgrade occurred over a month ago, to which she got defensive and repeated multiple times that she had just arrived to her shift. Considering we were quietly waiting (albeit in frustration), this felt quite aggressive and defensive. We were instructed to go wait over by some chairs while the issue was sorted out, but then the woman proceeded to shout questions across the lobby to us. I walked up again so she would lower her voice. After being asked which floor is preferred, we were handed room keys without any apology and told where the room was dismissively. We got to the room to find a piece of plastic hardware in the shower, but so far everything else seems alright, and the view is beautiful. Will update if we have a better experience, but honestly considering calling Bonvoy Rewards and switching hotels if this is how it's starting off. It looks like the front of the hotel may be under construction so really hoping that won't be a noisy factor. We've waited too long for this once in a lifetime trip and paid too much for it to be mediocre, which is what this hotel and service has been so far.

The Sheraton Kauai Coconut Beach Resort in Kapa’a was a great choice for staying on the east coast of Kauai while being walking distance from local businesses and still enjoying a resort feel. You are within easy walking distance to several local restaurants and the Coconut Marketplace, making it easy to grab a coffee, browse local boutiques, or find dinner without needing to drive. The property itself is beautiful, featuring a nice beach front perfect for long morning walks or watching the sunrise. The pool area is also incredibly relaxing, offering plenty of space to lounge with a bar area that is equipped with games, making it a great place to hang out with a cocktail after a day of exploring. The rooms themselves were very clean with plenty of room to relax without feeling cramped and hotel staff were very friendly.

This hotel was such a disappointing experience. We thought we were getting a higher quality place as the price reflected. Staff was friendly, food was very good, and the view was amazing. Unfortunately the room was filthy and everything was cheap. The plastic toilet seat broke twice while we were there and although replaced it was crooked. We were to get champagne in our room....screw top $5 junk. All the floors were slippery, the only microwave was next to the ice machine and it took twice as long to heat things up. The laundry room was pure filth and the washer was out of order our whole stay. We wanted to leave but the oceanfront was very nice. Will never visit or recommend this place. Please save your money!

This was, by far, the WORST Marriott property I've stayed at in Hawaii, and I'm including select service properties (e.g. Courtyard, Residence Inn, etc.). Keep in mind Sheraton Coconut Beach is (or claims to be) a full service premium resort. At checkin, they were handing out welcome drinks to guests waiting in the lobby. Everyone present was offered one - except for me. Their lobby is not huge, so I'm not sure if this was a deliberate snub or just laziness. Either way, it didn't make for a great first impression. Bonvoy T&Cs state that Platinum & up (which I am) are eligible for free upgrades; T&Cs define this as "suites, rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities or rooms on Executive Floors." They gave me Room 358 with a grand view overlooking the parking lot. While it's true the Bonvoy status benefit is subject to availability, there were many guests there that were not Platinum & up, yet they got better rooms than I did. Checkout was an extremely unpleasant experience. Marriott had sent me a gift card which I upon upon checkin; the FDA said she couldn't accept it and it had to be presented at checkout. When I checked out, a different FDA said she couldn't process it and a manager had to do it (this was never mentioned at checkin). When I asked to speak with a manager, I was told they weren't coming in until 3. The FDA asked me to email the front desk email address which I did THREE separate times, but the FDA kept saying she hadn't gotten it. I called the CEC while I was in their lobby; they contacted the hotel, then when they got back with me, told me there's zero reason for the FDA to not just punch in the numbers from the gift card, but whomever the CEC agent spoke with at the hotel refused to do it. After much back and forth, the FDA agreed to enter it in, with a manager doing the final approval later. I had mentioned my subpar experience to the FDA at checkout - it was clear she couldn't care less. She also stated the property is undergoing renovations - as of the time of this review, no mention of any renovations are on the property's website. I was traveling on a deeply discounted Kamaʻāina rate. I have a very strong feeling this is why I received one of their crappiest rooms, even though Kamaʻāina is a qualifying Bonvoy rate. I've booked Kamaʻāina rates on all 4 main islands, and people have warned me that many properties give Kamaʻāina the scraps after they've taken care of their guests paying BAR. I had never experienced that until my stay at Sheraton Coconut Beach.

Gorgeous View; front desk, room keeping and valet staff were nice; free bike rentals; free shave ice, games and activities; proximity to Shopping and restaurants; pools were clean and nice temps. Plenty of lounge chairs and umbrellas around pools and also chairs near ocean on the grass.

Old worn, heavy shutters and sliding doors were difficult to operate, tiny bathroom; room was extremely humid- towels wouldn’t dry- I think their ventilation needs updating. no swimmable beach; hardly any service by pool.

My stay would have been great except for the fact that my complaint to the front desk was never resolved. In fact I had to call 2 or 3 times to get someone to answer the phone. I even went down to the front desk to complain and my issue still did not get resolved. The only person that tried to assist me was Lissa.

The staff at the crooked surf were great

Our room was noisy due to the construction in the hallway right outside our room , the bathroom was dirty with someone else’s hair. The balcony was not big enough for two chairs. There were people using the pool and the chairs and the towels that were not guests of the resort.

Property was beautiful inside and out. Convenient location. Beach front! Walking distance from market, Starbucks, fast food, Coconut Marketplace. Parking in the hotel was good, never struggled to find a spot. Easy to exit to main highway and easy to get to all the island spots--west, south and north. Clean beautiful pool and jacuzzi - we used it every day. Convenient guest laundry. Only downside, Restaurants were not superb, better meals were outside, especially for the price. Everything else was fantastic. We would stay here again. We wouldn't eat here again.

Booked a day pass at this hotel! We were able to check in at 10am and check out was 8pm! Pool was nice, service around the pool was quick. The room was spacious for our bags. Great space to rest and refresh before a midnight flight. I could see wear and tear around the hotel and some areas looked like they needed a little extra elbow grease to be cleaned. All and all was a good spot to hang before our flight.

Bel etablissement tres bien situe

La baignoire car il faut enjamber pour se doucher. Il faut refaire cela ,ne mettre qu une grande douche.

More like 0 stars for this stay. Have stayed here many times, never had a terrible room till today. Room 353 backs up to their new AC, noisy, open slider hot air comes in. They should not give this room to anyone. They should be embarrassed that they even use it for a room. I gave it a 3 because I’ve stayed here so many times and have always had a decent room. But if judged it by this stay alone it would be 0 stars. They weren’t even nice about changing the room, but they did give me a different room, better but not the standard for this business trip. This is not a corporate hotel, it’s a franchise, I am a platinum with Marriott. Bottom line make sure your room is no where near AC power plant…because that is what it is.

L'environnement très beau au bord de la mer en pleine nature (merci Kauai) mais on ne peut pas se baigner !

Pas de valet en arrivant à l'hôtel pour nous aider avec les bagages. La réceptionniste désagréable à la réception, n'a pas fait d'effort pour nous trouver une chambre de disponible alors que l'hôtel était loin d'être complet, j'ai fait intervenir le directeur général qui a trouvé une chambre en 5 min. Meubles vieux, bar de piscine triste à mourir, cocktail mauvais et petit déjeuner immonde tout est de mauvaise qualité. Accueil au petit déjeuner problématique avec l'hôtesse tous les matins (sur son portable ou absente)on la dérange ! tapis de la chambre sale. salle de bain excentrique, les toilettes sont collés au lavabo et à la douche, balcon minuscule impossible de s'y installer à 2. Climatisation défectueuse, 2 interventions. Ménage pas fait à 16h00. Pas de chausson, pas de peignoir. aucun étendoir pour maillot de bain (pas très malin pour un hôtel en bord de mer) ! Aucune attention pour notre anniversaire de mariage. Beaucoup trop cher pour 3 nuits (+plus de 1600 euros) Aucune attention apportée aux clients, un hlm à touriste. A fuir !!!!

This is a beautiful resort and central to any part of the island you would like to visit or explore. We had 3 exceptional employees that really went over and beyond to make our stay so memorable. TANEIL, she works at the front desk and I cannot express enough how kind, warm, caring and aloha she was. Her spirit made us feel so welcomed, if you get a chance to stay at this resort, seek her out and your stay will be better for it. AIDEN, he works as one of the bartenders. He is such a genuine and kind person, even when he's busy he wants to see how your stay is, and if you are having a good time. I would recommended a Coconut Mai Tai! PATRICK, he works in the valet department. He is very knowledgeable about the island and gave amazing recommendations. Because of him we were able to experience places and taste food that we otherwise would never have know about. I highly recommend the management at this resort recognize these three employees TANEIL, AIDEN and PATRICK for their outstanding work, service, dedication and overall presence at this resort.

Great location, easy access to the beach that is quite private. Options for dining and nearby to malls and sites. Lots of parking

Some difficulty getting items that were requested in a timely manner. Even though I scheduled for room service at a specific time that worked with my schedule, the service came at a different time that we had to accommodate around.

The grounds and pool was very nice and we. enjoyed it alot.

The room we stayed in need remodeling vinyl floor was peeling up.

Very clean and staff were always welcoming

N/A

We booked an ocean view room - we were given a lovely queen ocean view room on the third floor . We saw beautiful sunrises looking out over the unspoilt beach and natural reef. The hotel was clean, is a little dated with lovely colleagues , call out to AG and Jeff in the pool bar and to Karen on the concierge desk. The location is perfect ! Breakfast was good and reasonably priced , the poolside bar served up some lovely meals and great Mai Tai’s as well as nightly entertainment. There is a little shopping mall selling souvenirs as well as an ABC store with all you might need in holiday as well as fresh hot food if you fancy a change, and a Safeway store the other way justa. Short walk to both. The bedroom was large and had a comfortable bed. The aircon was a bit noisy but didn’t disturb our sleep . The Luau show is well worth a visit , lovely food and a really well put together show which was informative and dun with some wonderful dance and brilliant vocals. As I mentioned the hotel needs a fair amount of upgrades on the general condition of the hotel , the sea air certainly taking its toll on a lovey hotel. The lighting of the torches of an evening is a lovely touch , reception on a arrival could not have been nicer …

This was one of my favorite resorts on my latest trip to Hawaii. I loved this island, Kauai, and this resort was top notch. Had a room on an upper level that had a terrific view of the ocean. The hotel was clean, the beds were wonderful, water pressure was fantastic, and Wi-Fi was sufficient. Spend some time at the pool which was wonderful.

Location, beachfront, nice pool area, staff was friendly

A little dated. Bathroom tub stained and didn’t drain well. A little pricey but that’s Hawaii

The shower in our room (#438) was permeated with mold inside and outside the shower. The toilet hinges were also permeated with mold. We were appalled by the disgusting condition of the shower. We complained 2 times to no avail during our stay. Management at the hotel has not responded to our written complaint. Our Letter sent to corporate in Bethesda MD has gone unanswered. I would never recommend this hotel. A motel 6 is likely cleaner.

We thoroughly enjoyed our stay! Very clean, lots of amenities, and friendly staff. Alicia went above and beyond to anticipate our breakfast needs, and we looked forward to speaking with her every morning.

Concierge Karen is very personable! She listened and guided us toward opportunities to fill our free time. She clearly knew the local establishments that best met our needs and went out of her way to help give directions and travel tips. We left considering Karen a new found friend.

Easy to get a sun lounge on a nice day. Close to some good coffee spots. Food was reasonably priced compared to other places. Overall, staff were pretty nice, except for the odd one or two on a bad day.

A bit worn out, kept duplicating payments and putting additional holds on our credit card, loud air conditioners (when they worked, which they didn’t for two out of the four nights we were there).

Direkt am Strand

- Unfreundliche Person am der Rezeption - Geburtstagsüberraschung wurde erst auf mehrmaligem Nachfragen übergeben und war for diesen Preis sehr dürftig - aber nett angerichtet - Es war des öfteren kein PP frei und e wenn man sich auf den zu Haufen freien valuePP stellt, wird man ziemlich unfreundlich weg befördert - Balkon sehr klein

Sehr schöne Anlage direkt am Meer, schöne Zimmer, sehr bemühtes und freundliches Personal. Pool gut zum Plantschen, zum Schwimmen ein bisschen unförmig. Supermärkte, diverse Restaurants und gute Fast Food Lokale in Fußgehweite. Schöne Promenade am Strand. Morgenyoga am Strand.

Zimmer der Kategorie "mit Gartenblick" gehen zum Teil zum Parkplatz.

We stayed at the Sheraton Kauai Coconut Beach Resort in April, and it was a wonderful experience. Kauai is probably one of my favorite Hawaiian islands — so laid back, peaceful, and completely our speed. Roosters by the beach and everything. If you’re looking for a slower pace and lots of natural beauty, this is it. The resort faces east, so we were treated to stunning sunrises every morning. It’s such a beautiful, scenic spot. One thing to note: the beach is rocky, so if you’re looking for a soft, sandy swimming beach, this might not be your place. But if you want gorgeous ocean views and a peaceful place to walk, it’s perfect. Now let’s talk about the surprise highlight of our stay — the tuna poke bowl from the poolside bar. We spent nine days in Hawaii and ate poke all over… and somehow, the best one we had the entire trip was right here at the resort. Who would’ve thought? It was incredibly fresh, perfectly seasoned, and absolutely delicious. We’re still talking about it. The food overall was great, the service was friendly and attentive, and the location is convenient enough to walk to a few nearby shops and restaurants (even though the area itself is more spread out and relaxed). Overall, we had a fantastic stay and would highly recommend it — especially if you appreciate a laid-back vibe.

Great experience. Recommend getting premier seating for best views. Generous buffet, fish excellent and pork, chicken ok.

We checked in on Monday, February 2nd for 2 nights. Cedric was at the front desk. No greeting at all. He just asked for the spelling of my last name. I asked if there was an upgrade available (we are premium platinum elite and even with a prior gold elite status and traveling all over the world, we’ve always been given an upgrade). He said “no”. I said fine. Then he informs me we’re on the ground floor with no view which was actually a downgrade from the partial ocean view I booked and prepaid for. He could see I was unhappy so then he told me he does have one room on the 2nd floor but it has 2 beds. I asked if I could see the room. He gave me the keys. The room was fine. Way better than a ground floor near the pool with no view. I told him we would take that one. He then says, someone needs to talk to you first. What? In comes Micah who informs me he will need to charge me $85 more each night for the room that was offered to me just a few minutes earlier by Cedric with no mention of having to pay for the 2nd floor room. I told them both never mind and to just give me the ground floor pool room. (Keep in mind this was Monday during off season and the hotel was not even close to full as confirmed by another non-front desk worker later on that day.) I truly feel both of these gentlemen were just trying to be difficult. So then suddenly Cedric hands me the keys to the 2nd floor room and says in fact I don’t need to pay $85 more per night. We then proceed to leave (We were planning an elaborate lunch with drinks prior to dropping my in-laws at the airport but decided that was the last place we wanted to give our business to so we headed down the street to Lava Lava.) Micah followed us out to hand us our wristbands and a pamphlet. My husband lets him know that they did have our room available so not sure why we had to be embarrassed and shamed at the front desk instead of just giving us a decent room to start with. Micah then goes on a tangent about needing to “run a business”. Let’s do the math on this. We went down the street and spent $400 on lunch and drinks which would have been spent at the hotel if we weren’t made to feel like outcasts. We also chose to eat lunch and dinner elsewhere for the next 2 days/nights. Micah did not let up. He then called us to see how many people were staying in our room. What?? We were storing the in-laws bags with the bellman so he was trying to catch us doing something so he could scold us again? Then when my husband asked for our REQUIRED 4:00PM checkout the day before departure, (as a platinum elite member), the woman at the front desk (he didn’t get her name), proceeded to argue that she could only give us a 2:00PM but then finally gave in. We’ve honestly NEVER been treated so poorly checking into a Bonvoy property. Oh and the room was not clean. (See pics-it looks like feces were smeared on the wall). The only reason for 2 stars is the pool was nice (and very vacant) and the bartenders were lovely. We do NOT recommend this place unless you like dealing with people who have Oppositional Defiant Disorder. No thank you. I worked with kids with this disorder and it is incredibly stressful.

Very comfy pillows and beds and the view was great.

TV did not work properly.. turned on and navigated to the menu but could not select a program and therefore could not watch anything.

Location

Not clean, I reserved a walk-in shower room and beach view but got a bathtub room and garden view.

We booked the deluxe ocean front room because we wanted to evaluate this Sheraton for our next trip to Kauai. The view is excellent and room is huge, but for all their trying to be a 5-star resort, the service and upkeep fall short. At check in there was no acknowledgment if gold status or our importance as their guest…it was all about how busy they were and how they could not accommodate our requests until another reception host came over, put leis around our neck and heartily welcomed us. Then suddenly everything was ready as requested. The weather was rainy and it flooded our lanai which caused water to run under the doors into the room. After a call to the front desk for housekeeping or maintenance we ended up cleaning up with bathroom towels to keep from tracking water around the room. Hours later and still no service from the front desk. Lesson learned-don’t pay for deluxe ocean front unless you’re willing to work to keep the room clean. Our mission to find a resort for the next Kauai trip continues-the Sheraton Coconut Beach is a NO.

Zimmer war für mich als alleinreisende groß genug, die Lage war Richtung Wailua und daher mit schönem Blick ins Grüne und aufs Meer und besonders ruhig-vom Pool abgewandt. Das Frühstück habe ich nicht genutzt, da der Buffetpreis (37 $) in keinem Verhältnis zu den angebotenen Speisen steht. Besonders gefallen haben mir die sehr freundliche und zuvorkommenden Art von Lissa an der Rezeption, die alles in ihrer Macht stehende möglich gemacht hat für mich. Ebenso Karen, die Concierge, die mit viel Liebe und Einsatz meine Touren vor Ort organisiert hat.

Der Zimmerservice hat drei Tage lang den Boden nicht gereinigt, wodurch Sand- und Grasreste immer wieder unter den Füßen klebten. Außerdem hat der junge Mann vom Service eine Wasserflasche, die neben dem Bett stand, eigenhändig entsorgt. Auch kam er ohne anzuklopfen direkt ins Zimmer. Die Wasserflasche wurde mir von der Rezeption ersetzt und die Tür konnte ich mit einem Metallbalken zusätzlich verriegeln. Der Strand vorm Hotel ist nur bedingt zum Baden geeignet.

Location, facilities and amenities, staff

Pillows could be better, housekeeping schedule could be better

The staff was very friendly and helpful. I booked a Luau on site and an Island group tour. I loved both of them!

I thought the food menu as the bar was very limited. I would suggest an upgrade to add more appetizers such as guacamole and chips, and spinach artichoke dip and chips.

This properties fairly close to the airport, and situated on the beach, although you can’t swim or do any activities from here because of the rocks. I would say this is a solid three star resort. Property is definitely dated, Pool area is relatively small. Everything is expensive as it is all over Hawaii, so nothing new there. Bed was comfortable, bathroom was extremely small and room needs updating. We didn’t see any bugs as other reviewers have reported. Staff was generally very nice. Resort fees high for what you actually get. My biggest complete with this resort was how they advertise their rooms. We upgraded for a “ocean view room“. What we got was a tiny peek-a-boo view from our room, which was toward the very front of the hotel and away from the ocean. We booked a while ago and paid for the upgrade. When we went to ask about possibly transferring to a room with the better view, they told us they couldn’t do it. Be advised if you pay extra for this room this is what you might end up with. They could better to be accurate in their description and call it a partial view or something like that. Anyway, it didn’t set us off in the best frame of mind when we checked in. Wouldn’t stay again.

Stayed here based on a friend’s recommendation and it exceeded expectations! Very clean and right on a beach. More than half the cost of the Grand Hyatt I was considering. This is also centrally located which is perfect for visiting both the north and south shores.

Location is great to travel to South and North shores. Beach right outside

Expensive. Also, the bathrooms are extremely small. The toilet paper holder is inconvenient and needs to be repositioned.

We loved how close it was to everything in town, and how the rooms were beach themed instead of a basic hotel, the pool area was amazing!

Comodidad.

En el parqueo, las aves ensuciaron mi vehículo y avis me multó por eso.

Das Sheraton hat eine zentrale Lage gleich am Meer. Leider war täglich z.T. heftiger Wind im Oktober. Da der Eingangsbereich und alle weiteren Räume offen waren, zog es überall und so war es unangenehm irgendwo zu sitzen oder abends eine beleuchtete und gemütliche Sitzgelegenheit um z.B. ein Kartenspile zu spielen zu finden. Da zu jedem Zimmer immer nur ein dreieckiger Balkon vorhanden war, kam leider auch dieser Bereich nicht in Frage, um gemütlich den Abend ausklingen zu lassen. Die einzige Bar war die Poolbar im Außenbereich mit sehr einfachem Mobiliar und alles wurde in Plastik serviert. Nun stellen Sie sich mal einen guten Wein aus dem Plastikbecher vor! Aus diesem Grund haben wir dann im Restaurant an einen Tisch Platz genommen, um dort einen Wein aus einem echten Glas zu trinken, wurden aber sehr fehement und unhöfflich fortgejagdt mit den worten, dies wäre eine Restaurant. Noch nie habe ich soviel Unhöfflichkeit in einem Hotel zu solch einem hohen Preis erleben müssen. Hinter dem uns zugewiesenem Zimmer lag befand sich direkt die große Eismaschine und das führte dazu, das sie mehrmals pro Nacht sehr laut ansprang und ich trotz Ohrstöpseln nicht schlafen konnte.

Mein Fazit: Mehr als unsensibel das Personal des Hotels und für Europäer völlig überteuert um dann schaflose Nächte zu haben und mit Plastikgeschirr versorgt zu werden. Keine einzige gemütliche Sitzugelegenheit um den Abend ausklingen zu lassen!

It was a good location. Closed to the airport and to main road. Easy access to the store and market. Overall, hotel is clean and well kept.

nonething

Great view, clean room, wonderful service at buffet breakfast; check out staff was professional and efficient

Our room was humid and did not cool below 76 degrees; check in reception was not super professional or friendly.

We liked the location of our room and the view was nice. The prepaid breakfast was perfect. That was a great value. Definitely will do it again. Food was good and the buffet was okay as well. Staff in the restaurant were super helpful and almost all were very friendly. Only one hostess was not as friendly. The view for the dining room was very nice and very pleasant. I like that they rent bicycles and they have a Tesla 3 you can also rent by the hour or the day if you need transportation. Many amenities and very family friendly.

The amount of food you get for meals is a lot of food. I was never able to finish my plate. The shrimp and fish were a bit overcooked for my liking. The housekeeping came very late in the afternoon. We are accustomed to morning service.

Très bel endroit, propre, paisible et relaxant. Tout sur place pour passer de bons moments

Un peu dispendieux côté prix car rien inclus

Had a few food options available in close proximity, excellent location next to a beach, staff was wonderful. The location on the island was great! See we’re lucky to avoid being hit by the rain, and we even saw a seal on the beach with a short walk! Best to give them healthy space. Large creatures and all.

The first time we were looking for food we thought we had to be seated. Turns out you could seat yourself. A nice surprise, a sign would have prevented the confusion the first night.

Beds were comfortable beds, However, Noisy halls, air conditioning, and plumbing! You could hear all night and day, showers, toilets, and anything and everything in the halls. Weather was not good, pool not warm enough for conditions, everyone in hot tub!

This was our 2nd visit to Sheraton Kauai Coconut Beach, the first being in January 2022. It has gone a bit downhill since then. This property gets by because of its excellent location on the beach and close proximity to the airport. On the positive front, the food is generally good and the staff (for the most part) very friendly-- especially the breakfast restaurant team, the hard-working ladies at the morning coffee spot and the food runners at The Crooked Surf. While the outside spaces are quite nice, the hotel itself needs updating. There's plenty of deferred maintenance. The musty carpets in the 1st floor hallways and rooms need to be replaced. The bathrooms require the most work. Our shower did not drain properly, so water filled the tub each time we used it. The fixtures are cheap and the plastic flooring is dated/warping in spots. The bathrooms might be large, but the vanity is tiny, with barely any room for your stuff. If you stay on the 1st floor, don't expect to keep your sliding glass door open because there are no screens and plenty of mosquitos (aided by the drip system/sprinklers that come on with a vengeance every morning at 3 AM). The air conditioner in the room was another real joy: jet-engine loud, with an ever-present ticking sound.

We stayed here for six nights and they did not disappoint. We were greeted with Pooka shell leis and passionfruit drink. The room was great with ocean view and balcony off the pool. I love the location and the cute little town we were in. They even gave us bikes to use to get around for free. Every day my room was made up with fresh towels. The people here are very warm and friendly and I felt right at home. So on the day of our 20th anniversary. I was so happily surprised to have my bed decorated with a happy anniversary greeting. This was our first time in Hawaii and this hotel was a wonderful experience for us, along with enjoying the live music and Day Break buffet breakfast. As well as all the amenities with full bar and games to play. Sheraton Coconut Beach resort is our is our go to place when we come to Kawai.

Central location Clean and comfortable Great views

Our stay was terrible. There were issues the whole time. First, we received a letter in our room about a pest control issue in the building that required treatment. It didn't indicate whether our room was affected or when the treatment would start or stop. Then the next day, the wi-fi stopped working. We came back to our room to find 2 men inside working on the router without notice to us. Third, the TV didn't work. Also, this hotel claimed to have daily housekeeping when we booked, but that was a lie. They actually clean every 3 days. I don't mind this frequency, but I do mind false information. The AC is very loud. Couldn't sleep. On top of all of this, they charge a daily resort fee and a daily parking fee. Book elsewhere and avoid this mess.

Everyone was nice and welcoming. We have attempted suite night award before arrival that failed. It seemed like they assigned us the most basic room at check in claiming that nothing is available. A quick call to the manager and she discovered that better options are available.... Excellent breakfast. Platinum/Titanium receive continental breakfast voucher that requires upcharge to the good stuff-it was worth it in my opinion. Bikes on first come, first serve basis are included with the hefty resort fee of $40. The hotel was able to accomodate an ultra late check out of several hours beyond the standard 4pm late checkout for $99 which was extraordinarily helpful for the late red-eye to mainland.