Mocca Hotels

We absolutely loved our stay at Hotel Mocca! It was ideal for a peaceful and rejuvenating break, and was especially quiet during the week. We stayed in the king suite with a big terrace and kitchenette which perfectly suited our needs. We enjoyed relaxing on the terrace and poolside—beautiful views of the mountains and the lush surrounding gardens are quite magical, and a massive silk floss tree edging the property was laden with gorgeous pink flowers which were a magnet for butterflies and all kinds of birds. It's a short walk into the center of town, with a great Cuban restaurant, convenience stores, and sidewalk baked goods for sale en route. Super lovely and helpful staff, and on-site manager Marta was extremely considerate. The bed was very comfortable and the apartment was well-equipped, including a sizable filtered water dispenser filled upon request. Hope to return on our next trip to Tepoz/CDMX!

You need to run the shower for 5-10 minutes for the water to heat fully, which is not big deal at all but good to know in advance! The pool is small, more like a dipping pool, but delightful and has a nice ledge you can sit on for sunning with your legs in the water.

Es un hotel bonito y tranquilo, fueron muy accesibles con darnos acceso antes a la habitación. El personal es amable y accesible.

Como áreas de oportunidad considero importante que consideren una alianza con un estacionamiento o valet parking. También la habitación tiene algunos detalles que podrían mejorar: el clóset estaba roto, no había secadora de cabello, las amenidades de baño son muy malas: no dan acondicionador y el jabón de manos es el mismo para el cuerpo.

El cuarto limpio, en especial la cama cómoda, con buenas almohadas, el lugar también está bonito y agradable.

El precio es demasiado elevado para lo que ofrecen, el lugar es bonito, sin embargo el estacionamiento que está relativamente cerca nos pareció algo incómodo, cuando regresas de una boda está inconveniente caminar esa distancia entre lodo y empedrado además de que la entrada es muy estrecha, y aunque es seguro, no es lo óptimo. Tampoco tiene restaurante para desayunar o tomar algo. De nuevo, el hotel está bonito y decente, pero para la mitad del precio que pagamos, creo que aprovechan muchísimo el tema de eventos sociales.

Un hotel excelente

Todo maravilloso y las instalaciones muy bien

En general la estancia, estuvo muy bien y confortable

que hay muchas arañas

El jacuzzi estaba increíble, debes avisar unos 40 min antes de que lo usarás para que lo enciendan. Sólo nos quedamos una noche y no nos dió tiempo de usar la fogata pero se ve que está lindo el spot. La chica de la recepción super amable. Caminar al centro son como 10 minutos.

Todo estuvo increíble, sólo nunca nos dijeron que daban café en la mañana en la recepción. Nos dimos cuenta hasta el check out, sería bueno que avisen a la llegada. Pero el lugar 10/10

La tranquilidad del l hotel y el trato del personal

En general todo mi gusto felicidades

le haced un poco de mantenimiento (cortinas, maderas)

Me gustaron las instalaciones, están cuidadas y bonitas, al entrar se siente un ambiente tranquilo para descansar, en general bonito y agradable a la vista

Que no cuentan con cocina, quizá para algo sencillo, ofrecen en la mañana pan (conchas) y cafe y agua de sabor, se agradece, pero tienes que salir a buscar comida, dentro no la encontraras

Muy bonito, el jacuzzi fue muy agradable

Prácticamente es como si rentaras un Airbnb, el personal no resuelve nada, no hay estacionamiento, no hay forma de conseguir comida fácil

Comodidad

El internet

La atencion de Martha

Que donde dan los masajes, huele un poco a humedad

El servicio es excelente

Que no funcionaba bien el internet y casi no hay señal, pero sin funcionar el internet es difícil

Perfect for relax, cousi, clean and well maintained

It did not had where to eat, you did have to go to the town to have breakfast, lunch or dinner. Besides that, relly good

La cama muy suave

En las habitaciones habia cotinas ya muy gastadas otras medio rotas, la puerta del closet no abria bien, el wifi no funcionaba correctamente

Las camas son muy ricas, se descansa muy bien.

No tiene estacionamiento, ni alimentos. Anteriormente sí lo incluía ahora no, y el lugar donde puedes dejar el carro el señor te cobra y es un abusivo, me cobro lo de 2 días, cuando prácticamente ni un día completo me quedé y no te deja sacar el carro.

Solo la cercanía con el centro.

La actitud del personal de servicio, instalaciones descuidadas y sucias.

Decepcionadas el lugar es lindo pero las instalaciones supercdescuidadas, huele a humedad le falta mantenimiento.

la falta de mantenimiento, cortinas y toallas viejas. la humedad del cuarto nos enfermo. parecía sucio.

Clean and cozy

Room was very clean and staff was friendly and helpful

There were people playing very loud music outside of my room while I was trying to sleep on Friday

The garden and balcony view is amazing, calm and beautiful, very quiet.

The swimming pool was too small and water needed change in my opinion.

Looks exactly as in picture, Martha is amazing she helps any way she can to make you feel comfortable

No AC, shower door didn’t shut close,no bell service Wi-Fi was super week unless you were in the lobby

Very peaceful place in a very chilled area, near to the center and with an amazing staff.

Because in the middle of a nice and huge garden we found 2 spiders inside the room and the staff helped to remove these and a new room was provided. Apart this surprise in the room all the rest was amazing.

The property has a nice charm and is very eco friendly. It’s close enough to the Main Street to walk but far enough where it’s quiet for sleeping. Overall beautiful place to stay and the staff is super helpful especially if you’re a tourist. That are more than accommodating and give great advice regarding any itinerary concerns. The bed was very comfortable as well!

The location is about 15 minute walk to town center, but it's an easy, safe walk and it makes the property quiet and nice. You can see stars and listen to birds. The architecture is modern but cozy, loved the thatched roofs and well-kept gardens. Soap and body lotion are hand made on premises and they are lovely. The bed was super comfy, there are black out curtains and the room was very private. Would definitely stay there again and wholeheartedly recommend.

The pool is very small and is a weird color, also not heated so very cold. The breakfast buffet was tasty but didn't get replenished enough, we had to ask for more coffee and milk, and the egg scramble never got replenished while we were dining. The coffee cake was amazing though.

The people were very nice

The pictures are way better that the real thing It looks not clean and it’s very basic. Breakfast was very basic, room looked uncared for

The location was fantastic. The family was welcoming and friendly. Everyone was kind and helpful.

The hotel's management was extremely lacking. They requested to hold onto our car key. We arrived at 21, but there was no one at the reception. When we called, they informed us they couldn't provide us with the keys to OUR car. We had all our belongings there. It was an incredibly unpleasant situation.

the rooms are ok

The hotel's management was extremely lacking. They requested to hold onto our car key. We arrived at 21, but there was no one at the reception. When we called, they informed us they couldn't provide us with the keys to OUR car. We had all our belongings there. It was an incredibly unpleasant situation.

Breakfast, atmosphere

Facilities, price and value for your money

Small clean private

Everything, the spot, the beds, the personal, highly recommended :)

Beautiful hotel in a magic place, very kind owner + family, delicious breakfast

Some of the doors were somewhat difficult to lock and you can hear whats going outside, but that didn‘t bother us

comfortable rooms lovely outside area. staff very helpful and went out of their way to ensure we had a good breakfast as we follow a vegan diet .

nothing

Nothing

No water. No hot water. Toilet didn't flush

The staff & ambience was amazing! My family went for the holidays & the staff / hosts went out of their way to make us feel at home. On our way out it was raining & Aldo gave us a personal ride to make sure we made it to our bus on time 💜🙏🏽 thank you so much mocca hotel for a delightful few days in Tepoztlan.

Nos encantó el hotel, limpio, chiquito y excelente servicio.

Muy bien, sin embargo la polìtica que tienen el cobrar el descorche de botellas que ingresas a la habitaciòn no es muy lògica, tampoco es bueno que no cuenten con alguien que abra y cierre el portòn de la entrada del hotel y que sea el huesped el que lo haga, por ultimo considero importante que pongan caldera en la alberca y no solamente en el jacuzzi que està junto a la alberca.

Muy linda opción para pasar un fin de semana tranquilo.

El jardín nos pareció increíble, la terraza la disfrutamos en la noche y la habitación increíble

Driving to this hotel was a little tricky, but from the moment we entered the gates, we were all amazed. Everything was clean, spotless, and perfectly zen. So many peaceful, intriguing details everywhere you looked. Much care was taken when this boutique hotel was created. The staff was equally perfect and pleasant. Basically, I must give this property my highest admiration. I hope to return soon.

Nos gusto la ubicación, muy tranquila la zona y se encuentra cerca de los principales lugares de interés. El personal muy amable y siempre dispuesto a ayudar, sin embargo, no estaba disponible el restaurante para comida/ cena y el estacionamiento es reducido.

Excelente servicio y todos muy amables y atentos.

Buen hotel, solo le faltan pequeños detalles para ser excelente, pero es bueno, bonito, cómodo, limpio y con buen servicio

Muy buena ubicación, Habitaciones cómodas, ideal para venir en grupo.

Intimo y excelente servicio del personal que labora

el hotel muy lindo, muy bueno el desayuno y la ubicación nos quedo muy cómoda para el evento al que fuimos

Le regalamos a mis papás este viaje de fin de semana y quedaron muy contentos con el excelente servicio del hotel además de la vista y de las habitaciones super limpias.

Agradable lugar, excelente descanso, que es lo que buscamos, buen desayuno. no me gusto, que la alberca estaba muy fría el agua no fue posible utilizarla.

Me gustaria un servicio de cocina 24hrs Y una conexion de internet mas rapida

Todo el personal es muy amable. Se esmeran porque tú estancia sea placentera. El desayuno súper rico.

El hotel muy lindo y cómodo, el servicio brindado por el personal estuvo excelente con una grandisima atención y disponibilidad en todo momento, sin duda muy recomendable!!

Mocca Hotel is lovely place to set up home base on a visit to Tepoztlan. The hotel is on a quiet side street, with limited traffic and a relatively short, flat 10-minute walk into town. Rooms are modern, clean and comfortable, and ours featured a king-sized bed and deck overlooking the garden. Our visit was midweek, and only one other room was occupied, so things were particularly quiet. The hot tub and fire pit were both inactive, and strong rains kept us largely indoors at night. That said, the garden and grounds are lovely, giving the hotel a private, exclusive feel. Food is good, and breakfast was satisfactory, if not exceptional. Because of the aforementioned rains, we dined at Mocca one night, and the restaurant offered limited options, such as hamburgers, salads and sandwiches. Rates are competitive, and the staff are extremely friendly. We were pleased with the overall value of Mocca, and would recommend it without hesitation.

This place couldn't get any better. Friendly staff, your choice of artisanal soaps and lotions for your stay, free drink upon arrival, delicious breakfast, within walking distance of everything. They even have a telescope in case you wanna gaze at the stars, they pay that much attention to details. Sitting on the terrace and enjoying a glass of wine is simply delightful.

Mocca Hotel is a wonder place to slow down, and relax. The entire place is so well thought out. The beds are the most comfortable hotel beds I've ever slept on. The grounds are beautiful. The resort is within walking distance to the city square of Tepoztlan, and to the trailhead of the pyramid. The owner Rocco, is awesome and does all he can to insure that you enjoy a pleasant stay. The staff is equally wonderful. Just a heads up, Mocca Hotel advertises itself as being an adults only resort. However, when we were there we did see some children there. It wasn't a bother to us. But it may be to some people. We can't wait to return to Mocca Hotel and Tepoztlan! Thanks Mocca Hotel, for the top notch service!

I was in town for a friends wedding and needed an easy, clean, and charming place to stay with my fiance. Rocco, the owner, was always easily reachable (by phone or whatapp) and pretty much always on site. He welcomed us with a drink when we got there, and gave us a personal tour of the room and amenities. He even offered to lay out some rose petals to help me welcome my lady! The room itself was super charming with a balcony, artisanal soaps, and super soft and clean bedsheets -- though it should be noted that it had an open concept shower, for those who may not be a fan of that. The bed itself was otherwise super comfortable. The hotel also included breakfast, and on one of my two days it was more substantive where they cooked up some chilaquiles. They also helped us arrange a couples massage on site which was lovely and a great deal to boot! The city center is a short 5-10 minute walk away otherwise and the hotel is easily reachable by taxi as well (about 35 pesos to get to and from there). Highly, highly recommended to anyone staying in Tepoztlan, especially if you're traveling with a significant other!!

We stayed here Monday 29th January 2018 when the worst storm for 15 ys hit. Hot tub did not heat so could not use. Several power cuts in evening so TV kept resetting. Staff very friendly and helpful. Lovely rooms spotlessly clean. Arrived at 8.30 for breakfast but muesli and yogurt appeared when we had eaten.

Me and my girlfriend were in Mexico City and we decided to visit Tepoztlán and we found this amazing hotel with a very cute crew. This place is highly recommended. Rooms are clean and good equipped. We enjoy!

This place is so charming, relaxing and clean. It was even prettier than it looked in the pictures. It's quiet and has beautiful views from the upper floors and roof. It feels miles away from the busy main streets, but it's really only a few blocks. We came here after spending 2 nights at the hotel that is ranked #3 for "best value" on here - which was more expensive, less clean, less comfortable and had medicocre service. What a thrill it was to discover that Mocca was so much better - just wish we had stayed there the whole time. The owner and staff were so warm and helpful - they even helped my boyfriend plan a day trip that was totally off the beaten path (even finding a taxi driver willing to take us and negotating the price down).

As we took a look at all these pictures and also the ratings of the other visitors we thought that this was going to be a great deal. The reception was nice, but slow. At first sight the hotel looked like slammed into the left space. One building next to the other, and also some buildings right next to the hotel, so you really had no privacy. And some barking dogs in the surroundings - also at night - which disturbed the precious silence. The rooms were nicely designed, had some comfort to offer. The bathroom, open to the room was not a good idea, because the vapors could get into the room, and there was mold on the night-curtains. A small balcony invited to stay outside. Breakfast was somewhat typical Mexican. Only one choice, and this was not so good. Also we could only have breakfast at 9, though we actually wanted to continue our trip earlier. The cleanliness was OK in the rooms, but outside they had lot's of leaves and other things around. Also some spiders were left alive.

Mocca Is a great boutique hotel on the edge of town. I only stayed for one night, but I really wish I could have stayed longer. So many great things about the place: - Friendly staff. - A beer on arrival. Very welcome after quite a long journey. - The most comfortable bed I can ever remember sleeping in. - Phono lead to connect your device to a sound system in your room. - Netflix on TV. - Excellent hot shower. - Beautiful gardens, sun loungers and pool (no children allowed). - Nice balcony in room. - Decent wifi. - Killer breakfast (fresh juice, coffee, fruit/granola/yoghurt, eggs/ham/beans, pastries). - There's also a steam room and a treadmill/cross trainer which I didn't use. No negatives to report. Great value, highly recommended.

A bit tough to find in the dark, but well worth the effort. We were warmly greeted by the owner and offered a wonderful glass of red wine as he explained how he loved running the hotel. Rooms were very clean, minimalist and eco friendly. Breakfast was filling and very tasty. We found our new favorite place when in this pretty area of Mexico only 1 hour from Mexico City.

Everything was great, the best hostess, very good breakfasts, you feel pampered all the time. Is a great place to relax, a small garden, and a small pool, but no noises that can disturb your peace. I would go back

This is the second time I stay at Mocca and both times have been lovely. This was extra special as I arrived outside the main gate unannounced and no one was in so I phoned and Rosy (reception) answered. She has just left to go home as it was late and there was no reservations. She promptly came back in a taxi and reserved the room for me. She made me feel super welcome, gave me a deserved cold beer (after 6 hrs drive) and was just a lovely, kind and professional person. I own a hotel in a different part of Mexico and can really appreciate great staff. Thank you so much Rosy and well done Mocca Hotel! Great place, great staff. Hard to find in Mexico!

After a busy week in Mexico City, we wanted to get away together for some relaxation. Mocca hotel offered exactly what we needed, great staff, big comfortable rooms, sun, swimming pool and jacuzzi in the perfect garden of this eco-friendly hotel, and all that for a very fair price! The Dutch owner was the perfect host and saw to all our needs and questions about the town. We highly recommend doing a temazcal with traditional ritual! Tepoztlan is an amazing quiet little town, with great restaurants, culture and surrounding nature.