City Express by Marriott Port Hope Cobourg

The check‑in was quick and the bedds were good, but unfortunately the cleanliness of the room completely overshadowed the rest of the experience.

Very disappointing stay. At first glance, the room looked fine, but once we settled in, we noticed around twenty to thirty dead flies scattered everywhere: on the floor, on the window ledge, inside the drawers, on the bed and pillows, in the toilet, and even in the bathtub. There were also several flies flying around the room. We went down to the front desk to ask if we could change rooms, but we were told it wasn’t possible. For a hotel under the Marriott brand, the level of cleanliness was far below expectations, and the overall experience was very disappointing.

Wonderfully updated. Comfortable beds. Very clean

Needs more accessible parking

I liked the beds. They were comfortable and the room was clean. The new reno was good.

I think breakfast should be til 10 or 10 30 am. Also I would serve rounded sausages rather than flat ones. The kitchen area could have been longer rather than a small square shape. It got crowded. I would hang pictures above both beds and not all the same theme. The mirror should have been hung by itself. I would change the small light to a roller one on the desk. I heard someone stole one.

Close to Hwy 401, clean, friendly staff

Property was great, breakfast eggs were a bit discoloured in spots

Breakfast was just fair. Liked the mini danishes.

Hot breakfast items.

Nice staff and very accommodating.

Pets were only allowed on the 1st floor which Booking.com didn't mention. We were lucky to have been able to switch rooms.

The rooms were lovely and clean. Beds were comfortable.

A coffee maker in room would be nice. Also, the breakfast was extremely lacking.

We stayed there last year when it was Comfort Inn and the upgrades and improvements you’ve made were a pleasant surprise, it’s very well done. Will stay there again without question!

It was just great!

De kamers waren netjes en schoon, het personeel liep volgens mijn op hun tenen, ze konden het maar net bij bene. Ik denk dat wanneer ze er personeel bij zouden hebben, alles netjes onder controlle is. Hotel was zover als we zagen met 1 nacht prima in orde.

Niets

This place opened too soon. It was not ready for guests, especially the number of guests that were there when we stayed. Most of the signs were printed on paper and taped to doors, the rooms had no clocks or coffee-makers. The hotel is located between TWO garage stations, so there isn't much local colour. If you're on the first floor and like a little privacy, keep your curtains closed because your room is basically in the parking lot. The rooms are brand-new so they were nice but a bit small. Breakfast was a disaster. There was only one woman handling a buffet breakfast for at least 15 people and she was overwhelmed. She was a very sweet lady but she needed help. The toaster was a cheap, two slice model that barely toasted anything, so there was a line for toast! There was cereal, but no milk. The buffet was poorly set up so there was no flow. Paper plates and wooden utensils might be eco-friendly but make it hard to cut a sausage. All that being said, the staff were lovely. Very pleasant and very helpful. It felt like they were being set up for failure because whoever owns this hotel hasn't given them the right tools to do their job. I hope that the management read this and realize that the staff are doing the absolute best they can. I like Port Hope and there aren't many hotels in the area, so I might return because I was treated so nicely, but management really needs to get it together.

It would be nice to have a coffee maker and a clock in the rooms. I don't want to have to get dressed and go down the hall if I want a cup of tea before going to bed. Have a special pet-friendly floor, so that you don't have to listen to a dog barking if you didn't bring one yourself. Get another staff person to work the breakfast shift. It's too much for one person and the space is very small and gets very crowded, very quickly. Keep the staff; they're the best thing about the place.

Very good and affordable!

Had a nice selection for breakfast and a helpful and pleasant server.

Staff was great. Treated me with special attention since I was a woman traveling alone.

Good value.

Rude staff. No hot water in the shower and no coffeemaker?!?

I would not recommend this In to travellers. I would look elsewhere in other closer towns.

Great

Not bad for the bucks. Clean

Everything was very easy and the room was perfect. Could not have been a better stay :)

Yes

It's not 5-star so don't expect that. It is a perfectly good place to stay.

We tried to change the date on the reservation one hour after making it because we had made an error on the dates . This was not allowed. So we never showed up and we will never use Expedia again

Good bed

Parking was good. it was nice that it was free. Rooms clean

Nice emplacement,

Air conditioning was extremely loud but without it the room was unbearably hot. Stains on the carpets, overall room felt dirty. Too expensive for what it was.

Very dated rooms and dirty hallway. Lazy staff would not empty overflowing trashcans in plain sight choosing to chat to each other instead.

Yes great

I would never go back to this hotel or recommend it at all. It was terrible service, not clean and when I mentioned it to the staff they just said I could leave, no offer of a discount or another room.

The room is clean and the front desk was very courteous and friendly

great

Currently under renovation. Did not state that when booking. No big deal just surprised when we showed up.

clean room nice parking, good breakfast

Sparse, but nice roadside hotel.

It was a bad experience the hygenic is terrible I found bugs in the room the front was niece and tried her best for us The carpet smells bad and bed sheet wasn’t nice and the is a hair on the pillow

.

it was frustrating when both of our room keys failed and had to get them resynced twice. window in our room 108 we couldn’t close as air conditioner hose was there and we could hear loud road noise. Staff exceptionally nice and helpful!

Its convenient, price is fair but not much for parking space for truckers

The bed was not comfortable and pillows were old, my tv didnt work the 1st night, there wad no shampoo in ky shower nor did it get replace at during my stsy, there were holes in one of my towels. For the price it was what i expected. Front desk day shift were very nice (got my tv fixeecafter 2 attempts with the night staff with no help), friendly people. I'd stay again if the beddiing, tv , mattress and towels were updated.

Thank you for your great job!

Close to golf courses and decent rate

The smell of this place stank like they were trying to mask a smell. No base bored in our room. No hot water. To expensive for how run down it is

Old and not well maintained facilities, dirty room, no turn down service!

An older hotel; very clean but musty smell in room; halls could use a good shampoo

All good

Nice place

I’m pretty sure there were bugs at this hotel

Nice bed

Bed was uncomfortable , the tv was fuzzy on some channels . No blow dryer . Room was nice for the price

Bed comfy

The Hotel was great, but the first staff member encountered was horrible. This person asked as soon as i stepped through the door, did you use expedia?! I replied yes, then staff member said: I don't know your reservation!! How did this person even know about us using expedia and a few more couples from what i understand!! We sat in the lobby for over an hour until the night shift employee came in and printed our reservation almost immediately! This person was amazing and very apologetic! Other than the ignorant, arrogant employee we had first encountered, our stay was great!

Overall, the accommodation was very good. What I don't understand is why my credit card was charged $431.96 when my bill which agreed with my booking was $381.96. Why the $50 discrepency?

C’était agréable, mais les lits n’étaient pas très confortables. Le personnel est très gentil, et le petit déjeuner très correct.

Our first floor room was advertised as having a fridge and microwave. There was neither. There was no hairdryer. There was no phone. There was no coffee pot. The lampshades were burned and torn with missing lightbulbs. The rug was filthy. The wallpaper in the bathroom was peeling. We paid the exact same price for this disgusting room as did our travelling companions, who had a room on the third floor. But worst of all, when we told this to the staff, they said they could do nothing about it "because we had booked through Expedia"! As though Expedia would be happy to know that the room they booked for us was horrid. We asked for the contact information of the Manager who was not on site until Monday. An email was sent to her Tuesday, asking that she confirm receipt of the same. Over a week later, we have not had the courtesy of a reply. It was our worst hotel experience ever.

We paid the price of a premium hotel for a smelly room with equipment that were worn out. First of all the room smelled like feet! The bed was so uncomfortable and noisy that we decided to sleep on separate beds. At night, a loud music could be heard from one of the units which did not let us sleep and there was no means in the room to call the receptionist. It was the worst experience I had in Port Hope. I won't be back to this place again!

Rooms are old, paint peeling, dirty, old filthy carpet. There were lights broken in parking lot flashing all night because they need replacing, which flashed through the window all night. Pillows were only half the size of a pillow full of old, crappy foam.... probably 10 years old. Staff was rude about it when i asked.

The carpet on the floor was very dirty and the chair too Thank you

The staff were friendly. The room looked dated but it had everything in the room I needed. Location is fantastic and I was close or easily able to find items I wanted. The bathroom needed some attention and could have been cleaned a little better. Overall I found my experience was good.

Place was conveniently located just off highway . Its not the Four Seasons, but the bed was super comfortable. Not noisy at all either. Front desk staff needs to smile and be happier. She was less than friendly and helpful.

Un peu cher pour l'endroit, mais propre en général Les déjeuners sont bien

Reasonable rates. Room although dated was clean and in good condition. Pet Friendly /Close to 401. Complimentary breakfast. Overall good value.

Ça va, propreté à travailler

Just off Hwy 401. Few dinings options nearby.

This was my second time at the property; however, it had recently changed its name from the Comfort inn brand. The only noticeable change was there was no waffle iron to make waffles, as before! The only negative would be the setup of the breakfast area in general. It was poorly organized such that, for example, the coffee was poured at one side of the area and the cream was in a fridge on the other. Maybe fine if just one person was there but with little kids, it was an accident waiting to happen. Anyway people were milling around not orderly at all. We’ve had much experience at US Military inns so notice some issues that they need to address. Otherwise, staff were friendly, the room was clean and the bed comfortable. Well worth what we paid especially compared to comparable properties in the area.

Note: Google maps still shows Comfort Inn, confusing when try to locate the Port Hope Inn.

It's what you'd expect of a motel stay for the price you're paying. The clientele is mixed in terms of age and what they're probably visiting for (families, guy's trip, elderly, etc.). Our floor was quiet. The bed was comfortable and the unit was mostly clean, but the carpet and blackout curtains could use a deep clean. I brought slippers having read other reviews and would recommend others to do the same.

Stay was good. The tub was very slippery- that was the only “not so good” part.

Nice place, carpet need to be remove or clean Room clean Place a bit old

Great place to stay. Clean, comfortable, quiet, conveniently located, and a good breakfast too. Reasonably priced.

Second visit in a row same issues. No shampoo. Not enough dishes or essential cookware, had to clean out fridge. No dish soap and dirty dishes in washer. The service was much better than previous visits. Gina is usually who checks us in and is extremely unprofessional in both dress and attitude. Very put out when asked to do anything . This time the manager checked us in. Was very helpful. The cleaning staff we tracked down gave us the shampoo that we needed. We understand the renovations are what they are but staff is complacent and no one is completing their own jobs which is reflected in attitude and uncleanliness.

the breakfast was really basic. Really close to the hi-way. Everything was really clean.

Air conditioning was not working. The room telephone was not working.no coffee machine

We stayed in Port Hope Inn just for one night since we were visiting Peterborough and Port hope beach. We booked two rooms and they were given us adjoining rooms which was really nice. The receptionist was efficient and friendly. Rooms were fairly big, little out dated but clean and well equipped. Beds were very comfortable with clean linen. Bathroom was very clean and functional. The breakfast was very good, more than what we expected. They were continuously refilling hot and cold breakfast items. The location was very convenient, steps away from Tim’s, Subway, Harvey’s and McDonald’s. Overall we are very happy with our stay.

The person checking me in was rude. The room smelled and felt damp. The towels weren't 100% clean. Cobwebs in the room. Felt unsafe

Noises at night. No drapery for privacy and to shut out light from outside.

Staff was friendly. Check-in was very easy. Room was clean and beds comfortable. Breakfast included was nice and just enough. Definitely recommended.

Very limited food options.

I deal stopover with good local facilities. Efficient check in with good elevator and large comfy room. Breakfast though small was satisfactory.

Really quaint area. Loved my stay.

There were dirty towels left hanging on the bathroom door. There was dried bloody snot on the duvet.

It’s not old, it’s very old! There is no other word than awful to describe this place! It’s dirty, carpets stained, stick floor in the bathroom, mattress completely worn out (watch your back), sleepy staff… exemple, we left at 6:00pm for dinner and there was a sign saying « back in few moments, sorry for the inconvenience», two hours later, the sign is still there and nobody at the front desk! Tiny TV, not enough coat hangers (1). I am sure there is something more decent in the area, I suggest not booking at this hotel.

Friendly staff, dog friendly, great breakfast! :)

Very convenient location easy parking. Rooms are a little out dated but still very clean. We will going back every time we travel to Toronto

We always stay here when going to Ontario. It's a very convenient location, clean and quiet accommodations and a good breakfast to start the day and friendly welvoming staff. We'll be back, for sure.

Very inexpensive but the property was old needs updated furniture. Bedding was old and stained and the furniture was outdated

We stayed 2 different nights in 2 different rooms. The beds need to be replaced in both rooms.

Hotel looks like it was being renovated. Room was warm, air-conditioning doesn't work so it's uncomfortable to sleep and we ended up leaving earlier without having our complimentary breakfast

Do not believe the room pictures. The place is badly dated. Burned out lightbulbs, lampshades with holes in them, air conditioner was frozen and no airflow. Breakfast was a bad experience. Not enough tables and when we arrived, there was no cream and no hot food. It was hardly cheap but less than others in the area and that is all I can say.

The customer serivice is so bad they couldn’t even spell my dad’s name correctly and the whole hotel smells like a thrift store ,the TV is from 200 yrs ago ,there is no microwave, the fridge can’t even fit an ant

Washroom could’ve been a little cleaner, and the carpet fresh is WAY to strong specially in the lobby, all in all good stay, friendly staff.

Very decent price for the room! Simple and clean.