Sheraton Jeddah Hotel vs Similar Hotels

Rooms described as very old, some feeling small and outdated.

Generally good but noted issues such as water leakage.

Guests frequently mention comfortable beds, good insulation, room size and pleasant furnishings; a single comment about cobwebs slightly reduces this but overall room quality is excellent.

Mixed to below-average: some describe rooms as 5-star and comfortable, while others report worn mattresses, bad carpet odor, missing towels, small suite size and maintenance issues (e.g., hard door handle).

Room cleanliness was mentioned as poor with unclean tables and small garbage.

Mixed feelings; cleanliness was pointed out as an issue.

Multiple reviews praise room and hotel cleanliness; one review noted cobwebs in corners which lowers perfection but overall cleanliness is strongly positive.

Mixed sentiment: many guests praise excellent housekeeping and clean facilities, but several reports note issues (carpet smell, worn mattress, one review stating 'النظافه سيئه').

Multiple reviews praised the location and views, particularly of the sea.

The location was frequently praised, being close to the waterfront and local attractions.

Several guests explicitly praised the location and proximity to facilities; parking availability is an issue but location itself is seen as very good.

Generally very positive: multiple guests call the location perfect with good views; isolated complaints about poor night view due to external green lighting and one note about reception being far from the accommodation tower.

Staff were helpful and accommodating, especially regarding late check-out.

Inconsistent service, some staff were helpful while others were unprofessional.

Many comments commend reception staff, quick room service and helpfulness (named staff praised), but one detailed review complained about refusals and extra charges—overall service remains highly rated.

Strong positive sentiment: numerous thanks to staff, welcoming reception, praised housekeeping and valet; isolated negative report of unresponsive room service.

Breakfast praised as very good, with no complaints on food overall.

Breakfast received good reviews but some found the buffet limited.

Breakfast is repeatedly criticized (limited variety, cold/prepared eggs); several guests call for improvement, making F&B the weaker area.

Mostly positive: breakfast repeatedly described as varied and delicious and several guests praise the food; some complaints about limited dinner buffet variety and costly room-service options.

Amenities were generally satisfactory, with a good breakfast and tropical garden.

Amenities were discussed positively despite some concerns.

Amenities like coffee shop, terrace and parking are noted positively, though multiple guests mentioned limited or crowded parking which lowers the score slightly.

Positive: valet, organized parking and generally well-kept hotel facilities noted; a single comment criticized the lobby entrance aesthetics relative to five-star expectations.

Some reviews mentioned that the price did not match the quality, especially for certain rooms.

Some guests felt the price was high compared to the services offered.

Several reviews explicitly state price is somewhat high and request options to book without breakfast; value is viewed as below the hotel's otherwise strong offering.

Weaker sentiment: multiple guests complained about expensive in-room meal prices and an overpriced dinner buffet; one guest felt the property did not meet advertised standards.