The Fern An Ecotel Hotel, Lonavala

Staff, as they are very kind

Watchman, they judge you if you are coming on bike, not treating well

Facilities

Slow room service

The hotel claims to be 5 stars, and the price we were asked to pay was appropriate. In reality, it is more like a hostel than a hotel. Plastic flowers at the entrance and dirty stalls. The manager claimed that he cared about our satisfaction and offered to upgrade our rooms. In fact, when we agreed to stay, he demanded payment. The feeling was very unpleasant and the entire stay was affected by this. The staff constantly asks us to rate them and this is probably the reason for the constant and incomprehensible rating on Booking.

The facilities are of a poor and poor standard. The flooring in the pool area is broken, loud music emanates from a speaker that was amateurishly placed in the operating room. The popcorn machines that are standing are filthy

location and cleanliness

Classic room while booking meal plan and after booking meal plan changed and breakfast time guests keep waiting in hours

The staff

There is not a lot to do inside and outside the property

FOOD I CAN SAY WAS EXCELLENT

VERY EXPENSIVE ---WE BOOKED FOR ADULTS 2 AS IT WAS SHOWN ON WEBSITE I WAS MADE TO PAY SEPARATELY FOR 2 KIDS EXTRA ATLEST KIDS BELOW 11 YEARS SHOULD HAVE NOT BEEN CHARGED MY 2 KIDS WERE 7 YEAR TWINS WHO WERE CHARGED ..

Overall a good experience...however the location and the entry was a bit disappointing break fast and service were very good

Location

Overall the stay was comfortable, hotel staff were happy and jovial, the front desk reception was warm and welcoming. Experience with Miss Afruja was pleasant and warm. Excellent service, cheerful environment

NA

We made this booking through a corporate tie-up and consciously chose The Fern over Radisson Blu, expecting a comfortable and professional experience. However, our stay was unfortunately quite discomforting. There was a wedding event taking place during our stay, and it appeared that the entire hotel staff was primarily occupied with managing the event. As a result, attention to other in-house guests was significantly impacted. Basic service standards were compromised, and there was limited staff availability to address routine guest requirements. The breakfast spread had no non-vegetarian options, seemingly because the wedding buffet was entirely vegetarian. This was disappointing, especially as it did not cater to the preferences of other guests. Additionally, lunch and dinner service was delayed, as most staff members were engaged with the wedding function. The Wi-Fi connectivity was extremely slow and unreliable, which added to the inconvenience—particularly for business travelers relying on stable internet access. Furthermore, the wedding guests were not managed effectively, leading to overcrowding and discomfort for other resident guests.

Managing event guest, giving attaention to other in house guest, food options, service quality.

Breakfast is awesome. Location excellent. Near to Valvan dam. Quite scenery.

The hill side view has a car/vehicle scrap yard. Causing scenery ugliness.

The spacious room was a big plus with balcony and view Service was excellent at all meals (breakfast, dinner, drinks). Food was also good quality but not cheap. Spa treatment was also excellent value for money

Check in process was a chaotic and unorganised by staff. Took much too long.

Every thing excellence 😊

Nothing

What they charged not worth it basic facilities also not good at their like warm water we got in winter and cold food they served, mainly they charged 9400 for new year party that party was pathetic.

Breakfast is very good. Location is very good. Rooms are spacious.

WiFi is very slow; the Mountain View rooms were actually looking at old vehicles junk yard.

Liked the location and ambience

The swimming pool... the water was clean but there was no proper seating and also was not much clean

Sorry dint like anything

Location is worst and hotel maintainance is super bad

All facilities

No

location & staff

the stink in the bathroom ( before use )

Marriage functions destroy the serenity.

There were hundreds of people for marriage function. When hotels are given out for marriage function, casual guests should be discouraged.

I chose Hazel Suit for its size..45M sq. With a living room , a bedroom, a small balcony, and a bathroom with a bathtub met more than our expectations. The food was great. The staff - from the security guys to the manager - were extremely courteous and helpful. The ambiance and the mountain view room added to our comforts. It was 100 % value for money.

Nothing

The location where it was, all the major places were well connected. Special mention to the front desk team, really gr8 job

The Food and Service. But the food was really very bad from morning breakfast to your room dining, during breakfast staff doesn't even know what is overeasy egg preparation, they didn't even had fresh orange juice available which was quite a shame, but kudos to the service person who came up with the alternative of Sweetlime which the manager had denied at first. As well as in IRD the person who was talking orders also were not attentive enough, any specifications to the orders were neglected and very rude behaviour. Really very bad experience

There is some wifi and mobile network problem

Multiple Amenities like indoor Outdoor games, gym, Room cleaning, Hotel Staff services are too good, Location is very nice, good connectivity with mumbai pune expressway,

Mobile network issue is there inside rooms, Wifi connectivity is not good

It’s a bit away from central Lonavla. But yet very well placed if you like to be away from hustle bustle.

Seemed a bit pricey

hotel is good in all respect, food quality is good but prices of food bit higher in comparsion with portion/plate size they serve. brakefast variety is good. view from hotel in club room is good.

except portion/plate size of food is not good. We order steam rise alongwith other but even steam rise quantity is not sufficient for two, although we are small eater.

Breakfast was excellent

Food kept on buffet spread should have been kept warm/hot. Food teast was good

The suite was nice to accommodate all of us

All was good

Welcome, Hygiene, Food , Staff , everything was very Good

Location is ok , not that great

Food , ambience , cleanliness Restaurant staff good

Very very very slow wifi Front desk staff keeps forgetting things asked for

Size of the Room as well as the Breakfast

Price of the room for the experience delivered

Good

Dinner price v high

I liked the room, but it mentions mountain view but you can't see the mountain from the bedroom balcony it's bit mis leading

The mountain view name of the room is bit mis leading

Courteous staff. Spacious and clean rooms

Everything was very good 👍

The location is a little bit in the interior .

Room was spacious and good

Gym smelly, breakfast not tasty etc

مكان هاديء

بعيد عن المحلات

Excellent property

Staff

Cleanliness

Good staff and clean rooms

Poor service and the food is average. They really need to work on their breakfast for the price they are charging

Location

Swimming pool was very dirty with moss and algae floor of the pool was slppery we got skin infection

The staff was helpful and friendly. The location was nice with a beautiful view. The room size was good. Special mention to Adruja at the front desk, Hillary and Vinay at the restaurant, and Bruce at the pool.

The upkeep of the property was not up to the mark. There was leakage in the commode, leading to a weird smell in the room. No action was taken after we informed housekeeping. There was water leakage in the corridoor, too, leading to an elderly family member slipping and falling. Some of their facilities, like the childrens play area, gym, spa, and game area, are in the basement and have a very musty smell. Breakfast options were limited, and live counter service was very slow. The pool filter was switched off, leading to blurry water. They are understaffed and are unable to handle things when the occupancy is high. No pick-up service from the railway station.

The staff was good and helpful and loved the food.

The suite was not worth spending 15k per night, the kids play area not well designed for kids between the age of 6-12. Spa was average. And the location is little outside Lonavla.

Excellent service

Horrible staff

Everything except Food

Food

Room & Breakfast

Swimming pool

Hospitality

Swimming pool

Property is a lil away from city centre chaos. Rooms are clean and staff is good

This hotel is very near to 2nd Entry of Lonavala, say after Khandala entry of express way. We have reached early so we have to wait for the room but they have given us the room at 12 noon where as check-in was at 2 pm. Check-in was very smooth. Rooms are quite spacious for 2 but with 3rd bed it will be full. Not much space left. There is not much view from hotel. Ours was facing express way. Room has all the amenities required. Bed is quite comfortable and king size. Cleaning staff was very helpful. They were ready to help if you want cleaning more then once, they are ready with smile. They have given us many more water bottles due to hot temperature. They have very beautiful spa. We have used that. Masseurs are quite professional and understand our requirement. One can try this. They have wide variety in breakfast. You get south India, north Indian and continental breakfast. Service is also good and fast. Stewards are ready to help. We appreciate ‘Urvashi’ at the restaurant. She was very helpful. Book hotel with breakfast only. We have not taken lunch/dinner so can’t comment. Overall good hotel to stay with good service.

They do have swimming pool but very small in size. Some recreational games are there but very limited. They have air hockey but not working properly. They keep some activities in the evening but when we reached, no one was there.