Holiday Inn Express Toluca by IHG vs Similar Hotels

Rooms were generally comfortable, though some mentioned issues with the bed quality.

Some reviews highlight issues with room comfort and quality, particularly regarding dated furnishings.

Many guests found rooms comfortable, although some mentioned they felt outdated.

Rooms were described as small with some concerns about lingering odors.

There were complaints about cleanliness, including stained towels and a dirty lobby.

Some reviews mention the cleanliness positively, while others imply issues, thus a slightly lower score.

Some comments indicated cleanliness issues, particularly with the presence of trash and dirty items in the room.

Some reviews mentioned issues with cleanliness, particularly around water quality in showers.

Hotel is well-located with access to commercial areas, making it a strong point.

Multiple reviews highlight great location, indicating a key strength of the hotel.

The hotel is conveniently located, though some guests mentioned it is slightly far from the city center.

Positive feedback on the location's convenience and proximity to various places.

Multiple reviews praised the staff's attentiveness and helpfulness.

General consensus points to excellent service; staff is noted as friendly and attentive.

Positive feedback about the attentive staff and overall service quality.

Mixed reviews; some staff were described positively, while one encountered poor service.

Breakfast quality was criticized, and there were no nearby dining options.

Food quality is generally praised, but some service issues were mentioned.

Mixed reviews about food quality in the restaurant, with suggestions for improvement.

Breakfast received negative remarks; quality was perceived as low.

Basic amenities present, but some guests noted a lack of variety in the breakfast menu.

Amenities are generally fine, but some areas, like the pool, need improvement.

Good amenities were noted, such as a heated pool, though some guests didn't get to utilize all offerings.

Amenities met expectations; however, some issues with the breakfast offerings.

Overall, considered fair given the services and comfort, despite some flaws.

Value for money is considered acceptable, but some services are seen as overpriced.

Some guests felt the pricing for certain services, like breakfast, was too high given the quality.

Standard quality for this hotel tier.