GLOBALSTAY Modern Apartments in North York Skyscraper

This was my first GloblalStay stay and so the model was a little of a mystery and took some work to figure out its unique rules. I did eventually get on track. It's a great bargain compared to the other options I was looking at in Toronto. The place was immaculate and the ability to park in the building was a plus. The kitchen was useful. Everything I needed was there. Plus a balcony! Great value.

The property is not bad but check in was a nightmare. They do not respond when u call them, my elderly mom and I were stuck in the underground parking trying to find the locks and we could not get back to the elevators so we were basically locked in the hot mess, since the doors to elevators were locked without the fob. After much waiting ans asking around i finally found the locks but the one for the apartment has faded numbers. Do not rely on the instructions and photos, they are outdated and do not work. Finally we got upstairs, the apartment is for 6 people, my brother was going to visit to pick up me and my mom and so i added him and they charged me extra. The apartment is not very organized, there are sheets all over, not folded properly, and there are multiple confusing instructions. The location is good but property management team is not good to my opinion. Unfortunately i have to rate this stay very poor.

Great Location and Really nice Property on 3rd floor (Apt 302)... The nutty deposit situation where you have to send money via Paypal with a picture of yourself holding ID is a pain and the Checkin procedure with lock-box in the Basement are a pain, but didnt distract from what was a very pleasurable stay.

Once there we couldn’t find where we needed to park. Then when we were ready to leave we left the keys in the apartment as it asks and we were locked in a small area near parking and needed the keys to open any door. There was a lack of communication and poor directions and when we tried to call every single number, nobody picked up. Check out was 11. We were out by 9:30 and there was nobody to answer any of our call calls with the buttons on the walls.. was a terrible experience honestly. But the bed was comfy but the bed was comfy and we did have a good view. But that alone was not worth the money.

Hard to get communication due to no host or staff at there. Small problem happens about parking entrance because of key battery power out. So we need pay to park at same place. I will not recommend this place. No solution for problems if happens.

It is a good place to stay and family friendly.

I was originally going to give Global Stay a very high rating despite the check in process. It wasn’t too hard to figure out but after a long day of traveling, I can see how people have a hard time. The room was great. It wasn’t until we had realized we lost the key and FOB to our room that this trip became a nightmare. We got into the lobby around 1:30 am. Thankfully, the security at reception was very helpful and let us stay in the lobby to figure things out. As we waited, we were strung along and were told that someone would come to help us. By 4:30 am, we started getting anxious and kept calling customer service. We were answered with a very rude representative that told us they had no way to get anyone to let us in our room. She told us that we would have to wait until the morning -no time was given- for the crew to come and help us. Throughout the night/early morning, we kept trying to contact their customer service and the cell phone number that was given and found we had been blocked on both my cell and my husbands cell. When we finally were able to reach someone around 9 am we were strung along again and were told the cleaning lady would come and let us in at check out time. I told her we may have to ask for a late check out just so we didn’t start racking up fees because we had no idea when we would be let into our room. She said she would look into it and let us know. 11:00 comes around and we started looking around for the cleaning lady only to see right before 11

I will be submitting a formal complaint. The place was digesting and it took 2 hours to check in. Not happy at all

Great location, very clean and they communicated very well. We definitely stay here again lots of lighting, comfortable beds, definite five star.

The remote and tv wasn’t working so we couldnt watch tv and we didn’t love that we had to do our own laundry and wash our dishes. We are already paying to stay there we were t paying to clean up … so we didn’t love that. But it was clean and tidy

Checking in is a nightmare, terrible communication but the place is nice and convenient . They go behind the Expedia and ask for extra security deposit. In my opinion Expedia shouldn’t represent them

I paid for 2 full bathrooms, but the shower in the master bath was not working. I reported that immediately on our first morning. They did not pick up the phone, so I sent an email. They did not respond until late morning the next day - 2nd morning gone! I responded back, but they didn’t. Additionally, the balcony door was defective so we couldn’t get to the balcony. This was also reported. Lighting in the kitchen and main room was also awful. Given all this, I recommend to NOT rent this place.

The property and location was great but we were unable to get the door to the balcony to open and the TV did not work.

Property is clean, located in a good location, building has access to transit. Outstanding place. However on the down side, The check in process included taking your mugshot with passport and sending it to a foreign laguage speaking person, then comes finding the keys. Also, the temperature controls could not be found. Ohh, you have to wash the dishes, linen, and empty the garbage before you leave.

The check in process took a little too long. We couldnt get a hold of anyone to give check in procedures. It gets emailed to you with instructions. In the time it took to get a hold of someone and talk with expedia support an hour passed by.

The location is ok.

The property lacks proper maintenance. After confirming there’s no damage to the property, they accused us spoiling their sheets, which is false, six days after the check-out date.

The location was very convenient.

Clean, comfortable and next to the subway!

The check-in process could be improved! Meaning simplifying the process

Only location

The microwave was dirty, burnt, and had a burnt smell. Broken microwave-The microwave was dirty, burnt, and had a burnt smell. The dishwasher pipe was leaks, the dishwasher was not secured to the kitchen sink, and the dishwasher did not close properly. The rubber seals was not properly attached. There was leak kitchen counter and water stays on the bottom off sink bowl, also black molded it. It had been left neglected for a long time. The front door and balcony door knob handler shaken not properly locked or opened(safty issue), poor bedding. Sofa stained and blanket was stored on the floor without folded. Their cleaner already knew about it. When I return the key ( it supposed be return on the unit table) their cleaner arrived and meet and took a picture with her for it. The bath room elec outlet was not working, so the hair dryer had to be used to plug in to other outlet. The vent of bathroom seems not working to remove the humid steams after shower. Regional office customer service was poor ever, they kept asked all pictures and video from the customer, no check up from customer and management team. Get the key and return the key was very inconvenient to return the key. Safty deposit is not hold like a hotel, pay and wating to return for long, not like hotel. I am currently waiting the deposit safely return to me. To stay cozy it was a dream, all day long send email about defect and send pictures and video. During the day, the traveler was hired to inspect their accommodation for free instead of the head office and regional office. Not the customer. I sent a formal complaint email and told them again that all these procedures should be done by the head office and regional office. All emails were forwarded to booking.com and all messages were saved. Now I have to wait for their safety deposit to be returned to me safely. Just stay at the hotel. Enjoy your trip comfortably while being treated as a legitimate guest.

Bed bug infestation, no support from property and no support from Hotels.com. We ended up leaving early in the middle of the night.

Property was fine, the vendor however took a $200 deposit. The deposit was refundable after checkout. The vendor confirmed there were no issues and that the deposit would be returned. It was not

Parking is a bit confusing but once you get in and find the keys, you are good to go. Be careful which way you exit into the parking garage upon leaving, if u go out the wrong door, you will have a bit of a walk to get back in and down to your car. Other than that, the stay was very comfortable and worth the money.

Wonderful position. 1 minute from Merro station and very xlose to many comnercial activities and restaurants

Not so confortable the bed into the sofa

Everything was just perfect . Love staying at globalstay. Surly will come back there and recommend to friends. Thanx a lot for this wonderful experience which makes my trip to Toronto spectacular 😀

Facilities and location are great.

1. There was no parking remote with the apartment keys in the lockbox even though our car was registered. We never got the parking keys in the end and had to get to the tower lobby every time we wanted to access the parking. 2. The address from the instruction is not correct in Google Maps leading to confusion when we have to pick up the keys. 3. The access to the building where the keys are located is locked starting 9pm to 6am. We had to contact the tower management to get access to the keys location. 4. The apartment experience would greatly be enhanced with better shower heads.

Clean :) and the view

Only one mirror in the bathroom. We needed one more in de hallway/bedroom.

Location. The apartment is comfortable and the view is amazing. The subway station is literally under the building.

The daily rate is more expensive than a hotel.

This place is HORRENDOUS!!!! Scam! Do not book here! I tried to cancel reservations with NO HELP at all. Their communication is awful, not willing to help!

Compact and nice apartment with all the needed appliances (dish washer, washing machine, etc). Direct access from the building to metro made it easy to commute towards downtown. Our youngest one also enjoyed the really nice swimming pool area in the backyard. There would have been possibilities for barbaque etc, if we would have stayed longer.

Nothing that would have bothered too much. If anything, there could have been more tableware, we were kind of running out of plates, spoons etc. constantly.

The view was pleasant, the appartment was clean.

They send messages via Whatsapp and email in the same time, but they don't read responses. A few days before arrival I was emailed about security deposit, which should be paid only via Visa or MasterCard. They asked about number of guests, but left only one key and an electronic fob - so it was not possible for guests to access the elevator or sauna at their convenience. There is no concierge service, there are instructions provided on how to find the keys to the room in the underground parking. It's year 2025, and their method is to store them in the box with 4-digit locker. I would't complain if it was easily accessible - but it was in the underground parking, to which you need to get through the elevator and one of 2 corridors - not that intuitive if you are jetlagged after 15h of travel.

It isn’t nearly downtown

Well equipped kitchen. Excellent location. Registration process was a nightmare. Having to do everything on-line ourselves was not easy. Trying to locate lock boxes was frustrating and stressful. Locating correct Parking Garage was an odyssey. After leaving keys in condo, could not access parking. Instructions should include: Go to lobby first so they can let you into parking. Overall, it was a very stressful one night stay for two seniors.

Exactly as described and a great location!!

Not being able to smoke on the balcony

It was “Basic” accommodation: the equivalent of a 3 star hotel. The amenities in the apartment were minimal, and basic quality eg. Bargain shampoo. It’s a noisy part of town, from street noise: good thing I had ear plugs. One good thing about the location is that there were several restaurants around the apartment, plus Whole Foods and Longo’s.

It’s expensive. The price that shows on Booking.com is reasonable, but when you add the extra fees, the price becomes expensive like a higher end hotel without the same amenities. You have to go to the garage of a different building to get the key and fob out of a lockbox, then go back to the actual location. The check-in and parking directions are decent but hard to read on a phone. The information was sent via WhatsApp, not email. Parking - there are two parking spots on the same floor of parking with the same unit number. The owner should specify in the instructions that there is an A combined with the spot number. It might seem obvious to some, but when you’re tired and frustrated from the day, the instructions should be clearer. They provide a You-Tube video which is useless to access when you’re in the parkade, and overall didn’t help. Also I lucked out being able to enter the garage when someone was coming out: there was no instruction about how to use the fob to enter the garage. I’m not sure if I had received instructions earlier in the day that I would have been less frustrated.

Very conveniently located. Directed above the TTC with lots of shoes and restaurants nearby. Parking included which is a huge plus.

Bed and bedding could be more comfortable

The location suited our needs to visit a relative. There is a wonderful restaurant next door. Clean, beds were comfortable and good showers.

Unnecessarily complicated to access the apartment with confusing instructions on how to get keys replete with an overlaid illegible map. Could simply state “Park on street for 5 minutes, access public parking level by stairs to get keybox, then enter residents parking lot with car”. It cost a frustrating $10 parking just to get the keys.

Instructions for check in were inaccurate to some degree and qr code didn’t work in parking garage(no cell service). Beyond the rigamarole, clean comfy place. Check out was less of a hassle (simply leave keys on kitchen table) but then parking level was not accessible from elevator. It’s a long way to walk to car when you’re hauling a bunch of stuff by yourself.

Great place to stay for our family sightseeing in Toronto. Love the convenient location of the subway station below the building. Beautiful home and enough beds for everyone. Would certainly recommend this place. It’s just a little complicated getting the key and fob but not impossible. Had to call the phone number for a little help but they were extremely nice and helpful. Overall great experience

Location. TDC is right under the apartment.

Pro: location, amenity, space Con: check in, no concierge

Great location, shops, subway very close by. Very well equipped

Sofa could have been more comfortable

Really nice place and a great view

Easy to find

Nothing

This was by far the WORST rental experience I’ve ever had. There’s absolutely NO communication, no concierge, no person to talk to, just cold, useless texts. They give zero instructions. You’re left to dig through hundreds of lockboxes just to find your keys. Once I got in, the place was filthy. The toilet was clogged, and when I contacted them, they told me I had to fix it myself! The bedsheets, blankets, and pillows were covered in stains and again, they told me I had to change them myself because the clean ones were sitting in the dryer. That’s disgusting. No one had even inspected the place before handing it over. I couldn’t even stay a full hour i left immediately and booked a hotel. This place is a joke and should be removed from Expedia. DO NOT BOOK THIS PROPERTY.

After a long drive with tired family just think of accessing the key fob in the lock box like a fun escape room adventure. Your reward is a nice place to sleep!

Was clean and quiet

Far from downtown

Property has an amazing city view!

Nice location, clean

It might be a bit hard to find the keys

Decent property, okay communication, bed was old and spring loaded that popped at night.

Clean and convenient

Fire alarm rang, no WiFi for the first 3 days

Location and cleanliness

No wifi. I tried calling customer support and they kept giving me a go around for an hour.

The condo was as advertised. It was clean and all the amenities were provided in the condo. I did not have time to explore the pool or gym. North York is an excellent neighborhood/location. There were numerous good food choices - - especially Asian ones, and the subway stop was below the building. Someone from Globalstay is not at the property when you arrive. But the instructions to retrieve the key and fobs were reasonably clear [with photos], and I was able to check-in after hours without issue. There was a homeless man sleeping in the garage between the doors so be careful. I was initially a little leery when communications were via WhatsApp, and I needed to place a $200 CAD deposit via PayPal after paying through Expedia. However, everything worked out, and Globalstay refunded my deposit in 7 days after assessing there was no damage to the condo. I have relatives in the area and would return. I have also recommended Globalstay to other family members as a great option.

Unfortunately, I wasn't able to spend a ton of time in the room, as I came in extremely late and left extremely early. However, the apartment was clean, modern, and the view of the city from the balcony was amazing! I really wish I could have stayed longer to enjoy it more, but I'm certain that I would have continued to be happy with my experience if I was there for a longer period.

Understanding the parking situation and retrieving keys was a bit chaotic for me. Instructions were provided, but they confused me a bit. Either way, I found the key and found my parking spot, so all was well.

Nice place to stay in the area

Electric sockets in the room were not working.

Location close to subway, price

Having take the car from the garage, park it outside and return to the apartment to leave the key on the kitchen table. It would have been easier to drop the key at in the lockbox on P3.

We rented an apartment from March 22 to April 10, and were charged for an extra full day just because we stayed until 5 PM on our check-out day. We had requested a late check-out, but it was denied, and since there was no luggage room and we had 8 large suitcases, we were left with no choice but to pay for an entire extra night for only a few extra hours. The apartment only had one set of keys and a single key fob, which was required to access the elevator, the parking gate, and the building entrance. We were four guests, and were charged $50 for each additional key set, which we believe was unfair. The third “bedroom” was actually a den with no door — it was only separated by a curtain, which did not match the listing description. The curtains in the apartment were transparent, and at night, the outside light made it very difficult to sleep. Two of the mattresses were extremely uncomfortable and clearly not standard quality. Despite our repeated requests, they were never replaced. Now, the host is refusing to return our $200 security deposit based on three photos: 1. A stain on a mattress cover, 2. An unused e-cigarette that had fallen out of its box, 3. A blurry photo of some fries and what they claim is a cigarette butt — clearly staged. We strongly deny smoking inside the apartment. I suffer from asthma and would never allow smoking indoors. There was no smoke smell, ash, or evidence of smoking inside the apartment. They even attempted to charge us $50 for an expired Visa card that my son had already thrown in the trash — which clearly shows the host is trying to find any reason to charge guests. We feel this behavior is unfair and exploitative. We booked this property based on your platform’s reputation, and we now kindly request your support in recovering our $200 security deposit.

The stay was excellent and hassle-free. The unit comes fully equipped—just bring your personal belongings. It’s incredibly convenient, with direct indoor access to both a grocery store and the subway, so there’s no need to step outside. Waste and recycling disposal are straightforward, and the TV includes access to Netflix and Disney+. The host was very responsive and quick to communicate. Highly recommended for a comfortable and convenient stay in Toronto.

I would have appreciated having a stainless steel pan available, as I prefer to cook with non-toxic materials.

The property wouldn’t give back my deposit they send me a picture of electronic cigarettes that throw out of it’s box and claim we smoke in the apartment it’s not good because we never ever smoked in the apartment it’s not fair!!!!!!!!!!!

The apartment was very clean and well-equipped, and the location was excellent and easy access to subway.Communication and responses from the staff was quick. However, we had an issue with the mattresses in two of the bedrooms, which were uncomfortable. We contacted the staff multiple times to replace them because we developed back pain, but no action was taken. Also, the elevator operated with a key fob, and we were only given one set of keys for four of us . We were charged extra for a second set. Additionally, we had requested a check-out extension from the day of booking, but it was not approved until the last day. Since we had many suitcases and the building had no luggage storage room, we had to pay for a full extra day just to stay 4 more hours, even though the apartment was available that day. But totally our stay was good

This place was an absolute gem! Honestly, the pictures didn’t do the unit justice — it was even more beautiful in person. The view from the second bedroom was breathtaking at night, and my son absolutely loved gazing out the window. You can tell the owner put a lot of thought and love into decorating the space and making sure every little detail was taken care of. It had everything we needed for a comfortable and stress-free holiday. Truly a perfect property — I wouldn’t hesitate to stay here again!

Bad check-in, unannounced ID and selfie requests delayed me, had to find keys in parking. Unhelpful reception. Room (Unit 2511) had dusty pillows, owner’s clothes in dryer—it’s a residential apartment, not a hotel. Paid parking per exit. Uncomfortable, wouldn’t recommend. Rating: 2/10

we arrived later then we expected due to unforseen circumstances, so the only thing missing from the check in instructions was the code to enter the building on yonge street to access the elevator to get down to the parking garage and retrieve the keys from the lockbox. we had to call the concierge to let us in after proving the other instructions we had to enter. i would say the parking situation is a bit difficult. i imagine if u were on your own with a car parked inside 2 anndale building, once u put back the key in the lockbox in the yonge street building there is no way to enter back into the 2 anndale parking lot without a fob to retrieve your car. based on the reviews from others this is the most difficult annoying part of the stay. Other than that everything was great!

Very difficult to get admittance to this apartment location. The communication and procedures where so difficult we won’t be coming back to this property and have us a bad taste to want to rent our apartment units through these kind of platforms.

Not enough signage directing where everything is. Only one fob and only 1 parking spot for 3 ppl, had out of towners. also u couldn’t use the jacuzzi or sauna with one fb since there is everything locked and needs 2 fobs to get in from the men’s and women’s change room. Was frustrating!

DO NOT BOOM WITH GLOBALSTAY. Upon arrival I noticed blood stains on the sheets and dirt or blood stains on the duvet, mold on the shower curtains and bed bug bites. I sent photos and they refused to refund me. They also charged me $80 for the stained duvet I complained about on the first day of my arrival.

DO NOT BOOK WITH GLOBALSTAYS. They are a scam. Disgusting!!! Upon arrival I noticed that the bed sheets had bloodstains and dirt/blood stains on the duvet. I took photos and sent it to their email the next morning. I also found MOLD on the shower curtain. A day later I start noticing I have bed bug bites. Following that day I am covered in bed bug bites. I tried to request my money back and they refused. Luckily Expedia deemed this unit unlivable and relocated me to a hotel near by. At the end of my stay I got an email from GlobalStays and they charged me $80 for the stained bed sheets and duvet!! DO NOT STAY HERE.

Ideally there are two sets of Keys. I was provided only one set and advised to pay$50/- for additional set of keys.it was inconvenient if myself and my spouse had to leave on come to the apartment at different time. It is not that we must go out together. So keys were an issue that caused inconvenience. Hosts like DelSuites or Airbnb always provide two sets of Keys.

This company called GlobalStay , on Bay Street, Toronto is not legit and it is not related to the Burano Condos that manage the building. They did not honor their own Checkout policy. The policy stated you give 4 hours notice to checkout late after noontime, we gave them 1.5 day prior notice for checkout late but they FAILED to comply with this written policy. They invade our privacy and throughout our luggage in the hallway unattended while we were out for an event. Further, they did not tell us where to leave the condo key after they removed us from the apartment and later they charged our credit card by not refunding the security deposit of $ 200. They violated the Expedia policy by communicating outside the its platform to charge that security deposit. There is no representative to them at the condo building as they stated in their direction. The front desk clerk at the building told us they have nothing to do with GlobalStay as it is considered Airbnb and they only deal with resident of Burano condos which a different management. It appears as if its a phantom company that they try to avoid liabilities if it arise. We have tried even to get their physical address inorder to file a legal action, they did not provide it and even they refuse to issue invoice for the $ 200 for charges justification, they refused. As it may relates to the condo itself, it was disappointing its size, very tiny not only that but also we have seen a mice running and we have taken vid and pics of it. You better to go to a one star motel that probably be better. We are suing them. DONT GO THERE IF YOU TAKE MY ADVISE.

The first floor of the building is a Whole Woods so that made it really easy to not need to go out for every meal. Parking was included. I would say the only issue was checking in as you need to just park on the road and figure out how to get into the building to collect the key fob and apartment key.

Convenience.

Issues with the property not resolved quickly

Location

Self checkin gave wrong info, not good